Very dissapointed they advertise vehicles that arent on the lot yet.I rode an hour to view a specific color🤬

I had the quickest and best experiences buying a truck from Firmin. They did not hike the price up due to the chip shortage like many other dealerships have been doing. Dustin was extremely knowledgeable about the truck and helped me to get the best price possible. Highly recommend not only Firmin Ford but also Dustin if you are looking for a new vehicle.

Sally is the best! Had a great shopping experience and the staff was more than helpful. Found a great deal and you will too!

We had such a great experience at Firmin Ford yesterday! Dustin and Matthew made it such an easy process and the best experience we’ve ever had at a dealership. We’re so thankful we shopped local. I know they will definitely take care of us with any services and maintenance in the future.

Pros:Fantastic place to do business. We worked with William Hill. I was not sure how to fill our need during these trying times so I called and flatly asked. William was the embodiment of professionalism. As a former automotive retailer myself, I wasnt entirely charming about it. Still, William and his entire team went beyond the call and delivered on service, professionalism, and general decency.We did good, yall.William did good.Firmin did good.Thank you William Hill for being who you are and treating my family so wonderfully.Cons:we still had to pay for itthey are 100% OUT of free vehicles

Such an easy and nice experience! Would definitely recommend!

William & Bob were great,My daughter bought her first car and they made it a good experience for her.

Best costumer service Ive ever experienced from a service department! Driving on our family vacation from Florida I had a major issue with my truck. Limped into the dealer ship and every person that worked there helped solve my problem. We were back on the road in a couple hours! We cant thank you enough!🥰

Sales Consultant Dustin Hatfield is genuinely a “customer first” professional. Matthew Firmin and Dustin provided outstanding service. My purchase was negotiated in a clear and binary manner as well as very timely and respectful of my time.

I worked with Dustin Hatfield remotely on my truck. I had been calling dealers for months and was probably not being as nice as I should due to all the sales people I had been dealing with. Dustin went above and beyond to answer my questions, take photos, etc. He even pointed out some things and took photos of which I may or may not have noticed when picking up the truck. When I arrived he had it ready for me to test drive and made the purchase very easy. Sally also made things easy on the paperwork side of things. If this is conducive of standard practice at this dealership I would not hesitate to buy from them. Pricing was also very fair, its been over a week and I couldnt be happier with my purchase.

William Hill is an amazing sales consultant! He helped me through the process of buying my first car and has been amazing through the entire process!! I would 100% recommend him and this dealership! If you’re looking for someone to help you as much as they can, I would recommend asking for William!

I bought my 2020 Ford Escape from Brian Wyatt at Firmin Ford earlier this year and it is a fantastic vehicle! I love it! The staff works super hard to make the process smooth, quick, and pleasant. They work extremely hard to make sure you’re getting a fair price and the best deal possible. Wonderful dealership with wonderful people. Thanks Firmin!

Just purchased a 2020 F-250 powerstroke.Dealing with Dustin Hatfield was very pleasant he went out of his way to find me the truck I was looking for had it shipped in from another dealer and even delivered it to me over an hour away. You can’t ask for better service that that.Oh and did I mention he got it to me for a good price also 👍🏻

Everyone is just awesome!!

Great experience. We are from out of state and found and unbelievable deal. My wife wanted a Ford Flex. William is a great sales representative and is a wonderful example for this company. The sale manger is a wonderful person also. Sorry cannot remember his name. The purchase came with two keyless entries and a few days after we got home, we tried the other key. Well it did not work. Short version of the story, they paid for another Ford dealership on our area, 1 and 1/2 hours away, to make another key. Very impressed! William you did a great job. Also, suggested a great Mexican restaurant after we asked about a good place to eat in the area. It was awesome also. 😊

I would give 10 stars if I could. My family broke down on their way to Pigeon Forge. They do not speak perfect English. Tammy and everyone in the service department did everything to help get a rental car while the vehicle was being repaired. There were no rentals available for 100 miles. They helped me locate a hotel and took them to the hotel for me until I can go pick them up. They went above and beyond any service I have ever experienced with a dealership. Forever thankful.

Went there on Christmas eve due to truck throwing us an error when on vacation (code reader at home 600 miles away). Could not have been nicer -explained everything. We were very impressed with them

Very nice people. We havent bought the car yet, but they are clear and concise when it comes to explaining what will be included in the final price.

