Got my bike serviced and the staff was very courteous and professional from the moment I walked in the door. Gave their opinions on what I needed but never forced the issue or tried to upsell me. Ended up replacing a rim which they found at another location that they shipped to their store. Found some other issues while servicing the bike and kept me informed with up-to-date recommendations which I appreciate. Would definitely recommend and would go back for my biking needs.

The team at Jax Bicycle Center in Laguna Niguel were fantastic, fast, and very helpful. I came in looking for a specific bike and traveling from 90 minutes away for it. They scoured the store top to bottom to find it, service it, and get me on my way in quick order. It made my daughters graduation a fantastic and memorable event to have her bike, ready, set up and running for her weekend festivities. Thank you so much for the whole team at Jax and the wonderful, personal and quick service and dedication to their customers.

Excellent selections, outstanding customer service. Nowhere else I want to goWhat a fantastic team and excellent customer service and exactly what I needed for my biking needs.

Johnny helped me pick out a bike for my 7 year old. When they didn’t have the color I wanted in stock he called another Jax and it was delivered to this location The next day. Great service thank you!

Solid service, very reasonable prices. Got me in & out very quickly while also adhering to all Covid-19 protocols. Will definitely be my go to bike shop.

Fantastic customer service on a couple of warranty claims for a bike that was not even purchased from Jax Bicycles.Highest recommendation from me!Thanks Jax team!

Amazing experience, knowledge people, and great customer service. Got attended quickly. Got to test ride the bicycle right away. They made the necessary adjustments to fit me during the test ride. Will be going there for all my bicycle needs.

Super helpful with product recommendations and answered all my questions very patiently and thoroughly. Definitely coming back for more!

Overall very happy and overwhelmed with the quality of customer service. All staff members are very nice and cordial. Following all COVID guidelines. Limiting customers inside

There are 3 bicycle shops I have used in Laguna Niguel. Bicisport, Rock and Road and Jax. Bicisport is expensive but no one knows more about European bikes. If you want a nice Italian bike, this is the place. Rock and Road, I do not like their service. I always feel they dont take me seriously, like they are cycling elitists. Jax is just right. I was so turned off, I stopped going to Rock and Road entirely. They never got a shot at selling me a new bike. So I kept stopping by Jax until this week they got a Trek Emonda SL 5 in stock that was the right size. They allowed me to put $200 (refundable) down on the bike I want and when it is available I got first dibs. The best part was they gave me a shot at two sized bikes. The manger took lots of time to let me ride two different sized bikes around the lot until I could decide. I went in two times to try them out. I am right between sizes so it took some time. He made solid recommendations and was not pushy in any way. They always offer help and often at no charge too. I feel extremely confident I made the right choice and thats important when you spending thousands. Last year, they looked at my wifes bike just before a trip because I was concerned. I walked in, they looked at it immediately, made a few adjustments and did not charge me. We were leaving the next day on a trip so I was incredibly relieved. Glad I found Jax.

Wow, wow, wow is all I can say, amazing service! Every time I go there the team is amazing. courteously, friendly, helpful, quick to provide assistance, the whole experience is always fantastic. This time it was Johny who helped with the sale and Adam who helped with the build and both were truly awesome to work with. Thank you for all you do and they way you all do it, truly makes the difference and always a promoter of Jax and the team!

Fast repair turnaround. Good work with no issues. Friendly, helpful service.

You already know,, Trek speaks for itself, Knowledgeable team makes the experience. Shout out to Johnny over at Laguna Niguel JAX. He walked me through the entire process explaining and demod the limited production Artist Series Navigator Bike. Without his expertise and Knowledge in trek products, this purchase wasnt happening. I went in for a townie 7D and walked out with a Navigator Artist series. Im 100% satisfied with my purchase and will continue to purchase from Johnny in the near future. FYI bike was not even in stock, he went out of his way, located the bike, and called the warehouse to confirm stock. Once confirmed, I made the purchase and within few days I picked up the Navigator. . Great and efficient Johnny, Jax never seems to disappoint. Highly recommend speaking with Johnny with your next purchase at JaX, he deserves a raise!!!

Just amazing customer service! Staff is very friendly, and we’re able to answer all my questions.

I called with a Shimano brake kit part number, and was told they had it in stock for $35. I drove down from Costa Mesa on my lunch break too find out they did not have the model in stock and was instead given a more expensive option. I took the toll roads to get down on my break, since they have limited hours and were only open until 5. I ended up spending double what the original kit cost with taxes plus gas n toll. I was left outside while another customer was seen, without even being acknowledged right off the bat, since they only allow a few customers in at a time....not a great experience given the lack of transparency and subpar customer service. Discount on the more expensive part would have sufficed since the original was not actually in stockEDIT: They sold me the front brake kit! I needed a rear, will never shop here again

Good store to buy your bicycle. Professional staff.

