Setting up the service was easy. Trent was very helpful and worked to make sure I only did the work needed. He helped make sure I got my car back on a timely basis. They even cleaned it up (it was dusty after not driving so much due to Covid). The price was reasonable with the understanding that Mercedes is a higher end and higher cost vehicle. I love the C300 and hope to keep driving them and getting them from this dealership for a long time to come.

We visited Mercedes Benz of clear lake today and spent about 3 hours there with sales associate “Antonio Alonzo” who was absolutely the best sales associate I’ve ever encountered. He was very professional, well mannered, extremely educated and profoundly pleasant to be around. He definitely has a bright future ahead of him. We will definitely recommend this place to friends and family because of Antonio!Skyy walker, Michelle Lane

I had my MB E-300 scheduled for maintenance yesterday. Upon arrival on time I was faced with the issue of being not scheduled. Quickly, and in a wonderful friendly way, the Service Manager (trainee), Chrystal Kanu, stepped in, acted as my Maintenance Advisor interface and cleared the issue and things moved extremely well. Im pleased with the maintenance work done and extremely pleased by the way Chrystal interfaces with the customer.

Mercedes Benz of Clear Lake stellar service always. Never had any issues. Always thankful for the care and dealer friendship. Also Active Duty and Veteran friendly. Always appreciate that from this team.A great shout out to Trent Pham for always being so direct with the level of care and information on my vehicles. Definitely appreciate that level when discussing my vehicles.Also another shout out to Marcus Gonzalez for keeping in me in the loop with today’s markets values.Definitely look forward to doing continued business with Mercedes Benz of Clear Lake. Highly recommended them for all around care for purchasing to trading to vehicle service and even the parts department has been great with my random purchases while wait for my vehicle.

Patrick my service advisor was amazing. His customer service was outstanding and keep me informed. If I can give more than five stars I would. Thanks

Fernando is a great guy! Fast and easy friendly service. Clean and great pre-owned selection. Ive only owned trucks and large suvs. My first car. Super excited!

Chad and his team at the sprinter service department at the Mercedes-Benz of Clear Lake are true professionals. The services provided are top notch and on time. They will have our businesses as long as we own our sprinter.

Nelson was a great car salesman! He showed us all the features of the car and helped us with the sale in a smooth and professional manner! Love our new car Mercedes GLA 250!💕

Having my vehicle serviced at Mercedes Benz of Clear Lake was painless. They came all the way to Galveston to pick up my car, and even offered a loaner which I declined. My advisor, Zeke, kept me informed of progress via text message while my car was being serviced, and the work was completed on time as promised. Zeke even arranged to have the car transported to Sterling McCall for some body work needed as a result of tropical storm Nicholas. All in all a very good experience!! Thank you.

Man you gotta love the hard work and dedication Efrain Hernandez puts in. I cannot seem to stop referring people to him nor buying from him. I’ve purchased a few vehicles prior to him moving here and now that he is here it was time for a Mercedes. This guy will work 1 hour with you or work 4 hours with you if he has to.EDIT: Have to come back here because we went and purchase a car a week ago or two for my wife. We went in for something simple but came out with something super nice with all the bells and whistles! The price I paid for that car was well undervalue. Thank you so much Efrain for making it happen! My wife and me appreciate your hard work!

First let me say I hate car shopping. When we start looking at a car to purchase most of the time we start out looking when the dealership is closed so we don’t have to deal with the salesmen or as I call them “sharks” because they seem to circle around you while you’re looking. I have to say our experience at this dealership was one of the best we’ve ever had. No pressure at all and the purchase was completed very quickly and efficiently. This is where we will be purchasing all of our vehicles in the future. Fantastic job all around!

Chad and his staff were absolutely wonderful. They replaced my Sprinters broken window and cleaned up all the extra little pieces of broken glass. I will have this vehicle serviced there every time in the future.