I recently bought a Ford Ranger here and it was one of the best car buying experiences that I could have asked for. Brian and Sally were both super helpful and they made the entire process very smooth. I cannot recommend Firmin Ford enough.

Had a great experience purchasing my vehicle yesterday. Had William as my salesman and would definitely recommend him. He was very informative and made me a great deal.

I took my car here a couple weeks ago for overheating but when i cut the heat on it went back to regular and i had been driving like this for weeks and they told me there was a hole in the coolant reservoir. I paid over 300 dollars to get this fixed and 109 for diagnosing it. Also overcharged me for oil change 80 dollars worth which we showed them and they told me they did on accident. I drove it back home the same day and it was still doing the same thing. I called them and they said that I could come back and they would look at it. They tried charging me a diagnostic fee again but i did not end up paying it.Before leaving they told my boyfriend that i can not get the 30 dollars from over charging me on my oil change. and tried charging me another 300 to fix my car for something else which the problem with my car is a thermostat and they still did not diagnose my car right.

Dealing and purchasing at Firmin Ford was too easy. Met an exceptional salesman who just so happens to be a veteran of the United States Marine Corp By the name of Dustin Hatfield. Knew his business well and easily answered all questions I had to ask. Was an altogether pleasant experience with Ford highly recommend. Go by and see for yourself.

Wonderful placeNice employees

Great experience my service guy Matthew Ashmore is at top of his game High Praise he took the time to listen to the problem I was having and had them fix the issue for me. Not like Fairway Ford who just blew me off. I live 30 minutes from Firmin Ford and 10 minutes from Fairway Ford but will NEVER Visit Fairway Ford Again. WILL ALWAYS DO BUSINESS WITH FIRMIN.THANKS AGAIN MATTHEW Sign Sam Belcher

Firmin Ford is one of a kind! I have experienced nothing but excellent service here. William helped me find the exact car I wanted. Since my sister has been here and bought a new car. William always has the customers needs in mind and is sincere. If you are looking for a dealership with the small town customer service experience feel, Firmin Ford is the place to go. My family and many coworkers drive from Greenville to Firmin Ford because of their excellent customer service, quality of service and honesty.

My experience here was awesome! The staff are exceptional and William helped me get into my new ride with no hiccups whatsoever. He made sure I had everything I needed and got me on the road in no time at all and was willing to work with me along the way! If youre in need of a great vehicle, be sure to stop by and check Firmin Ford first.

I drove two hours to test drive a Jeep they had in stock. I made them a fair offer on the Jeep and was told that the managet was not taking any money off of the Jeep. Fours hours wasted. A week later I was emailed, just a way of staying in contact. I replied that if the price dropped, please let me know. She agreed. I emailed today about the Jeep and was told that they would accept my deal. Then they sold it out from under me. Very disappointed in this whole experience. Wouldnt recommend them.

Thank you, Brian Wyatt at Firmin Ford, for all your help in picking out my new ride! This was my first time buying a new car, but Brian and the rest of the team at Firmin Ford were extremely helpful. If youre in the market for a new car, Id highly recommend doing business with Firmin Ford.

My husband and I recently purchased a truck from Firmin Ford. Our salesman, William, was extremely helpful. With a simple phone inquiry he brought the vehicle to our place of work so we could test drive it. William made the process so easy and well definitely be doing business with him in the future. Thank you for our beautiful truck and a wonderful experience!

I’ve bought two vehicles from William Hill at Firmin Ford over the last 10 years and I’ve been very very pleased with both vehicles. William Hill knows his vehicles from top to bottom and is very helpful in choosing the right vehicle for your needs. So, if you are looking for your next car or truck go to Firmin Ford and get William Hill to help you find the perfect vehicle. Friendly service makes car buying easy.

Firmin Ford is the absolute best dealer I have ever had the pleasure of dealing with. I live about 30 mins away but I will definitely take the drive to have all my service done there. I called looking for a GT350 as 2020 will be the last year. They had one on order and where most dealers wanted over sticker we worked out the best deal out of anywhere and I got the car BELOW MSRP. Dustin Hatfeild is my salesman and kept me up to date on the cars entire process. He texted me every other day letting me know where it was and when it would arrive. I received my GT350 yesterday and ABSOLUTELY love it. There where some dealer items that had to be put on like the front splitter and the extra part on the rear wing. Dustin ask if I wanted them on so Dustin, Mr. Firmin (owner) and the service manager put those on personally. When my wife or son need a car this is definitely the place we will go. I will recommend anyone to go there. Every one there is very friendly and it has a great home town feel.

