I went there last night & the two individuals working at the time were phenomenal. You can tell they are professionals & have a good work ethic. Great & easy experience for me having to switch my number/line from my iPhone 7 to my recently purchased iPhone 12 (:

Phenomenal customer service. Nina was awesome and very helpful! Would definitely make the hour drive back to this store!

I love this place ! If I could live here I would lol. Workers are amazing I loved vianney and Nicole, oh and Brian! Managers are amazing. Good job !

Very disappointed, Kelly is the rudest person that I met in my life.He shouldnt work with costumers ! After 18 years with t mobile he was the person who convinced me to go to other company.He was rudly cut my conversation with costumer care, he refuse to let me talk to a manager, telling me hes doing me a favor talking to me.Goodbye Tmobile.

Extremely positive experience! I was assisted by Kelly, and he was so patient. He was knowledgeable about the phones I was interested in and answered all my silly questions. I was expecting a stressful and cold experience, but the customer service was exactly the opposite. Definitely coming back whenever I need help or advice!

Just left the store and the young slim black female needs to work on her customer interaction skills. Shes borderline aggressive and rude.

Worst T mobile store I have experienced. I was interested in purchasing a phone that was only available at this store. I needed info on the phone before I made the trip. Kelly told me he didn’t know the answer and was too busy to check. He told me to google it. While I didn’t have a problem doing this; I felt this was not the best customer service. I asked to speak to the manager Nijala and she was worst. They didn’t have time to answer a question but they both had time to tell me they didn’t have time. On top of it all they both had undesirable attitudes. They acted as if I was bothering them. If you don’t have time to talk; why answer the phone!!!!

The team really helped me find the best phone for me. Everyone was so helpful and sweet. The customer service at this store is top tier. Had a great experience!!!

Nina was awesome and very kind! She helped me with everything I needed and even offered to put my screen protector and case on. Thank you, Nina!

Great experience at this location! Nykell was amazing and had superb customer service! 10/10 highly recommend

Came in today to add another line to my business account and had the privilege to work with Ms. Nicole, she’s really amazing and knows about Tmobile products, thanks Ma’am

I spent 1 hour in this store with a representative who had no interest in helping me transfer my old information from one phone to the new phone. We run a business from our devices and he erased everything prior to completing the backup. He didn’t have the proper knowledge on how to do it. Instead. I was adamant about getting it done and stayed in the store and figured it out MYSELF. Horrible customer service. Horrible experience. I was in the store on 7/8 and left around 11:30am. I will never return this location and am so sick of Sprint & Tmobile hiring cheap Labor and not ensuring their staff is trained properly. As a business owner, this is unacceptable

Great! My sprint phone locked up and they were able to unlock without loosing all my info. Go see Makeda, she is fantastic!!

Horrible experience with Darrell Nixon who claims to be the Store Manager here. DO NOT GO TO THIS LOCATION...zero customer service, waste your time with their dont care, nonchalant, just plain RUDE.

What an amazing experience I had this weekend getting my phone here! I was attended by Richard who was great to deal with. He is very knowledgeable and made my purchase a breeze. It did take time transferring all my work things into the new phone but he was patient. Big thanks to Richard, I highly recommend!

Really wonderful service, Kelly was so helpful!

Worst experience and worst customer service ever !!I was there 22 July to get support with my new SIM card. which I recently bought from the same store. the man treated me very carless, keep talking in his phone, He went out the store to meet his friend, he broke my phone and final he call for the next customer to To make me leave the store.I got Zero support. and I lost an hour here

I was helped by Kelly,He was very patient and attentive to everything that needed to be done. Even though my phone was giving a lot of problems, he didnt show the least bit of agitation. He ensured that everything was A-1 before I left the store.👍🏾👍🏾.