I would recommend taking the time to go to this dealership because not only do they have a great selection, but they have a great staff. I hate purchasing a vehicle without my dad (I’m 35), and this time around he was unable to go. THANKFULLY Efrain Hernandez was there to help answer all my questions and really explain in detail to help me fully understand everything. Very patient, kind, and extremely progressional. Definitely recommending this dealership and will be going back in the future!

The panoramic glass in front of the sunroof was discovered shattered of an unknown etiology after several weeks sitting in the garage. We never drive the vehicle and one day after returning from out of town noticed the entire panel was shattered. No indication of any dings or rocks as the car is housed in the garage. We looked it up and discovered that several brands of Mercedes vehicles had this similar issue. Took the car to Mercedes clear lake and was lied to that they felt a rock caused the shattered damages. Never did they ask for any photos nor videos from my records. They wanted me to bear the burden of costly repair cost rather than take responsibility for a manufacturer defect. I stood my ground and notified Mercedes USA of the poor services and the blatant rudeness from the service guy. The next day i was informed that they would cover the costs based on a manufacturer warranty. I was driving an SUV and was contacted by a Mr. Gonzalez that they would send someone to my home to exchange the loaner vehicles. They sent out a filthy loaner car that was not sanitized and had items belonging to the previous driver in the back seat floor area as well trash items. I called back to get an understanding as to why the SUV had to be changed out in the first place as it was running well but received no rationale rationale. Nevertheless, i requested a clean and sanitized car. I felt i was treated rudely and without any disrespect! I have driven Mercedes vehicles since 2004. I currently drive an SUV and this A220. My car notes are paid on time and i service as well take excellent care of my vehicles. I was accused of lying that a rock hit the car by the service manager when it was impossible as the car had not been driven but sat idle in the garage for weeks before this shattering was discovered the day i went to drive it. I would have discovered the shattered damages prior to if it was there but it was not. I am still very upset with how i was treated! Very unprofessional and condescending!

I think I may purchase another car from this location because they negotiate well with me to give a price that was reasonable and that I could afford. And I was treated with a warm welcome, respect and professionalism by a young and aspiring sales representative Alonzo/Antonio who was the one behind this great deal in addition to a great and understanding management who approved the deal 💯. I changed my mind about this place transmission went out in a lil over 30 days and they won’t take a look at it for me as a courtesy for a customer who just spent 5000. After a few months they did right by me and refunded me some monies for, Thanks

Casey pollard is an outstanding service director. I recently brought my car in with a bunch of issues. He went above and beyond to help me out with my vehicle. All the issues where fixed and my car is running amazing. I’m extremely grateful for them and there mechanics! They have honestly been a blessing to my life. Thank you Mercedes of clear lake!!

Great people absolutely worth dealing with. Efrain Hernandez was the best car salesman my wife and I have ever dealt with.We will definitely be buying another vehicle here.

Everyone was very nice and when your dropping lots of $$$ it feels good to be treated like ROYALTY

Horrible Experience based on the following:(1) Lack of Follow-up: Was waiting for a part due last Friday/Saturday. Service Advisor was supposed to call me. When I didnt hear anything by 10 on Saturday, I called and left vmail. Still hadnt heard back by 2, so I called again and explained to the call center that I needed a status update. Was on hold for about 15 minutes, when service advisor called and said that he got my message but they had been so busy.BLUF: Service advisor should have been more proactive in calling the customer and providing a status update. Instead, the roles were reversed.(2) Lack of Timely Resolve: My experience has been that the dealership always gets the fix, and here they did not. Basically, it was come back and well try something else, which is not the level of service I have experienced at other dealerships. (Sidenote: I read some reviews while waiting and noticed that reviewers posted the regular complaints(no follow-up, loaners, etc., but also noticed that the reviews tended to indicate an overall lack of internal controls. BLUF: Check out different reviews before going, as a different location further out or different vendor altogether may be your best bet. In my case, I was relocating back to my hometown and excited to have the convenience of a dealership nearby, but based on this experience I will have to forego this convenience.(3) No Loaner Cars: 4th largest city in the world, sprawling landscape, and they offer Ubers for alternate transportation. Totally shocked me, as I always use the dealer (primarily Arlington, VA/DC area), and never had this issue-- and its way more high volume than here.BLUF: Be prepared to possibly Uber.Overall, my experience was unsatisfactory, and I can not recommend this dealership for servicing based on my rexperience noted above.

