We had a wonderful experience with Five Star Floors. While we originally had samples and estimates from another large company, we decided to check them out as they were right around the corner. Kelley did a great job in helping us select the tile that matched what we liked in the sample we had, as well as giving us guidance on other color considerations throughout our home.We stressed that we wanted to have the install done quickly as we were going back to our office jobs, and the team was great on getting the material in and scheduling the install within a week and a half. The install was completed in about 2-3 days, and the installers were courteous and careful, covering most of our surfaces before beginning, and leaving no mess when they finished up.We couldn’t be happier with the finish and workmanship, and with our dealings with Five Star Floors.

I’ll give them a 2 because they were friendly.. We wanted to go with a smaller more local business but Home Depot was a lot easier for countertops in our last house. We had just moved into our new house and we had a lot of moving parts. First they offered 2-3 weeks to install which ended up being over 5 weeks. No communication about it until we called and asked. They had do more demoing than they had originally said so we had to get another person out here to fix it. They installed the sink incorrectly even when we showed them the instructions for it but their 3rd party contractor installers were not interested in looking at the instructions and instead they winged it. We told them about the installation issue and they would not take a second look at it. I wish we had a better experience but sadly it was not.

We wanted to replace about 1,200 sq foot of old carpet downstairs. We tried getting quotes and dealing with large box store retailers, but did not have a good experience. We decided to get a quote from Five Star because they were local and close to our home. Samantha came out and was very professional. She quickly measured and made the entire process a pleasant experience. She promptly provided us with a reasonable quote, everything was handled by docusign, and they scheduled the work the next week.The crew arrived on time, helped move furniture, and quickly removed all our old carpet. They leveled the floors and had the entire install completed in two days. The crew was very professional, hard working, and meticulous. They did a great job on our floors. I will be using Five Star Flooring for all my flooring and bathroom renovations moving forward. If you are considering new floors, do not waste your time with box stores or other large companies. Go see Five Star Floors and support our local business owners. They are doing outstanding work.Thanks Guys,

We needed to remodel two bathrooms in our home and decided to try out this company. We were really impressed with their service and how easy it was to get everything done. We worked with Samantha and a rep at the store. They were able to help us pick out the flooring and tile we wanted. They let us take samples home to decided on what we wanted. I really liked the work done by Jose. He was very professional, came on time and worked the entire time to get everything done. What I liked the best is that he would ask me questions on what I preferred before doing something. I would highly recommend this company for anyone thinking of getting tile done in their home. We will definitely be using them in the future.

We just had the wood-look tile floors done in our entire home. I must say they are much more beautiful than I ever could have imagined. I am very pleased with both the initial consultation with Samantha to installation itself. The guys who installed the tile were so determined to be as considerate and accommodating as possible. Very impressed with 5Star Floors!!!!!!

Great workmanship. Floor installation was just how we wanted.

What kind of review can I leave them but 5 stars! We expected the job to take 2 days and they were done in 1. The crew did a good job in moving the furniture and putting it all back. We highly recommend 5 Star Flooring.

The process of buying and installation was superb!!! My husband and I took several months to decide on engineered wood floor. Samantha at Five Star Floors in League City was always very patient and attentive. She never rushed us, but would respectfully give her opinion on the quality of the floor we were looking at. She let us take as many samples home as I wanted. She would also beat any prices if we saw prices cheaper somewhere else (although that didnt happen often). She would also, without asking, try to get us the cheapest price on the floor by calling the floor vendor. She also worked with us when we had some unusual installation request.When we install tile in our kitchen and bathrooms, we will absolutely use them again.Also, did I mention that they removed carpet, leveled the floor, and installed glued-down engineered on 2200 sq ft in 4 days?!!!! The guys worked so hard and were so professional. Oh, and they moved all the furniture themselves!If you choose them, you will not be disappointed.

The customer service and installation were top notch. Sam was extremely helpful and patient in helping me select the right flooring, and was able to accommodate my tight installation schedule. Emily communicated installation details daily so I always knew what to expect. I will definitely use them again for my next project!

We chose Five Star Floors because they promised us quick delivery and a great price. After the measurements were taken and we were ready to order, several hundreds of dollars in hidden fees were added on. We went ahead and placed the order because we needed it quickly, and now the delivery keeps getting pushed back and were looking at another couple weeks. We would have been better off going to Home Depot or Lowes.