We are so dissapointed at the service provided at this location! We change to T-Mobile because of a special that they had to get the last Iphones 11. We were offered a monthly payment and discounts that up until this day we have HAD TO FIGHT OVER THE PHONE because nothing was as it was offered!! We have been with T-Mobile over 5 months and we are still dealing with long phones calls with customer service and management that keep offering to solve the issue and keep changing the offers!! But NOTHING gets solve!!! First the girl that help us got the wrong discounts in the wrong promotions!! We have to call because the 1st bill was nothing like the one they told us it was going to be like! Then we go back to the store were the manager helped us and supposedly got everything right this time! Then we have spend hours and hours on the phone trying to get to what was offered to us since day one!! I REGRET LEAVING METRO PCS were I had great service... no surprises on my bill every month and good workable phones!!! It was a MISTAKE CHANGING TO T-MOBILE just to have an upgraded phone!! 😡😡😡😡😡

Had to come in to the store due to some water damage to my cell phone and was greeted with 5 ⭐️ customer service from Mrs Makeda and her amazing and very professional staff. The store is very clean and they provide and amazing atmosphere for customerAsk for Ms Carla and Ms Diamond if you stop by here at the Lawrenceville store

Makeda was extremely professional, knowledgeable, and patient. We transferred our 4 Sprint lines over to T-Mobile due to her excellent service.

Absolutely the best customer service of any phone store Ive ever been to.

Perfect service!!! Kita the store manager was on top of it all with my situation. God bless you all

Really helpful and got our phones setup quickly with new sim chips right away.

Worst cuatomer service from store manager and sales rep, I have had service with them for 6 minths and I have been on the phone with customer service for over 15 hours, trying to solve the contract I was promised at this location... Don’t belive them you will not have the same monthly payment, they will find a way to put extra charges every month and you will need to be on top of your bill to make sure it is what they promised.

Very helpful, very friendly and knowledgeable sales associates. They helped us every step of the way,which was a quick process as well. I definitely recommend this store to anyone who needs a phone.

Horrible experience. I ordered a replacement phone under warranty and I soon as I walked in to get my replacement phone Im hit with a million question as to what Im going to have to pay to replace it, etc. Etc. It was clear the guy wasnt trying to give me the replacement. He also let me know I would have to pay $20 to replace it which I wasnt made aware of when I ordered it.Long story short he finds a tiny crack in the phone that can barely be seen with the visible eye and says he cant replace it. Then, I ask if they can take a look at my phone because is still working its just people cant hear me during calls unless I had it on speaker phone or had ear plugs in.They didnt even attempt to figure out what the problem with the phone was. The manager got involved and kept me there for over two hours with the only result being that I could get another phone, and start a contract on another phone when the phone with the sound issue wasnt even paid off.He said he would take off $60 from what I still owed on the old phone, however, I was charged $30 in taxes for the knew phone and was told Id have to come back in a month to remind him to take off the other $30 because he could only do one at a time.I left feeling ripped off and confused. I went to a corporate TMobile to explain the situation and return the new phone a few days later because it didnt sit right with my that I was paying for two phones and.only using one. The new phone I was convinced to get, was low quality and I just settled into the idea that I would use my original phone with headphones until I could get another phone. I was charged a restocking fee and they switched my service back to the phone with the sound problem.As soon as I made a call with the phone the person on the other end could hear me and the sound problem on this phone which was originally in excellent condition, now worked. Both stores made no attempt to help me rectify the sound problem and essentially I paid $20 and spent time running back and forth between stores for help. Horrible service 😔 These people are not about helping the customer. Phoney people...

They dont repair phone

Tmobile messed up my phone number and I am not able to get it back. Its a shame. From Sprint to Tmobile its a total discordance of informations. They have been wasting 10 days on the phone, and ultimately gave the worse service ever. Nothing good.

I love this location. Everyone is amazing! Great customer service!

Not focus on questions, kind lost about phones knowledge, info...You ask question, they looks like in Lalaland.....

Went in today with an appointment. Richard was great. Outstanding service! He helped me with all of my options for upgrading both phones on my account. Very patient and helpful!!!!

