Today we purchased a second car from Action Auto. The process was very smooth, and Coby was pretty cool to deal with. Financing was quick, with the terms we requested. We are confident in buying from Action Auto, as our first purchase was a great car in great working condition. I’m sure we will be back a third time when our younger kids start to search for their first car.
Matt and Zack worked with me to get a great financing deal for a well priced car. The location is a bit out of the way, but the inside of the building is nice, well maintained, and has a homely feel. The rate I got itself was incredible for a first time buyer, and Im super stoked about the deal they managed to swing for me.
It was alright. They dont really call you back when you need updates on your registration and stuff. Also, they have these stickers on the cars that says theyre certified and inspected. Once I drove the car off the lot and hit the freeway, I noticed the cruise control doesnt work. Dont trust that certification. I brought it back and they told me what the problem was and how to have it repaired, but didnt even offer to get it repaired at their expense. Thats just poor customer service. Other than that, everyone was personable and polite. I dont think Ill return though. The dealer messaged me here and said they would help if I emailed them. That was about two weeks ago and they have not responded to my email. I still dont have my registration either and Its been two months since I drove off the lot.
I bought a truck here and they were far and beyond better than the other dealers in the area. I was interested in a truck and had to travel 6 hours to look at it and they pulled it off the lot so it wouldnt be sold before I had a chance to test drive it. The truck was in better shape and had more features than I expecting. I was able to drive away in my new truck quicker than I ever thought possible. Theyre thorough, honest, efficient and professional. Great experience all the way around!
Smoothest transaction ever. Andrew, in sales, and Russ, in finance, were great to work with. I didnt feel pressured or hussled in any way. They worked with my budget and I walked away with what I was looking for, car and price. Total transaction including test drive 1.5 hours and I was out the door. No hidden fees or empty promises. Straight shooters and transparent.
Weve look at cars at different locations. We liked some cars but they always had some problems, mostly cosmetically. Then we came across Action Auto and thought those cars look too good for that price. When we walked in, everyone seemed busy, but Russ was a friendly, straightforward, easy to talk to kind of guy. Hes honest and personable. We enjoyed having him tour us different cars that were in our price range. In the process, he wasnt pushy but was patient to talk to us to help us find the one. Though it seemed impossible to talk them down the price because of how they got them, but overall we had a good experience and we think we still got a decent deal from them if Kelly Blue Book is up to date.
From the time we walked onto the lot to when we drove away with a new car, the entire experience was fantastic. Absolutely no pressure at all from anyone on the lot. Garrett and Dillon were fantastic. Garrett helped us into the vehicles we wanted to look at and Dillon was able to facilitate our loan and get us the payment we wanted. The vehicle was super clean too. If you are looking for a laid back car buying experience with no pressure, the Action Auto Utah is the place to go.
We just bought a van from Action last week, and it was such an easy and pleasant experience. I found the van I wanted online and talked to Russ over the phone. I was driving 45 minutes to get there and wanted to make sure it wasn’t going to be gone when I got there. Russ assured me he would call if anything changed. When we got there, he had it pulled up front and ready for us to go. We decided we wanted it and since it hadn’t been cleaned all the way yet, he took care of that. He got us cold waters, and chips for the 3 year old! The guy that did our financing (can’t remember his name), was super nice and quick. Super happy with the van and the service!
Everyone is super friendly and awesome! I do have to give mad props to Matt, he is the man to get things done! He was able to get me a killer deal and I can’t thank him/them enough for the hospitality, kindness and help!! Like I said, everyone was super great (to work with and even just talk with), so whoever you end up running into when buying a car is THE person.
Absolutely awesome experience. We initially called in and spoke with Mitch, top notch dude. We then were put with Dillon for the sale of our car, also top notch. We called to let them know we were coming and by the time we got there they had the CarFax ready for review and the car ready for a drive! A very friendly, no pressure car lot. We love our new car and will ve recommending this place!
We bought a car for our autistic son five years ago from action auto. Our experience was a 12 out of ten at the time. It just keeps getting better. The car we bought was used and we realized it had no warranty when we bought it. My son by mistake filled his tank with red diesel!!! It was 10 o’clock on a Friday night. I didn’t have a mechanic that I was familiar with so I had the car towed to Action Auto not even knowing if they worked on vehicles.Saturday morning I went in and asked Matt Spencer, who I believe is the manager if they worked on cars and told him the situation. He said they could take a look at it, but didn’t know how long it would take.The dealership was just packed with customers Saturday, it was a zoo. I really had no expectation, I figured it would be there for a week or so. Matt called me 2 hours later and said your car is done! I about fell off my chair. On top of them dropping everything to get my sad son back on the road, they charged me 169.00 dollars. This is my forth experience with Action auto and their team. If I could give them a 10 out of 5 I would! Thank you so much!!
