This is a gold mine. Greatest dealership I’ve done business with. Everyone I talked to was helpful and kind. They don’t beat around the bush, they’re very upfront and honest. Tons of babes on the showroom floor. In service, they give fair pricing and very quality work. Even if you don’t drive a Kia I would recommend coming here for service.

Devan Reed was honest, personable and just a fantastic human being. AFTER he sold me the call, he sat in it with me, will full patience while he answered every single question I had. He even spoke to my financial advisor over the phone to make sure I was making the best decision.

Jeremy smith at service department he’s the nicest guy to deal with and super friendly he’s always taken care of me when I need work done on my car.

Repeatedly pushed back on when they could complete my cars repairs and even blamed it on an employee going to a funeral. Telling me personal employee issues doesnt fix anything and is inappropriate. Didnt accomplish all of the repairs requested telling me they would do it next time.

The Service Team at Kia of Lansing has been top notch since day 1!! Amazing customer service!Every time I go in they have given me incredible customer service from greeting to checkout. Also, I love that while you are waiting other staff recognizes you with a warm welcome!!

This is the best dealership in town. Im on my 6th car from Kia of Lansing.

I bought my 2020 Kia Forte from here in 2020 and I can honestly say it’s a great place for a car! It’s a long process like any other sale, but the team here is very helpful and very knowledgeable! Thank you, Kia!

Jeff Miller was very helpful! The cars look very nice! My dealer answered any questions we had about the vehicle I was getting. So far I love the vehicle. No problems. I highly recommend everyone to go to Kia of Lansing if you’re looking for a new vehicle!

We bought a new Sorento and love it!! Had a issue with the car, and Jeremy and the guys in the service department took excellent care of the problem. Huge thanks to Kia of Lansing for the awesome sales experience (Neil) and also to the parts and service departments!!!Solid customer service. Wonderful people!!!

First time in the service department and felt like I was taken care of in a fast, friendly and efficient manner! Staff were very courteous and the dealership, service bay and waiting room were clean!

Drove 2 hours. Agreed on a price and payment. Set up insurance. Then Travis went back and raised the payment almost $100 at the very end. Ended up leaving without a Kia and a bad taste in my mouth.

This dealership is the best I have ever worked with. Organized and effective.Tell I WANNA SEE YA IN A KIA I said hello. I will see him at the MAC!!

I had an appointment for some repairs, and I was really pleased because they slid me in to accommodate my schedule. Saturday morning I dropped my vehicle off for my 10:30, the competence stopped there. I was treated like I was bothering them when I dropped my vehicle off, the gentlemen seemed clueless, I shrugged it off as being new. I was told they closed at 4:00, which was technically true, but they failed to mention the service department closed at 3:00. I went back at 3:30 to see what was going on after no communication throughout the day. I was told they got busy so they decided they were going to do it on Monday. I was never asked or notified of this decision. It would not have worked anyway because my family needed that vehicle on Monday. I was apologized to numerous times and was told the service manager was going to call me, and that never happened either.

Had 1st service done on my 2022 SELTOS. Staff was very friendly the quote was accurate and they were quick and professional. Courtesy goes along way and builds loyalty.They showed it.

My son bought his first brand new car from Kia of Lansing. Kody was our salesman. He did his best to make sure my son made the right decisions and explained every detail so that he would understand. I highly recommend Kody and Kia of Lansing

Excellent service.!! And the only place i will take my kia for service.! Customer service was amazing.!!! I was treated very well, as well as my vehicle.

I had a very easy experience when buying from Kia of Lansing. I really appreciate their no-haggle pricing policy. This results in a fair and transparent price that results in a mutually beneficial experience for the customer and the dealership. I have felt very supported by the sales representative and he has happily provided assistance even after he made the sale. Kia makes excellent cars that are fun and highly reliable and Kia of Lansing makes shopping a pleasure.

Nicole was very helpful and polite during my visit. I will definitely be coming to this location in the future to for my oil change based on my experience.

Ive been taking my car here since I bought it for service and Im very pleased with how they take care of my car. Jeremy that works in service does an excellent job and always helps me with anything I need or ask. Very good place, I would recommend anyone to take there car here.

Had oil change got home looked over bill said front tires in yellow rear in green. Called to see if tires rotated. 3rd oil change tires never rotated Thought it was part of the package found out have to ask. So drove back got tires rotated another. 16.00 out of my pocket. Guess they want you to wear tires down and expect you will buy new from them dont think so...