They really do live up to their name - Five Stars! Samantha is wonderful to work with and made my life so easy throughout the process. Their installers were courteous and always kept my comfort and safety in mind. It was a big project that spanned several weeks, but they made me feel comfortable and handled their work in a professional timely manner. And the results are beautiful!! Quality workmanship! I will use them to remodel my bathrooms next! Highly recommend!

Great overall experience!!! Design, bid, coordination, and installation all went flawlessly. Special shout to Jose and his crew who were very professional, prompt, and did outstanding work. Thanks again,

Had a great experience with 5 Star Floors! Would not hesitate to use again.

Weve been extremely happy with our experience with 5 Star Floors, and in particular, Samantha and the installers. Were replacing the carpet in our house and weve had them install the downstairs so far and the upstairs will come next. Samantha has been very attentive and helpful throughout the entire process and the installation crew was extremely professional, hardworking, and pleasant to deal with. We love the carpet and and were glad that we had such a wide selection of carpets to choose from. We highly recommend them and will be using them again in the future.

We had a wonderful experience with five star floors. After getting quotes from a few other local flooring places, we found that five star floors had the most reasonable and affordable prices. We were able to find the perfect wood-look tile for our home and Sam and Emily were extremely helpful throughout the whole process. Would highly recommend!

We had a wonderful experience with Five Star Floors in League City! We had new carpet installed in all of the bedrooms in the house. The quote was very reasonable and the quality is amazing! Samantha and Emily were very friendly, communicative, and professional. The contractors came on time, were very clean, kind and did a magnificent job! They were in and out in about 3 hours and the house looked immaculate. I would recommend their business a million times over!

Replace a total of over 2000 square feet in two days. A little dusty (as expected) but the installation went well and looks great.

We are very happy with our new flooring! We had new hardwood, tile and carpet installed in less than 1 week. The staff at Five Star Floors was extremely helpful in picking materials and coordinating the job. Their installers showed up on time and were very professional.

After shopping around, they had one of the best prices on product and installation. The installers were great, courteou, and went out their way to be sure everything was done right and that we were satisfied before leaving. Hard hard floors and carpet installed. We will be using them again for our remaining rooms!

Highly recommend Samantha and Five Star Floors - Samantha was fun to work with in the store while we browsed selections and they are great at giving you samples to take home to make sure you pick the right product! Scheduling was easy and Samantha was always easy to communicate with. We had Five Star Floors change the flooring in 2 bathrooms, the dining room and our office - and the results look fabulous - highly recommend!

We had excellent service during the purchase, installation, and post-installation process. We had wood flooring put in our entire house except for 4 upstairs bedrooms. It was a big job and was done very well. We are very pleased with the outcome! We shopped around many places and decided on Five Star Floors mainly because of the customer service we received from the manager, Samantha. She was very responsive from the time we first walked into the store and all through the installation process.

I am so pleased with this company. Samantha was so helpful in helping me decide what I wanted. She was always friendly and ready to help in anyway she could. Jose and his helper were so fast and experienced in what they do and had the old floor broken up and the new floor ready to be laid on the first day.I was so impressed with the professionalism of this company and the overall experience I had with them. I would recommend them for all your flooring and tile needs.

We had new carpet installed in our bedrooms and office. Samantha was great to work with and provided multiple quotes for consideration. The installation crew did an amazing job. They were quick and careful when moving our furniture. The new carpet looks and feels great!!

5 Star Review for 5 Star Floors. It took me a LONG time to decide on a flooring company and I am so glad. Sam was a joy to work with. I never felt rushed or like she was just trying to make a sale like I did with other companies. She was so patient with my indecisiveness, answering every question with a smile and honest feedback. And the installation crew we got-FABULOUS. I was worried during the process that places didn’t look right or something was going to be unfinished. My husband kept telling me to be patient and to let them finish. Of course he was right. When the job was finished, my floors looked perfect. These guys were meticulous. We are so very happy with the service we received and would most definitely recommend!

Five Store Flooring was such a pleasure to work with. I had some complications with a previous structure, and the staff made it so easy for me to reschedule installation and have worked with me. Very friendly, informative, and efficient staff! Would recommend any day!!!

The BEST!! Many many thanks to Samantha because SHE is the best! She let me check out numerous flooring samples to try in my home!!! She is extremely knowledgeable about the many different types of flooring and was so patient and ready with answers as I took the time to decide on the type and design of floor that I wanted.Then there is Zack and his team of installers.....they did an amazing and beautiful job!! Zack is a delight to work with and he and his team are excellent!! My floors are beautiful, and I most definitely recommend 5 Star Floors and this team of people who are very good at what they do!!Thank you all!!!