Zack was wonderful he sensed my frustration when I called and let me know the car i was looking for was still on the lot. When I arrived he greeted me with a smile. The process was quick and painless. He made sure my new car was washed and included floor mats at no charge. This is our 3rd car from Action Auto I would recommend them to ANYONE!! You cant go wrong here. Thanks Zack!!!!!
Action Auto sales is amazing!! I highly recommend them if you’re looking for a new car. Jake and Keaton were so pleasant to work with and we were in and out with a new car in less than 2 hours. I’ll for sure be back and recommend Action Auto Sales to all of my friends. Thanks guys!
Matt, Finance & GM, is the guy that makes things happen. The quality of customer services and long distance communication is second to none. Me and Matt talked for about a week getting things coordinate between the dealer and the bank. While a bit complicated. Matt, understood my circumstances and worked with me to get the rare vehicle I was after. I am very pleased with the purchase, the candid communication, the patience & costumer service provide by Matt and his team. HIGHLY RECCOMEND THIS DEALERSHIP. This was all done via long distance and despite that it was well worth it.
Efficiently run business. Fair prices. Jacob and Keaton were easy to work with. Our out-of-state deal on the silver Sienna had some unique circumstances. They watched out for us well.
Action Auto is Amazing! I was a new time buyer for cars and they were so great to me! They helped me with all the ins and outs of buying a car. The staff is super nice they all are very helpful and make the buying experience a fun and exciting one! The financial support they give is super great! They will work with you to find what is best for you and make it a lot less confusing! Overall if your a first time buyer and need a great staff to help you buy a car I highly recommend you go to Action Auto they are simply amazing!
I would NEVER, EVER buy from them again. Terrible service!!!!! I was tricked by the salesman into buying what I was told was a lifetime warranty when I bought my car. 3 1/2 years latery car was totaled. I went in to get the unused portion of my warranty refunded to me. I gave them all the paperwork needed etc. Matt at Action Auto was so incredibly rude!!! It has now been over five months and still no refund, no calls back from managers, NOTHING!!!!
Thank you to everyone today for letting us test drive so many cars and especially Garrett for letting look in the overflow lot and find the car for us! We love the new Camry!
Cody and Mike were nice, easy and no pressure to work that we end up with 2 cars!! We highly recommend them!!
We worked with Dillon and Mitch to buy a used Jetta. The whole staff was very friendly and knowledgeable. We told them what we were looking for and they gave us good options without any hassle or gimmicks. The process was pretty transparent and I felt like the staff members were honest. They were not pushy at all, which was very nice. Action Auto is a big enough dealership that they have a good selection, but small enough that there arent the typical large dealership feeding frenzy vibes. Dillon and MItch both helped clean the interior and ordered new paint to touch up a few scratches on the exterior. Solid place to buy a car.
Shout out to the best dealership! Dillon helped my fiancee surprise me with a lexus for my birthday. Dillon helped him finance it with a great interest rate. This is the second car we have bought from them. Thank you Dillon, youre the best!!
Me and my husband’s experience with Action Auto Lehi was great! Mitch was very friendly and helpful. Russ was great with helping answer our questions as well. When we had to go over the financing, Dillon was transparent and did not push. You can tell they cared about what worked best for us. I would definitely be referring people. Keep up the good work!
Cannot remove a review apparently, so this is a placeholder for our review after the end of our experience at Action Auto. For now we have three bits of advice: pay for your own carfax or require them to show you the report before you buy, and get any cars inspected by both a service center (for mechanical issues) and a collision center (for structural issues). We were a little too trusting with our first car buying experience :P. The upside is that they did honor their 5 day exchange policy, and we were able to walk away with a car we absolutely love.
After looking everywhere, they had the perfect car I was looking for. I live 4 hours away, but Andre worked with me to let me know when this car was available( a pending sale fell through), and luckily, an hour later I was on a last minute shuttle to Orem from St. George. Andre picked me up at a sandwich shop near the shuttle drop-off, in a Cadillac Escalade ( nice touch) and we drove to the lot. I drove the car, and soon was driving back to St. George. Jake was great in explaining all the paperwork details and there was never any pressure or clever sales tactics. A great car buying experience. I highly recommend you get a car here...no matter where you live ! Loving my new used car and had a great car-buying experience. Thanks again guys !
