Eric Staub did an excellent job in finding the perfect vehicle during a difficult market. His communication was open and professional. Once the right vehicle came in, he made sure everything was exactly as wanted. He went over the vehicle with us and made sure we understood how to operate all options. I highly recommend him and Clear Lake Nissan!! Wonderful experience!!

I had a pleasant experience with Arthur, I really appreciate his patience and his time given that I was the last customer in there and not makin it easy on him. I take a star off only because one of the managers who tried to pressure me into paying the documentation fee by saying he was already loosing money on the deal and if I didnt pay there was no deal. Thankfully I had done my research and knew this was a lie. Finally Arthur was able to deduct the fee from the vehicle price and left a happy customer.

Was promptly taken care of by a girl named Kris. By far the nicest person there. She made my appointment on the phone and even met me at my car. Kris took my coupon, reviewed it, AND got my name right (printed on coupon)! Kris was professional, informative, and made me feel comfortable to be there. I was working on my laptop, and Kris even helped me by taking my payment to the cashier and bringing me back my receipt and details of my car. Kris made me feel better about finishing my work on my laptop there, even though my car was complete and ready to go. No one else really said hi to me or acknowledge my sitting there the entire time. Kris! Kris! Kris! THANK YOU!!!

The service Manager, Brian and salesman, Eric and finance Manager, Quinton restored my confidence in Clear Lake Nissan! They are an incredible team. They spent time with me and enabled me to buy the perfect car for my needs! They are honest and knowledgeable! Kuddos!

Aaron in Service is always so professional, honest and upfront about cost. He does a great a job keeping us informed and pretty accurate on cost! Hes a good one!

If I could give this dealership a 0 stars, I totally would!!! When you come up with a deal and then they dont follow through-not only is it disappointing (just because you could get more from a person desperate for a new car), but that 2 thousand extra dollars cost you all my future business. When I bought my rogue in 2018, I was so happy with your service that I came back 3 years later to buy another one. I didnt NEED a new car, I WANTED a new car. And all you did was waste my Saturday afternoon and make me rethink, not just buying another vehicle from your dealership, but EVER buying another NISSAN period. I wont be back and neither will my husband (who really wanted to upgrade his truck next year) and I will make sure that Ill never recommend this dealership again. You must have all the business you need!!

You will not find a better team! Go see Alex the Russian Army guy. He will treat you right! They won’t stop until they find the best deal for you!

Hello Everyone!I came here to trade in my Xterra for a truck with a hitch. Galvins was my sales person, but Everyone was nice and friendly. They offered drinks and snacks while I waited. My truck wasnt ready🤔by the time I had to leave to work🤯, so they gave me a loaner😁 and cautioned😯 me about the traffic on my way out! I highly recommend this dealership!👍RachelP

For a airbag recall fix, they came to my house and fixed in my driveway at my convenience including on a Saturday. AWESOME SAUCEM!!!Not like the Other Nissan Dealer down the road who dont do recall repairs on a Saturday. Excuse me, but its defective though no fault of mine, I work M-F and Im not losing pay because you dont do defective part recall repairs on a Saturday, so they lost a future customer, but Clear Lake Nissan you gained a future customer.Happy 😊 Camper!!! Thanks Clear Lake Nissan!😃😃😃😃😃😃😃😃😃😃😃😃😃😃😃😃😃🙆‍♀️🙆‍♀️🙆‍♀️🙆‍♀️🙆‍♀️🙆‍♀️🙆‍♀️🙆‍♀️🙆‍♀️🙆‍♀️🙆‍♀️🙆‍♀️🙆‍♀️🙆‍♀️🙆‍♀️🙆‍♀️🙆‍♀️

The experience was phenomenal!! Quick and easy. Very professional.Jasmine James(sales) and Quentin Lasker(finance) provided me with the greatest customer service possible. They both were honest, friendly, knowledgeable and very helpful.Best car shopping experience I ever had.Thank you for everything.

They are very friendly and with the video to walk you through the inspection is absolutely fantastic. Have enjoyed the experience at this dealership.

