New phone/mini tablet Microsoft surface duo. Cool device. Customer service was great. Happy fellow.

Came in because the at&t at the Sam’s Club did a terrible job and did not explain anything. They are separate from this AT&T. The representatives helped me understand what I needed to do. Wish I would’ve gone to this store instead. Don’t make the same mistake I did.

A HUGE SHOUTOUT AND THANK YOU TO AARON FOR MAKING UP FOR THE TERRIBLE EXPERIENCE OVER AT THE STORE ON LOHMAN. AARON GREETEDME EAGERLY AS SOON AS WE WALKED IN THE DOOR. HIS ENERGY WAS GIVING EXCELLENT CUSTOMER SERVICE SKILLS AND HE IMMEDIATELY MADE ME FEEL COMFORTABLE AND I KNEW I WAS IN GOOD HANDS. REMINDED ME WHY I SHOULD STAY WITH THIS PHONE COMPANY WITH STAFF LIKE HIM ON THE JOB. HE WAS SO HELPFUL AND ASSISTED ME WITH MORE THAN WHAT I CAME IN FOR AND I WAS EXTREMELY THANKFUL AND HAPPY FOR HIS KINDNESS AND EXPERTISE. WILL BE GOING OUT OF MY WAY TO VISIT THIS STORE MORE OFTEN WHEN I WOULD LIKE TO PURCHASE ANY OTHER THINGS FOR MY DEVICE AND MAYBE A NEW LINE. THANKS FOR YOUR HELP AARON!

Luis Ramirez was by far the best salesman I have worked with, truly. My brother, sister and I went in to switch providers and he went over and beyond to help us. He called people and other employees to make sure he could get us the best price possible. He was genuinely a caring person who helped us get the best deal possible. Also super knowledgeable about the products and the way the money process works. I Recommend him and I dont ever do these reviews.

Best AT&T store in town. Thank you Anthony and the store manager for helping me set up service and helping me find the right device. The customer service was welcoming, helpful, and honest. I walked out with Good rates, best devices, and no regrets. Thanks again

After updating my phone, I got a “SIM Card Locked. Enter PUK (Pin Unlock Code)” This code is separate from whatever security passcode you enter when setting up the phone and, to my knowledge, I never set up. I called the customer service line and the agent gave me two wrong codes so I went to this AT&T store. That was a mistake.You would assume the store would be able address this without issue, but they told me they couldn’t find the code in their system but they could “fix” it by replacing the SIM card… for a $5 fee. That is appalling level of customer service. AT&T pushed out the updated, locked my phone, and the store wanted a shakedown fee to fix the problem they created. The woman I spoke was unhelpful, citing management’s policy on charging for SIM cards for any reason with no exceptions. Of course, the manger wasn’t there to address this situation. Judging by the rude behavior of the employees’, I’m not confident the manger would have been helpful.I refused to pay and called customer service line again. A different agent on the phone was able to find the correct code and unlock my phone (surprise, surprise). The lesson here is to avoid this store if possible and be very weary of “fees” they push on customers. I’ve been here a few times in the past and I had decent experiences. Whoever is running the show over there now has made customer service for existing customers a very low priority.

I went in to the store to ask a few questions. I had Verizon and Anthony convinced me to switch over. Best part I was able to keep my phone # which I had for years. Anthony made it an easy experience. I recommend asking for him when you come in. 🤝

So my Father wanted to upgrade his phone in which the battery had swelled. We went into AT&T on Telshor Ave and met Manny the Manager. Great guy! Manny came up with a couple of plans and we went in our way to discuss it before making a selection. My Dad was fine with AT&T so, the next day we go back and we are greeted by Manny and meet Martin. Martin was able to take care of all the concerns we had and give us a veterans discount and two new phones. Way to go Martin! If you’re ever in need of great service for your cell phone or tablet needs go to AT&T. I have been a loyal customer since 1999 and I am not going anywhere else!

Great service from the whole crew. Great environment!

I needed help paying my firstnet bill and they helped me pay it and set up autopay. Martin personally helped me order a new phone as well and made it very simple and stress free. He is extremely knowledgeable as he answered all my questions without hesitation.

Veronica was very helpful and patient with us. She explained all our options as we had a broken phone that needed to be replaced. She even checked out plans to see if the newer plans were more beneficial then our old one. Thank you Veronica.

We switched to AT&T today Luis Ramirez helped us out and made our switch plesent, he was very friendly and informative!

I went in to the store to ask a few questions and was assisted by Eric. He was very helpful and quick with his info, and helped me figure out how my payments worked in regards to upgrades.