We had a great experience buying our new car here. Everyone was super helpful, and it was the smoothest buying process we have had. There weren’t any hidden fees and everything was explained very well.
These guys were great. Super easy process from beginning to end. Garet was an absolute rock star and consummate professional. Five stars.
Sold me a lemon, partially my fault. Don’t trust there body shop its just a joke. Told me that they’ll repaint the bumpers and the never did, they said they painted the roof which they did a terrible job on. Sold me a car with overspray all over it paint shrinking and cracking. When I got the car home the check engine light went on and they called me a few weeks later saying they forgot to fix some stuff on the car.
We are return customers to Action Auto. Chill vibes with great staff. Quick and painless. Highly recommend.
Love the QR codes on the cars I can look at them at my leisure with no pressure really like it
Ask for Russ amazing guy. Great company straight forward.
I was interested in buying a plug-in hybrid, 3 years old with 30,000 miles. I was told the car had a clean title and had been inspected by an independent service. To be safe, I had an independent mechanic evaluate the car. Good thing I did; the car had a dead hybrid battery that would take $8,000 to fix, and also had been in an accident that had only been cosmetically repaired. When I returned the car, I told the salesman the severe issues the mechanic had uncovered. There was just a shrug, no apology, no indication that the next buyer would learn what I had paid $136 to figure out. Based on my experience, I would not trust these people. Definitely pay a mechanic to inspect before buying.
Dillon and Mitch were very helpful and honest in assisting us to find the right VW Jetta. The entire staff was kind and did not push us to buy anything we were unsure about. I would recommend buying from this dealership.
I went there in late 2019 to look at a used Honda Civic SI that was less than a year old. It was also a 2019, but yes it was used.They were selling the car for around 23-24k. I was questioning why they had almost a new vehicle on the lot. Was anything wrong with it? They told me the car was in great condition, there was DEFINITELY no accidents or anything wrong with the vehicle. They also said they couldn’t budge even a LITTLE on the price because of how new/nice the vehicle was.I took it for a test drive with my wife and checked the carfax while we were out. The car DID have an accident and it looked like there was some type of adhesive (I think JB Weld) on the front end underneath the hood.I brought the car back and let them know there actually was an accident reported on the vehicle even though they must have known.This was deceit, negligence or both. To be honest it doesn’t matter which, it’s a very poor way to handle business.I’ll never recommend this place or return and this was a good reminder to take everything you’re told with a grain of salt.
Action auto is the best! We have gone through them for 5 vehicles now between my family and friends we have referred to them. We won’t go anywhere else. The sales guys are so helpful and there is never any pressure from them, and Matt in financing is the best and is willing to go above and beyond. Everyone is so friendly and helpful10/10 recommend
Ive never been to a car dealership like this one. The people were all friendly and easy to talk to. Scott was the dealer that I went through and Im very happy I did. There were no regrets and the car I bought was even more beautiful than the picture and info online when I saw it in person.I was very happy and surprised when I actually seen the car in person because it had the pearl paint job that I wasnt expecting.It also had leather interior and a Bose eight speaker stereo system and was loaded with all the extras heated seats heated rear view mirrors and more. When I saw the car I thought it would be about $40,000 but it was only $14,000 I couldnt believe it so I bought it on the spot. Scott was an excellent person to deal with. It was a 2017 Chevy Malibu LT. Needless to say Im very happy with my purchase and all the people that work there.
They are super awesome and helpful great people to work with
Action auto was so easy to work with! I talked to Russ on Saturday and talked about the car I wanted. Monday came around and Russ was very communicative and kept me up to date as soon as he found out information and got approved! Matt & Russ waited for me after hours when I wasn’t able to make it there earlier! They were all so kind and helpful. Definitely recommend!
Went and test drove a car, loved it. However there were a few issues. The right rear fender had been repaired, there were a few door dings, the hatchback trunk cover would not retract We gave an offer that i thought was reasonable with 4,000 down cash. The sales manager did not even counter, a minute later we were out the door, strange
Mitch is the best! Thanks mitch!