First time car buyer, and if I could I would definitely come back to Clear Lake Nissan and buy my first car here again. Gerald, who was the employee who assisted me throughout the whole thing, was very polite and helpful into getting me the car I wanted, the color I wanted, and for the price I wanted. He even has called me up and checked up on me to see how I was liking the car so far! I’ve recommended a friend whose looking to purchase a car(also a Nissan Kicks) to Gerald, that’s how great he was. And the best part? I was in and out of the dealership in no more than like, 1hour. Maybe an 1 hour and 30 minutes tops. So please, shout out to Gerald Imes for helping me through my first car buying experience.

Fatima was SO helpful and terrific. She made this car buying experience everything, and I usually despise buying cars. She most certainly deserves a raise and praise.Miguel, the salesman, was wonderful as well. Very down to earth and spoke to me like a real person.This is my first and only review ever, but I had to share the fact that this experience was so simple and the best car buying experience I’ve had, and there have been many.

I got approved thru BOA at good rate. Shopped to see if Dealer could beat it, they only wanted to compare. Secondly, show terms that mostly interest me that Im explaining too you, topresent to manager. Thirdly, know your product how it functions. Know how to get to the pricing that gets monthly payment inline on what Im asking for, options available. Very important if theirs other add-ons that come with purchasing make me aware, that pricingcould increase not hit blind sided, from finance manager(FM). Last but not least FM fast pace thru protection plans no explanations, that this adds increase this you dont want, horrible!!! I may cancel the contract before (60) days

If youre getting your car serviced at the Clear Lake Nissan, then find Aaron Hobbs! Truthfully, I was terrified of getting my car serviced in another state, but Aaron was incredibly kind, understanding, and helpful. One of the best service advisors Ive come across. Absolutely loved my experience and will be coming back for future services!

We brought our Nissan Altima in for air conditioning and front end concerns that were covered by our extended warranty. Aaron Hobbs our service advisor coordinated with the warranty company seamlessly and kept us appraised of the status at all times. While addressing our concern of the car riding rough, additional issues were identified and repairs were made. We are very happy with the work performed and the professionalism of the staff.

I want to thank Service manager Brian,Director Dustin and Kristie for taking care of me.They we’re amazing!!!

Hats off to Gavin, awesome car buying experience. Super helpful and communicative about everything was about to team up with the financial team to help my find the perfect payment so I would be able to get into my Frontier dessert runner, thanks again Gavin and the guy in the financial room helping with finding the awesome payments! I will definitely keep you guy in mind if someone is looking to buy a car/Truck. 5 stars for sure!

Great service from the minute we drove up. I love the video showing everything underneath the car. We were informed about everything going on during the whole process. I highly recommend them!!

Well they say first impressions are everything. As a very proud 4-time BMW owner, this Nissan dealer reminded me that when it comes to good customer service, Im better off sticking with my normal BMW friends at Advantage BMW midtown. The awesome team at Group 1 Auto (Advantage BMW) never give me a hard-time when needing to return something, i.e. car accessories.Bought a cargo net as a gift for my elderly mom whos groceries would sometimes fall out of the back of her 2017 Rogue. However, upon installation, it was determined that the net would not provide the hopeful purpose. I returned to the dealership parts counter to return the cargo net, however, the gentlemen that was helping me did not know the answer when asked if my money would be returned to the original form of tender. He seemed a little confused about my question. I will presume he is still in training? No worries.Further, he advised that I would be charged a 15% restocking fee. I challenged by stating that a customer should not bear the cost that a multi-million dollar corporation is passing on to them on the basis that the dealer opts to not stock OEM items for the cars for which they sell.Further, the gentlemen seemed distracted by another customer who arrived after I did, and during our discussing in reference to the above.Terrible customer focus. 1 star for this guy. 1 star for this dealership.I guess I am spoiled to companies who pride themselves in a delivering personal attention and great customer service to clients.Brands like Nordstrom, Saks Fifth Ave - Galleria, Graces Upper Kirby have all taught me what good customer service looks like. And Nissan Clear Lake has a lot of learning to do.

Always great service and very attentive. They keep you posted on what is being done to your vehicle at all times.

Had a USED car advertised for 25900 or so, got there and they added $3500 addendum & was told I should have read the fine print which stated dealer price can change at any time. I was called repeatedly for days by their ad department to come check out the car, I drove over an hour to hear this nonsense. If you add $3500 to every car state that upfront, stop being a wuss about your price. Of course I left on principle, false advertisement cannot be rewarded, this is for wasting my time, I charge by the hour too.