Friendly and very helpful

Bryan and the entire team are great... they really strive to please the customers.Mr. Firmin has a great dealership and I highly recommend them. They always have a nice selection of new and used vehicles to choose from as well.

Firmin Ford is an outstanding dealership as well as salesman William Hill. You feel as though you’re family not just a customer. Would recommend Firmin Ford to anyone interested in a good vehicle.

Stop in for the eclipse; buy a car! Both Susan and I thank the team for putting it all together. We leased a 2017 Edge Titanium from a great sales guy, William Hill. We spent time with the very personable owner Jim Firmin, and this might not be our only puchase! Live in NC like we do, it is worth the easy peazie drive to Laurens SC! Special thanks to Matthew and to our new BFF Sally! #FirminFordRocks! We literally went to the sun and moon for this deal!

We were looking for my daughters first car and William took care of us. This was absolutely the best experience buying a car I have ever had. He brought Mr Firmin out we had finished. I have always been a Chevolet person but will definitely go back to Firmin again due to the excellent service.

Brian Wyatt is the man to see about a new or used car! Normally buying a car is a stressful and tedious process; that is not the case with Brian at Firmin Ford! He goes above and beyond to ensure your experience is successful and enjoyable. Car salesmen are a dime a dozen these days but Brian truly does stand above the rest! In him you will find a honest, down to earth guy who will pull out all the stops to meet your needs! If you are in the market for a new or used car, look no farther than Brian Wyatt at Firmin Ford!

This place has amazing customer service! My salesman, William Hill, went out of his way to show me how every gadget worked on my car. I could not quite comprehend how the “Sync” system worked, and I ended up at the dealer two additional times with questions. Each time I pulled into the lot, he was at my car before I could even get out to help me! Now I am a “Sync” pro, lol. Well job sir, you will definitely have my repeat business.

Was very helpful and answer all the questions we had.. very nice and friendly. Thank you.

Mr Firmin and Mrs.Sally were super amazing in assisting me with getting a car! I wasn’t having the best of luck finding one, but they worked diligently for me and made sure they communicated with me everyday! Once the deal was sealed they personally drove my car down to me all washed and full with gas! I have never had this type of service in purchasing a car! BUY YOUR CARS HERE! YOU WONT REGRET IT! Thanks again!

Went to Firmin Ford to find a good deal on a used Ford Escape. Mr. Firmin was great, answered all of my questions, and helped me find the car within my price range! Mr. Firmin and his team made my first car buying experience super easy and fast! The car was so clean and exactly as described. My first car buying experience was awesome and I am so glad I went to Firmin Ford!

William Hill just helped us purchase our brand new 2020 F-150 from Firmin Ford. Here is my absolute challenge to ANYONE looking to buy a new or used Ford...go ahead and look in the Atlanta market, look in the Charlotte market, check Columbia, Greenville, and Spartanburg...THEN come to Laurens, SC and PURCHASE your vehicle from Firmin Ford! You will NOT find a better deal, and you should HOPE to deal with Will for your purchase. Hes exceptionally knowledgeable and well versed about their products and processes. We made a verbal commitment about the truck over a month ago when it was still in transit, and William kept his word in EVERY SINGLE ASPECT of that commitment. It means something, to me, in 2020 that when you shake a persons hand and they keep their word. Thats how it should be. There was NO pressure from him, or anyone for that matter to purchase a vehicle. Sometimes it may seem too good to be true, and you may be waiting for the gotcha in the finance office, but not at Firmin Ford. Those advertised prices you see on the internet in other markets are gimmicks and games to get you in the door, but NOT at Firmin Ford. They are real people making real deals that work for YOU. Its your time, effort, choice, and money, and you can do with them as you see fit, but IF you go to Firmin Ford and find something different than what I described, I would be stunned! Enough reading...get up...go see William and the folks at Firmin Ford for yourself, you wont be disappointed!

