Daniel was very professional and knowledgeable with the service I needed and it was completed very quickly! All old parts were given to me if I wanted them! I have use them in the pass and will continue to do in the future.
I received the best service! Hugo was thorough, professional and patient with me. I assumed that I needed all new tires and was stressed because I didnt want to spend the money. Hugo looked in their system and found that I had a warranty on my tires with them and needed to replace the one that was damaged. They were extremely busy but I was completely serviced in less than an hour.
Chris Teng, the Manager, is a great guy. He is knowledgeable, friendly and is great with communication. He runs a good business at the Sugarloaf Mills location. I had new wheels put on my truck and my wife had new tires put on her SUV. We had an appointment and we’re in and out in less than an hour!
The folks here are extremely fast, professional, and honest. I have only had stellar experiences here, and am happy to give my business to a hard working team of people who do great work. I highly recommend them!
Went in to balance my tires. Took 20 minutes with an appointment and my steering wheel doesnt shake anymore.
I have been coming to this Discount Tire location for a decade. The staff are super helpful and have worked with me and family to insure our safety on the road ever since we walked in the door that first time. Great prices on tires and sometimes have very high-quality used tires for those who are price-conscious. Highly recommend!
Best experience I have ever had at an auto repair location. I came in for a flat tire, but it could not be repaired. The warranty exchange was painless.Now to my bad luck. My car would not start when I tried to leave. It had nothing to do with discount tires work, but they bent over backwards trying to help me.-They jumped my car which did not resolve the problem.-Offered to help find a tow-Pushed the car into a space-Offered to wait for my tow truck for me-Then offered to wait with me for my tow truck
Have to say these people are really awesome. Made an appointment online for the next day. I come in for what I thought I needed was a wheel balance on my older vehicle, and after describing my vehicles symptoms the manager who happened to be the one helping people at the register seems concerned, walks with me to my vehicle and does a visual inspection. Notices almost immediately that my tire is actually bubbling on the tread area and not only tells me but also shows me what he sees and how to spot it in the future. If it hadnt been for his keen eye and knowledge of his trade I could have very easily gotten an incorrect diagnosis, gone back on the road and had an accident or at the very least a blown tire on the side of the road somewhere. He recommends I replace the tire which i did request, and then in just a hair over an hour I get my vehicle back with everything ready to go. The staff was polite and friendly the entire time. Cant say enough about the great service. If I ever happen to be in the neighborhood and need something this location can help me with, I most definitely would return in a heartbeat. I wish them all the best, and am very thankful to have been fortunate enough to have stopped there rather than anywhere else.
This place has always been quick and professional. Nice employees as well.
Was in a rush and the delivery truck came late but the guys here were awesome and had my car up on the lift waiting for the truck and did a speedy job to make sure I didn’t miss my appointment! Awesome job will definitely be coming back
What?!? Patch your tire for FREE!They have a great team here. Everyone works together so well. Hats off to their leader. Will definitely come back.
Discount Tire never disappoints. I have been to a number of locations over the years, and customer service has been great at all of them.
These guys really helped us out when we were driving through. Made sure to get us back on the road as soon as possible! Great work!
Helped my son fix his first flat tire.. free. Unbelievable. While waiting got to see business culture. Sales team friendly & professional, tire technicians very fast, but safety first. Kudos to Gabriel and management team. Extremely well run operation.
Tim and his team helped me out and were extremely professional. I know this is just a tire shop but... when your have vehicles that are pricey, professional is key. The techs were meticulous and experts. Thank you Tim!Best prices. Best service. Rapid service here.Discount tire has a world class team here.Highly recommend!!!
Quick courteous service! They met me at my car when I pulled in, and repaired the tire in less than 20 minutes. It was even free!
I had a great experience here I was only there for an hour and they came right out to my car to assist me when I pulled up. They did such a good job and also taking your wishes into consideration and finding what best fits you and your tire needs. Great experience here!
