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Natural Stoneworks
455 Ice Ave, Lancaster, PA 17602, United States
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Natural Stoneworks
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Kr
Review №1

Natural Stoneworks exceeded our expectations in replacing our laminate countertop with Blue Dunes granite and completing the transformation by installing the backsplash using Dash Beige Gobi ceramic tile with Avalanche grout.

jt
Review №2

Everyone at Natural Stoneworks was great to work with, and we are absolutely thrilled with the results! We had a unique vision for our house, and they helped locate a specific type of stone, they were patient with us as we weighed our options, and they communicated well regarding the process, the schedule, costs, etc. The template and install was done on schedule, and the installers were very professional and careful. We decided to use Natural Stoneworks based on recommendations from others, and we hope others will too because they really do a wonderful job.

rb
Review №3

For last year I have done 3 different projects with Natural Stoneworks - bathroom, kitchen, soap making laboratory. It was always highly professional job, done on time and the owner Don coordination was perfect like Swiss watch. All jobs were done by Tim Doom. Do recommend him. Just ask for him. He made cuts not seen - connected stone pattern perfectly, very neat and very confident in his job. After the first project I completely trusted Tim, Don and all Natural Stoneworks.Thank you!

Sc
Review №4

This was a great company to work with. Prices were very competitive, and they had exactly what we were looking for when other slab dealers did not. They stood by their install, and left our new granite perfectly installed. Ive already recommended Natural Stoneworks to family and friends. Well done!

Br
Review №5

Once again Natural Stoneworks did a superior job for us. Last year they did our kitchen countertops and in June they did a double bowl vanity top in our bathroom. Our installer was Harold. He was both professional and punctual. He fit the top between two walls perfectly. Natural Stoneworks is the the only company to use when you want the job done right! Thank you for another job well done my friends at Natural Stoneworks!Lisa & Lee Smith

Je
Review №6

Excellent selection! You can hand select the exact piece of stone that will be used for your project rather than from a random sample.Staff is very knowledgeable and helpful.I would recommend without reservation.:)

Je
Review №7

They are great there. They have great products and so helpful! It was so easy to get everything started.

An
Review №8

Awesome experience with Natural Stoneworks from start to finish. Didn’t have the easiest project to do but was finished to perfection. Juan did the template the week before install, then came back in a week with Matt to do the install. Having the same person do template and install is a great business decision in my eyes. Both Juan and Matt were professional and polite. Will recommend to anyone I know getting any stonework done for sure. I am not adding photos right now because the kitchen is not finished yet. I will edit after the kitchen is finished.

Na
Review №9

I have been working with these guys for over 10 years. I worked with many shops before them. I have never looked back and would not go anywhere else. The team is great and their attention to details makes them my choice for all of my clients.

Mi
Review №10

Superb customer service, beautiful stone! We recently purchased a new home with beautiful granite. The kitchen island was damaged, NSW sent out a technician to evaluate. NSW decided the best option was to replace the island stone. They matched the granite perfectly, installation was done very professionally. The team from NSW was every responsive, polite, professional and respectful. Don was great at communicating with us along the way.We could not be happier with our choice and experience with NSWWe love love love the beautiful stone we got from NSW

Sc
Review №11

Juan and Matt from Natural Stoneworks installed the marble tops in my personal kitchen this morning. They were prompt, professional and friendly, conscientious and neat, meticulous with detail. Ive worked with many fine stone fabricators in my 40+ years of designing luxury kitchens and baths, and my experience with this company was the best.

Da
Review №12

Natural Stoneworks installed a soapstone kitchen countertop in our home last week and we are very pleased with the results. We choose Natural Stoneworks because they had a wide selection of kitchen countertop options and their prices were slightly lower. The technicians who did the measurements and installation were friendly and their workmanship was impeccable. We highly recommend Natural Stoneworks.

Ma
Review №13

Very happy with my new granite countertop! Everyone was very easy to work with and very professional! Very reasonably priced as well! Happy with the end result!