It took me two weeks to get up appointment because theyre getting so busy now. However, they got me in on time and out. They did a complete complimentary check of all my fluids as well as an oil change. It was very safe and comfortable in their waiting room. I highly recommend.

Purchased a car and salesman Neil Miller was excellent. He never pressure us, answer our questions and was very professional. If you are thinking about buying a KIA see Neil.

I took my vehicle in to have my window fixed on a Friday. It had dropped and the electric control wasnt working. I also asked to check the other three windows to ensure I would not need to return. I got a call that they needed to order a part and it should be done Tuesday. They quoted me just over $500 for the part, labor, an oil change, and a tail light fix. I showed up on Wednesday the next week because it wasnt done Tuesday. I had to wait even though I showed up at the end of the day and confirmed it would be done. When they brought me the invoice, the man who gave it to me seemed apprehensive. He said he didnt know what I was quoted. It was over $600. I was not happy, but needed my vehicle. The person who quoted me was out on vacation. After a couple days, my husband tried to roll down the passenger window and it didnt work. I called and explained I needed it fixed and was told to bring the vehicle in that day. When I showed up, they pointed out the invoice said further diagnosis was needed. What!? No one told me any of this and it wasnt fixed, but I spent a lot of money. They told me I would need to schedule an appointment in about 3 weeks and get another diagnosis. What did I pay for the first time? Why didnt they do a full diagnosis before doing any work? So, now I am expected to call in 3 weeks because they are short staffed and pay for more labor and parts. I am not happy with my experience at all. Descriptions that come to mind are no explanation, over priced, and unorganized.

Clean decent respectable shop . they were fast and efficient .

I brought a damaged Kia Sportage to Don at Young’s Body shop. The level of service was incredible. All the details w the insurer were handled, and the vehicle was redelivered like new.

Bought a really fast car because it was vroom! Salesman was very kind, and not at all pushy.

Friendly people, always happy with the service we receive.

Every time i go to kia i have a bad experience... and didnt have that good of a selection .. and offered very little on my kia for a trade in..i wont be dealing with this place again.. WORST Car Dealership

I made an appointment to have a recall taken care of and a tune up. I brought it in the day of my appointment thinking I would be picking it up later that day. After three phone calls and at the very end of the following day I was finally able to pick my car up. I had to cancel two appointments because I had no car and no one in the service department could give me a straight answer. I was rudely told when I called for the THIRD time for an ETA that the person I was speaking to had just gotten the invoice and didn’t know anything about my previous calls. I then found out they never did a tune up, just corrected the timing. I paid $120 for someone to keep my car for two days, cause me to miss appointments and basically do nothing. I was going to trade in my 2016 Soul for a new Sorento but there is no way I am buying here. I doubt I will buy a Kia at all so I don’t have to deal with this lousy service department.

Very nice people. Waiting area is nice and kept clean. Service was performed timely. Car was clean. I was surprised to be charged $18 for a tire rotation when the wheels had to come off to do the multi point inspection that included a brake check.

Had a great experience. Jeff was incredibly helpful and got me out quickly with my new car.

Staci Alexander is amazing! The best experience buying a truck I have ever had.

Picked out a car from here. Was in the process of getting it inspected, which the salesman assured me was fine. He called to say someone else was interested and I told him I’d be by to buy it later that day. He told me that was fine. I was contacted him twice more throughout the day. I showed up to get the car and he informed me they sold it and couldn’t hold it for me, despite what he had told me on the phone. I paid for an inspection for what is now someone else’s car. I would not recommend trying to buy a car from here

Unprofessional, incompetent, liars. Don’t waste your time with them or the salesperson Mark. He made promises he couldn’t keep because he was incompetent. Wasted money on an inspection just to have the car sold out from under me. Overheard the other sales persons laughing and smirking saying that people usually don’t come back like I did.

Just stopped by here to check it out. Pretty decent place. Nice staff. Check out the pictures. I really love the Kia soul.

Kia service department Jeremy and Keith are top notch. Once again, Im up and running with the circumstances mitigated. One of if not the best service department in the area.