What a pleasurable experience it was from start to finish. Everyone was courteous and professional. Efrain our sale representative was knowledgeable and made the process easy and without any headaches. Amir the general manager was also pleasant and made for an all around great experience. Mercedes of Clear Lake, your doing business right… Highly recommend this dealership.

Was in contact with a sales rep for around two months, no issues to schedule a test drive initially. Once the vehicle I was interested in arrived, I was told that I had to complete a credit inquiry in order to test drive, which I wasn’t asked for on a previously schedule test drive. I told the sales rep I would be making the purchase cash, therefore there would be no need to complete a credit inquiry. I was then told that I couldn’t purchase the vehicle cash due to “bank funding delays”, poor excuse. The only options presented were to either lease or do in-house financing. I guess the newest way to get more money out buyers is by attempting to force them to let a dealership decide how you pay for a vehicle.

Wonderful experience. We had a flat tire in the middle of the night, had the car towed and left at the dealership, they replaced the tire and had us back on the road by 8:30am! Kudos to Trent in service for getting it done in a hurry!

I flew in from out of town but they made the entire process very smooth. I was picked up at the airport and upon arrival at the dealership, everything was ready and as advertised. Definitely one of the smoothest car buying experiences ever!!! Thanks!!

Absolutely love the service both for my vehicle GLC300 as well as for their customers. They go above and beyond to make you feel at home and like family. Coffee break area and special events with breakfast is the icing on the cake.P.S. Also enjoy the hand wash every time.

Patrick provided impeccable service. I complained about a cracking noise in my car and the the technician identified the problem within seconds of inspecting the car. The loaner was nice and clean. Again, Patrick provided great customer care. He is a keeper.

The parental units need a new car and being the loyal Mercedes car owners that they are, the new car must obviously be another Mercedes. Dad is Team Supreme and Mom is gearing towards Team Electric. We went down to Mercedes Clear Lake and got all the deets from Efrain (sorry if I misspelled). He was so nice and so patient with my parents. My parents are still debating which one to get but not for a lack of information. Thanks, Efrain for the help!!

What a wonderful experience! I peeled a brand new Michelin on my RV, as well as problems with my AC and DEF levels, so I was a hot, sweaty emotional mess. Chad talked me down and took care of everything, even replacing my window washer clip and closing out a recent recall. Found a tire, put the spare back in place, replaced the bad tire valve extension which originally caused the tire to go flat and shred, and he put a new case of DEF in the storage compartment, after changing out faulty sensors and filling up the DEF. The drive back home to Vegas was wonderful thanks to Chad and MB-CL!

A long time customer of this dealership. Received very good service and customer care today.

What a day. We went to MB of Clear Lake, to look at a preowned vehicle and came home with not 1 but 2 . My online inquires were answered right away by a very kind gentleman named Benjamin Tait, who was most helpful. Once we arrived at the dealership, he then guided us through all of our decisions and worked with the sales manager to give us a good deal on not one but 2 vehicles. We have bought a lot of cars in our days and this experience was probably one of the smoothest ones yet. Very low keyed and no pressures sales is what impressed us the most about Benjamin Tait. Then Reggie Bailey in financing was equally as pleasant and low keyed. Thanks Reggie. I would recommend them without hesitation for your future new or preowned auto needs.

The service was very good from everyone we interacted with at the dealership. That included calling in to make an appointment to being welcomed by Kelvin and having our advisor Patrick. I was anxious about having a courtesy car while my car was being serviced and they handled that fast and efficiently and the car was great! My car was ready to go and clean when I went to pick it up - that took 10 minutes at most. Great experience. Thank you!