Mitch was super helpful and friendly. Very attentive and easy to work with.Matt was awesome to work with. Very accommodating. He made it so easy and went above and beyond to make me happy. They were the best, I would come back here in a heart beat.
Super awesome people that really help you
Action Auto Utah has very kind, open, honest, and helpful staff that are more than happy to go to the trouble of finding you the car that is perfect for you. They put each car through an extremely thorough inspection, so you know you can trust what theyre selling you. I would highly recommend checking out this high-end used-car dealership.
These guys are an embarrassment. They’ve had a car listed for several months without any photo. I emailed them twice and even left a voicemail inquiring about more information regarding it. They have ignored me every single time. I can understand if you have a listing error that you haven’t taken down for a week or two, but to leave something up for months, and then completely snub someone that is interested is so unprofessional and pathetic. I would have serious reservations about buying anything from this place if that’s how they treat prospective customers.
Coby and Matt were great to work with! They helped make my car buying experience less stressful, and super easy! I am definitely recommending Action Auto to friends and family!
Dillon was amazing. He went above and beyond the call of duty. If you’re looking for a deal and first class service go see Dillon!
The Best experience ever at a dealership. Matt is very knowledgeable and it was seamless.
I would absolutely recommend this place to anyone looking into buying a car. The staff was so friendly. Colby & Matt were awesome to work with and very helpful!!
Matt was freaking amazing!! he did all he could to make sure i got into the car i wanted! definitely worth buying from him !!
We had the best experience, after over a month of shopping for the unicorn of used cars we were tired of having to make a bunch of stops due to poor inventory and dealing with high pressure sales reps we made the trip down from Ogden after noticing the number of ads on KSL-with great photos and details. We were greeted and welcomed in by Connor-who sat down with us, listened carefully to what we liked, what we wanted and our budget. He gave us his attention, and got us into the perfect car on the first try. Jake helped with our financing, which was simple and upfront-and our loan is exactly what we needed! He truly went above and beyond for us-giving us a ton of additional information we didn’t even know to ask for. The whole experience was pleasant, easy and we’re in the exact right vehicle-at a great price! We’ll only be shopping there going forward!
Highly recommend this place. Staff and finance manager was great to work with. My son was a first time car buyer with no credit and little job history.We found the perfect used car with very low miles and they got the financing done without a co-signer and a reasonably low interest rate.
Very friendly, easy to work with! Dillon was the best.
This was hands down the best buying experience Ive ever had!! The price was WAY better than other dealerships. Unlike other dealerships they made us feel extremely comfortable and welcome. Chris was our salesman and he was not pushy or annoying like other salesman. Matt did our financing and was great to work with. Everything was so quick and easy!! Thank you Chris and Matt for making me and my husband feel comfortable and welcome! You both were extremely cool to work with!! Love our new Camry! Would recommend this place to my family and friends 100%. Thanks again guys!
Found a great deal on a WRX. I was told it had a “muffler delete” when in fact it was missing the entire exhaust system from the second catalytic converter back. Overall the buying experience was good, but the fact I then had to buy an entire exhaust system left a sour taste in my mouth and an additional $800 I had to throw into the new-ish (17k miles) car. They really should have added an exhaust system to the car because it’s illegal to drive on Utah roads without an exhaust system. Second review coming. Terrible and dont trust action auto.
Made my first purchase from action auto yesterday & they are amazing! dillon & coby helped me out & answered every question that i had & sent me off with my dream car! thanks for being so kind & professional!
First time buying a car without my parents was at this place & i can definitely say i’m satisfied! everyone there was so nice, especially russ and the finance guy that i worked with (sorry lol i forgot his name). the process was easy and painless & they made sure to get me the best interest rate! the car i bought was in excellent condition, as well as the inside & outside were thoroughly cleaned beforehand. they also added some floor mats which was a nice touch. i really would give this a 4.5 if i could because aside from all the good stuff, my gas tank was at a quarter tank when i took the car home. not a huge deal because i filled it up before going home, but it would have been nice to have that filled and ready to go when i purchased the car. other than that, this place is definitely worth your time!
Great experience buying my new car here! Coby and Dillon were great to work with and totally killed it!
Action auto was super helpful in finding me the car I wanted. Matt was awesome and got me approved for a lower rate than on their credit union that I had gotten pre approved from. Looking forward to coming back someday!
I walked into this dealership just needing a replacement for my battery on the key to my car. Quick fix but they were happy to replace the battery for me even though I wasn’t a paying customer. Super friendly!