Best customer service ever looking forward to do more business with this company

The sales department is five stars. The service depart is .01 stars. Terrible service from them. We love our Kia Soul we just dont like how often we get the run around from the service department. Seven weeks to replace the blower? Really? Then one year later when it happens again, it took them 45 minutes to get at the blower and clean it out. Right. Engine had to be replaced so they had it for two weeks (faster than replacing the blower) and get in it and the check engine light is on. Did anyone test this???? Yeah, when they took seven weeks to replace our blower, the had to remove the refrigerant to get to it. They didnt recharge it and then tried to charge us $300 to add the refrigerant!

Id give them 0 stars if I could. They took my car in to fix the daylight sensors before 12:30PM and said theyd have it done by 3PM. We havent heard anything from them since 3:30PM. They dont have a reliable customer service person to answer the phones. Rude etiquette to not let the customer know why their vehicle isnt ready when theyre supposed to have it. Ill never buy from Kia again.-Displeased customer

Excellent customer service within the Service Department! Jeremy went above and beyond with communicating recommendations for my vehicle. Along with the knowledgeable and personable assistance of Alexis, Amber, and Makennah. Ill definitely be back, but hopefully not too soon lol!

Staff was very nice. I had my 10k mile service, oil change, tire rotation and new windshield wipers installed for $86! And they had me out in 90 minutes. The service waiting area was also spotlessly clean. Very good experience.

The salesman that I interacted with was horrible. I wont buy here. Its 2021 time for a change.

Staci is amazing. She was beyond helpful and patient. If you need a great sales person who listens to you and finds you exactly what you need look her up. Amazing lady.

They got me right in when my appointment they told me what I needed today and tell me what I could wait on. They always take good care of me and my SOUL.

Cashier working today 1-23-2021 took the dirty ink pens and placed them in the clean containers without wiping or sanitizing them first. That’s not okay!! You’re spreading germs and or COVID19. And all she could say was I’m sorry! 😒😡🤬

Bought my kia forte new and the blower to the heater went out and they said not covered under warranty and I have less than the 100 thousand miles and then they said could not get my car in to fix it for 4 weeks and I need it fixed to defrost windows so I can see to drive

Push it! Pull it! Drag it! You dont even have to wash it! I wanna see ya, in a Kia! All trade-ins get $3000 toward their purchase. FALSE. You get $3000 if youre buying a NEW car! If youre buying a certified USED vehicle forget it. Maybe Kia of Lansing should make that clear in their ever present radio ads.

Wasted a trip to NOT test drive a vehicle. Baiting potential clients is never a good tactic! Ensure that your test car has been prepped... we requested to get behind the wheel but after getting a babysitter, waking up early on the weekend, and driving 40miles, we were told sorry all you can do is sit in the car. To add to the frustration, the salesman wouldnt quote an out the door price... it seemed like with the lower inventory, they expected us to just buy it now or move out of the way. #Did you wanna see us in a Kia?

Great service and always helpful.. Purchasing a second vehicle. They provide reminders and service updates.

I came in for oil and tire rotation and now have a big oil spot on n my garage floor. I went ack in and was told a new guy didn’t tighten the drain plug tight enough. I’ll eat it was put in crooked

Once again, Kia of Lansing Service Dept delivers! Even on a super busy day, they took care of my Vehicle in a timely matter!!

Beware of making appointments for service at this dealership. I had to make an appointment 3 1/2 weeks ahead. I was told their system had been hacked and they were weeks behind. I drove 45 minutes from my home and I got there for my appointment on time. John, the service writer asked me why I was there, told him I had a 10am appointment. He didnt look it up, just asked why I was there. Told him my car had been stalling randomly and running rough. He asked if the engine light was on. I said no. He asked if I was dropping it off for the day. I said, no, I drove almost an hour to get here. He told me that due to covid they didnt have enough technicians to work on vehicles that day. I asked if that meant Id be waiting all day basically for them to check out my car. Most likely, was the the response I got. I told him I couldnt sit here all day for my car to be checked out. He shrugged, said he was sorry but that was the situation. I asked why no one called to make me aware of the situation so that I didnt drive all the way that I did? He didnt have an answer for that. Just, sorry. He said that he didnt want to lose my business, but if I couldnt leave it for the day that Id just be sitting there waiting for quite some time. I told him that due to such poor customer service, Id be seeking another dealership. Neither he or the service manager seemed to care. What a waste of my time. The 3 weeks of waiting to get in AND the inability to have my newer car checked out for a problem. Not even an offer to run a simple diagnostic. I wont be back.* This review is not a reflection on the salesman, Devan Reed. He was a pleasant and professional sales person to work with.