Be
Review №14

Make sure you know whether you are buying the WHOLE slab of granite or BY THE SQ. FT. They do not tell you that upfront. If you buy the slab, and there is left over granite and you do not know, as in our case we were planning a new cabinet unit as well as updating our bathroom vanity top, they will sell the left over pieces to someone else after you have already paid for it. Also, if you get the 25 yr. Sealer they need to know when you order everything you plan to do even if not right away or otherwise you will pay again for the sealer. While they made things right for us and did not charge just a heads up. We did our kitchen and bath in stages.Would highly recommend!! Nice Company to deal with. Very knowledgeable and helpful staff. We were very pleased with their work. Large selection of granite. We liked the way they pieced at the sink you can barely see the seam. The wait time after ordering was within a month for install. Check them out!!

Ch
Review №15

FRIENDLY, PROFESSIONAL & BEAUTIFUL WORK: We used Natural Stoneworks for our kitchen counter and I was so glad to work with them. From start to finish, it was a great experience. The showroom staff are very friendly and helpful, and they let me take my (long) time selecting my quartz countertop. When it came to the template and installation, we were once again impressed by the professionalism, experience and friendliness of the staff who came into our home. With the pandemic, many contractors need to be asked to wear a mask... not Natural Stoneworks, they arrived with them on and worked with them on. Our corner cabinet was not quite level, and I panicked thinking it would delay the countertop (and a sink with running water), but our installer simply said, “I’m here, I’ll take care of it.” He did. They came highly recommended to us, and will definitely use them again.

An
Review №16

Natural Stoneworks is a company you can always count on. We have used them three times for countertop installation and have always had a fantastic experience from start to finish. From selecting materials, to scheduling, to templating and install, every step is done with professionalism and care. I especially appreciate the attention to detail and care taken by the installers. Their work is always neat, clean and perfect! If you want the best experience, go with Natural Stoneworks!

St
Review №17

Natural Stoneworks did a fantastic job on my recent serving nook installation. They had originally installed the granite in my kitchen in 2018. In 2021, we added this new area near the kitchen space. Shantel was great to work with and made sure I was happy with the granite slab so that it would best match my existing granite. Juan templated and installed my granite. He arrived on time and was courteous and took extra care to install around my new appliance and the fresh painted walls. Did an excellent job! I would highly recommend them for a countertop installation. Thanks Natural Stoneworks!

De
Review №18

Trish was so wonderful to work with. She spent time with me figuring out what would fit best on my kitchen.

Je
Review №19

The majority of our experience with Natural Stoneworks was great up until install. Heather was super helpful in answering all of our questions about different granite and all of our options for our kitchen countertops and bathroom vanity. We changed our minds a few times and she was very patient and responsive in getting back to us. Matt went above and beyond with the layouts giving us different options and taking the time to make sure we understood exactly where each piece of granite would be and how it would look in our kitchen and bathroom. We had some issues upon install. Our house was left a mess (mainly due to a corner of the stone not being polished and the installer polishing it in the kitchen which did not look as nice as the rest of the stone), the granite was left cloudy and streaky, a few differences with template we wish we would have been made more aware of as it compared to our old countertops, and afterwards we found some spots that were not caulked completely. After sending photos to Don, the installer was back the next day to fix it. He was very unprofessional and had an attitude about having to come back out to fix caulk. We spent a lot of money on our new countertops and expected the job to be done correctly. I understand mistakes happen but I did not expect to be treated the way I was. He was very short and quick to run a bead of caulk and unfortunately we found more spots after he left that were not completely caulked. We had planned to use Natural Stoneworks for our backsplash but after the install we will be looking elsewhere. After speaking to Don about it I was told the shop manager would be out to take a look Monday between 2-3 and he never showed up or responded to our phone call and voicemail. In the end it came down to attention to detail and customer service which were just not there. We chose Natural Stoneworks based on the good reviews we read but unfortunately our experience was not what we would have expected.