Five Star Floors in League City was awesome to work with! We had tile and carpet taken out of our master bath and vinyl tile put in. The men who did the work were polite and fast. The area was so clean when they were done. The trim work and details were expertly finished. I would highly recommend them for flooring work!

5 Star Flooring is the place to go if you want knowledgeable people that give excellent service! They also have a large selection of quality products to choose from. Sam did a great job...5 Star in my opinion!

Five star floors was recommended by a friend. They did not disappoint! Emily and Samantha are awesome to work with and very competent. The installation crew was very nice and also very quick and everything was installed beautifully! They have earned our business for future projects as well!

I worked with Samantha to repair our home after flooding during Harvey. She was extremely patient, informative and kind as I made decisions in such a crazy circumstance. Every crew that worked in our home was very careful to take care of the surroundings and the craftsmanship is phenomenal. Other contractors even commented on the quality of the work.

The wife and I spent a few weeks shopping the local area and searching the web for the right floor and right company to install the floors. We found the type of floors we wanted by the prices and level of comfort were not there from the other companies. Samantha did a excellent job listening and working with us to make sure we got what we wanted and needed. She spent all the time we needed and answered every question. The crew that came to install was beyond excellent. They took the time to move all the furniture very carefully and were very proficient. Their level of craftsmanship and attention to detail was excellent. I enthusiastically recommend them and trust them.

We were in a crunch to have our carpeting installed before our move in date because a big local home-improvement store (which starts with the letter L) let us down. Again. 5 Star Flooring is in our area and they were so happy to help us get the job done on time and they did it professionally. Sam is very helpful and knowledgeable. We are pleased with our results and their help.

Five Star Floors did a great job on my wood floors. I would especially like to thank Sam for such GREAT customer service. I had previously had a bad experience and she listened to my concerns going forward with this purchase. I even changed my mind right before my floors were laid and she did everything she could to make sure I was accommodated. The crew was on time and did their best to minimize the dust from the demolition. My floors look fantastic . We are very pleased.

Honest people... Very helpful in guiding us by suggesting the best flooring. Install went smoothly. They were done start to finish in 5 days. The work site was clean and the team was very courteous. Thank you Sam for being so patient with us.

Had carpet replaced with vinyl plank. Bid was reasonable. The installation team was very quick and did an excellent job. Very good attention to detail. Completely satisfied with the entire experience and highly recommend them

Many thanks to Samantha and Five Star for their professional installation of my floors! Always friendly and very helpful. I was very pleased with how quickly the whole process moved. Couldnt be happier.

Samantha & Liz were excellent! They worked with me to meet my projects budget as well as answered all my questions. The installers were professional & skilled. I had an issue with a door after the laminate install & the installer came back & took care of the issue. 5 star service all around! Highly recommended.

I love this place because how everyone raved and complimented the way they were taken care of by Samantha, Sam. I had to see it for myself. I have been working with her as of last weekend and she has been so patient, helpful and extremely personal and professional. She was very knowledgeable and prompt in answering any questions or concerns I had. Because of the way she treated my wife and I, we went ahead and purchased hardwood flooring as well as carpentry and tiling for our fireplace this evening. There are so many options out there, but there is only one Sam that will earn your trust and business. Thank you Sam as it was a pleasure working with you and we will definitely be back for any future needs.

I love this store and team! We had our downstairs carpet replaced with pet friendly wood floors along with carpeting replaced on our stairs, 2nd floor landing and man cave. Oh wow!!! It only took 2 days, with each flooring type having its own crew who specialized in that flooring.The teams were professional, efficient and clean.We love how the new flooring has changed the look and feel of the home we already loved. We look forward to coming home and staying home.Ive already recommended your store to our neighbor and let anyone who asks know how amazing The Five Star team is. Thank you very, very much!!

Best price in area on Coretec floor and the Installers we had were excellent. Could not be happier with end result. The installers completely cleaned up area, moved furniture, and did a great job. Highly recommend.

Ive used Five Star Floors for three different occasions and have found them to be professional, courteous, prompt, and attentive every time. The installation has been worry-free and performed with perfection. I would highly recommend Five Star Floors!

The floors look amazing! Thank you everyone at Five Star Floors - League City!!! Would definitely do business with them again!

We have used Five Star Flooring on several projects an have been very happy with the products and installation! The employees are always courteous and professional! I would definitely use them again! Thanks!