Great price and fast service.
They are always awesome! I had a screw in my tire, very quick repair! Thank you!
Fantastic experience the whole way through, everyone was super nice and made the whole process very easy.
Awesome staff. Great and friendly. Good prices on tires and services. Ive been going to them for many years, for 3 of my cars Ive owned.
Best Customer Service you will ever experience!!!
Great experience. Gabrielle, Chris, and the rest of the team came through. Thanks for taking care of me and my family guys. Definitely the reason I drive 45 miles out of the way for the great services you all continue to provide.
They were very quick and polite. I made an appointment online to have 4 new tires installed. I got there and someone met me at my car, checked a few things then walked me in and had me sign. They changed all four tires within 15-20mins after me handing over the keys. The process was all so easy and quick. I will definitely visit this location again.
This places is amazing. They took great care of me and had me in and out in no time.
I went here and was first greeted by Gabriel Ortega. He was able to get me scheduled, and my tire patched seamlessly. The place was clean, and even the techs are respectful. Honestly, I was highly impressed with the service here. Will be back %100 if needed
Hand down the best place to buy tires. I’ve been buying tires from them for over 15 years and this branch is as good as any. I worked with Gabriel and Tim this time and they were great. No place can beat their prices but the value and service is tops too.
You probably wouldnt expect it but I have a F150 2018 and I went over my rims and tires and I got a great price especially if youre military they give great discounts
Kenneth was great great price got it done quick
Good prices and great service. They always have my car finished in under an hour from my appointment time. Usually closer to 30 minutes.
They say If something is free you are the product, that certainly does not stand true for Discount tire. I have been here twice, once for a flat tire due to a puncture and the next time coz my tire valve was faulty. First time was a walkin. I was soon attented to by a representative and was given the next available appointment. 2nd time it was a scheduled apointment. Both the times the service was quick and top notch and to my surprise .... FREE. The representative gave me options for new tires before hand if in case my tires were beyond repair and the price estimates were much better than what i have been paying at firestone until now.Everyone atleast at this location is friendly and helpful. I feel like i am in debt to them 😀.This is my goto location for all my tire needs.
I have been coming to this location for at least ten years to buy new tires or have flat tires fixed for all the family cars. Usually I make an appointment. What I really like about them is the fact that they only do tires, they dont do brakes, they dont do transmissions !!! They dont have the motive to sell you some other service that you may or may not need because simply put they dont do anything except tires......and thats exactly what I like about them.
I’ve been to DT twice. Once a year ago to buy four new tires, and once a couple of days ago to have one of those said tires patched after I ran over a large screw. Each time they were fast and efficient. Didn’t have an appointment for the tire patch, and I was in and out in 45 mins. Thank you to the staff here! Duluth Highway #120 in Lawrenceville.
Had a very great experience here my husband and i will continue service with discount tires because the professional staff. Went to get tires mounted and Victor P was amazing helped us from start to finish he explained everything so well.
Left another tire dealer after being ignored by the staff for 10 minutes after walking in and thought I would try Discount Tire.I looked online and saw they showed the tire I wanted in stock, so I drove over to talk with them. I was greeted within moments of walking in and when it was seen that the one person was still with the previous client, someone else came in to ask what I was needing!He looked up the tire I had seen on their site, confirmed it was there, asked how many I wanted, asked if I wanted their road hazard warranty, quoted me a price and I paid.Less than five minutes later I was asked to pull my vehicle into the bay for them! The tires had already been pulled from stock and were waiting at the front of the space.Maybe 25 minutes later I was taken back in with receipt in hand to pull out and leave!Maybe 45 minutes total? Maybe?I dont know if that was just a one off, but I certainly hope not! I was definitely impressed and am thinking I may have found a new place for tires!