I loved my experience at Jax Bicycle Center. This was a huge holiday gift for me and an investment in my health and well being. The experience was educational, stress free, and I enjoyed working with your employees. I chose the exact bike, color and helmets for myself and my son. A bike rack and learned so much. I know these times are stressful. I appreciate how you are managing Covid, the care for your store, employees and customers. Thank you so much.

JAX is great. I live in Huntington but go to Laguna Niguel because of Andrew. Hes always made sure I was happy with my purchase, service or warranty. I have been a JAX bicycles customer since 97 and will always go there.

They will only service what they sell. Should have told us on the phone when we called ahead.

Love my new bike from Jax. They treat their customers great and I am super happy that I made my purchase there!

Had a great experience purchasing my electric bike. Marc was very knowledgeable and took the time to explain the feature as well as his experience with issues he’s seen with electric bikes. Highly recommended this shop and it’s employees.

This used to be a nice shop prevCovid19. Now with maybe 1 exception, employees are way over reacting and they leave their customers waiting outside in the heat. They serve only 1 customer at a time for ridiculous fear of infection. If you happen to forget your mask (heaven forbid!) they immediately rush you outside as if you are radioactive, with no apologies or good customer service. Their prices are reasonable but their rude treatment of their clients is really insane which only equals their fear and panic. Will never go back and would not recommend anyone to shop there.

Great customer service! I had no idea their tagline was We Make People Happy! I waited in line for 20-30 minutes today to pick up a part for my bike. It was pretty straightforward. What surprised me was that the gentleman who helped me showed me how to work with the part I had! No money was spent today but you can bet Im going to Jax when Im ready to upgrade my mountain bike!!! Thank you so much!

I came to JAX looking for a TREK Dual Sport 2 (Womens). Braxton went above and beyond to help me locate and transfer the bike to the Alicia store within 24 hours. JAX was helpful with getting the appropriate accessories and fitting me for a helmet. Will definitely be back.

What bad timing to get a flat on prime riding time, Saturday morning! If you find your self w a flat w no resources to fix and in the Laguna Niguel area come to Jax’s in Laguna Niguel! The manager David was great, knowing my rig was not a Trek brand but confident that he could fix my custom build Evil, he reassured me that my bike would be in great hands. Nick my service technician was there to help me fix it w quick turn around to get me back on the trails! Nick was so helpful and very knowledgeable! Fixed my tubeless all while educating me and giving me some helpful tips and tricks as he was fixing my rig! I have a custom rig and spent a few pennies on it so I didnt want to bring it to just any shop nor any technician but I trusted Nick w mine and will definitely come back to use his services to maintain my ride in the future! ABSOLUTELY RECOMMEND this shop and NICK as the service technician!

Very friendly and helpful service. The guy who helped me, forgive me for not knowing his name, helped me find a helmet, talked to me about a couple options for a new bike moving forward, and a few places to look at locally for biking and off-roading in my jeep. Very friendly and I appreciate good service.

Nick was an excellent salesperson and let us to the perfect selection of bikes and accessories that met our needs.

Wow! What an amazing bike shop. We went somewhere else in laguna and were not impressed. This bike shop is impressive. The first time a tune up was 10$ with only a few part costs... you are told what you need and not sold into extra parts or costs. For an amateur rider like myself I cannot tell you how much I appreciated them doing the work needed to get the bike up and running without tacking on extra costs and taking advantage of a new rider. I fell on the bike (clipped in, starting uphill 🤦🏼‍♀️) and couldn’t figure out why it was randomly stopping, took it in, broken chain... they fixed it for FREE. I am so thankful I found this place. Special thanks to Craig for helping my boyfriend find the perfect shoes, and Dave for fixing my chain!!! However all of the staff is resourceful and excellent! Thanks again!

They could not service my bike since there is a backlog due to Covid 19. However, they sold me a tool and gave me some instructions and a web site to get more help. It worked like a charm. Good bike experts.

