This is the absolute worst T-Mobile location I have ever been to and I’ve been with T-Mobile for over 10 years. I have been there several times in the past and have found the wait is incredibly long and the employees are too slow for words. Today, there were 2 people ahead of me. I waited for close to an hour while they took care of them and a customer who walked in and right up to the counter where the manager helped him. I was told I was next, but then another person came in with an appointment and I was told I’d have to wait longer. I left and will not ever go there again. Terrible customer service…the worst.

Chris was my salesman. He used my transaction as a learning task. He did amazing. Everything was smooth and easy. I ordered the 5g wifi router. Waiting on delivery. Should be here soon.Hey Chris hope you can get the internet at your place!!

If I could give them 0 stars, I would. From the moment I walked in there was NO customer service. There was a long line and everyone was taking their sweet time and had no regard. Various customers were getting frustrated with the team members. I got skipped in line because a team member knew the customers behind me. At that point, I was completely done with the store. Once I saw a team member had stepped away, I asked them if they could help me swap the sim in my card (since T Mobile and Sprint are now together and I was a Sprint customer). He looked me in the eyes and said “it’s a self service to swap the sim.” I said “I’m here because I’m having problems with it.” He kept insisting it was a self service. So, I went home and spent 30 minutes on the phone with customer service trying to figure out why my phone wasn’t working after I swapped the SIM card when this could have been resolved when I was at the store with someone who claims to be a professional. Safe to say I’m never going back there again. I would never recommend this store to anyone not even my worst enemy. Drive the extra 10 minutes to the other stores and actually receive help for what you need.

Ray, Chris and Nishka were great attending all their customers. Ray was excellent and great attitudes. Love going to the store when needed.

Me and my wife visited this location and waited for over two hours for assistance. We even noticed that the store manager offered assistance to a Spanish couple that came in way after us.It was noticeable that he gave preference to Spanish customers before any one else. We heard and experienced for ourselves if you’re non hispanic you treated poorly and sent to the end of the line. Not a good customer experience on being a new T-Mobile customer.

Waited on line with my 88 year old grandmother and 82 year old grandfather for over 40 mins, the workers didn’t even offer a seat to either of them. With 4 patrons waiting for help the workers assisted someone who just walked in because he had been in the store the week prior. Wait time is too long and agents do not work fast enough given the volume on a weekend.

I waited 45 minutes to get my phone screen protector switch out. 2 guys in the store, one helping the customer and the other one just walking around fixing stuff. Did not even acknowledge the fact that I was standing there. So unprofessional. Cancellation my contract with them. We have a line of 8 phones. Unhappy

Just a bunch of teenagers milling about. No real sense of direction or purpose, and most certainly no real prospect of offering customers help in any meaningful or significant way. Seriously just do not waste any time here. Proceed to another t mobile branch.. shame I cant give 0 stars..EDIT: Certain staff members are also very rude and condescending in the Spanish dialect.

They somehow had an hour long line with no phones in stock and no knowledge of products outside of the Samsung and iPhone lines. If they had info cards I could atleast check if the phones they had were of any value to me.This and not being able to check stock of other stores makes the experience really poor.When your phone is dead and you need a phone. At the time of writing this dont go here.

I got a new phone today on Joan Avenue in Lehigh Acres Florida. The young man who helped me Chris, was above and beyond helpful and nice. I really appreciated my experience

I would put 0 but it doesnt let me, costumer service was horrible even though they had 3 ppl to help out nobody did anything afte 15 minutes that I was in the store and one of the representatives was talking bad about my self with another of them

Good. I just left the store. Yesterday we switched from Verizon to T mobile. Chris, one of the sellers, was very friendly and polite. Today we had to go back because we had problems with the system and ARIEL CALLED THE EXPERT, could not give us any information because Chris was the one who did our process, excuse me Ariel, you do NOT have any ethics to treat your clients, you cant be called expert, unless you are an expert treating animals. You have no idea how bad you looked in front of the lady who gave me all the information. Her name is Luks, I think so. Thanks for all the steps and the information that you could not give us. Why because we are Hispanic? There is no worse flour than the same bag. We are in a free country and you are the WORST PERSON IN THAT STORE.