This was the 3rd time Discount Tire has patched a tire for us at no charge even though the tire wasnt purchased from DT (they were the tires that came on a new car). The service techs are always so polite and helpful. Everyone had on masks. Lots of seating inside and outside so easy to social distance, and the facilities were very clean. We will be definitely be purchasing our tires from Discount Tire in the future! Thank you, Discount Tire!
This location is TERRIBLE -Showed up for my appointment and was told they’d get me in in about an hour. I explained That I had an appointment- and the associate said “right you have an appointment so you won’t have to wait more than an hour “ WHAT?! I won’t come back to this location- if all their locations were like this one I wouldn’t buy tires from Discount Tires.
Got off a 13 hour night shift at 9:15 am. I noticed one of my tires had a leak, and was nearly flat. I changed it to the spare, and called this location that was closer to home. They told me if I made it in by 10:15 they would start repairing it by 10:30. It was 10 by that time, and I arrived no later then 10:10. I was out by 10:32. Can’t get any better then that. Professional, fast, and free.
First time customer and will be a lifetime customer!! They had great customer service from the time I walked in to the time I left. I had a nail stuck in my tire, which was repairable. They patched it up and I was done within 45 mins at no cost!! Didnt try to upsell or scam me into buying something new because Im a helpless woman who knows nothing about car parts.Thank you, Ryne!! Will come back when I need work done!
Quick, courteous and professional. Always 5 star service.
Super nice service, awesome people !!!
In and out quickly. Great customer service 👏
Quick service and great warranty on tires.
A little slow, but heard they were impacted by employees out.
Very good costumer service and gread workers, great prices for new tires.
Today my appointment was scheduled at noon, I arrived and was greeted right away, with a very friendly associate. I was in and out for my tire rotation appt. in under 30 mins. Quick and very friendly shop! I will be back! Thank you, Victor Pacheco as well as Kevin and Yael for OUTSTANDING CUSTOMER SERVICE 🤩🥳
I took my vehicle to this location because my rear tire had been leaking air. It was discovered that there was a nail in the tire. Now common sense would say that if a nail has punctured the tire, then air must be seeping from that same hole. I was advised that the tire was fine despite a nail being removed from it. I explained to them that the tire has being going flat and I have to put air in it every other day. They assured me that the tire was okay. Foolish of me to believe, the so called tire experts. This morning on my way to work, the low tire warning light came on. Guess what tire is going flat again... I have a warranty on this fairly new tire, and they didnt want to give me a brand new one. So, instead they lied and said there was nothing wrong with the tire.
I just now went to this location for my 10am appointment to get my tire repaired for a very slow leak. The rep quickly told me that my tires were worn and they were not able to fix them. He then asked me to buy 2 new tires. I said I am prepared to buy two tires. He Immediately recommended that I bought used tires. I was disappointing that he didnt even check the tire or even suggest a tire rotation. I did not feel like they wanted to help me. Just sharing my opinion!
Very disappointed with my experience at this location and with the rep that assisted me. I had a price match guaranteed from Corporate for two Firestone tires, I had called days prior to check if they had the tires and the rep that answered the phone said they had to order them as they werent in stock and that they would honor the price I was given that I only had to drop by and pay for the $25 to get them ordered. Few days later I went to the store to order my tires and an Asian rep (I didnt take his name)checked my information and insisted to see the price I was given (by Corporate) and proceeded to go inside the managers office and came back with a bogus story that they couldnt honor the price I was given because, the tires were discontinued and therefore they couldnt help me. I said, I was told they had to ordered them and that I was there just to pay but he insisted the tires were discontinued and there was nothing they could do. I decided to quit arguing and proceeded to call another location (Lilburn location) and their agent said they werent in stock but they had to get them from another state but they could do it would just take few days, long story short I ended up ordering no 2 but 4 tires from this store and I just had my tires changed and my price honored. I figured by the attitude of the rep from The Duluth location that it wasnt a good deal for them to honor the price I was given by Corporate and decided to make a BS story to prevent me from buying them from them lying to me and I definitely would be weary of a business that uses dishonesty to conduct themselves, if they lied about this what else can they lie about?.