We had an unpleasant experience picking up a new Haro bike from Jax at Laguna Niguel a few weeks ago. The bike was paid in full but the man at the store told us that we owed $31. We showed him the credit card receipt with the full price paid. He consulted with another employee but were unable to resolve the discrepancy. After a while, he said, Out of the goodness of my heart, I will let you take the bike without paying for the balance. I reminded him that it was the store that made the mistake. Before leaving, my wife asked for a receipt and manufacturing information/warranties. He said we already have a receipt (but we did not have a regular store receipt). He made out a store receipt and gave us a DVD. When we got to the car, my wife noticed he gave us a DVD for Electra. When my wife returned to the store, he gave her another DVD (Trekk) and said they are all the same. He did not bother to go over the new bike with us or give us any information on the Haro bike. There was no apology or thank you. We will not go to another Jax again. What a disappointment!

That specific store is selling the perfect Electra bike that Im currently saving up for!😊☺️💖

I had a great experience here. Ive been looking at electric bikes for some time and everyone was helpful and patient as I went through the process. All employees are very knowledgeable about their products. I have been impressed with each and every one.The Manager delivered the bike to my home after hours and took the time to explain about how to use the bike. I would recommend them and Im very happy with the purchase.

Truly one of the best customer services experiences I’ve encountered. The entire staff was extremely helpful knowledgeable friendly down to earth and listened to my wants and needs. Our sales associate Curtis was just hands down amazing. Extremely thorough upfront and honest and his follow up was wonderful! Mind you all of this during a COVID-19 Pandemic! Curtis and the entire staff kept smiles on their faces and a positive energy during the wholes sales process which was just awesome to see! The bike I wanted was unfortunately not available at the time of my visit and needed to be shipped from another location and I was given a 7-10 day tome frame to get the bike shipped assembled and delivered! Well guess what Curtis was able to get it done in 6 days placed my Order on Saturday and picked up my bike the following Friday! I just can’t say enough good things about Jax Bicycle Center - Laguna Niguel! I thank you guys all of you especially Curtis for your help and making this process such a breeze quick painless and an absolute fun experience! You’ve made a life long customer out of me!

Every time I have my order I have the satisfaction of receiving it! And they have excellent services by showing their smile. How I wish to come here always every time I have an order! Good luck and God bless!!!!!

Jax Bicycle Center was a wonderful shopping experience that resulted in getting an excellent bike from a kind and knowledgeable salesman (Johnny).

Very disappointing experience from wait times, random closures, poor customer service during a routine repair service. I’m not one to leave negative reviews either but there isn’t one positive I can say. While waiting in line and chatting with others, everyone felt the same way. About half of those waiting left the line regardless. So very strange for one of the few categories that has seen an uptick in business In these times.

Great quality bikes and friendly service

Staff was helpful, friendly, and had a genuine interest in making sure I got what I needed. Would recommend this shop and will return to purchase other items in the future.

Perfect bike for a fair price. 100% professional service for the bike. Friendly and helpful stuff. We love the place.

We have purchased a number of bikes from Jax, Laguna Nigel, including Trek Allant, and Domane+ HP. Enjoyed the purchasing and now the service relationship with the Laguna Nigel store.

Kyle was very accommodating, offered great customer service, and they did a great Kyle was very accommodating, offered great customer service, and they did a great job on our bike repairs! Highly recommend.

Wonderful service and bike selection. They have something for everyone and try to understand your needs before they start making suggestions

The bike and bike helmet that I purchased are both excellent quality. Kurtis was the salesperson who helped me find the right bike and helmet, he and all of the workers in the store were very helpful and kind.

What a mess! My bike was forgotten about, then when I got it back it was in worse shape then when I dropped it off.

Nice store. Like everyone else, not much available in 26 tires

The service was excellent, I have been there twice now and both times they were so nice and helpful.

Friendly professional did not try to sell me things I didn’t need my bike looked absolutely beautiful after I picked it up and it runs like it’s brand new

Awesome service and the doing a great job with social distancing (COVID-19 timeframe).

I bought my 21 speed Electra Townie bike from Jax over 10 years ago and little did I know I was getting more than a new bike, it was getting a new bike family!! Ive been taking my bike there ever since. These people are professionals, they care about our safety and are a extreme value for the service they provide. If you own a bike, just take it to Jax. If you want to buy a bike, just go to Jax. BIG thank you Craig and Dave, they always keep me riding!!

Fast, prompt service. Very knowledgeable technicians

Great service and selection! Really nice employees that are super helpful and knowledgeable. Highly recommend these guys!

Johnny and Dave were extremely helpful and knowledgeable.

Easy online order, quick assembly, knowledgeable responses, organized, and great service. Stock is going fast!

Honesty, transparency, and knowledge on things that I need to have done. Everyone’s own bike is their treasure. Like a retired man with a classic car...and you wanna make sure it’s placed in the right hands when getting serviced. Adam is a great mechanic that trust and that’s hard to find! The whole staff at Laguna Nigel AND Fullerton have been nothing but kind people.