William was great to work with . He was persistent in finding exactly what we were looking for. We tried other dealerships but nobody was interested in locating exactly what we wanted.I would buy fro him again

I took my 16 ford explorer in due to a harsh shift. I have a warranty on the vehicle, so the work is being done under warranty.They were quick to diagnose the problem to be a bad valve body. But after several days I called back to get an update and was told that the part that came in was not correct(missing codes to program and missing a solenoid?). After a few more days I called back and was told after installing the correct part that the problem was not fixed in fact it had gotten worse( reverse and drive were now backwards?). After a few more days I contacted them again and they said that they had to get confirmation from the warranty company to go ahead and just replace the transmission. After the go ahead was given they went ahead and replaced the transmission and after a complete month I was able to pick my vehicle back up. All was good for a couple weeks until this past Friday I drove the vehicle and noticed that it shifted very hard into drive and reverse from park or neutral but shifted smoothly while driving. This is my wifes car and I hadnt drove it since picking it up a few weeks earlier so it probably had been doing it since pickup. The next day I got under the vehicle to see if I could see possible what was going on and found two separate transmission mounts loose one of which the bolts were completely out of. After seeing this I looked over the entire car checking to see what else was left loose and not but back properly. I found the support bearing on the passage side CV axle was missing the bolt that held it in place and the flange nuts on the exhaust were stripped out and barely connected. I fixed the issues myself. Didnt even waste my time taking it back in because it probably would have taken another month to correct these problems and I wouldnt trust them to touch it again anyways. I would think that a dealership mechanic that specializes is ford products would do a much better job, and actually completing jobs checking to make sure everything was tightened back up correctly. Very disappointed in the quality of work from firmin ford and would not recommend them to anyone.

Firmin Ford is exceptional, not once, not twice, but even after 3 purchases, exceptional. I drive about an hour to go to Firmin Ford but the level of service and the genuine care from the people across the entire dealership is worth every mile. I highly recommend the product (Ive had an Escape, C-Max, and Fusion) but you can find Fords anywhere; what you cant find everywhere is the very special people that work there, they truly care about getting me the best deal, the best service, and they really want to help me get the car I want. Outstanding dealership! Dont miss out on this great car buying experience!Now just bought my 4th car from Firmin Ford and each experience is spot on, top notch!! Love my new Edge and so appreciate the tremendous care and support for me at each purchase let alone each oil change. OUTSTANDING dealership - stands heads above anything in Columbia and well worth the trip to Lauren! Thanks all!!Worked with Firmin Ford again last week to service my new Fusion, nothing but exceptional. What seems like a huge challenge to me they simplify and solve. Firmin Ford is ALWAYS known for doing the right thing and their customer service is extraordinary. Thanks Jim and William!

We took our focus in to have it serviced for throwing a code. We provided as much information about what happened when the issue happened. My wife was driving and the the engine went into limp mode and the car would not go over 30mph. She found a safe place to pull in and called me to come assist. When I got there the car had been off for some time and I started to see what it was doing and if we trusted driving or if we needed to schedule a tow. The car started and ran as if there was nothing wrong but the check engine light was on.We took our focus to Firmim and the headache began. It was Saturday and no one there that could assist which we were good with leaving the car. We called Monday morning to see when they would be able to run diagnostic to see what the issue was and a estimate... we was told they would give us a call on Tuesday which came and went. I called on Thursday and they had still not looked at the car and the service person Ap&@# was not pleasant and proceeded to tell me she was very busy and did not have enough help that she was behind. I told her we would come get the car and she then said she would get someone to look at it and call me back.We received call back to say it would be 1800 if the did all the work that the transmission needed shift forks and the clutch and seals would have to be replaced. I had previously told them the transmission was not slipping but she told me it had to be and that was an issue with Ford it was a bad product and I would have to address that with Ford. WOW, slam the company you work for... the transmission had given little issue and warranty work was completed at firman less than 30k miles prior to this issue. She got very defensive when I asked if it could have been a issue from the work they performed since the first clutches lasted nearly 100k miles and were barely within limits for the recall/ford extended warranty. She argued that they did not perform the warranty work but I had my paperwork and she finally dug far enough and said well that was three years ago. She would not listen to any questions just that she gave me the quote and I could let them know what I wanted to do.After getting no where we picked up (service was rude and she wanted to make her point. I had just came to get the car and was going to say nothing but she wanted to say that she was right) our car and took it to Ballantine Ford. Ballantine service was top notch. They listened to us and said they would have to run their own diagnostic because they have received bad diagnostic from other dealers which we had no issue with. Turned out to be a bad TCM valve under recall which throws a code to the 2nd shift fork. Since we have taken our ARI fleet vehicles to Ballantine and out tundra to their sister service center. Great service to be had just not at firman and ask questions if you decide to go to firman you may not get the correct diagnostic and don’t question Ap&@# she can be extremely nasty.