Hello to everyone!!I just wanna say thank you to Nissan Auto Services Team Clear lake.Specially Jennifer Valle Service Advisor,Shes a Exelent Person..I Recommend her to all Hispanic Community .Shes Bilingual She Speak English and Spanish.So I had a Great Service and a Great Experience.Also I wanna say Thank you to Brian Shute Service Manager. Thank you guys for help me out of my auto problems. I know Nobody is Perfect but I also know you did your best effort. God Bless you!

Staff and technicians were really professional and informative at this location. I went in for transmission service and they were able to answer all my questions. They also preformed a curtesy check on my vehicle and sent videos to my phone allowing me to choose which services I wanted done based off the recommendations.

From the service rep to the guy that did the service. The service rep did not say everything that was wrong with my car when I picked it up. Nor did I get an text saying my car was ready or any kind of updates.The tech did not rotate my tires and someone is lining about my breaks. Tech says they a warn. But I had them replace at this dealer in March 2021 no way I can wear them down in 6 months.They have service my car since 2011 and this was the worst service I have ever had with them.

I had the BEST experience of my life with Clear Lake Nissan. Thank you to Ms. Michelle for getting my appointment set up and to answering all my questions. To Ms. Diana at the front desk as you enter into the dealership, so appreciated your hospitality and professionalism. My next step was with salesman Mr. Socrates G., I so appreciated your professionalism, honesty, respect and all the help you provided for me. You are the BEST. Mr.Cody thank you for making it happen and lastly to Mr James, as the Finance Manager, I so appreciated your professionalism and knowledge. Again, thanks to all of you at Clear Lake Nissan as I am sending you referrals.

Was contacted by a recall specialist about the airbag recall on my 2006 Nissan Sentra. The technician Guillermo was amazing, very professional and thorough with the work being performed. The scheduling of the work was so easy and work was done at home. Very timely, explained the whole process. Thank you.

Just want to say my experience here was wonderful the Salesman Devin help so much .Walk in did not think they could help then he did very job changing my mind with my new vehicle. More dealership need to be this way help the customers not push them away .Thank you again Devin..5 stars and more !

So it is 9am Saturday October 9th, I visited this location for an oil change and when I pulled up Kristie greeted me with a smile on her face. I told her I was here to get an oil change and she told me they usually only do appointments on Saturdays but since I was the first person here which was at 7am that they could squeeze me in. I had spotted a sign near the pull up drive way that they do state inspections here so I asked her if I could get that done as well she stated that would be no problem. So she took the keys and my insurance card and got started. I waited two hours and while I was waiting they kept me updated through text messages showing me video footage of my inspection. Once the video came through, then the estimate for the additional things that needed to be done was sent and came out to $1,329.41 before taxes. I declined all of these additional services because I was pressed for time. Then, other people who showed up after me “most likely with appointments” were starting to get called to the front to pick up their vehicle. So I continued to be patient and wait my turn. I went up to the service desk and asked what was the status of my car; Kristie stated that it was ready and it wouldn’t be much longer for the paperwork. Finally, she came inside to the cashier desk and told me that my oil change had been done and to sign here, here, and here. That’s when she left I paid the cashier and I decided that this was a huge mistake. After waiting for two hours for an oil change and state inspection only the oil change had been done. My key was off my key ring and placed in the cup holder and my insurance card was on the dash board. It’s as if after the additional services were not chosen to be done they had no interest in me or my car. Do your self a favor and go somewhere else for an oil change.

Nissan clear lake was the place to buy a car the sales person MR MIGUEL he help us to the end doing an extra extra mile for us. The managers Their were way and beyond we literally went and drop off a 2009 SUV and drove off on a 2021 SUV with no questions asked Great place to shop especially if u want to trade in a car this is the place to go to. To make an appointment Call and ask for FATIMA she’s nice and friendly person helped me answer my questions…***ASK FOR SALE PERSON MIGUEL*** 👏👏😁😁

If youre looking for an honest salesperson to help you either buy/sale, ask for Patrick. He made selling our car so simple and got us the most out of any other dealerships offer. Did everything over the phone and simply signed papers when we got there. We were there less than an hour and left with a check. We recommend him!