I went to the store and was assisted by Eric. He was courteous and attended to me right away. I had switched over from Verizon and he made it very easy and was able to switch over all my information with no problems.

I went to the store and I was attended by a person by the name Luis. The boy helped me very kindly. He helped me and explained everything about how much the cost of the phone, and how much the it will in creased my bill. He is very helpful I recommend him.

My experience was amazing. Eric was a blessing today. Fabulous customer service.

I called the store in search for an iPad for my sister as she is in NM and I am located in Omaha NE. Veronica answered the phone and was extremely helpful on helping me find an iPad and assigning my sister with the process!

The service here top notch. Tim at the Telshor location has stayed after hours on multiple occasions to assist me and my family with setting up new devices. He ensures that we are happy and taken care of. I recommend if you need a new carrier go talk to Tim H. Youll be happy you did.

I am continuously in this store and I always try to find Anthony to make my payments, he helps me with my problems on my cell phone and has a good deal for me, he can even give a good talk, so go to this location and look for Anthony He will help you!

Veronica was excellent, she helped me out so much h and was very knowledgeable. Got a great phone and she was wonderful.

Customer service was excellent. The only problem was I was charged for a SIM card after mines was destroyed when my phone was ran over and buried by a bobcat.

This store is awesome. As soon as I went in I was acknowledged right of way. Customer service was amazing and all my questions were answered. The store was organized and clean. Definitely coming back to this store for all my wireless needs.

I was helped at the Lohman location store by Eric and he was wonderful. I was very satisfied with the help I received and will be going back if I have any more questions or problems

Luis and the store manager best customer services and I give them my Business

Anthony spent a lot of time with my 90 year old mom and me...he was knowable and patient! We left very happy with the service he gave us!!!

I absolutely had the best experience today! Everyone was amazing, helpful, and knowledgeable. They really care about the customer, considering the store manager Manny went out of his way to pick up an item from El Paso for me!! I recommend this store! Thank you guys!

My husband and I went in yesterday to get him a new phone and combine plans. We were “helped” by Veronica. She seemed nice and knowledgeable, but when we got home we realized that she added NextUp to our phone purchase without our permission. She tried to sell us an expensive insurance plan with a lot of unnecessary features and stated they didn’t have any cheaper options (they did). She told us our new plan would have a base price of $180, instead she enrolled us in the most expensive unlimited plan. With the changes she made and the extras she added without our knowledge or permission, our monthly bill would have been close to $500! It took three hours and multiple calls to AT&T to get everything corrected. Avoid this store at all costs!

I have had the pleasure of working with most of the reps when it comes time to upgrade or add new lines of service. They are very polite and knowledgeable. I would definitely continue recommending this store.

Eric and Anthony were awesome they helped fixed my problem and even helped me with a new case thank you so much they are the reason I keep coming back to this store would definitely recommend them!!

Recently my son and I visited this store. We had a very unique and complicated request. Due to the recent loss of a family member, we wanted to memorialize his phone number on Gear 3 watch, which we purchased there, along with a Note 9. Martin Hernandez was absolutely wonderful, patient and showed perseverance, as well as sensitivity to our unique situation. He is very knowledgeable and showed excellent customer service skills. At the end of our series of transactions, we felt like he was a member of the family. You should clone this one and staff all of your stores with him! He is a very special human being who is obviously going places. SincerelyKathy Drake

I phoned this location prior to my arrival 04.30.20 to verify info I was provided regarding this curbside pickup was accurate. I was advised via att online chat and by a representative at this location that my Credit card would be swiped at the store for my new device & the ATT location was going to handle shipping my original device per ATT NEXT to the appropriate party. Not only did Luis refuse to handle shipping it back, he also did not provide me the proper materials to ship ship the phone back stating the store had NONE how can a store not have the packing materials when even the instructions on the return label indicate you do? When asked where I can get the packing materials locally, he directed me to El Paso, TX which is over an hour away. I am a military spouse and already had a 30 minute commute both ways to get to this store in Las Cruces. I’ve never felt so degraded considering I have spent well over $10,000 with this company. I have been with this company over TEN YEARS apple products only. It’s unfortunate that not an dash of empathy nor apology was provided for the inconvenience. Customers like ME keep this company open. Your “curbside” experience is G A R B A G E consider closing until REAL customer service we expect can be provided.

It was a very bad experience overall. It started off very well but has become a very difficult problem. I’d say to have the store manager and district manager reach out to me but my number was ported to AT&T and now I don’t have access to my number on the phone I currently have. The rep didn’t offer to have a manager get involved and now I need a manager involved. I have spent way too long wasting time in store and the issue still isn’t resolved and the rep wasn’t able to provide a resolution. AND I have to go back AGAIN in 2 days, I just hope the problem is fixed.