Easily the best car buying experience I have ever had. My sales person Nelson, was extremely helpful, knowledgeable and communicative throughout the entire process. We will definitely be back when it’s time for a new vehicle.

The best car buying experience ever! Ask for Efrain Hernandez! Made everything nice and simple and hassle free! Thank you Efrain!

First experience with the service dept and it was a WONDERFUL one. Michael was a great service advisor. The service Was fast and an easy in and out… they also washed and vacuumed my car which was a plus! Overall very good first time experience! A++

Great Service! Kept me informed on all that needed to be serviced. I was able to pay from my phone so someone else could pick my van up too. Very Satisfied with our Service Agent Chad!

Shane was great and helped me with everything I needed. Everyone at the dealership was kind and attentive. Service was quick, which I appreciate!

Excellent service, love their valet pick up and drop off. They are on time and got my vehicle back next day and of course they left me a loaner.

Great communication, fast service. I’d use them again!

Came in to buy a new vehicle and Efrain Hernandez took great care of me! No hassle and easiest car buying process Ive had in a long time! Efrain is also bilingual so my dad was able to understand. Thank you for this awesome experience!

Great service. My wait time was shorter than expected. Mr. Gates informed me all the way through the maintenance process via text, which I have never had with any other dealership. Everyone was friendly, and the environment was clean. Just the wait area was sort of small. Because of the great experience I will be going back for future services.

Brought the car for a problem with my 2011 ML350 rear door hatchback not closing completely on its own. researched several sites and online problems. They all saying the pinch sensors could be bad or a pinch sensor switch. I am not sure if the mechanic who examined the car was knowledgeable enough or just gave up to say the hydraulic motor and all the lining need to be changed! $3600 later I guess I would have a new pump!! I think that is outrageous. seems like a mechanic would tell you that you have to replace your whole engine because he may not be able to figure out what is wrong with your engine.I guess as long as the mechanic is not paying for it, it is ok!not pleased with their $200 assessment at all.The service advisor said we pay our mechanics top dollar to be able to make these calls and we have to rely on them. I guess that makes it all legit?

Explanations of what was done to the automobile as well as what was recommended was presented clearly, I was kept up to date on what was going on and even though there was unfortunately no loaner vehicle available on this date, I was able to receive transportation to and from the dealership easily through their transportation manager. Doug my service advisor was very friendly, reliable, and was helpful on every step of the way.

Chrystal make my experience delightful, super smooth & simple.. great job, great costumer service!! 5☆

I recently saw a vehicle online that I was interested in. I completed the information and was contacted by Shay, she was so helpful and polite. She had a salesman contact me and I was at an appointment. I returned his call upon completion no answer, I left a message. He (Derrick) called me back the next day and was on a zoom call with my job and say I would call him back. This time he didn’t answer or return my calls. I messaged Shay and she had a manager return the call, I didn’t get to the phone in time, he never left a message, but I returned the call. The manager who is so unprofessional never identified himself was so rude and disrespectful and focused on playing phone tag with Derrick. I don’t know about any of you, but yes I want a new car, don’t need it, I do work and may not have been available when he called, but because were so unprofessional I will never purchase a vehicle from either of them. Stay far away from these men who are so unprofessional. I will buy my car, but not from them.

Fast and efficient service that put my mind at ease.

Doug Keith is a great advisor! He answered all of my questions and stayed in touch throughout my service. Mercedes Benz of Clearlake outshines all of the other locations. I don’t mind taking a longer route to get my car serviced there!

Tino my salesman was quick with getting back with me. He sent me a walk around video to help seal the deal due to me living over 2 hours away. He was honest and kept in contact, got my deposit to Secure the vehicle. Over all he knew how to sell a car the proper way! I also enjoyed the finance manager.

Overall, an excellent experience. I love the valet service! My car was picked up and dropped off at no extra cost, saving me hours. Zeke, my service advisor, provided top-notch service. He was in regular communication with me throughout the day to let me know what was happening with my car. I needed extra services done and he explained everything to me, including the cost, and waited for my approval before starting them.I am super happy with my experience and the team!