This was my first time at this dealership and I had a fantastic experience. The shuttle to get some food and do a little shopping while I waited for my car maintenance to be completed was a nice touch. Will definitely return for all my Nissan Altima maintenance needs. Also, I would like to add I didnt feel like I was being taken advantage of, the customer service rep and the maintenance tech only told me about things that were necessary to be fixed on my car. I love that.

Great service, Aaron Hobbs is the bomb. He treated me like if I was someone important. That kind of service needs to be recognized.

Clear Lake Nissan:I would like to extend gratitude to Socrates for consistently contacting me to trade in my car.Gavin McCrumb the salesman, is the perfect fit for my personality. Hes awesome !!!James in finance is also awesome. He went to bat for me and performed magic by delivering my future payments in my target area.Honestly my previous experience with the service department during the COVID shutdown in early 2020 was spectacular. Thats the biggest reason why I walked in the doors yesterday. A comfortable experience and beyond my measured expectations.

Service is always great; staff professional. My only complaint with Nissan is the borderline harassment, after the service visit, asking for survey responses over and over and over. Between the personal asks, the texts and emails, they ask at least 8 times, AFTER I’ve already replied to the survey request, in writing!I’m this close to using a local auto shop vs the dealer. Otherwise, this review would be five stars plus.

Wasn’t there long at all. Someone greets you at the door very friendly staff.

Clear lake Nissan goes above and beyond what you would expect from a dealership. From the exceptional friendly service staff to the highly factory trained staff in the shop. Highly recommend this dealership for all your buying and service needs.

Kris was great and handled my claim great, very friendly and very thorough on what my truck needed

Kaitlyn was awesome! She was very helpful! The service was good. They forgot to reset my oil/filter dash warning, and it was slightly raining the day I went in so there was dirty foot prints all over my mat, carpet and the plastic side piece of the inside of my car. Other than that overall good.

Everyone at Clearlake Nissan were very professional. Everything was explained upfront and in full detail. Will definitely be going back to them for future maintenance on my vehicle.

Love being able to watch the inspection of my vehicle in real time from the waiting room. Thats a plus. Inspection found a nail in one of my tires.

We dealt with both Aaron’s the day we came in. One was in training but you couldn’t tell. He was excellent! They both went above and beyond to help get me to where I wanted to be in my vehicle purchase. The finance guy Q. Was amazing! Hands down the best team of salesmen/finance guys I have ever dealt with! Keep up the great work!

The fast oil change ever! Normally I would go there for a 7am appt and be there until 10-11 for just an oil change… today in and out in under and hour..

Technician came to my home and made recall airbag repairs, arriving on time and completing the work quickly and professionally. Excellent service!

My sister and I went in to purchase a car about 1 month ago. Since she doesn’t have extensive credit history, we were happy when Brad was able to get her financing under her name only. We returned to the dealership 2-3 days later to cancel the warranty, as it was $2500 more than what Brad had discussed ($1000). Now, 1 month later, my sister gets notification that the bank did not approve her loan… really. A month later. I called Brad, the finance guy and told him that that was BS. How can they allow my sister to take the car without approval. He mentioned he could not discuss anything with me, as I was not on the contract. I told him that I felt all this was due to us cancelling the warranty ($2500) and only keeping the other part that was discussed ($1000). He later called my sister and told her that she needed to go in and sign paperwork with a higher interest rate and that I was not allowed to go into the dealership. Great customer service (sarcasm). Although, Aaron was great to work with, I do not recommend this dealership.

I brought my Titan in for an oil change. I was told it would take an hour and a half for oil change and free multipoint inspection. While I waited I received a couple text messages with links for additional service they found while doing the inspection with option to accept or decline. The prices for the service was in the link also. I even received a video with technician explaining the inspection areas and how each area looked. Impressive. Vehicle was done in an hour with a complimentary wash. I recommend their service any day.

Keith and Quentin were outstanding. They are customer friendly and knowledgeable. Our buying experience at Clear Lake Nissan was easy and the customer service was excellent. I highly recommend this dealership for your next vehicle purchase.

Received nothing but amazing customer service 👏. Arthur, thank you so very much for treating me like family. God has blessed you with so much knowledge, and compassion. Keep up the great work Arthur 👍

Alex O is my Salesman, he is great to work with. Knows the product and has a great attitude. This is the second car I’ve purchased with him and when it’s time for my next one, he’ll get that business also.