This store is amazing! I always get the help and support i need here. Chanel is your friend here, she’ll make sure you go home happy with the best deals and any promos. Thankful for her!

The Spanish female inside has the the most horrible attitude and slick at the mouth OVER THE PHONE not in person because when I was there with my wife her energy was way different but I wouldn’t recommend coming here. Typical poor retail worker attitude.

The Absolute Worst Experience I have ever had with a Mobile Service Provider.Bounced around, False Contracts on written paper. Anytime I tried to reconcile my service with what was sold (expectation set in writing albeit paper and pencil) I was told to wait a few days. When it was never solved it took more than 14 days and we cancelled. To which Tmobile sent us to the store. Their managers and reps remained profusely confused and were of zero help.Steer clear and go somewhere else

I love this store. Everyone is so friendly

Good service

Excellent Staff. All my Questions well answered And Im very satisfied. 100% highly recommended.

Store is the best around. Employees are respectful and look out for their customers.

Richard is my man! He is totally engulfed in his career. Not only is he customer savy, but he knows his tech. Extremely happy to find a consistent phone guy for me and my family

This has be the best store that Ive visited. All the employees are extremely professional, friendly, pleasant and helpful. My husband and I live in a another city(Grayson) and willing to drive to this location to make all purchases. You will not be disappointed!

Excellent service.

I walked into this store and was immediately serviced. The sales rep Janet was amazing and very knoeknowledge. She assisted me and made sure I understood the value of having insurance on my phones, which I never generally purchase. As a sales rep I value another interaction with a good sales rep and she was just that!

Gema was very knowledgeable and very helpful when we made the switch over to T-Mobile. Definitely the rep to go see when making the switch!

Excellent service! Kelly was terrific and very informative. Fast service

Chanel took her time to assist me and my family. She got us the best deals and Perks, and we really appreciate her patience! We love you 😘 much more

One of the best store visits I have ever had with one exception. My wife and I wanted to leave AT&T after they kept raising our bill and offering no reductions. We looks around and found Tmo to be the best option for us. We arrived to the store around 12:20 on a Sunday. They were one of the only local stores to have the pixel 3a XLs that we wanted. We walked in and were immediately greeted. We explained what we wanted to do and that we had a 3rd line to bring over as well but they were in Miami. It was no issue at all and they got in contact with the Miami store to make the process smooth. Unfortunately their system was down and that made our swap impossible at the time. So we had to drive back to the house and wait. After a bit of a wait they called us back to say that the system was up and they have the phones ready for us. My wife and I return, and we were out in about 30-40 minutes. They transferred everything from our old phones, got us lined up with our new phones and even made sure everything went smoothly with our 3rd line as well. I cannot say how happy I was, even though the system being down was a rough first impression, it was no fault of the employees.

Worse store u can go to all employees rude no one cares about customers they lie to customers stay away from T-Mobile

Gema is the sales rep you should def ask for if you happen to come to this store. Trust me she is amazing she is very helpful and also very polite which is what I loved about her. Overall my experience at this store especially with Gema attending me was wonderful!

Keda was so HELPFUL! Her service was fast, friendly and efficient. She answered every question that I asked and gave us 5 star customer service!!

Chanel was amazing I really enjoyed her service! She made sure that I was taken care of and my tmobile needs were met. Highly recommend her!

Chanel was great, very professional, dedicated and definitely loves her job. I am very impressed by her, outstanding service. Thank you so much Chanel, you are the best!

It was very easy transferring carriers. Didn’t take too long. Gema has great customer service!

Chanel is the best rep here, very attentive and eager to help. If anything, I will definitely come back and have her helped me again.

My service here was wonderful. Richard did an excellent job. His customer service was outstanding.Thank you Richard

Great service, great people. Yessy was extremely professional and friendly. Will be visiting again.