This dealership is top notch! Their customer service skills are like no other. Our sales guy, Nelson, was phenomenal! He was not your typical pushy sales guy. He was extremely knowledgeable of the car and has followed up this week just to see how things are going and if we need anything at all. A+++ Take your business here!

Hands down best experience being a car. Great was so great and I’ll definitely be back to see him!

BJ was an awesome salesman. So nice. Went above and beyond for us. Love my ‘new’ car!!

Always a good experience! Just always feel Mercedes is the highest in the industry regarding labor and diagnosis! I only needed one sway bar link and of course they conveniently replaced both. I wish they were a little more considerate with the diagnostic process but otherwise great service as always.

Advisor, Mr Trent Pharm of Mercedes-Benz of Clear lake with professionalism and politeness. Expeditiously, he took out the paperwork for my inspection to get it done. Early in the morning I realized I could go to the dealership and get my car inspected instead of going downtown. I thought thought it would be not necessarily easier but knowing that the people there understand the Mercedes-Benz and their skill. Advisor Pham, asked me about going to the waiting room. So, I walked over there for a little and sat watching TV and playing with my smartphone. Next, thing I knew it was time to get out of Dodge. Mosing on over to the opening of the waiting room he motioned me to go to his office. We talked a bit about things. Also, moving and a little bit about fishing. Then I paid the bill, opened his office door to bring me to my clean car. Getting ready to go to the next appointment or something

This was the most beautiful experience I’ve ever had! The salesman Mendel the management and finance team I would highly recommend to everyone who wants to buy a car from Mercedes Benz Clear Lake! They made sure I got the car I wanted and I will forever drive a Mercedes Benz especially GLB😊

I always have an amazing experience with MB Clear Lake Service department, the staff from my service advisor Patrick Williams are just wonderful! I love that they pamper us clients .I came from night shift and was too tired and sleepy but i never had to leave my house and got my car done in time, plus i had a loaner to use in case i really needed a car before they bring my unit back! How could anything be more cool than that?

My experience with Zeke at Mercedes at Clear Lake couldnt have been better. He kept me updated about everything happening with my car. He was very attentive and answered all my questions promptly.I highly recommend Mercedes at Clear Lake.

Excellent service today. My auto was received immediately when I drove up to service area. The agent reviewed my requested services. My wait in the lounge was pleasant. Time to complete services was reasonable.

Doug did a great job of staying in touch prior to my scheduled maintenance and communicating during the service. Very professional and courteous.

Best service I’ve ever received at any dealership. Always fast and professional. Wouldn’t go anywhere else to buy or service a car.

Top notch shopping and buying experience!!We purchased our new vehicle, a GLA-250 from Lubna Mahmoud Zerbe, a truly fantastic sales consultant!! Lubna was honest, no pressure and to the point, she is gifted with all the qualities one would love to see in a sales person. My wife and I highly recommend you consider contacting her and checking out Mercedes -Benz of Clear Lake if you are in the market for a new vehicle.

While we bought a preowned vehicle, I don’t expect brand new tires… However, the vehicle was sold to us with 2 unsafe back tires. The tread depth was 2… They offered us $200 off the asking price to offset one tire, but that was it. We went straight to Discount Tire and had them replace all 4 tires for our safety!

I had THE BEST experience here, thanks to Efrian and his superb customer service! He attended to all of our needs and questions, and ultimately helped us find our new perfect vehicle. Would definitely recommend purchasing a vehicle here! Thanks again Efrian, for all of your help! We absolutely LOVE our new car!!

Doug always take care of me, I really appreciate that man. A1 Service / Grateful . Thank you Doug .-RickiiRicardo

The Service Advisor Shane was great!However? I will add this has nothing to do with him. I had a brake light out. I received a call saying there were different things going on and it would cost $954 to repair, I decided against that repair. I went to the Auto parts store bought a $2 bulb and the brake lights work great. 🤔

Mr. Zeke was amazing and got my Mercedes fixed quick . He is very knowledgeable. Great experience. I would recommend this Mercedes Dealership.