I took my car in for a oil change and got friendly service when I left I felt like I was very informed about any issues my car had and made arrangements to bring it back at a later time thank you micheal

Please save yourself some time and not go to this dealership. It’s more like your doing a favor to buy a car from them. Absolute waste of time and I feel like your judged by the budget you give them for the car you want. They do not answer to your questions instead you’ll just find yourself listening to something that’s not even related to the question you’ve asked. They had a summer sale event happening and not once did they even mention about it. Absolutely got me so irritated being there. It’s funny how they expect you to buy a car from there without having the actual car and judging me as to why I’m not getting the car now or doing a credit check.The finance manager was helpful and straightforward though. That was the only good experience!

My wife and I drove 80 miles only for them to try and sell us a completely different vehicle on the down low. We asked to see the vehicle several times and was told it was in the back being cleaned, it wasn’t until I NOTICED the numbers on the paper they wanted me to sign didn’t match up to the vehicle we were there to buy. On top of that there is a non-negotiable $2,987 charge on all used vehicles for frivolous things such as window tint, nitrogen inflated tires, gps tracking devices and a maintenance plan.The payment was was outrageous.We went to Robbins Nissan and got a newer truck with less miles for a lesser price and the payments were almost half of that of clear lake.

Everyone was extremely nice and happy. I worked with Devin, Brad and Chad. I was treated fairly and they actually made me feel Special. I didnt expect that from a car dealership. Devin is a Great salesman. He nearly bent over backwards to make ME Happy!!!

It was a cluster from the beginning. Couldnt find my car, then they couldnt find the key. Took three weeks to return my car to me over a starter!!! A starter!! I had to rent a car for two weeks one week from Clear Lake Nissan because I still had to get to work. No reprieve from the bill...nearly $1300 for a starter!!! Oh and to top it off, your agent, Kris, stated they normally only service new cars... seriously? I have a 2006 Nissan Sentra still ON THE ROAD...and youre telling me the new cars arent built as well??? No, I will not buy a new Nissan since your own employees do NOT have faith in the company that pays them. Well, now, neither do I!!Never again Nissan!!!

Jennifer and Christian provided excellent customer service and repair to my 2017 Nissan Murano. They were fast and thorough.

I recently got a new 2021 Nissan Rouge at this clear lake location. I love my new vehicle and am so grateful for Arthur’s and Keith’s! They made the process easy and also made sure to explain all my options to me. I definitely recommend either of these guys when you go to see about getting a new vehicle! Thank you Arthur and Keith!

Absolute worst experience I have ever had trying to buy a vehicle! After we couldn’t agree on a price I left, they called back a few hrs later and and we were able to agreed on a out the door price. As soon as I get there they claim they have to add $300 for tax, frustrating but oh well I’ll still take it. I start doing the paperwork and they add another $1500 into the price so now we are at $1800 above the price we agreed on as the out the door price over the phone. What a complete waste of time of time! Shop somewhere else so you don’t waste yours!

Went there for a recall and the service fast and professional, I love the dialog between the service department and the customer via text messages!!

I had a great service Jennifer valle is very knowledgeable and has great customer service skills. I have the utmost confidence in all repairs she advises on.

Sales rep Miguel was wonderful throughout the entire process! Hes very thorough and knowledgeable. Best of all he is very patient and my father appreciated him taking to translate. A Big Thank You!

I had my Nissan Juke towed for the 3rd time in less than 6 months. The 1st & 2nd time I DID NOT TAKE IT TO NISSAN. Upon 3rd tow I realized had I taken it to Clear Lake Nissan Dealership the 1st time, there would not havebeen a 2nd & 3rd tow. I received superior customer service and my vehicle is runningexcellently! A shout to Jen in Service who keptme informed, heard my complaints aboutwhat I had been through from another repairshop and conveyed that info to their servicerepair people. I feel my car is now dependable& safe!safe!! THANK YOU CKEAR LAKE NISSAN!🙏

Hands down Kristie Van Ness (Service Advisor) has been so awesome and has really calmed our nerves, My family and I were on vacation and our car stopped had to be towed to the dealership. It was a very stressful situation and she really went above an beyond her duties to put us at ease. Thank you Kristie for all your help and your awesome customer service !!!

The service advisor was very helpful. Love the video. I forward it to my wife that way I didnt have to repeat what I was told about her car. Keep up the fantastic work.