Came in a few days ago to get a new phone, I was helped by Kelly and he was great, very friendly, and we laughed and had a good time while he got me set up, this is definitely our go to T-mobile ! Kelly deserves a raise !! 👍🏾

I am extremely disappointed with T-MOBILE. For starters I called and activated my account while in Europe so I could land and have a working phone. Apparently they are happy to charge you, without gaining the appropriate information about you i.e. full name and not bother giving you a working number.I have spent a total of 5 hours on the phone with them and was informed my problem is very simple however I still dont have a working phone. Lets top the experience off with they will not give you an opportunity to provide feedback or send me to the billing department as my very simple problem requires up to 24 hours to correct itself.**the staff at the office was very understanding and polite.**

Chanel was very unprofessional and did not answer any of my question. Definitely wont be back to this location..

Chanel was very helpful with my new phone lvery knowledgeable and professional

Ms. Gema and the gentleman that also helped us out were great. Very polite, understanding and took care of us with such professionalism and ease! Great place but even better employees and atmosphere! Thanks guys!

Karla was very help full with everything and professional and knowledgeable and has a great personality she is a great asset to the company!

Chanel was sweet, efficient, and helped me get what I needed effectively. She has fantastic customer service skills.

I would recommend for anyone to come to this store for any of your needs.They are very friendly, professional, and have awesome customer service.My rep Karla was amazing. She was very patient and knowledgeable. She helped me with all of my issues with a smile on her face. All the staff were just great. High spirts and and seemed like they loved their job.

Chanel was great! Very helpful and knowledgeable

Chanel. She was very helpful n she is an asset of yr company don’t loose her

Customer service is great and very sufficient, i was attended by Chanel and she was very considerate of my issue and worked well to solve it

I visited this location for assistance with my phone and after 2hrs here my issue was not resolved. I have been a customer with Tmobile for 9 years and was at the store trying to figure why my husbands phone was not working all of a sudden. We later discovered it was related to a change of responsibility. I received a separate bill for $1218.00. I was harrassed and tossed to 3 separate collections agencies without any explanation of the charges. Later came to find I was billed for a promotion on an account with no activity. It was the most horrific experience . Their billing practices are unethical and to handle the matter for a long time customer in such a way shows that the representatives lack common sense. Theres no reason why as an active customer I should have a past due bill of $1218.00 and a current account with a monthly bill of $400 for 5 lines. Its a very emotional and horrible experience. We paid $452 prior to the change of responsibility so to get a bill for $1218 3 months later is insane. When I first called about the bill I was told they couldnt talk to me because I didnt remember the pin I explained this was a closed account as far as I knew next thing I know its in collections. 4 months later Im still fighting this. Tmobile is morally unethical and professionally unreasonable.

Great service! They get the problem fixed, not just send you off to call on the phone.

Karla and Makeda were very understanding and helpful. Great customer experience and service.

Was informed by the customer representative upon returning the phone there would be no charges on my account. Since moving my account to my moms there were still no charges. Now I have debt collectors calling on behalf of the phone I returned and was informed there were no charges for. Terrible customer care to be telling customer incorrect information! In the middle of contacting Better Business Bureau.

Yessy was very helpful in ensuring both my devices were working efficiently :)

Karla was absolutely awesome the set up and the switching of phones was trouble free absolutely loved the convenience of her customer service!!!

Gema was so helpful throughout the whole sale process! Come see her!

Makeda is awesome and knowledgeable friendly customers service will certainly recommend everyone to her.

Keda, the manager was THE BEST! Sending all my co-workers to enjoy the amazing experience as well!

Very lovely people especially Chanel, she was very polite and extremely helpful.

Everytime Ive visited this store its a breeze. A few weeks ago, I went in trying to find my best option to fix/replace my phone. I was in the middle of a work trip and had stopped home for that day only. Technology was not on our side but Chanel didnt give up. I was able to go about my day while she helped transfer my files, gave me options. My mistake I hadnt been saving my files correctly but, even when I had given up, Chanel didnt. She called me a week later with results. It was a great surprise. The only issue I guess I can say I ran into is, that if she wasnt there, nobody else knew what I was talking about. Not sure if that was true or they just avoided going the extra mile which is not a problem at all for Chanel. And shes bilingual!!! Hahla español!