He
Review №20

We chose Natural Stoneworks because we fell in love with a marble slab at a competitors business but we had been warned against using that particular business, so we called a few other places to see if they could source the same slab and to get a quote. Natural Stoneworks came back with a very reasonable quote and I was impressed with my initial communication with them so we went ahead with the project. We were delighted every step of the way with their professionalism and attention to detail. Our marble was installed today and its perfect. Thank you so much for everything! We would use you again if we ever have occasion to and wed recommend you to anyone!

Ro
Review №21

Trish was very helpful.They had a large selection to choose from.Everyone was very professional and friendly.I would recommend them.From picking out product all the way to installation, great experience.Thanks to everyone there.We are very please with our new countertop.

De
Review №22

Excellent transaction start to finish. Staff was super knowledgeable, friendly, and responsive. Template and install appointments were punctual and attention to detail was excellent and precise. Couldnt be happier with our experience. Definitely recommend!

Le
Review №23

Let me just say what a pleasure it was to work with a company that truly cares about their customers and doing a quality job. From the first time my wife and I walked into the showroom and dealt with Courtney until Juan was finished doing the install we felt like our project was their top priority. We never felt like we were being pushed to make a decision .The initial install was scheduled for April but with the Covid 19 crisis it had to be rescheduled for May. They kept us updated during this time which we appreciated very much. Being in the construction field for over 30 years I have developed an eye for detail. Natural Stoneworks met all of my expectations and then some. Its nice to know that there are still some companies that care about doing a quality job before looking to be paid. Thank you Courtney and Juan for your professionalism and doing a fantastic job for us.Lisa and Lee Smith

Th
Review №24

A terrific vendor/contractor to work with. We started working with Natural Stoneworks a few months ago and received excellent service. Their staff is both attentive to your needs and courteous. We found their inventory outstanding, and are very pleased with the final product. It’s very difficult to find such a terrific contractor these days, but Natural Stoneworks actually made the process enjoyable. I recommend them to everyone I talk with.

ma
Review №25

Fantastic from browsing to installation. Will definitely use for all our renovation needs. Mary is so kind and helpful. She really wants you to be happy.Linda is very knowledgeable; trust her recommendations.

Ma
Review №26

I am extremely happy with the work they did. I got new countertops and backsplash. Please, ask for Tim to do templating and installation. Very neat and highly professional gentleman. Tim did the best pattern, I even cannot see where stone was cut. I will use this company for my next project. And will recommend this company to my friends.

Ru
Review №27

Absolutely the best professional service, both at the show room and the installers. Very clean, friendly work. Also, the product is excellent. Highly recommend for any stone surface for bathrooms or kitchen.

Fe
Review №28

Natural Stoneworks of Lancaster just installed granite countertops, island, wall caps, and a floor threshold in our newly renovated kitchen. The selection of granite to choose from was superb, the staff were all so helpful yet not high-pressure, the fabrication was fabulous, and the installation was perfect. We enjoyed working with NS immensely, and I would recommend them to ANYONE. We love love love the end result!

Bi
Review №29

Over these past few years, weve had the pleasure of working with Natural Stoneworks for our fireplace hearth and surround, our master bathroom with flooring, shower walls, vanity top, and tub deck, and then, most recently, the crown jewel- an awesome dual bar top in our basement remodel. Beautiful granite throughout each project, expertly installed and always on schedule. Looking forward to starting our kitchen project with the hardworking owners, Don and Mary, and their most excellent staff!

An
Review №30

Natural Stoneworks never disappoints! They bend over backwards to make every job perfect. The fabrication is flawless and they are the miter masters. They also have a great selection of beautiful tile and tons of remnants. Every project I have done has been a 5 star experience. Trish, Tim and Don are really great and I recommend them highly any chance I can.

Ja
Review №31

We recently completed renovations on our first floor. Anyone who has been in this situation knows that finding the right granite is the key to a successful project. We visited Natural Stoneworks on many different occasions. Each time they were fantastic to deal with. Their selection of quality and beautiful granite is better than anyone else we found in a 200 mile radius. What sets Natural Stoneworks apart from all the rest is the quality of their workmanship in your home. They have a great eye for detail and design while completing your project. We liked their product so much that we recommended them to our parents and they are now using Natural Stoneworks all the way in Shippensburg, PA.