I recently had my Rogue serviced there. I was so impressed with the service I bought a new Rogue from them. The buying and service experience was the best.

I purchase two vehicles out of this lot. Ive always serviced my vehicles there because I trust the technicians. However I do not trust the service team at the front. It is no longer the same it is unfortunate that I will no longer be a customer to this location after Im being told two different things. The lady at the service desk is inconsiderate after I told her how far I drove out just to come service my vehicle and this I have been doing for over 5 years.

My service advisor came right out to meet me, got all of my information and took my truck straight to a shop bay. I was in and out on 1.5 hours. Everyone was very polite and professional.

We had a deal worked out Saturday, I had a buyers order in my hands for a Nissan Kicks. We agreed on the price, I got the down payment together and I am back at the dealership Monday. We submit a loan application, we were going to buy it same day. My wife works at a bank, so because of that the manager, Chad decided that I have to pay $2,000 and change more. Absolutely despicable... He sat at the table and told me Your wife works at XYZ bank, there is no way you are not going refinance it as soon as you get out the door. They pulled a credit report this morning, my wife was included as a party, it CLEARLY listed that she worked at the bank and he ran the credit report anyway. His justification for the higher price was because she worked at the bank. He could have called and said what he was going to do BEFORE pulling our credit, that way we could tell him no. Then, he had the audacity to deny it when I figured out he had already pulled the credit report on the phone.He said he was going to get it pulled, but if you already lied this much I believe it when I see it.I have been telling my mother driving a 2008 Prius with mechanical issues that she would be getting a new car this whole weekend, and last minute they brought the car up to a price I could not afford after we had a deal. Thumbs down, highly do not recommend.Ignore the fake reviews!

I Went there to get a car the car salesman cheated me into a vehicle. and it backfired long story short I ended up having to return my vehicle that I had already paid for and completed the paperwork for. big inconvenience and I definitely feel slighted because no one wanted to address the issue before it got that far or even after Ive already had the car for weeks it took me to call them and Corporate. and then not only that they took it upon themselves to write a review on my behalf when those werent my words when yall already knew initially the sale was incomplete before I drove off the lot. they werent honest with me during the process but used me for their benefit to complete a sale and get a good review and now im out of a car big inconvenience and I wouldnt trust them to put me in anything else.

Bought my 2019 Rouge here and have no regrets, these guys are super professional and gave exemplary service

Jen was extremely kind and helpful. I would love to do business with your company in the near future.

I give Clear Lake Nissan a zero! This place has nothing but crooks working there. They lied to me 3 times, told me that I could not get a new car which was not true. They took my deposit and trying to keep it. They are claiming they want compensation for services that were never rendered. They were upset with me because I found a better deal elsewhere now the top manager is trying to keep my money, I would not recommend my worse enemy to this place. All they want is a sale. They do not care about the customer. Ryan was the only helpful person during my 4 trips there.

This is for the service department. They were excellent. Aaron, my service advisor and Trey the master tech really took an interest in my problem and resolved it.I had previously taken my truck into another Nissan dealership. They could not fix it because the error was past. They then told me it was not a common problem and was probably a one off.The error came up again. I took it to Clear Lake Nissan because we were in the area. Even though the error cleared when the engine was turned off, Clear Lake said the could fix it.The did! In fact they found some other issues that I was not aware of.I highly recommend them for maintenance on your Nissan vehicle.

Jennifer was great. Greeted me outside, kept me up to date on my car and was friendly and very helpful.

Gerald found me the car I wanted not needed. The finance team found good finance. They were very accommodating with their knowledge and selection of the vehicles I wanted. Thank you Gerald Imes

Everyone always says dont take your vehicle to the dealer for service; they always rip you off. Well, Clear Lake Nissan has all the records on my Frontier, so that is one way for me to keep track of its needs. Also, I believe (hope) that this dealership has always been honest with me!!! So, I will continue to take my Frontier to the dealer (Clear Lake Nissan) for service!