Karla was so cool and gentle attending all ours issues, the experience was the best

Gema Rodriguez is so knowledgeable and professional would recommend seeing her for anything!

Chanel was very helpful and answered all I needed. Love the services and the phones

Worst place to go.. everyone is rude the manager is no help she is rude and couldnt help just send me straight to customer service.

Horrible customer service. walked in and the woman who helped me load my visa card was a sweetheart. my friends behind me were next. and the guy who was supposed to help them, He had to clock out. So he got another guy to help, but he was on the phone. when was done he helped another customer, then He came over and said can I help you. so my friend said yeah you were supposed to help us. So he said he will be right with us. (I was done already). He said that 3-4 times then handed us off to a manager once more customers came in. when asked why wasnt he helping us, he said, because he is the manager. like, what is that supposed to mean? He just wanted to help the customers after us who were setting up a new account/line so he gets his credit/points/quota. while thats all understandable, it is a first come first serve basis. meaning we shouldve been handled first.not recommending this location. will be finding another home store.

I also did not like the loud music...BUT...my sales person Mayra was awesome. I was having trouble deciding what phone to upgrade to and she walked me through the various choices without pressuring me in any direction. I would certainly go back to see her, and I recommend her!! I even bought an extra case to say thank you. Thanks!

Karla was AWESOME..very patient and got me the best offer. Ask for karla at the 911 Duluth highway

Great! Makeda is my favorite T-Mobil customer service representative. Give her a Raise!Mike McClary

Thank you gema for your help. The service was excellent and friendly I would be coming back .

Great customer service ! Everything was explaining to the tea i loved it !!

Ivan is AMAZING ! Any problem ? Ivan will do his best to fix it! Friendly customer service and GREAT SERVICE at that! Very satisfied with my visit.

Chanel was awesome, She transferred my data no problem and was helpful.

I dont usually write reviews but I experienced great customer service very recently at this tmobile store. Mayra was patient and very helpful. She saw my problem and knew how to fix it. I recommend this store to all my friends who are with t mobile because of the it. Keep up the great work!

Gemar is INCREDIBLE!! She was so kind and patient helping me and my older friend navigate plans and explain things calmly and efficiently. She is literally the best!! Muy muy amable!!

They know how to take care of the customers. I just went to pay my bill, even with everyone taking care of a customer, they didnt have me wait for long. It was in and out.

When I walked in, Jordan greeted and assisted me. He did a good job, was friendly, informative, and answered all of my questions. Great rep, just like out of the commercials!His co workers seemed like they were playing in the background, but there were no other customers, so its probably their normal downtime.

Syed was awesome he saved me money and got me a new phone!!

Keda, the store manager was super helpful. Absolutely wonderful with customer service. Every single time I come back I will be looking for her to help. I came in with a broken phone, she gave me thorough instructions on what to do, and when I came back I was able to get the iPhone 11. I would advise anyone that comes to the Lawrenceville T-Mobile by the Publix, to ask for keda, and let them know your boi Matthew Winfield AKA King Qulture Pryst Royal Royce put you on game...

Great customer service

I called before coming to have a regular size Samsung Note 10 in the aura glow color put on hold. Came to the store and wasted 30 mins of them upselling me before the store associate told me she had already sold the last one in that color..

This was an amazing CUSTOMER SERVICE frenzy! I had such a great time JUMPING into my new Galaxy 7!!! No only was the team in this store knowledgeable they were friendly and quite entertaining while I waited. I would MOST certainly go out my way yo drive to this store again and again!

The best service I have had in a really long time!!! If you go, ask for Morgan and she will take great care of you. Never pressured me into purchasing anything and gave genuine service.