Brandon is awesome. He really know how to go above and beyond when it comes to customer service. And he wants to make sure you are completely satisfied prior to your leaving the store. Highly recommend.

My Mother went in for some help with her phone today, and received exceptionally horrendous service from Natasia. Rude and dismissive, she was useless. Accused my Mother of stealing the phone she was trying to trade in, even though my Mother had the receipts for her the phone and history of purchase. Its absolutely disgusting, trying to humiliate a long time customer. Will never visit this location again, and you shouldnt either.

Went today to do a simple upgrade, after a little wait, one of the workers (a male with earrings did not catch his name) just did not have it with us. He said basically no to everything we asked. He seemed dumbfounded by the fact that we wanted to fully pay 14 months of payment upfront to be able to qualify for an upgrade and did not seem to let us do it. He said that the promotion was not available (although we went to another att 10 minutes later and had the promotion) and that we would have to do everything online since he could not help us out in person (although we went to another att in the Laguna Niguel area and they did it for us no problem) Just not a great experience with someone that always says no to everything closing the doors to having a good experience. Do NOT go to this At&t. I would highly recommend the one on Aliso Creek, amazing experience and the complete opposite from the one on La Paz.

Non friendly service. Awkward and abrasive. Will not return.

I had an incredibly great experience at this store! I was hesitant to go because I had such a bad experience every time I went to the store in Town Center PLUS customer service over the phone was terrible as well. I was so pleasantly surprised! Lucas helped us and he was so patient, reviewed our account carefully and suggested the best way to not only fix our issues but get the new phones we needed. He saved us money and did so quickly and was extremely polite and helpful. I strongly recommend everyone go to this store and NOT the one in Town Center!

Brandon the manager at the AT&T store in Laguna Niguel is the nastiest unprofessional arrogant person. They damaged my phone and made me buy another phone without even trying to repair my original phone.

MJ was awesome! Super knowledgeable, helpful and patient with helping us start a new plan and transferring out our plans. She made our experience really pleasant!!

Bobby Clime, and Lucas Holter were the best! Bobby instructed us to look online for choices with the service provider at AT&T. When we return Lucas helped my daughter start her own account move all of her data from her old Samsung to our new iPhone 12. Both Bobby and Lucas went above and beyond would I would feel as normal Duty and took care of everything for us. Thank you very much for your help!Update: returned yesterday and had Catherine help swap out my Samsung s9 phone for the iPhone 12; wow these people are great! Well worth the extra 15 minute drive! Everything resolved and I was on my way!Thank you so much! Great team spirit!

The Laguna Niguel store is what I consider a professional store. The salesman that takes care of me, the same one every time is amazing and thats why I keep coming back and buying thousands and thousands of dollars of equipment for my family.He makes my life easy and makes the complete turnkey and thats what Im looking for.

Great customer service

Be careful with their promotions and offers, we got AT&T’ TV and we were offered a $100 gift card by signing up we were told that after 60 days we will receive the gift card.It’s been about 6 months and still haven’t received anything yet so I have been going to make our payments at the store and asking about our gift card and I just get excuse after excuse by one of the employees like oh I just got back from my vacations or my manager already sent a request about your gift card, my manager just got fired. Last time he said that he didn’t know what to do with our gift card situation.

Manager here Brandon, an professional and arrogant person, treat me like a full, makes me wait hours and hours then give me attitude about itVery disrespectfulShame of AT&T with a employee like that

Lucas was our AT&T representative. We had an appointment and he was very timely and knew exactly what we wanted. He was very knowledgeable and offered excellent advice so we can save on our plan.

Excellent customer service and very helpful. I got my job done very fast and efficient . The rep was very helpful and professional. Highly recommend them.

Nancy was awesome yesterday.Laguna Niguel store. 4/17/20Very fast and knowledgeable. Didn’t even have to go inside, they had a table set up in the driveway.This is exactly the way things should work.Too bad she’s only on loan from another store.Great attitude and a job well done, thank you again..