Socrates Guzman, our salesman made the entire process enjoyable. The entire team were quick and worked for our business instead of the other way around

I came in to clear lake Nissan to trade in my 2015 Hyundai Santa Fe that I was still paying on itI had a low equityBut Mr Alex took good care of us and was able to get a 2017 Toyota Camry at a great price thanks to all the management everything when smoothI would and will recommend clear lake Nissan to everyoneThank you for helping me out

Went into this dealership to test drive to compare SUVs. I was not sure as if to what SUV that I would like to purchase. I wanted to test drive a Nissan SUV so I could compare to Honda and Hyundai and I was told that since I wasnt buying on that day I couldnt test drive anything. So with that being said, I didnt purchase anything. I was then told to go on their website and do a virtual test drive. What kind of stuff is that? How can I compare if I cant test drive? Well needless to say, I went to Honda up the freeway and purchased a 2021 Pilot.

Very friendly, fast service and accommodated my late arrival! Will definitely go back for my car service.

Absolutely had the best experience buying my truck here! Hands down a great place to purchase a vehicle from. Very customer oriented and attentive to your needs. Ask for Reginald James, he was awesome!

The service advisor Aaron Hobbs went above and beyond to help me out during my crisis. We are from Oklahoma and are in Galveston on vacation. I lost my key fob at the beach. When I called the service dept, Aaron was extremely helpful and gave me directions on what we would have to do to get a new one. I had to tow my car to the dealership and it arrived late on Wednesday afternoon. He called me as soon as he received my car and since he wasnt able to get it completed that day, he arranged it for the first thing Thursday morning! He also had it washed as well. He was very friendly and provided excellent customer service! He deserve a nomination for employee of the month!!!

I can safely recommend Clear Lake Nissan based on my experience with them. When I pulled up in the Service Department, an associate approached my vehicle to find out what my need was. He informed me of the expected wait time and proceeded to check on my vehicles history to verify what service is due. In my presence he checked the fluids, the battery and air filters, and explained my options in layman terms. There was no pressure.Before taking my vehicle to the workshop, photographs were taken of every angle of the vehicle. The mechanic in the workshop sent me a short video of what he was doing to my vehicle. An exterior courtesy wash is also a norm at Clear Lake Nissan. I recommend them 100 percent for their courtesy and sincerity.

The entire staff and sales representatives were extremely courteous!! The service department was extremely helpful and answered all my questions And addressed all my concerns!!!

Jasmine was amazing and she made me feel like I could trust her and her words and not just selling me on a vehicle she helped me get into a vehicle I wanted and made it happen with no pressure!BUT just a little upset that my hood of the vehicle was messed up after seeing it on Sunday and purchased vehicle on Saturday.Financing me brook was awesome as well! Straight forward,honest and education as well as jasmine was! Both did a great job so recommended and will recommend!Also Mind you we drove an hour for this and it was well worth it!!!Thank you all!

Walter has a desire need to help anyone with their car needs! He went above and beyond to get me and my husband what we wanted! We drove away with exactly what we wanted! Best customer service that we have ever received from a dealership!

Clear Lake Nissan has been a sales and service dealership for me for 14 years!They are the best! The cars are reliable and the service department is professional and efficient.After multiple cars leased over the years, I have no need to look elsewhere.

Aaron and our financer guy truly helped us alot. We were able to get a new car. Thank you

I wanted to buy a new Nissan and asked them to confirm the price before filling out the financing application and they did it via text by Camilo and via phone call by Natasha. After filling out the application, the manager Gavin raised the price for me by around 3000 dollars for the mandatory or forced purchase of Protection and Security Package. With tricks and false prices they make me fill out the applications and then they want to force me to buy protection for 3000 dollars.

Would not buy or ever recommend buying from this dealer. I guess their game is to advertised vehicles at incorrect prices to get people in the door. Once you sit down with your quote the price is $6k more than the ADVERTISED rate. I found a truck on cars.com for $34k a week ago. I wasn’t sure about buying a car so I moved on, I checked on the same vehicle today and it was $32k. I was happy with that, called to see if they still had the truck at that rate, they did, so we went in. We waited an hour for my car to appraised, then some sheister comes in and sits down with a paper with the same truck prices at almost $38k. I said no, I was here for the truck advertised at $32k, he says he doesn’t know why it’s that rate and he can’t give me that price. That was your advertised price online, and on Cars.com. I said this and he basically said too bad. I asked for my keys and we left. This is terrible business practice. I will also be filing a complaint with the BBB for false and misleading advertising. Don’t go here.EDIT: The message you see from the “Loyalty Manager” is bogus. I did call and leave a voicemail with my name and phone number and shockingly didn’t get a call back. I should also mention that I posted my experience on my local Moms of Galveston county Facebook page and got over 70 comments saying they had the exact same experience! 70!!!!