Awesome dealership! I will definitely come back here in the future. Russ and Matt were patient, not pushy at all, and very honest and upfront about vehicle information and numbers. I am excited for my new RAV4!
This is a great dealership! Coby helped us get an awesome car with no trouble at all. Everybody that helped us was super nice and cool. We were basically in and out with absolutely no hassle. We will definitely be coming back here for our next car!
I bought a car from them with the agreement that they would fix some issues that I wanted fixed it has been 2 months since I have bought the car have called and driven too the dealer and talked to them they say we will take care of it and nothing happens after I posted this review they contacted me and fixed the issues the Lehi dealership should really not make promises that they wont keep the Orem dealership is where they actually took care of my problems if I had to do it again I would not go to the Lehi location but all in all happy that my car is fixed
Had a wonderful experience with Chris. Great salesman. He knew the engines in the type of car we were looking for, allowed us to take multiple no-pressure test drives - AND Action Auto beat every other dealership by over $2000. We did our homework, and they had what we wanted for the best price. Will definitely buy there again. Highly recommended.
Went to action auto in lehi and had a great experience. Everything was straight to the point and no bs. Russ and Dillon made the experience very pleasant and there was no pressure. My wife and I plan on going again when we need to make another purchase.
Me and my boyfriend went in looking to buy a car. We weren’t really sure what we wanted and Jorge Martinez in the Lehi location helped us a lot! He was able to find cars in our price range that we really liked and suited us well. He really listened to what we had to say and was understanding. He answered any questions we had and was very clear. Jorge was very kind and it was like talking to my best friend! We didn’t get any other customer support like this anywhere else! We greatly appreciate Jorge and his work. And love our new car! Thank you!
These guys are so awesome and so accommodating. My wife and I bought a car from them then realized we couldn’t get a class III hitch for it. I called the finance manager Dillon and he let us trade in the new car for full value and gave us a great deal on the replacement. Everything was fast and easy and we didn’t feel any pressure to spend more. We will recommend these guys to everyone we know when they’re looking for a new car!
Zack the sales manager was amazing! He is the most personable salesman we have ever encountered. We will continue to try and buy all of our cars through him and send everyone we know his way as well!
Bought an SUV from this dealership in Lehi and had a lot of hidden issues Including brakes, cosmetic and electric problems. I pointed out the bad brakes to the sales manager and he just played dumb and wouldnt do anything about it. I found this dealership super cheap and not very Honest. Never buying from them again!.
I was skeptical at first but these guys are great! I would recommend to anyone buying a car. I’m always weary of used car dealerships because the stereotype is they’re shady and deceitful. Looking at the reviews here, there a couple with only 1 star claiming the stereotype. I can tell you from working with these guys you won’t have to worry about it! These guys will always shoot you straight and help you find what works best for you. Cody and Matt helped us out and made sure our questions were answered. Cody helped us make sure we got the car that would work for us and made sure we were confident with our buy. It was always a very consultative sales process so we found the car that work best for us. Matt made the pricing and financing easy, he made sure we knew the ins and outs of the financing process. Even being a salesman myself, I never felt I was being “sold”. From the financing to the warranty we only paid for what we wanted/needed and nothing more, Matt made sure we were getting the best price. If you’re in the market for a car I would recommend these guys every time. Even with our car we purchased, a couple days after a light came in recommending to change the oil. I didn’t know if it just need to be reset or the oil actually needed to be changed. I asked the guys at Action Auto and they took care of it at no cost.
I have been to a few dealerships and never had an experience as positive as this one. I usually dread having to go to dealerships and having to deal with pushy salesmen but Action Auto has a different approach. I worked with Coby (Sales rep) and Matt (finance manager). Coby was friendly, not pushy at all, very helpful with any questions and requests I had regarding the car I purchased and they even helped drive back the car I drove to the dealership in.Matt was able to get me the lowest APR by far in comparison to big name dealerships. The whole process was quick, transparent and easy.The sales team has the customers best interest in mind and the finance team is quick to assist and help get the best deal, excellent experience and would recommend to anyone.
I’m a first time buyer and my experience here was great! Zack was so helpful and friendly. He showed me the cars I wanted and that were in my price range and answered all of my questions. Zack was easy to communicate with and really put our needs first. We were interested in a couple cars from a different lot and he had them brought over for us to look at. All around it was a great experience! I would definitely recommend looking at buying a car from these guys.