A perfect experience. These guys are on top of it and very professional. I got 4 tires installed in 30 min. flat. The technician pointed out a bent wheel and where the wheel would be re-installed so that I can address it later. Very happy with the service and excellent care of my car that I received at the Duluth location. Couldnt be happier. Also, i found the best tire price for a set of 4 Michelins at Discount Tire.
This place is amazing!!! They take care of their customers. I have been a customer of theirs for a few years now and each place I go to I get consistent excellent service. The manager Tim is a awesome guy!
I always go here knowing the tires I want and what kind of warranty il get. this saves me alot of time n hassle. As a driver,Ive had my work truck, van and family cars tires changed here and Theyve always been fast, polite and proficient every single time. Do your homework before you go in, know the best tires for your car etc, call ahead as theyre always busy and youll be good.
This place is awesome. Went there for 4 tired on my car. Had to order them but they were there next day. Made an appointment online with Chris and was in and out in 30 minutes. Everyone was super friendly and professional. My car rides amazing. Highly recommend them!!!
Did a great job, good service and fast
Ok, straight up, these guys are awesome. Needed a tire rotation quick and they delivered. Didnt even charge me - and thats why I ONLY buy tires/wheels from Discount Tire!
Pretty simple. You need tires, they get it and install it. Awesome crew at this location. Always very fast and respectful. Got over 8 sets of tires from them
The staff was very helpful in a respectful they got my truck in and out.
Always helpful and in a great attitude. Always a pleasure
With appointment tire replacement was fast and convenient. I have been coming to this location for years. Highly recommended.
Great service here
Very quick and professional. Old tires off and new tires on in about 30 minutes. Thanks guys!
Getting ready to go on vacation. Tire pressure light came on. Thought it had to do with the cold but wanted to get all my tires checked. They took me right away with no appointment. Found a screw in my tire. Got me straight in a half an hour!
Staff was friendly and efficient. Helped me to fix my flat.
Great attention and service.Have dealt with many tire stores over the years and this one is definitely the best.
Great prices and great staff
Great Customer Service and the best rates in town! I took my car to get new tires and it was close to closing hours. I walked over to get my nails done and when my car was ready they called me. I was in the middle of getting a pedicure, they actually brought my car to me and walked inside the salon to handed me my keys. This is going above and beyond my expectations, I was so happy and pleased with their service, I would never go anywhere else for tires. Thanks guys! You guys are the best!!!!
Came with an appointment to repair a flat tire. They were friendly and super quick, and did not charge me for the repair. I will definitely be back 🙂
I had a 12:30 appointment yesterday and had to come back due to my tires not being in stock. Customer service from my the very first interaction, simply me walking in and the staff acknowledging me to Mike walking me through the process and even offering to check my spare tire for me as a courtesy, made a great experience. I witnessed his great customer service skills with not only myself but, all that entered. The entire staff was great but Mike was the dude! Keep up the great work DT.
Personnel were professional. My appointment started on time and finished relatively quickly.
Nice,well lighted,well ventilated very clean and organized place for a tire store. Staffs are sincerely respectful,organized and fast acting. Came with a flat tire, they fixed it for free....yes, FREE ! I was out there in a jiffy ....compared to the time I worriedly drove IN there .....then after to ....what a happy feeling to drive OUT your car confidently. I thank God for these kind of people! I highly recommend this place!
Good tire👍🏻
After doing some research and reading very good reviews, I decided to take my car in to get new tires. The reviews dont lie! Excellent service. Quick, efficient and the cost was not too bad. Tim was great! I brought my car in at 8:30 am. I was early for my 9:30am appointment. I told Tim that I came early because I had to take my daughter to gymnastics class at 10am. I was out of here in less than twenty five minutes with more than enough time to get to her class. They have top notch customer service, taking time to check the condition of your tires before you purchase. This my go to tire spot!