Horrible customer service, the associate was very rude and would not assist in setting up the new phone I purchased. He did not do a test call or anything and I left the store with a non functioning phone. I had to go to a different store, to resolve the issue. It took all day. I decided I will be returning this phone all together and purchasing from a different store again. I don’t want to give them my business, I was treated so badly. I suspect this location will close down soon with cutbacks, and I don’t think that it would be a bad thing. Their customer service is terrible and they treat people horribly.

Returned to the store because I saw a few charges on my bill that weren’t suppose to be there. Unbeknownst to me I am not going to receive my $700 trade in credit for an iPhone 7 Plus because the salesman failed to explain that a trade in credit cannot be combined with a promotional offer. All I received was a simple apology “sorry” and when I asked to speak to the manager, he was on lunch for over two hours standing 10 feet away from me. There was a serious lack of knowledge and support from the management to help resolve my issue.Update - Funny how the store owner with respond to 5 star reviews with a thank you but can’t even bother contacting customers that have had a bad experience to possibly rectify any wrong doing. Just goes to show the management takes after the owner.

This store gets it done. Lucas was super helpful after I had had a rather unfortunate experience at another AT&T “authorized retailer” instead of corporate store like this one!Thanks so much to them for the fast help and taking care of me!

Lucas was very diligent with service and time for me. He offered the best and most cost effective solution for us. Very happy with this store.

Tamir is one of the best representatives. UnCovered all of our needs by asking all of the right questions.

I live in Aliso Viejo and even though that store in the Town Center is closer I don’t even bother going to that one since i had 2 bad experiences there. The LN store is MUCH more professional and competent. I got my SIM card issue fixed here in under 10 minutes...The AV store wanted me to give my personal att account login info out loud in front of other customers and I said no way, since the employee refused to allow me to login myself on his tablet.....the LN store simply checked my ID and gave me the service tablet myself to login and problem solved.

ATT Laguna Niguel on La Paz. Lucas is definitely the go to to resolved any issue. He’s professional knowledgeable and very personable. He looks out for his clients. We always try to speak with him when we have needs and have fortunately been served by him over many years. Thank you Lucas! It’s the people that make a business!!

This particularly store has two amazing employees that are caring and with amazing customer service skillsTheir names are: maryjoy and Jonathan

In and out, had no problem with the experience.

Top notch customer service!Ana was very nice and easy to work with. One of the guys offered me a drink while I waited. Dont believe the past reviews until you give them another chance.

Had a wonderful experience purchasing a phone at this location. I think I worked with Anna? Then I had an issue with ATT processing something. I called corporate THREE TIMES (ugh). Each time they said it would take 15 minutes to process, and they would call me back. No call. No text. Called this store location on 3/28 at 7p just to see if there was anything they could do to help. The person I spoke to said he didnt think they had the ability to help with my request at the store, but he was SO AMAZINGLY NICE...and said that, if he could, he would look into it on my behalf. I checked back on my account an hour later, and my problem was fixed. I dont know what magic they did, but what corporate could not solve, this store did. Thanks for making my spring break awesome with a new phone.

Helped me pay my bill while I went in the store, not too bad of a location either. Easy access.

In General not this particular store has horrible service, outrageous prices. HBO kept on being added to account . Beware ! I called to cancel the last of my service phone ... 5 transfers to right department and they hung up on me! We went back to Cox, Hulu, Amazon prime . They will waste your time and money !

If you value your time, NEVER go to this store!Absolute worst customer service ever. Waited for 45 minutes to speak with an employee while there was nobody else in the store ahead of us, while another employee stood around doing absolutely nothing... but his job was to check people in.So one employee stood around doing nothing for 45 minutes, because nobody else came in, instead of helping us. We had 2 minutes of very simple, general questions.We asked him several times if he could help us or how long the wait might be, and he was nothing but horrifically rude. Acting as though our being in the store (or even existing) was inconveniencing him.AT&T should hire better people. If someone doesnt like people, they shouldnt be working in an environment like that.I will never go back to this store.