I was working with Brian Wyatt and even though I was unable to purchase a vehicle from them the costumers service was excellent. He was not over bearing or pushy and truly seemed to understand my situation and want to help. Their lady they had over financing the day I went in was also extremely kind and did the best she could to help me. I also had all me kids with me at the time I was there. They interacted with my kids which are all young and can be wild, set up cartoons for them and made sure they were happy. Brain even checked on me after to see if I was able to find a vehicle. I thankful was and even though it wasn’t from them he seemed genuinely happy that we found what we needed for our family. I would HIGHLY recommend them if your are needing a vehicle.

We just purchased our second vehicle from Firmin Ford. Ive never met anyone as genuine and down to earth as Sally Byers. We dont feel like customers, we feel like family. She has gone above and beyond with both of our buying experiences and we are so pleased. Everyone is so easy to work with and they work hard to make sure they get you exactly what you want. Not once have we ever felt pressured in any way with either of our purchases. The folks in the service department are just as awesome. We feel fortunate to have found Firmin and would recommend them to anyone.

If you need a car in a jiffy, with quality service, and no hassles, this is the place to go. I have never purchased a car from any other dealership, and will continue to do business with Firmin Ford. There is no hidden agenda or fees, they get you in a car you deserve, and can afford. William, my dealer, even took the time to show me how my FordPass app works and made sure everything was working properly. Give them a call today!

I recently purchased a new Ford Fusion from Firmin Ford. It was the best purchase experience I have ever had and I have been buying cars for more than 30 years. the people were very friendly and went out of their way to help me find the vehicle that I wanted. They gave me a very fair price and treated me with respect. I will definitely be back and will refer all my family and friends to Firmin Ford. Thanks for the terrific car-buying experience.

Broke down in sc on my way to mayo clinic in Jacksonville fl. And firmin ford was the nearest dealer. I have never been treated better. I live in johnson city tn. Was going to trade for a new ranger before I got sick I believe I will drive to firmin ford to trade when the time comes

I had to buy a few parts for my Ford Focus and the parts department was amazing!

These guys are super professional. Matt Firmin personally listened to the issues I had and was very responsive. Highly recommend their service department!

I had a wonderful experience with Brian Wyatt he is very kind and understanding and will go through every step with you to help you get that dream car

Firmin Fords success can be greatly attributed to its owner, Jim Firmin. I have been buying cars from Jim Firmin since 1991. Jim exhibits character and integrity at every point of the process. If you are looking for a new or used car, you can find one anywhere. However, if you are looking for a new car or used car from a dealer who has integrity and character balanced with a great price and sustained by exceptional service, congratulations on finding Jim Firmin and Firmin Ford. You will never be disappointed.

I have purchased 3 vehicles from Firmin Ford in the past 11 years, and have had nothing but good experiences with each transaction.I worked with Matt on my most recent purchase of a 2016 GT Mustang 5.0, and I had some specifications that I was looking for in the car. Matt actually placed an order with Ford to have the car built for me to my liking, and I absolutely love it.Highly recommend working with them!

William did a great job and the service department is very friendly.

We have had a great experience with Firmin Ford over the past year. We bought a 2016 Explorer from them this April and they couldnt have been easier to work with. We got a great deal and had great service every step of the way! Cant recommend this company enough!

I am owner of Premier Driving School. I have purchased a number of vehicles for driver training from Firmin Ford over the 15 years of being in business. Mr. Firmin and Sales Rep. William Hill have always created a stress free environment when buying a new or used car. I tell them my needs and they work diligently to find a fit that works for me and my business.Thanks for being so easy to work with over the years!!

I drive all the way from Savannah to buy a truck from Firmin ford. Wow, was I impressed by the quality people at Firmin ford. Ask for bob pace in sales. Ask for sally to be your finance manager. It was worth my drive. Thank you Firmin ford

Let me tell you my Firmin Ford story. My old truck left me stranded one night, fuel pump. I knew it was the fuel pump, had truck forever and know symptoms of failures. Have had prob several years back. Had truck towed to Firmin. Told them I needed fuel pump. Two weeks go by with diagnostics they said. Most likely truth was they had not touched. They finally said not fuel pump but a switch. They replaced. I picked it up and barely made it out of parking lot. Apparently concept of test drive was lost on them. Two more weeks passed. Girls in front started to get rude with ME when I called about my truck. Kept receiving excuse they were trying to diagnose problem. Finally got a call, turned out it needed fuel pump. Imagine that. A month to have a fuel pump replaced on a 1995 F 150.