Super friendly and great to work with. Matt and Russ were great and helped get me a lower interest rate than what the bank originally offered me.
I was trying to purchase a car here today from a different state. I spent all day speaking with Andre via text message. I was told to submit a credit application, which I did. AFTER they pulled my credit, I was then informed that I was not able to do any lending with them unless I was there to sign a document in person even though it is 2021, during the COVID era. So I was then looking into flights, talking to my local credit union, and trying to arrange a time to come out next weekend to look at it. During this time, they let another person test drive the car and told me I could no longer hold it after running my credit, looking into travel, etc. It seems as if they would rather waste your time, and not get a sale. Because that person did not end up buying the car, and neither did I. Also, check out their Yelp reviews, they shed a different light than the Google Reviews.
Seriously made buying a car so much fun! We literally came in like 5 times and they were so cool and patient every time. Chris is who we specifically worked with and he was so awesome! He never pressured us and was so awesome! So personable and really down to earth. Matt was who we worked with in finance and he was awesome! Normally it’s a headache trying to finalize pricing and negotiation and we were laughing and having a great time the whole time! He gave us a really great deal and made buying the car such a breeze. They went above and beyond to make us happy with our purchase! The most chill and cool car dealership I’ve ever been to.
Best dealership in the state by far. The staff here is friendly and kind and nobody is pushy. They’ll help you find what you need and what works best for you. It was also nice walking in to a place a business where a mask was optional and you didn’t feel like people were judging you for not wearing a mask.
We went in for one car and left with a different one but it was perfect! Chris made it a great experience for my daughters first adult purchase. Dillon did the financing and really worked hard to make it smooth and simple for her. I highly recommend Chris and everyone at Action Auto! It was a simple, no pressure purchase, we will be back for the next car!
The service while you are in their building Phenomenal, they will do absolutely anything to get you into their car. It’s what comes after, I bought a car just over a month ago, supposed to be 7800, got my financial stuff back from the lender. Ended up being 14,000! Sure its because they added gap insurance and a extended warranty without letting me know. Not a huge deal. It’s that in this short amount of time I have had to use that extended warranty. Transmission, pcv valve, front struts, bearings, boots, wiring. Just thought I’d mention they stated this vehicle went through their own multipoint inspection before sale! There’s absolutely NO way this vehicle had any inspection. I have tried several times to contact the business since to resolve these issues even if meaning to return car. Ignored voicemails, several attempts to call, financial guy even stating he’d call me back on my birthday or the following Monday. 2-3 weeks later after I contacted his personal cell phone (used to get misc documents), I have yet to receive a single call from this dealership. I’ve even left calls at both dealerships, the dealership in Lehi and Orem. I would not buy a car from this business, will not refer to this dealership, and will never purchase through this dealership again
I purchased a car March 5th and when I called to get an update on my plates, the call would disconnect every time. I eventually went through the sales department and was told that the delay was due to the DMV and out of their hands. After my temp registration expired my boyfriend called and finally got a sales person to investigate and it turns out the paperwork was never even sent to the DMV because they forgot to do an emissions test.
100% recommended, Love this place and the No pressure to buy a car! When I came in I had no idea what car I was looking for Jorge was so great to work with and helped me find the right car for me 😊 There were a couple minor items I wanted changed with the car and Zack & Jorge made sure to make it happened. Lastly Matt with financing was super amazing he went above and beyond to make sure I got a great percentage for a first time car buyer!!! I would hands down buy another vehicle here!!😊😊
I just bought a car from these guys. They let me take it to my mechanic all the way up in SLC. That was nice. I appreciated that. They were attentive with my questions and not super pushy. I feel like the price was OK. They didnt negotiate much, but the bank told me the price was fair.They asked me to give them a review and they promised me a full tank of gas... I got 1/2 a tank.Update:They called me and asked if they could make it right, so i went down and they met me at a nearby gas station, they filled up my tank and sent me on my way!!!
Me and my wife got my wifes new car from these guys there sales staff was great to work with and aswered all are question about it and where honest with us and did not try and pressure us into something we did not want will be buying are other cars from them from now on
I called ahead to schedule a test drive and drove more than an hour from my home to check out what looked like a great car. When I arrived, the vehicle wasnt even on the lot because the lot manager had taken it home. Then I found out the car had 3,000 more miles than the ad stated (on a one year old car), and needed a new windshield, which is a $1,000 repair on this car. I feel like this place is really shady considering my experience. Too many red flags to be trusted. Be very cautious with this dealership.
