Some parts u cant get at a parts local parts store so the factory dealer for parts .. Will have my friends part in 2 days,, hard to keep a 94 in stock .. 400 thousand and still going strong ford .. Thank you ..

Thanks Mike Garret in service for your prompt help with the issue on my truck, and the awesome mechanic who fixed it !

Bob Boyd Service is the best in Lancaster. I do most of my minor work. When its outside my wheelhouse, I have sampled other mechanics and found Bob Boyd Quality is much better. Plus, their prices are comparable. Do realize, there is a premium at most mechanics for labor. If you cannot do the work yourself, I recommend the Bob Boyd team.

Fast and professional service. Parts prices are out of line for some MOPAR parts. I can order the same parts used from the MOPAR store on Amazon for 30-50% less for diesel fuel filters. Over $100 less for $240 of parts.

Another great purchase from Bob Boyd Ford. Thanks again Jim.The go to dealer for no pressure sales and GREAT SERVICE!

Tony was great! He answered any questions I had when getting my first car and made sure to explain everything to me. 10/10 would recommend getting a car from him! He checked up on me and my car a few days after I bought it, just goes to show how much he cares about his clients!

Quick, follows social distancing, face masks. Friendly

They were able to fix a bad squeeze in my daughter car

Great service!

A very busy shop. It took almost a month to get scheduled but the issue wasnt pressing. The work was done correctly and I was kept up to date on the progress while it was on going.

Jim Helm helped me look at options as he has so many times. Everyone was welcoming. This is my go to auto store.

Great service, friendly staff, love our Fords!

This place is a joke. Dont waste your time or money.

Very good experience. Replaced my tires and brakes. They got it done in one day as nd kept us informed on their progress.

Very friendly and fast.

Michael in the service department was very helpful and pointed me in the right direction even tho they couldnt work on my Rover because it needed dealer parts. A big change from the we cant help you attitude from past management.

Great service, great people.

Been working with Jim Helm for many years. Highly recommend.

Bought my car there a year ago, friendly and non pushy salesmen. I have my services done there as well and the service dept is great.

Im 34 and this was my first time ever taking my vehicles to a dealership for work. Ive always heard dealerships in general try to rip you off on service, but I had a couple recalls on my cars so I figured Id give it a try. My wifes explorer recall went fine. My fusion did not. It was an airbag replacement. When I picked the car up the next day, my sync and Bluetooth didnt work at all. It was like they were never there. I was pretty upset since I exclusively listen to music on my phone through Bluetooth, and I had never had any trouble with it driving 2 hours a day for 15 months that Ive owned this car. I called and left a message since they were gone for the day. They never returned my call so I called again the next day. The service advisor was immediately combative and denied any possibility that they could be responsible for the problem my car was having. I told him there was no was they WERENT responsible given the fact that I never had a problem until they worked on it. He said I could bring it in and hed have them look at it, but was persistent that it couldnt have been anything they did because hed done hundreds of these and never had an issue. I was at work so I had my wife and step daughter drive the car in. The same guy immediately started giving my wife the same story. Finally he paged the technician who performed the work. He (the tech) immediately knew what happened; he forgot to reconnect the wiring harness for the sync module. Im not even remotely mad about the Techs mistake. It was an honest mistake and he owned up to it and fixed it quickly. I am however disgusted by the behavior of the service advisor. There is no doubt in my mind that had there been a serious issue and a less honest technician, I would have ended up paying to fix their mistake. I feel bad for people who are less aggressive and confident than myself when dealing with these people. Im sure there have been many instances when they have taken advantage of someone who trusted them. This is definitely a buyer beware establishment and I would DEFINITELY NOT recommend letting them mess up your car. You can bet if one of my vehicles has another recall, Ill be driving out of town to a different Ford dealer.

Great Service Department- in and out quickly!

I definatly would not recommend coming here. They thought they could lie to me guessing because I was a woman. Not happy with my experience at all! I will go somewhere else next time.

Stopped in last Saturday just TO LOOK not ready to buy, which I told the sales guy. On Monday got a phone call wanting to know if I wanted to see anything specific and to please stop in so they can give me an estimate on my trade. Told her, not really interested that i was just killing time when I stopped in. Tuesday called again, could not answer left no message. Today called a 3rd time. Told them to stop calling me that even if I was interested I would never be back because of the constant phone calls. Sorry dudes probably would have shopped local and went with you but your way to pushy, complete turn off!

Best place to get your new car or truck or SUV.......

Everyone is nice make you feel like they r your friends

Friendly staff, great prices definitely will keep buying from them!! Love my new Charger I purchased

Great service and fair prices. They have a very good and valuable customer loyalty program.

Tony Melucci was AMAZING!!!!! He got us a great deal and interest rate!!!! He has us as a lifetime customer! Thank you Tony for making our truck dream come true!

Awesome car buying experience

Very friendly service

Harold and his team was awesome very understanding and helped us get in to a great vechile !There wasnt any hassle either like other car lots !!! Thank you !!!

Great on my way to pick up my new JEEP

Sales people are fantastic. Service and overall environment pleasant.

They are friendly and repaired my truck and did a good job. They could have washed it

I have never been at Bob Botd kennels and breeding. Stupid Google maps. Drive past a place and it thinks you stopped at every place you drive past.

Went for my oil change. Always great service and great helpful people.

I can only comment on the service department. My first appointment was 8am for a brake inspection. 2 days later it still had not been inspected. Never again.

A fun place to look at cars.

Great place to buy a car new or used

Conservice, good atmosphere, altogether great experience.

A nice place to look at cars

Fast as usual

My mom said if you dont have anything good to say dont say anything

Wish theyd told me my motor was bad before they decided to charge me 900 dollars in the service department. Other than that weve always used their service an we will continue too.

Very friendly people

The car dealer you can trust.

Great selection of vehicles

I visited the service department not pleased told me that the part we are looking for they didnt have but reichard found it for me right away

All business, not very friendly

Bought truck there,got free oil change, very courtesy!

Great place to save money

We stood around in the show room for 2 to 3 minutes before anyone would help us.

Great service!

You want a car they have them.

Dont feel!

My car was under manufacturer warranty when it went in they refuse to work on it even though they said they were going they told me theyre waiting for corporate office to get back to them I finally called the corporate office after them having my car for 30 days no record was ever turned in on my car they lied when I got my car back the engine was Tour Part and part of it was the front seat I will never buy a car from this location ever again theyre the most untrustworthy people I have ever run into

Still looking for that special one

Got me in and out on time..

Friendly, on top of what they are doing

Outstanding service

Great service

Friendly people

Just got a new car there

Nice staff

Great service

Awesome Dealership

Low pressure sales

Friendly staff