My service advisor Michael Sebastian did an Awesome job assisting me with my car service. Great Service experience 😊

Horrible. I bought my car June 4th 2021. I have yet to receive my plates and registration. I’ve had family buy cars after me recently and they received their plates within two weeks. This is unacceptable. Yes the car may be luxury but the customer service and efficiency is lacking. My salesperson was Mercedes Flores.UPDATE: I finally got word from a sales manager and he explained everything to me.

Excellent service ! Special thanks to our service manager, Patrick Willians, who always makes our experience as PLEASANT as possible . Great staff from the GREETERS to the CASHIERS 😊

Mr. Pham was kind and professional. Made the process very easy, which was greatly appreciated after a long days work as a first responder. Thank MB, you all are great!

Derrick is one of the best salesman I’ve dealt with since my time in Houston and Reggie the same.. team clear lake is the way to go.

Thanks I you for the great customer service! I appreciate the continued communication from Doug. He answered my questions and provided detailed information; it’s greatly appreciated!

The best buying experience ever! I gotta say it Nelson is a great salesman made things so simple and easy! Very satisfied with the Dealership. Keep up the good work guys!! Will be back again!

This was the absolute best I have been treated at a dealership. No pressure sales, and the paperwork was handled in less than 20 minutes. The big red bow they put on the car made my wife feel special.Thank you Efrain for all your help.

Great people. Took care of me lime I was family. My next car will be from there too. Chaz

I had a wonderful salesman. Phenomenal showroom floor. He was extremely helpful and kind. I went in looking for a used vehicle and they had a lot to chose from even during this Shortage we seem to be having

Andrea in service was amazing! Her customer service was on point from beginning to completion. She definitely made a lasting impression.

Excellent service Patrick was extremely helpful, he even took care of recalls that were on my vehicle while it was there. Very happy with the service I received.

The entire process from going online to set appointment, going to the dealership and having Trent help me, the driver who took me back to work and an Uber coming back to pick up my car. The entire process was so easy and that is a breath of fresh air 🤗I texted Greg (my sales person) and even though he is in sales and not service he literally is always helpful and responds to my texts. Even when I can’t find something on my car, lol.This place is bomb.com

My experience with purchasing a vehicle here were by far the best dealership I have ever come in contact with ! Mr Derrick we’re very helpful and answered me with any questions I have and he still does . I’m in love with me car and I’m very excited to have it ! My paperwork were very quick and easy . Soon as I made it and got out of my car a salesmen were greeting me and asking my family and I for help and did we want or need anything. When I tell you everything were a smooth sail it was and everyone there are very polite and respectful . I drove 4 1/2 hours away just to come to their dealership .

Great place to go and great service rep by the name of Patrick. He will always go above and beyond his job to make sure everything is done right.

I usually hate going to dealerships but the Mercedes of clear lake dealership gave me the best shopping experience ever at a dealership and came through on everything promised from the quality of work they did to the exact time it took for the leather upgrade I did in my vehicle. I highly recommend this dealership! Everyone was outstanding

Service department was courteous, and addressed all of my concerns. I will definitely recommend to my family and friends.

My car is still showing malfunction for the suspension after spending $6600. This is the second trip. There is still a noise that the mechanic assured it was the front passenger lower control arm. I’m not happy.

We had an issue with our Sprinter van around closing time nearby this dealership.The staff made time for us to drop off our vehicle before they left for the day.By 9:30 the next morning they had already determined the problem and replaced defective part.I have never had so many nice and attentive employees go out of their way to assist us.Thank you Mercedes Benz of Clear Lake and Mercedes/Sprinter of Clear Lake.Frank

Zeke Gates always takes care of me when I come for my daily maintenance. Highly recommend him as your Service Advisor.

Overall, I had excellent experience for my first visit here at Mercedes-Benz of clear lake. Shane, my service advisor, provided top-notch service. He was communicating with me in a perfect professional manner letting me know what was going on with my car. I will be back to this place for future services for my car. Thank you so much Shane!