Great place to get tires, free air tire checks and tire rotation. And good customer service.
As a company theyre great. But the employees that usually come to you to help get your tires checked. Just looked at me doing nothing, they didnt come near to see if I needed any help. I hope they become as welcoming as I remember they were before.
Ill never go any where else. You want tires, a balance, maybe a rotation? Anything tire related just go here. You will never go wrong at discount tire! Best customer satisfaction I ever have or had with the best prices. I...love...this shop!
Awesome staff. Super friendly. I had an appointment and was in and out in 30 minutes with 4 new tires! Would definitely recommend!!!
Best place to get tires. My 1st time there is a pleasure. I have appointments to install 4 tires on my car. Within 30 minutes it was done. Never been to a place to get tires installed that quick. Highly recommend
Had a flat and brought our vehicle to Discount Tire and had everything fixed under the warranty. The service was quick and thorough.
Awsome place and Good Customer Service
I dont usually leave reviews but Ryne was so friendly and helpful that I had to leave one.Since arrival till pickup, he had an extremely positive attitude and was able to answer all of my questions.The friendly staff is the reason to keep coming back to the Discount Tire in Duluth.
Courteous and professional. They work with speed and precision. Theres a guarantee of an hour wait if you make an appointment. They accept walk-ins. But if you want to save time, make the appointment.
I was very impressed by the technicians. I just came in to get my tires balanced. I noticed how detail oriented the technician was and how much care he took in putting my wheels on the balancer not to scratch the rim. I was also impressed that they torque the wheels correctly. Its not always about the price its about the workmanship.
This place is great. Quick and excellent prices. Keep in mind that all they do is tires, so no alignments/wheels/struts/brakes/etc. I will also add that it says a lot about a company that embraces technology. All their tire prices can be found online. Appointments can be made online. They can even text you automatically when you car is done. I would recommend them.
I want to give a special shoutout to an employee named Daniel, he seriously helped me out when I was desperate with a flat and had to go back to work as a delivery driver. Y’all have some really good people over there.
Attentuve, professional & Friendly!! :)
Great staff and great customer service A++++
Very helpful. One of the guys (unfortunately I dont remember his name edit: I found his card his name was Ryan) even stayed late so that I could come back and get my vehicle the same day. Was fairly confident I was going to have to buy new tires but they were honest and repaired the tire.
Very helpful and friendly staff
Only been here a couple of times and they went as smooth as you could hope for. Gentlemen I dealt with were courteous and professional. Set proper expectations for work to be completed and delivered within that set deadline. No quarrels here.
Awesome customer service. Great at explaining what you do (or do not) need in laymans terms. Super efficient and speedy. After numerous visits receiving consistently great service, Ive made them my go-to tire shop.
Friendly staff, fast service.
Let me just say, thank you Reyn for all of your help yesterday! Not only did you help me with two new tires, you gave me two awesome recommendations to get my alignment fixed! Thank you so much for your patience and for your time I will continue to come here to get my tires and refer this place!
Theres something to be said about going to a store where all the associates are excited to work for the company. The staff here is very friendly and efficient. I went in to replace a tire and they were able to look up my past history to find out I had a warranty still (completely worth it by the way). As I sat and waited for my tire to get replaced, I noticed how the staff here love what they do and have fun while doing it. Ive been here for years and the service has always been stellar for my entire family. Definitely go here if youre in need of new tires.
In out good price ..great service..
In and out, very efficient.
My girlfriend purchased a set of new tires/rims that she wasn’t completely satisfied with. We had to go back to explore other options (most of which were not what we wanted). Cody was exceptionally helpful in finding a resolution that worked well for all parties. With the help of another gentleman named Kevin (the manager I believe), we were able to walk out of the establishment as satisfied customers. It’s a great feeling to know that there are still businesses that go above and beyond for their customers and provide OUTSTANDING customer service. We’ll definitely do business with them in the future. Thanks Cody and Kevin!