From day one Five Star Floors has been exceptional with the entire experience. I originally spoke with Liz who allowed us to take home some samples to get a good idea of how it would turn out. She was patient and non-aggressive and communicated great. After we decided on our floors Sam came out to measure our area and she was wonderful with the entire process from paying attention to detail to answering all our questions and addressing our needs. We were scheduled for floor installation soon after and the crew they selected for the job was amazing as they worked diligently to get the job done with minimal down time. They were able to do our entry, living, dinning and stairs within 3 days!!! To add to this great experience one of our windows was cracked during the process of tile removal and even though they technically didnt have to replace it according to their policy they replaced our window with no problem! Talk about delivering a great customer experience! If youve worked with retail businesses and contractors you must already know how stressful and time consuming this process can be. The ladies at Five Star Floors (Liz & Sam), the floor Crew (Zeke) & Sylvestre the guy who painted our quarter rounds provided nothing short of an EXCELLENT EXPERIENCE. Price was right and customer service went above and beyond. A great group of PEOPLE who actually care about service. Thank you Five Star Floors!

Wonderful! I had a great experience with them replacing the flooring in my house. This was the first time I had done anything like this and I had received quotes from 3 other contractors. Five Star Floors not only was the lowest bidder, but they also made the process super easy for me. The quality is amazing, better than what I saw with the other contractors in my price range. They were incredibly fast with only 1 week from ordering to done with installation. I was kept updated on everything - timeline, when the guys were going to show up, and total cost since this depended on how many bags of leveling stuff needed. I wish the other renovation projects I need done were this easy.

I will recommend Five Star Floors to everyone!! I am in the customer service business and Samantha Sam blew me away with the entire experience. Honestly, everyone that we encountered with Five Star Floors and their recommended painter were amazing!!! Loving my home again thanks to Five Star Floors :)

The team at 5 Star Floors was friendly, professional and informative. They made the necessary and daunting task of redoing our downstairs floor and our stairs extremely easy and quick. I couldn’t be more pleased with the outcome. I absolutely adore our new floors.

I cannot say enough good things about Five Star Floors League City. The customer service from Samantha and Emily is fantastic, and Zack and his crew did a really great jobs laying the luxury vinyl floors in my home. A great place that will take care of everything for you and install very nicely!!

We just recently had these guys out to renovate our floors and I have got to say they were just a pleasure to work with! Our floors look amazing - we are truly happy with the results. They were transparent in the pricing structure and their communication methods. Much appreciated, and would choose them again in a heart beat!

After shopping around several flooring stores in the Clear Lake area there was no place that even came close to product and install pricing for engineered hardwood floors than 5 Star Floors. We used 5 Star Floors earlier this year and we highly recommend them! We worked with Samantha at the League City location and we were extremely pleased with product, price and install.

We had a wonderful experience with 5 Star Flooring. Installation went smoothly and was on schedule. Samantha was absolutely amazing throughout the entire process. Look forward to working with them again!

Our experience was terrific. The sales support was excellent and the installation crew great. They were on schedule, diligent and the results were superb. We highly recommend Five Star Floors and plan to use them again.

Cannot recommend them high enough! Samantha was a gem to work with and the quality of the carpet was even better than I imagined (and I did NOT buy the super pricy stuff). Cant wait to use them for some other areas of our house!

5 star people were very easy to work with and have very qualified skilled installers to make anyone proud they chose them.

They lied about the durability of the product and then when I tried to get them to back up their work they would not do anything to fix the problem. Mike will lie to your face and blame everyone else and claim the manufacturer gave them bad information even though he is supposed to be an expert. 10 thousand dollars and they walk away from backing the product or installation. Absolutely stay away from these crooks

Wonderful experience. We put laminate floors in 3 bedrooms and the study with new floorboards as well. Everything went well and we were very pleased.

We had a great experience with them 5 Star Floors. They did a great job on the installation, fast and efficient. The price stayed what they said it would, they didnt end up charging more at the end of the job. We would recommend them and use them again.

I have had wood floors installed in two homes on 2 different occasions and 5 Star did a fantastic job! I found a wood I really liked and got quotes from the Flooring Source and Jacks Carpet and Samantha at the League City 5 Star said she could beat the quotes I received and she did by 5k! We had about 1100 sqft installed and had tile removed. Im so impressed with the crew I had that was lead by Zeyd. Not only did they do an incredible job and were so fast and efficient, they really cared about their craftsmanship. They made sure that my home was protected where they worked and cleaned up as they went. I will use them in the future for other remodeling needs and would absolutely recommend them to anyone.