I was late for my service appointment by a couple of hours, but they still managed to fit me in, and quickly handled my service needs.

Woke up to a giant bolt in my tire… Came over to MB of CL without an appointment and they graciously fit me into their busy schedule… left the same day with a new tire and a shiny, freshly washed car… Andrea and her team were AMAZING!

My experience with Mercedes Benz was great until after the sale was done I purchase a car the same day my check engine light came on Antonio told me to bring it next day so I did he stated the reason why the light was on because a bad gas cap as soon I left the lot light came back on I contacted him about the issue no response 2 weeks pass and I contact the finance manager Reggie he told me that he was going to get with Antonio and have him call me at the end of the day I’m still waiting for a phone call back and nothing. I call Antonio few times and text messages and hasn’t got back to me.

Everything at this dealership has gone smoothly...from purchasing my first Mercedes to getting a tire replaced...definitely recommend

I walked out with a car I absolutely love. Mr. Benjamin Tait made everything a breeze. The experience was one of ease and confidence. He concisely detailed everything-each step, all of my inquiries, concerns, curiosity- he covered everything. I had actually gone home, had one other thing I needed clarification on, left a message, and he got back to me right away. I know Clearlake will miss you, but I also know Georgetown will be so happy that you’re there to take care of everyone as you have with Jared and I. Best of wishes from us to you Benjamin! Thank you for making this huge-purchase experience a pleasant one!

Chad, the service advisor was amazing! I came in for a quick service, chad was very responsive, friendly and seemed to carry this task of having my vehicle service as much as it was his own, which made me feel even more comfortable and I knew I was a great hands. Thank you again Chad and the whole service department for a fast and friendly service!

My Service Advisor, Zeke, was polite and punctual. I appreciate his professionalism. Much appreciated!!

Very professional. Quality work Met projected schedule. A very good service experience

Great staff overall, specifically Patrick Williams. Always willing to help coordinate appointments and loaner vehicles that are compatible with my crazy schedule. Its appreciated.

Patrick gave us an excellent service and explained everything in details. I Really appreciate your help, Patrick.

Excellent service! They handle walk-ins without any issues, and get repairs and vehicle service done promptly. Staff is very professional and looks out for their customers. Kudos to my service representative Patrick.

Patrick Williams is the best there is in any service department of any brand I have ever visited. He takes care of my car every time, providing steady updates and facilitating communication with the technicians.

Efficient & enjoyable experience. Service Advisor was very helpful. Service completed as promised.

Went in to look at the Sprinter 170 passenger vans they had in stock. When I mentioned I had already been to 2 other dealerships, Nelson started to act differently and somewhat hostile and asked me why I didnt buy at the other dealerships. I told him good business practice is to shop around, being this van will be specifically for my business. The reason I drove out there was because they had one specific Sprinter I had my eyes on with less features than the others I looked at already. Even if I wouldve paid sticker price for Clear Lakes Sprinter that I was interested in, it would have been less than any other van Ive looked at so far because it lacked extra features I really didnt need. He told me they couldnt touch the other dealerships price without even showing me what vans they had in stock or asking for the VINS from the other dealerships or even asking me what they offered me to compare it with their inventory. I had all the paperwork from the other two dealerships. Felt like I was being blown off. I drove from Katy to League City to wait in their lobby for 15 minutes for Nelson to get off a call to not look at one single van. What a waste of time! Now its off to the fourth of four dealerships in the area that sell Sprinters. Ill be making my choice next week and MB of Clear Lake is definitely not going to be an option. Ill gladly pay more for extra bells & whistles, like the automatic step, than give my money to this dealership. If only my go-to dealership Star Motors sold Sprinters. Oh well.

Although Efrain Hernandez did an outstanding job, his management team insisted we complete a credit application EVEN THOUGH ee had financing elsewhere. They claimed it was to verify our identity yet they had copies of our drivers licenses. We were able to get the vehicle anyway, but we found their tactics very suspicious.