Awesome sales and service experience! We shopped several dealerships and this was by far the best! We recommend all our friends to this place. The staff is very friendly and do not pressure you into a purchase.

Quick and easy to get car fixed or serviced. Nice n polite salesmen. Overall good experience. They r quick n very personal with you n your vehicle. Thanks

Awesome sales & service department. Sally Byers is phenomenal! You wont be disappointed with the friendly service you receive when you purchase a vehicle from Firmin Ford. They all go above & beyond what you get at a normal dealership. Love Firmin Ford.

Great experience! This is the 9th vehicle that my family has purchased from Firmin Ford. They have a great sales team and financial staff. They give excellent customer service and always have the customers best interest in mind. I would recommend Firmin Ford to anyone that is looking to buy a vehicle. A+ business.

We recently purchased two new company vehicles from Firmin Ford. I cant say enough wonderful things about the service we received. They gave us great, fair prices and treated us like family through the whole experience. We highly recommend Firmin Ford for all of your automotive needs. Ask for Zeke!!

This was my first time buying a car and Matt Firmin made it a great experience. I know he is just a phone call away if I ever have any questions. Excellent customer service!

I am impressed with the friendly, professional and honesty of the Firman Ford staff. Thank you William Hill & Brandon Page for your assistance without pressure. We love the selection & prices available and will enjoy our Ford F-150 truck for a long time.

These folks couldnt be nicer. Their entire staff was helpful to us when we broke down and did everything they could from finding a taxi service to a tow truck service to repair service. Outstanding customer service. Especially April.

They work very fast and good on fixing cars

Truck still not working. Got to bring back.

Great people. Helped put me into a vehicle that best suited my growing family needs then worked with me on payments, service and even things that wasnt their responsibility. Faithful customer !!!

I called about a car. They sold it to me for my down pmtBlessed be

I was in desperate need of a car ! Only 19 with no credit. I met a man named STEVE LYNCH! BEST GUY EVER! Great customer service at Firmin ford! He felt more like a friend trying to help me than a car salesman he promised he would find me something and within a small amount of time he got me what i needed. The car I purchased only had one owner and it was in excellent condition! As long as STEVE LYNCH is at Firmin ford I will always get my cars from there and request him.

We have been customers at Firmin Ford for about 20 years. They are very friendly and knowledgable, and the service department takes excellent care of our vehicles. They treat us like part of the family. Very trustworthy and easy to work with.

Very very bad owner. . He is a crook wearing a suit smilling at you while he is robbing you for all the money he can get . He stole a $10,000.00 mustang from me after I got out the hospital from having a heart attack and could not communicate with them about storage bill and diagnosis of my car . Which started out as $328.00 and ended up when he was selling it at Laurens to take possession of my great used car which had only 38,000. Miles on it . And they wanted it cause I was not able to get out of hospital . I was in iccu for over 3 months . So Mr. Jim Firman the owner now took it over for telling me after I had all ready told them what was wrong with my car . Called and told them not to fix it for a $1000.00 for a fuel pump and a gas gauge . Which cost $138.00 at parts house .. its a shame this man is still allowed to sell new cars must less used cars . Just watch out for all of them up there . Cause most all was working there was going to see that Jim Firman got my car for nothing ..

Firmin Ford is ABSOLUTELY AWESOME !!! Jim Firmin is so AWESOME, he is PERSONABLE and very ENGAGED . My mother in law purchased an Escape, the deal went as smooth as butter - they even delivered the car 🤗 He made both her and I feel like we were his ONLY CUSTOMERS -he treated us queens . Im will be purchasing a Lincoln MKX very soon and wouldnt dare think of going anywhere else ! Jim Firmin is the best there is - 10 STARS IN MY BOOK !