Ask for Dave, the General Manager. He was super helpful, knowledgeable, and trusting. This was our first mountain bike purchase for my 14 old son. There are so many choices and options to onsider. Dave helped us filter through the process and we ended up very satisfied.

The call comes in to pick up my new electric bike, ordered over a week ago from Jax Bicycle Center in Laguna Niguel. Since only a few customers are allowed inside at a time, there are two signs on the front door with instructions depending on whether customers have already purchased a bike or repair (left line) or are new customers or for parts etc.., (right line.) The left line gets priority (VIP line for lack of a better word.) because these customers have already put their money down vs. the others who are potential purchasers.Since the time to attend left-liners picking up a bike is minimal compared to the time a salesperson may have to spend with a customer shopping for a bike who may not even commit to make a purchase.I get there and take my spot in the left line like Im supposed to. I am the first person in that line.  The other has about 7-8 people waiting which is not unusual.An older service manager guy opens and says whos next.  To my dismay, a woman in the other line says Ive been waiting here for half an hour! and darts ahead to enter the store.After getting over my initial surprise I think, well..shes technically the next person waiting, so I dont say anything while graciously giving up my allotted position (according to the Jax system.)A couple shows up and gets behind me in the New-Bike Pick-Up line. After about 10 minutes, the same salesperson opens the door.  Ignoring the fact I am standing there, right before his eyes, he looks right past me and addresses the couple (behind me), Okay Folks come on in. He signals at them as I am obviously standing there, and he turns to the others and explains apologetically Sorry, but these folks are picking up a new bike.Seriously? Am I invisible? I was standing literally three feet from him.  This sales person decides to play favorites and jumps the couple ahead of me. This of course added insult to injury, because I had been already becoming uncomfortably aware of glares from people in the other general line.I dont know why he made the decision to blatantly ignore me/pretend I didnt exist. It could have been that this couple were his customers. I dont like to play the race card so Im not going to assume that an older white service manager decided he didnt like the looks of this ethnic-looking customer and exercised his prejudices against me.Another 10 minutes go by, and this same guy opens the door to a woman in the other line starting to jump forward ahead of me...I finally HAD IT and had to say loudly,Hey IM HERE TO PICK UP MY NEW BIKE Once inside, I try repeatedly to talk to this older sales guy about what happened, but he chalks it up to People are crazy out there.What started out as an exciting experience was dampened by the behavior of this Jax associate, leaving a troubling feeling in my soul. But, alas, I had been warned.I had read several bad reviews regarding JAX customer service, but somehow I believed my experience would be different.Unfortunately, after being subjected to such disrespect and complete disregard, and no apparent sense of understanding, I have to say that JAX has probably earned those negative reviews.In fact, the first thing I was going to do when I got my bike was to buy one for my son, but now I will purchase elsewhere.

Our family purchased from JAX a Trek Mountain bike for my son, an Electra Townie Go electric for my wife, and for me, 2 full suspension Trek mountain bikes, and all 4 are quality products. Maybe more importantly, JAX customer service is excellent, they run a nice clean shop, their mechanics are great, and weve been treated like royalty there. A great find and we would recommend them to anyone shopping for a bike or for service.

Friendly staff. Knowledgeable and had the part I needed to complete bike repair in a very cost efficient manner.

Great customer service.

People working here have very unfriendly attitude. We wanted to purchase 2x bikes for our grandkids, 5 years old and 7 years old. After waiting 20 minutes outside in line we were screamed at when we walked inside, insisting kids had to wear masks. Very RUDE. We will never return to this store EVER!!😡

Had an unexpected flat tire and the bike store I usually go to recently closed. The Jax store was within walking distance (2.5 miles) of my flat. The store wasnt even open yet and they saw me waiting outside and let me in. Manager Eric and his supporting team were extremely helpful with my flat tire, as well as a couple of other issues I was having with the bike. They turned a rough start to the today into a net positive. Thanks guys!PS the store is located in Laguna Niguel California btw.

Amazing shop and staff - shoutout to Josh for being attentive to me and my wife’s needs. Just bought two bikes (mine is being ordered) from the shop and a couple of accessories. Informative, easy going and overall a cool store especially for first time bike owners like us. Keep it up!