I recently purchased a Subaru from this dealer. Not even shortly after, the car was having problems. I took it in a mechanic and they stated the belt and alternator was worn and needed to be replaced ASAP and is going to be $1200 in repairs. These people are nothing but liars stating they do full “inspections” on their vehicles. They would sell anything to get money in their pockets. I wouldn’t recommend these guys to anyone. If you’re going test drive a vehicle, take it to a mechanic for an ACTUAL full inspection prior to purchasing. I’m really, really disappointed.
We have bought two cars from Zack W. He was great to work with. Very personable and friendly. Seemed to always try to go the extra mile for us. We are very happy!
***** My Updated Review *****This morning I wrote a four star review. I would have given five except that the car I bought lacked a spare tire. When Matt, who works at Action Auto, saw my review he called me to explain. Matt told me that Hyundais do not come with a spare (even though theres a well in the trunk for holding one). As I later verified in the manual, in the event of a flat tire, you are supposed to use a fix-a-flat kit. Weird.But now I know that Action Auto cares about what I think and that they will work to earn my business. And I respect that. I would buy here again. And recommend them.***** My Original Review *****I wanted to buy a newer car for $10,000 or less, and I found a good one here. Chris was helpful, and the process was fast and convenient.I later discovered that the Hyundai I had bought did not have a spare tire. But I suppose thats my fault because it is a used car and I should have checked before buying.
Good inventory for price and reliability.
Salesman were nice but they are so fake. I spent 27k on a 2016 Subaru with 50k miles. And I’ve spent 3k to make it run right and 1k on body touch up. For example it had a missing wheel well liner, missing bolts in my engine causing it to break, missing battery tie down kit. The list goes on, shop safely.
Zack is an amazing salesman. Not only that but a great person in general. He was super helpful and I’m very grateful for him!
Jorge was great to work with. I live about two hours away and he was helpful with the car info and Carfax and pictures and videos. I was able to see everything about the car and then come test drive it and ended up buying it. The loan process with Matt was great and went very fast and they are very fun to talk to about cars. All of their vehicles are very nice and clean and the offices are great also. I would recommend them to anyone looking for a nice car for a great price and fast service. The only reason Im giving 4 stars instead of five was because I feel that the door weather stripping on the car shouldve been fixed before I bought the car, but besides that they fixed a wiper for me, gave a full tank of gas and checked that any other questions or problems I had was addressed.:) :)***Update*** to five stars..... A few days after getting the car the alternator went out... I didnt have the extended warranty but action auto did a great job in helping me to get it figured out and fixed. The weather stripping didnt get fixed but thats not too bad right now compared to getting that alternator fixed and I appreciate them working with me on that. 👍 😎
These guys are awesome! Great vehicles for sweet prices! Their presentation and brand is on point. Sales experience was dope. And Matt, the Finance Manager, was great to work with!Would def recommend car shopping here.
This was our first car buying experience in 8 years so we did not hesitate to shop around. Action Auto was very easy to work with and had the best prices out of anyone else. Zack was helpful as we were deciding between two vehicles and Matt was great to do financing with. The floor mats were left at the Orem location and when we went to pick them up, they wouldn’t even hand them over because they weren’t in good shape. Instead, they ordered a new set to be delivered to our house. It was a great experience all around!
Zack and Matt were awesome to work with long distance! Zack sent videos of the car and they were both prompt and helpful with any information we requested. They even met us at the airport with the car! I would highly recommend this dealership to anyone buying from afar!
Best Customer Service ever!! My first time buying a car, And Im pretty sure my future car purchases will be from them, over and over again!!I love my truck!!
Hands down the easiest car buying experience I’ve ever had. Matt the finance manager had us in and out so quick, which was really nice having a busy one year old! Plus you can’t beat their prices!
This car dealership is so nice! Everyone is so friendly and so welcoming! They weren’t pushy at all on making me buy one car over the other, as well as with warranty. Overall amazing dealership! Have had no issues!
Best place to buy a car! Easy going guys and not overbearing salesman! Mitch was great, and Matt made the financial process so simple and fast! I’ll always recommend people to go here!
We had a good experience here. Sales guy Chris was pretty laid back, he had the car I wanted to test drive ready. Financing went pretty smoothly, and we got a good deal with a warranty. I would definitely come back here again.