A very good place to to get a car from and to get service very family-friendly and they treated my sister with such well manners

Dont pass up the chance of checking this dealer out - They will work hard to do you right!Id like to explain each rated section in detail in order to help you better understand what a top notch business FIRMIN FORD is!Customer service: I was able to speak directly to Mr. Firmin himself throughout the purchasing process. There was no pressure for me to buy at all. The Internet sales representative, Zeke, was very thorough and ran me several numbers on all of my trade and purchase scenarios - very helpful! Mr. Firmin also personally helped me work through some different financing possibilities. I unfortunately had some minor problems with my used car purchase about a month or so after my family bought the vehicle. I was out of state when this occurred, but check this out --- I called Mr. Firmin and personally discussed my predicament with him and worked towards a fair solution with him. Not only was he encouraging through the process, but he also helped out financially with the repairs even though I was out of state! I dont think you can get better customer service than that!Buying Process: Smooth. It was honestly the easiest and most efficient car deal Ive made. Ive worked with some other local dealers recently, and Firmin Ford is head and shoulders above their competition. No annoying waiting games or tricks. Ever spent an hour signing annoying paperwork for a large purchase at the end of the deal where the finance guy tries to up sell you at every twist and turn - NOT HERE. I was done in 10-15 minutes and shocked at how smooth the process was for me and my family.Quality of Repairs: I didnt have repairs done at Firmin Ford, but like I mentioned before, Mr. Firmin personally assisted me in getting the repair I needed out of state! Also, I would not hesitate to take my car to Firmin Ford for repairs or general maintenance for any of my vehicles.Facilities: Wow, remodeled building inside and out! The building looks sleek, sharp, and classy. The lot is small enough to walk, yet roomy enough that you can enjoy walking around cars without feeling cramped.Buying a car is such a big decision and emotions can play such a large part. The facts are these, if youre looking for a solid trade value on your current vehicle and want to purchase a car that is priced right, then Firmin Ford should be at the very top of your list. Not only will their buying process be efficient and enjoyable, but you can trust that Mr. Firmin himself will see to it personally that you will be dealt with professionally and courteously throughout the entire process and beyond. If you purchase a vehicle from Firmin Ford, you can trust you made the right decision, and my guess is that youll be a customer for life.

Thank you we r very grateful for the help n friendly service

Great service Ill be back when its time

The service department has no idea what they are doing

Good service and a great sales Department

Great jagras and I would highly recommend going to them before you go anywhere else

Worst experience ever. Bought a used truck from them and didnt even have it for 2 weeks before I had major fuel problems. Dropped one injector after another. Found out the previous owner had similar issues and got rid of it. What makes it worse is the parts are covered by a 2 year parts warranty from ford. Firmin is not willing to do the work in fear of ford not paying them for the work because the parts havent completely failed yet. The truck barely made it to them under its own power. Steer clear of this place. They only care about themselves, not the customer. Plenty of better options as far as dealerships are concerned. Dont waist your time.

Firmin Ford is the most pleasant dealership I have ever been to, the customer service is outstanding, the owner and staff bend over backwards to make sure your experience meets all your needs. I will never use another dealership again. Thank you Firmin Ford.

Will Sharpton was my salesman and he was wonderful! He got me the car and the payment I wanted!! Very happy with my 2015 Ford Fusion😊 Ill be sure to contact Will in the future.

I have bought several cars from them over the years.. Great service and very friendly.. General manager Bob is very helpful..

Friendly staff and so far seem to be honest. Very happy with their level of quality and service.

Not to sure about this one. The guy I chatted with seem to feel like he was doing me a favor by doing his job.

Thank you William for the excellent customer service. I LOVE my new Ford Fusion.

We bought new explorer great deal great car we have bought here before don’t go anywhere else

They offered good fast service, but is kinda pricey. Nothing much unusual for a dealership. Thanks fo

I LOVE FIRMIN FORD!! Everyone here is respectful & attentive. Their customer service is exceptional. Im on my 2nd Mustang with them & I dont have any complaints. From sales to service & even car wash detail. I HIGHLY recommend Firmin Ford!! Lex Allen

Great people n service

Oil change performed well in punctual manner and at an excellent value. Wiper blade that contacted the front pillar was corrected under warranty.

Friendly staff thats willing to go the extra mile

My 2014 focus broke down in the middle of nowhere and I had to be towed to the dealer. they were absolutely wonderful! they treated me, my elderly mom who was with me and our dog like family. they fixed the problem within a few hours and got us back on the road. I cant thank them enough.

This is the easiest place to buy a car and get a great deal. Tell them what you are looking for and what you want to pay and let them find your perfect match

Truck service on time and good price