The service we got was great. When we had questions they got back to us in an adequate amount of time. the product looks great.

I had carpet removed from my family room, a small wall way, the linen closet, and the master bedroom and replaced with new flooring that is absolutely gorgeous.The flooring is so beautiful that it definitely went beyond meeting my expectations.The flooring actually makes my house look like it is brand new.Let me say that Samantha is fantastic.She came out to my house and did a walk thru to give me a quote which was very reasonable.Samantha came back twice, at my request, just to walk thru my house and answer any and all questions I had regarding the installation.The installers are top notch. They were very professional, respectful, pleasant, and worked their butts off.I watched the entire process and was amazed.The installers even made sure that I was happy with the stain that was being used for the trim.Several days before the installation I moved the light furniture to help out the installers.The installers moved all the heavy furniture including disassembling my queen size bed frame.After the job was completed the installers moved all the furniture back exactly where I want it. I was very thankful as to how careful they were with my furniture.They did an awesome job.Five Star Floors is the only flooring company that I went to for a bid and they did not disappoint me in any way.Five Star Floors will be the only flooring company I will ever deal with if I need additional flooring.Thank you Five Star Floors!!!!!I highly recommend Five Star Floors and you will definitely not be disappointed.FIVE STAR FLOORSDESERVES 5 STARS ⭐⭐⭐⭐⭐

Five Star Floors is getting 5 stars from me,the floor looks and feels great. The installation pros were very nice and did a wonderful job. They were out quick for quote and installation, especially during this busy time post-Harvey.We had one hiccup in with the pricing that they took care of and worked hard to keep the customer happy.I am needing to replace carpet in the rest of the house soon. I also want to upgrade my countertops. Five Star Flooring will definitely be getting more of my business.

Great experience with 5 Star Floors, Sam was amazing! Both my son and my daughter and I all got new flooring from them and we were all very happy and satisfied!

They did a quality job on my wood and tile floors. The price was competitive too. I would recommend to everyone.

Samantha and Five Star Floors were by FAR the most positive part of our entire 6 1/2 month home building process. We knew we did not want to pay the ridiculously inflated prices for flooring charged by the builder, so we chose Five Star Floors to replace almost all of the flooring in a 4100 square foot house. They had a phenomenal product selection, their pricing beat out everyone else I looked at, and Samantha--well, I cant say enough about how truly wonderful, helpful, understanding and patient she was. We dealt with one of the worst builders in Houston-she listened to all of our problems and complaints about them every time we would go in to her store-which was a LOT, because unfortunately, I am a PERFECTIONIST, so I kept going back and forth on what flooring to get and changed my mind multiple times. Samantha took it all in stride, never once got upset with me, even when we told her towards the end that we were considering backing out of the house altogether because we were so upset. We finally closed on our house on Feb. 1, and Five Star Floors started demo of our whole downstairs and part of our upstairs on Feb. 2. They were SO conscientious-they showed up when they said they would, they covered everything up, and they worked ALL day every day they were here. They had to demo a TON of tile, including a very large kitchen, and did not cause ANY damage (except for very minor nicks that were explained would be part of such an involved process and to be expected). They cleaned up far better than any construction crew I have ever seen, AND the men doing the work were extremely polite and professional. Samantha even came by to make sure that everything was going as planned. On top of all of that, they finished 3 WHOLE DAYS EARLY!!! Who does that???? Samantha came and did a final walk-through and we identified a few minor things that needed to be addressed or touched up, and they were all done within a few days. We could not be any happier with the way it all turned out-we LOVE our flooring, and we can not thank Samantha and Five Star Floors enough for sticking with us through it all. I tell everyone looking for flooring or shower/backsplash/tile work about our experience with Five Star Floors. Definitely go meet with Samantha or Holla, (who was also phenomenal, and helped us on many occasions when Samantha was with another client or off) and give them the opportunity to provide you with the same kind of service they provided to us. Youll be so glad that you did!

Very professional sales lady. No pressure, so patient & very helpful. Installation guys did a great job.

Extremely pleased with customer service including installation. High quality work . Thanks to all

The countertop install was the finishing touch for the masterbath. I love it.

They are so nice to work with and Im thoroughly enjoying our nice new carpet!

Courteous and knowledgeable staff, great service and deal.

Very professional. The new tile and carpet makes our home look new.

Did a great job and worked with our schedule

Quick and easy to work with.

Excellent work and customer service