I bought a 2018 f150 platinum 4x4 with 28k miles from clear lake nissan without knowing the radio takes 20 minutes to do anything from changing stations, using Bluetooth, messaging seats ect then find out driver ac seat is messed up barley works. Called dealer back the next day about the issues Ive discovered since I was rushed into buying the truck due to two other people there wanting the same truck and was told its my problem. The radio issue only is over $1000 to have fixed not including the driver seat. Ive bought plenty of used vehicles from other dealers that have always worked with me either fixing the issue or meeting me halfway and this dealer was quick to say its your problem. I honestly feel if you are paying top dollar for a vehicle then you shouldnt have any issues at all!!!MAKE SURE YOU CHECK EVERY LITTLE THING ON ANY VEHICLE YOU BUY FROM THIS DEALERSHIP ESPECIALLY WHEN YOU ARE PAYING TOP DOLLAR FOR IT!!!!!

Coming home from Lafayette, I hit a block on wood in the middle of the road in Lake Charles. I dented my rim and my husband had to put on the donut. After going to countless tire shops and being turned away because the damage was beyond repair, I called Clear lake Nissan. From the phone call Aaron Hobbs was able to get me in the next day. My rim was in stock. Placing the new rim, two new tires and tire alignment was done the next day. I’m so thankful to Aaron Hobbs for all his help during such a stressful time and for the service crew that got the work done quickly but made sure it was done right. He was super professional and exhibited awesome customer service by going above and beyond to make sure I was comfortable and always informed. While the work was being done he arranged and shuttle to take me home and take me back to the dealership! 10/10 stars

Gavin, our sales consultant was outstanding. He answered every question we had, listened to our concerns and made us feel comfortable knowing that we could trust him and Clear Lake Nissan. This was the second time in leas than a year I purchased a vehicle from Clear Lake Nissan and when the time comes, we’ll be returning once again.

John Dainwood was amazing! He totally diffused the defensiveness of buying a new car in this crazy economy. Car is amazing! Thank y’all!

Service staff was helpful and friendly. Jennifer, service adviser, kept me posted on progress of work being done.

I dread the car buying experience overall. This said, my wife and I just had a quick, stress free, no hassle and generally pleasant experience at your dealership. Miguel Gonzalez was amazing! He walked us through the numbers and the vehicle as nice and as informative as I’ve ever seen! Between Miguel and his managing staff we got a great deal and we’re in and out fast and satisfied. Thank you guys, well done!

Great service dept. with great knowledgeable employees and great atmosphere when you walk into there building you feel very welcome.ARA

Kris Van Ness is the BEST Service Advisor‼️ She was extremely knowledgeable, kept me constantly updated, answered all my questions and concerns. She went above and beyond to accommodate my needs. Clear Lake Nissan has a great team, I highly recommend them. Jake my shuttle driver was the nicest guy. I bought an awesome glow in the dark silicone sleeve for my keyfaub in the parts department. They washed my car, and delivered on time as promised 🙌🏼 I love it when things work out better than expected. Hard working people deserve to get credit for a good job, Kudos 🏆💖

Service department is excellent, particularly advisor Katelyn Reid. Though I was stressed and likely a bit rude due to my own poor planning of my workday, she remained patient and professional. Mechanic was great too when explaining the warranty work. This is very refreshing compared to experiences Ive had at other dealerships.

I found a car online and took the trip to go test drive. After expressing interest in the car, we were quoted a price $4000 above their advertised price (not including ttl) and were given some bad explanation of why the price had gone up so drastically. Additionally, the odometer of the car differed almost 10000 miles from their listing. This type of behavior is what gives other car salesmen a bad name. If they are lying about the price and the odometer, what else could they be lying about? I will be staying far away from this dealership, and I would suggest others do as well. Complete waste of my time.Edit- I got back on the dealer website to check the specifics of the vehicle, and they are now advertising the car as from a non-smoker when the car REAKED of smoke. So good luck to anyone trying to find anything honest with this dealer.

Katelyn communicated on a consistent basis with me. The technician gave a detailed explanation of needed repairs and Katelyn ensured I understood everything. Very pleased!