The Customer service at the AT&T store is the best. I Talk to employees Anthony & Luis and they where great helping me to open new lines. They are bilingual.

Veronica was very friendly and helpful. 👍🏾

They provided me with the help I needed when I stopped by yesterday. They were very helpful, attentive and super nice.

Hideous. Worst CS I have EVER had. Its like they were trying to do ME a favor. Get real - you guys are an embarrassment to your company and to Las Cruces. Thank goodness I went with my gut feeling and left. I hope to never have to put foot in your shop again. I will drive to Albuquerque if I need to (3 hours) and visit that AT&T store.

CSRs are helpful.

Best phone plans in town and youll get a I phone free with activation

Just stopped in this store to ask a few questions. Had the pleasure to work with Martin, and if ATT has more employees like Martin than it only solidifies my decision to switch companies. Thank you Martin for all your help!

Everyone working were helpful and professional. Definitely going back!

Martine was extremely helpful and polite.

Veronica was wonderful and want far beyond!

Manny and Luis are fabulous. Best customer service. Thanks.

Very helpful. Honest about what Direct TV offers. Very friendly and professional.

This AT&T store is the worst ever they have no clue on customer service every time I go in to this store they ether cant help or wont help. I came in to get a case for my phone and they were out of them then my phone got damaged I had insurance and needed a phone and they told me there was nothing they could do to help me that I had to take care of it my self. they need to take some customer service skill lessons from some of the AT&T store in Dallas were people know how to do there job.

Just a few words about Tim Harrigan, Retail Sales Consultant, Telshor Dr., Las Cruces. We have been stopping by for well over a year for various questions & help needed concerning my new IPhone 8, which Tim sold us after explaining exactly what I needed with my phone. Tim is sooo very knowledgeable & each & every time we stop by, gives us immediate attention & Always solves the problem & can answer any question. And Always so polite, takes time to explain in a very relaxed manner. What an attribute to your company. Herb & Lou Ann Paterra, 1897 Sedona Hills Pkwy., Las Cruces, NM. 88011

Agents are not up to date about most current plans available and will start you out on outdated plans. Agent didnt offer what color note I wanted he just brought out whatever he had in stock without asking. People working there, including the manager, were just sitting around playing on their phones. Very little knowledge about the phones, didnt know how to transfer from my old phone to the new one. He hooked it up backwards and I had to go home and do it myself.

I have been here a handful of times and always have had exceptional service.

Excellent customer service, in and out and on my way, Thank you, will recommend

Luis was very helpful.

Always easy to pay my bill here. Good service.

Eric was amazing and helpful.

We were treated very professionally. We are old people and our agent went up and above to help us . Thank you again.

We worked with Tim and he was very patient explaining things to us.

Was ok.

Phone service areas pretty good some of the people that work in the Las Cruces store areknot heads

Will never buy another phone accessory from AT&T again. Their return policy is WACK. Their staff compliance is WACK. Their corporate customer service team is WACK. Bought a screen protector and it came broken. Tried to return it, they refused citing corporate policy. Staff was friendly though, only reason I’m not giving 0 stars.

Gotten all phones from here really good service👍

Dani was so helpful! She is so sweet! Thanks again Dani!

Good customer service, fast and friendly.

Just your average no frills cell phone center

Ight ight high

Good customer service long wait time though.

Great guys! Very nice!

Excellent service, very helpful sales reps.

Quick and outstanding customer service A+

Terrible customer service. Walked in and waited for 30 min and no one even acknowledged us.

Sometimes you have to wait, but when it is your turn it is all about you. They make sure to answer your questions and concerns.

The man was rude and when I ask how to transfer my information from my old phone to my new phone he said just take it home and transfer it. If I knew how I wouldnt have ask him . As soon as the sale was done so was he. Im still getting calls and messages on my old phone and not on my new one.i will not deal with them again

I love it!

Very fast and efficient

Great location and staff but had some problems with transferring data and took a very long time until I got my new phone.

You cant buy a phone unles you get service

Great store personnel.

Was having trouble with my new S9 and guy in the store mustache and spike hair told me to call Google 🤬

Super ridiculous that they close at 7pm. Leaves no time for working people to come in.

Nice and polite people

Staff is pretty decent.

Operating hours are wrong. They open at 10. Apparently AT&T thinks its okay to open a business on a weekday at 10 AM. Get your crap together AT&T.

Good service but network is hit and miss

Extremely helpful

Good customer service

New phone lines

Quick service

Tim is the guy to talk to

Best place to be

A store serving the public finds cells and they are very friendly in their services

Excellent service.

They serve very well and at the moment