My favorite dealership by far. Service is impeccable

Cant say enough good things about the folks over at kia, Mark Whipple especially. I purchased a new vehicle for an extremely fair price, excellent friendly service. traded in my old car, transfer plates, etc with minimal effort. I barely even had to come out of the house. Would repeat!

I called, confirmed I was coming in to buy a vehicle cash, got there, was rerouted to a different (third) person who left me waiting then informed me there was an issue with that vehicle and it was being serviced. I was asked if they could call me first thing the next morning and have me come back in? I never heard back from them. Not much else to say other than for whatever reason they didnt seem to want my business. Now I have no desire to spend my money there if they were to ever call me back. Which, four days later, they still have not.

Had a great experience here. Devan reed took care of us and lead us through the entire process. Very satisfied with their service. If you go ask for Devan reed he will take care of you as well. But also thank you everyone else at kia.

They really were very easy to work with. Staci was an excellent representative of Kia! Im very pleased with the vehicle chosen!! Many thanks, Kia of Lansing!!

While the vehicles are great and the front desk lady, Jody is incredibly friendly, service department absolutely kills this rating. After weeks of repeated phone calls and left messages, I get no return phone calls and when confronted about it, they claim they didn’t get any messages and refused to take responsibility for it. Last time they “looked” at my vehicle, they took almost 2 hours and decided we need tires... we agreed and have been waiting 3 weeks now for a return phone call to set up an appointment and get a quote. Another time, I needed a part replaced and they told me 3 days the part would be in and they’d call... after another 3 weeks, I called and they claimed they didn’t know why no one had called and jumped to get me in right away... The communication is just terrible and Kieth has the most condescending attitude when you express frustration.

Just took my car in for my first oil change and tire rotation. I got right in and everyone was very pleasant, very happy with the experience.

The people there are very nice. Went to trade my car in. Didnt trade because payments were going to be to high. But thats not their fault its kia banks fault. They did what they could to match the offer I had from a different dealership. Even though I didnt get my new car I would recommend the people that work there, very friendly and straight with you. Thank you kia of lansing.

Issac made the situation easy, no upsell, no slimy methods the entire process took about 2 hours! Even got to meet the owner

Absolutely top notch experience. Skip Young has always taken OUTSTANDING care of me. He has passed his customer service mentality and excellence on to Cody Slaght. Yesterday, we extended the relationship to the next generation as they hooked my son and daughter in law up with a great deal on and awesome Telluride. We drive an hour from Grand Rapids to do business with Skip and his team...it so worth it! #1best

Kia is good with their service. However, things have changed due to COVID, of course. I had a situation with my vehicle being serviced but was able to speak with the general manager and got it taken care of. Although it was frustrating at first, its nice to know that service means something to them.

Very poor offer on my trade in was thier in 2016 offered $1100 for my trade i went to Sundance Chevy and got $3000 for my trade

I love Kia always friendly and is on top of your needs

Steve an Jermey out in the service department are always friendly do a fast an great job on any an all services I have done

I love Kia of Lansing!! They are always friendly and helpful, from the sales people to the guys in the service center its always a pleasant experience. And I LOVE my new car❤

Top notch service. I love having the car come back clean, inside and out. Great staff, awesome experience!

Awesome experience purchasing a car. No hassles, no high pressure sales, friendly people, great service. Jeff Miller was great!

I am so glad I found this place for all of my repairs. Fair pricing, quick work and knowledgeable staff. Jeremy always makes sure I understand everything before they do any work!

Great shop. Great cars. Great customer service. Thank you bro-skies. I would think even the people behind the scenes deserve a pat on the back. I hope to be a return customer for life. To the owner, give everyone a raise. They deserve it. Devan has salesman moxie!

They are really nice and helpful people. Usually, the Salesman are stiff people. LoL 🤣🤣

Good customer service

The service staff are always friendly and helpful.

Update 4/11/21I went to Firestone for a brake job and I found out that my cars frame and subframe are rusted and beginning to fail. Kia of Lansing service department has had my car up on a hoist, they should have told me about that. This type of damage didnt develop overnight, it takes years.Their service department is very helpful and very understanding about budget. They allow you to bring in outside parts which is greatly appreciated.