I stopped by the Laguna Niguel Jax Bicycle Center Wednesday morning and was met by a young associate who promptly acknowledged my existence and quickly assisted me with a couple of new tubes that I needed and helped me find the helmet that would properly fit my fat melon. I was impressed with the cleanliness and order of the shop. Jax Bicycles really has anything and everything you need and if they do not have it in stock, I am sure they can special order it for you. Ill definitely be back and would highly recommend them to whomever is in need of their services.

Service is pretty good there. But during the COVID-19 they are not picking up there phone at all in stores and they have not been for the past month or longer.

We had a good experience working with Nick. He was knowledgeable about the products and helped us decide which bike fit our goal.

I like that I feel as though I can trust the person that I was speaking with. I also like how the staff could explain things to me.

Theyve also been able to fix niggles on my other bikes at very short notice. Finally, last time I was in and needed a helmet at short notice they sorted me out AND gave me a nice discount for being a regular customer. I love supporting local business, and this is a great one!

Very service oriented. Good bike quality and helpfulness by the employees. We will be back for all our biking needs. Lots of bike accessories available too.

Its nice to have a local bike store with a staff that isnt just about the sale. Cant wait to go back.

Friendly and knowledgeable staff, convenient location.

Great experience! The staff is awesome and Eric really helped me today and I felt taken care of.

Jax bike center has always helped me with all my problems. I not only recommend them but I will not go to any other bike shop in the area. Great service and people.

We were looking for a bike and everything was back-ordered. Anders called us and said he found something similar and we picked it up 3 days later!

Jax Bicycles (JB) was incredibly helpful in getting my sons difficult bike, up and working again. I had purchased his mountain bike off craigslist awhile back, but was always having trouble with it. It just seemed a little off. I brought it into JB, and it turned out to be a major mess of a bike. None of the parts on my craigslist bike worked with each other. It made part replacement a nightmare for us because the parts just didnt work with each other. Even though it took them WAY MORE time to do so, they got the bike working great for a VERY minimal cost. JB clearly believes in performance quality. They were excellent and kept in contact with me about bike and part status constantly. It was a battle for them, but they fought it out and pulled it off! They are the only bike place I will to do business with now. All the staff I worked with were great as well! Dont buy a craigslist bike. Both of mine turned out to be a handful. Not worth it. Buy a bike from Jax Bicycle, instead.

Most over priced bike shop Ive ever been to. Repairs are crazy high. Also wouldnt recommend buying tubeless tires from the shop. Youll have issues with it forever. Better to do it yourself then come here.

Great local business. Very helpful, and responsive. Willing to go the extra mile to help.

Great service and very friendly.

Bicycle tuneup, purchase and installation of new lights, cell phone holder, tire liners and indoor trainer.

Great service! Will definitely be back for any biking needs:)

I have given this shop the last attempt at earning my business. Unfortunately they have a lot of tude and I have tried 3 times since they are close to where I live. The shop guys cannot be more unapproachable. I constantly feel like I bother them. No wonder they are always empty. I think they have a lot of opportunity to improve service. Its mostly a Trek/Bontrager shop anyway. Not much more than that.

Great place to get your bike fixed up and staff is really good with answereing youre question about any bike issue you might have

Good inventory and extremely knowledgeable and helpful staff.

Very good customer support

I showed up with my 11yo to do the 8am MTB ride and no one showed up.My son was bummed that he could not ride the trail. Found out from Josh the Manager that the first Saturday of the month is a club ride at 7am. Josh said that he could arranged to have Eric from the shop take my son on a ride. Josh saved the day! He had a great ride w/Eric. Thanks Josh & Eric for the extra effort in making this a great ride for my son.

Michael is incredibly knowledgable and extremely diligent and can help you with all of you bicycle needs.

Had a clicking sound on my bike and they worked very hard to find out what the issue was! Glad to say they found it and told us what to do if it comes back!!

Easy to come in and get service and advice for my Trek Madone. I feel confident that my Trek Madone is well cared for.

Today I went there to fix my daughters bike inner tube. Eric has been very professional and fast.I definitely go back.

Nice store and Friendly staff!

The store open late for 25min，not on time，should open at 10.

I needed to replace my worn out indoor bicycle trainer; Josh was very helpful with regards to finding the one that will work best for my needs. He continues treating me as family. Thats what I call customer service.

Nice shop. Friendly team.

Great service and extremely quick with bike repairs .

Not helpful. Very very helpful.

Thanks Erik for your great customer service!!

They fixed the flat but installed the wheel incorrectly.

I went in for a tune up and bike clean. I got bike back in two days, the service was great, and my bike was ridiculously clean.

Good guys. Knowledgeable and helpful.

Great service and great staff!

Fast, friendly, and very helpful.