Tr
Review №32

We had a wonderful experience with Natural Stone Works while renovating an old farmhouse. Katelyn had the perfect blend of giving helpful suggestions and allowing us to make decisions. Tim gets brownie points for explaining the templating and cutting process to my inquisitive 7 year-old son. Instillation was smooth with Tim and Matt attending to detail in the old farmhouse kitchen. We are more than pleased with the final product and cannot say enough about the employees!

Be
Review №33

We recently had our kitchen counters replaced. A friend told us to go here and talk to Katlyn so we gave it a try. Happened to be the day she was working and she was very helpful in the warehouse area - where we selected what we wanted and then she advised us if our selections were a good match or maybe needed something a bit different. No pressure and very knowledgeable! Once we made our final selection the installation process was quickly scheduled and we are extremely satisfied with the results! THANK YOU!

De
Review №34

As a design professional I have the opportunity to work with many stone companies. When it came to making a purchase for my own home I went straight to Natural Stoneworks! The selection, service, craftsmanship and professionalism of all staff is 5 stars without a doubt.A special thank you to Katlyn for seeing my projects through from start to install!

Cr
Review №35

Natural stoneworks did a fantastic job. We got a quartz countertop and subway tile back splash. All the work was done professionally and as discerned. The installers are some of the best in the business.

Su
Review №36

Natural Stone installed, perfectly, the most beautiful stone kitchen counter. They worked with me to select the exact stone, giving me choices of several slabs when I finally selected the granite. Selecting is the most difficult part but, I could not be happier with my counters.

Th
Review №37

Worked with Katlyn. She was very professional and courteous.Great remnant selection

Go
Review №38

Natural Stoneworks we love who you are and our new counters! From the day we stepped into Natural Stoneworks we knew we were in the right place. Katlyn greeted us and patiently answered all our questions. Then she escorted us to what felt like a stone forest! Walking through huge slabs of stone with multiple designs was a awesome experience! Next, we met Troy at our home. He too explained and answered all our questions as he measured. I was totally comfortable with Troy in my home, and I will tell you that is a rarity in this house! I am not into renos! Troy and his helper returned on installation day and SNAP it was done! I cannot say enough good things about our experience with Natural Stone works! RAVE RAVE RAVE and THANK YOU!!! We are delighted with the transformation!Gordon and Kim from Morgantown, Pennsylvania.

Jo
Review №39

Found Natural Stoneworks by chance and we were not disappointed. All of the personnel in the shop made choosing our slab easy and painless. Tim put in our countertop and he was very meticulous with all aspects from tear out to install. Katlyn helped make our choice of backsplash simple with her assistance and expertise. Rick installed the backsplash and we cannot say enough good about the final product. Extremely pleased with the entire experience and final product. We will definitely recommend to all of our friends.

Li
Review №40

The product was good. Fabrication was good. I wasnt happy with the installer. He was more interested in helping himself than helping me the customer. Also, he quickly moved the dishwasher which caused it to leak. That was probably to be expected. Good thing the plumber was here this morning to connect the sink. He was able to fix it. Im not sure that I would use Natural Stoneworks in the future and I will probably have another project in several years.Update - they were suppose to use 1 x 2 pine board raise the countertop to 36 for slide in range. The installer did as he pleased and it higher. I was having someone make molding to cover the pine board which he also stained to match existing cabinets. Since the installer didnt follow what was agreed on the molding was too small to cover the board. I will not use Natural stoneworks and nor will I recommend them to friends.

Information
93 Photos
40 Comments
4.8 Rating
  • Address:455 Ice Ave, Lancaster, PA 17602, United States
  • Site:http://naturalstoneworks.com/
  • Phone:+1 717-393-5818
Categories
  • Countertop store
  • Granite supplier
  • Marble supplier
  • Tile store
Working hours
  • Monday:Closed
  • Tuesday:Closed
  • Wednesday:9AM–5PM
  • Thursday:9AM–5PM
  • Friday:9AM–5PM
  • Saturday:9AM–5PM
  • Sunday:9AM–5PM
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Service guarantee:Yes
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