Friendly representatives but liars. Brandon got us to renew our Directv service while Directv was running a promotion that gave you a $100 Visa gift card after 3 months service. After 3 months (now 6 months) and several failed attempts for getting our $100 gift card, the store clerk told me to contact the Rewards department for assistance. The CS representative their, after several minutes waiting, told me I see it has been over 120 days and therefore this offer has expired. So if it sounds to good to be true, it really is too good to be true. But dont give up. Backtrack and follow-up to make sure someone listens and takes action. Fortunately for me the sales rep. was able to provide me with a monthly credit in the amount of the LOST (...how convenient) in the system $100 gift card. However, it was exhausting, took a lot of time and persistence which should never be the case for a multi-Billion $ monopoly to recognize. Hence the rating. Advise - Get it in writing or walk out.

Samuel Smith was very helpful and got my DirecTV order done very quickly even though it was non standard type of order. But then I never heard back if it was all corrected like he promised, and others at the store have no idea what to do, and he doesnt answer the mobile number on his business card.

Very helpful and friendly staff and clean store!

If I could give this place 0 stars I would.Went in to get a new case for my new phone and unfortunately didnt have the case in stock. I spoke with the salesperson on the floor and she said she would be happy to help me (great I thought!). She said that I can order the case and it will be mailed to my address in about 2 weeks. She took down my information and everything seemed to be all set, can you guess where this is going?Never received the case. Waited 4 weeks before heading back into the store. According to them my purchase looks no different than a transaction for a case that was in stock so it looks like I purchased this nonexistent case in the store (thanks lady!). They told me they could do nothing for me and I should come back when a manager was in the store. Went back at least 3 more times, manager was never in the store and I reversed my charge through my bank.Never EVER let these people charge your card without holding the item in your hands, chances are they will mess up your order.

Some of the employees lie and or have difficulty with solving simple mathematics. The the guy had the audacity to argue with me when I told him $200 upfront is cheaper than $25 each month for 18 months. Even if I had been wrong customer service 101 dont argue with customers. The manager did not help either. Go to another store or better yet go to another provider. If you decide to go here anyway read the other review and just make sure you get Ms. Breanna they had a good experience with her.

You can ask for better people who works there.

Lucas was awesome. After dealing with several other CS reps at various ATT locations, who all tried to be helpful and WERE helpful to some degree, Lucas helped me understand that my phone problem was probably not truly fixable. Instead of mumbling, hmmm . . weird . . ok, I got it to work as so many before him had done prior to sending me on my way without a clue, Lucas instead explained, patiently, what the issue most likely was (hardware = time to replace); but instead of trying to sell me on a new phone, he made budget friendly suggestions. So, rather than leaving this location feeling like a number and a nameless face, I left feeling like someone had addressed my very specific, somewhat atypical issue. And as importantly, I felt armed with a bit of knowledge.

ZERO STARSIf you are here reading this you probably experienced the same level of service I did and will be writing the next review saying you wish you could give this place zero stars.

The manager is fasicious and condescending! After a 40 min wait, i told him about the crashes (after Atts failed automatic update attempts. A known issue!!!) on my phone and he told me it must have gotten wet and proceeded to show me water marks on my phone!!! (My phone didnt get wet you idiot! !)I went to a Samsung store, they flashed it (forced the update) and voila...no water marks! ;) it doesnt crash anymore!!!I understand you get commission and your job is to sell, but it is only 50% of your job. YOU represent AT&T and need to support their customers.

Unfair and Deceptive practices. If you want to be insulted and treated with disrespect, and get charged for their errors, this is the place to go.Complaint to file with FTC and Consumer Affairs and writing a letter to Randall Stephenson (CEO) of experience and erroneous charges made for ATTs mistakes.

Good customer service.

The staff here is very rude. I have had nothing but problems with AT&T.

I always go during the week. The weekends can be busy.

Go with metro pcs and save a ton of money

Awesome People and Friendly Support

Walked in, no one greets you. So you have no idea how long it’ll take... this is becoming typical at&t customer service.

Knowledgeable and helpful salespeople.

Great customer service

Can be very helpful

Yeah! Time for new phone

Fast service

Good