They never called me back.

Having a new vehicle can be intimidating and scary sometimes. However these guys, whether it be Service or Sales, always always take the edge off and just make it enjoyable. I dont know what I would have done without my Kia family all these years.

Everything is so easy, excellent customer service!And I love my Soul!

Very impressed. Purchased two vehicles happy and satisfied with both. Greg Miller and Neil Miller did an awesome job. Great Deals. Their service department also is top notch.Thank-You Kia of Lansing!

I sat for an hour and a half only to find that my vehicle was still at the entrance. I came in for an oil change anti rotation. I will not return.

They were on a quoted 2 week turnaround time due to some Covid issues. Ended up handling my issue in one day with excellent customer service!

Worst salesman ever! Probably because I am a woman. Went and bought a car somewhere else. Will never go back or refer anyone to them.

During a pandemic when masks are required seems like people here dont like wear one... Even when worn they are at best chin straps. Ive been to couple other places for repair generally they offer to put a seat cover on for sanitary purposes, but here thats a no go. I would think this somewhat professional business would take more precautions, but its the complete opposite.

Perfect as always. Oil change and a clean bill of health on my trailblazer.Jeremy Smith is the best!

The salesman was very nice. We drove the car we were interested in and bought it. We were done in 3 hours.

Just go here and ask for Devan. You’ll be happy beyond all reason with what this man will connect you with.

I have tried contacting the service department for at least a month via online, email, calling, leaving messages and NOBODY has returned any exchange. It’s the worst customer service I’ve ever experienced and I’ll have to take my kia somewhere else to be serviced. Very disappointing

I felt like I was wasting their time once I told them my price range.

They got the job done. Our salesman was very rude and it definitely didnt feel like he was listening to anything we said. We did end up purchasing a car, however, because the price was right, so thats why I give them 3 stars. If you know exactly what you want and dont need much help, theyre fine, but if you need a little help and have a couple options in mind, I wouldnt bother, especially if you have a special needs individual in your family.

I feel like one star is feeling generous after the customer service that was given by the Internet manager and the woman named Brandy,both being unprofessional and being apart of a business that should get sued for false advertising about their tellurides. They will tell you they have them in stock and at least 5 people are looking to get them from around the country and 5 people are looking at the vehicle right now... due to a pandemic happening I believe this isn’t true and Is trying to bring people in their store making them believe they are getting what they want but, the reality is to trick them into getting one of their vehicles that the customer didn’t want in the first place.the fact we are willing to pay upfront fully and they can’t accept it just because we are”out of state” and need to “be in store to purchase a vehicle”. We have talked to many other dealerships and this business practice should not at all be a policy. A real sale person would take this offer in a heartbeat.

My 88 year old grandma was looking to buy her lease or start a new lease. After visiting a few of the the other new car stores and NOT finding the service she was looking for we found Devan Reed and the Young Automotive Family! My grandmother had an incredible experience and I couldn’t be happier! Thanks to everyone that made her feel so welcome

Always a pleasure to see Skip and the gang. Great service, hot coffee, and friendly people. Who could ask for mor?

Always happy with the service

Three trips = one oil change!Trip 1) My 2022 Sportage had its first oil change last month. Went great, very satisified.Trip 2) A week or so later, my driveway has oil spots everywhere I parked. The mechanic either forgot to change the washer or cracked the new one causing thsatisfied.Trip 3) Service Required message keeps going off. Obviously the mechanic didnt reset it on the last trip.I live approximately 15 miles from Kia of Lansing. 30 miles per trip × 3 trips is about 1/4 tank of gas.I should not have to make three trips for an oil change. Its just not acceptable.Now, how do I get the oil stains off my driveway?

Very friendly and courteous Finiashed my car in a timely manner 😊

Service Dept always great. Friendly and efficient.

Always have been helpful, have gone beyond what I consider good service on several occasions.

Another fantastic transaction. Kody, Matt, and Greg were great to work with once again. I didnt see Skip this time, but Im sure Ill see him next time Im in to pickup accessories.Love my new 2020 Sportage SX!

The oil change was as good as ever, I was just a little disappointed that the price had gone up. Oh, well, thats life. Prices go up, never down!

Oil change quickly