Best customer service around! Derron, the Store Manager, and his team go above and beyond to make sure their customers phone needs are met in a professional, timely manner. I highly recommend doing business with this T-Mobile store.

Derron and his store are the best. What a organized location. Clean, friendly Staff, knowledgeable, they were all very helpful. I will definitely recommend them to anyone looking for a phone or accessories. Kudos and job well done.

Fantastic service! Derron and staff are extremely knowledgeable and were able to assist with all of my phone needs. I would recommend them highly to anyone in the area

Worst store ever. Employees are rude lazy and very irresponsible. They were here at 930am. Store opens at 10am. They left at 945 and didnt return till 1015. Long line outside. They went in the store and left us outside. When we asked to let us in They rudely said well be an hr if you dont like it go to another store.

I have noticed that the staff particularly the manager is highly unprofessional with existing t-mobile customers who have come in, not to purchase anything but for assistance on an existing issue. While I waited for my purchase to be completed, a woman came in with a broken phone and needed help exploring her options. She was treated gruffly and rudely by the manager and when she left, he proceeded to speak badly about her to clients and staff in the store! even made fun of her driving as she left. How absolutely disgusting! Have they forgotten that t-mobile is their parent company and they are in business to more than just sell merchandise? I for one will never return.

Went to this store to switch from my other service. Talked to Damien, boy was he full of lies. Had theyre service less than 48 hours & relieved a bill for $84. after I was told it would only be $75. Service was horrible on my phone anyway so I dumped ⁰them & went back to my old service, got a fantastic offer. The crew there are unprofessional & need more training. I disputed the bill & finally got it resolved at another T mobile on lee Blvd & edwinton road in Lehigh. A lovely yong lady named Savanah helped me & was professional & knowledgeable. Thank you Savanah.

Gabriel was not attentive or helpful and was a very disrespectful for no reason

Extremely rude employee his name is Gabriel. Was not willing to help and even told us we were ruining his store and the way it worked

Dainel helped me out, great customer service. Such a great help10 stars for him

Gabriel was very disrespectful and rude. And accused us wasting his time

I have been to this T-mobile on several occasions and always felt that the staff could be a bit more professional but I always overlooked it because I always received the help that I needed. I went in on a specific occasion to inquire about opening up a two line plan with them. When I arrive the young lady helped took down all the information she needed to check about pricing; while she was doing that I also was consulting with my husband to make sure we wanted to proceed to the plans based on pricing.We made the final decision not to proceed and I told the young lady we changed our minds and we no longer wanted to continue with opening up new plans with T-mobile. I thanked her for her time and left.A month or so later I receive a letter in the mail from T-mobile stating that my phone has been disconnected due to non-payment; which I found to be very odd because I did not have a plan with them. I immediately went into to the T-mobile store to verify what the issue was.When I arrived the young lady that helped me (she seemed to lack patience and appeared to be annoyed) checked the paperwork I received and looked up the information and asked me questions regarding the account. I gave her the necessary information and also let her know, that I did come into the store seeking information about pricing for plans but did not move forward with the process. She explained to me, that this could be case of identity theft (first reasoning given), also told me that the person that assisted me the day I came in inquiring about pricing could have open the account and issued SIM cards and Phone numbers to an account created to check pricing/plans. Per her words the account was supposed to be canceled after a certain amount of days, because there are no phones attached to this account just SIM and phone numbers. We contacted the Tmobile customer service line together and I was told the account would be removed and taken care of because they are processing it as a fraud case.I made another call to Tmobile a few days later to verify the information I was given and was told the case will proceed as fraud and I have nothing to worry about.A few weeks later, I receive another letter stating that my account (the one that I never authorized to be open using my information) has been sent to collections and I must pay a balance of $337. I returned to the store and asked to be given the information regarding the person that opened the account so I can speak to the corporate office about it, I was told that I could not be given that information because they could not verify who opened the account (which I found odd because this was the store I walked into inquiring about plans).This situation was highly unprofessional and disappointing. I understand they are running a business and the sales associate are paid based on commission, but the commission should not be based on committing fraudulent activity using a customer information without their consent.I am now left with the task of cleaning up a mess I did not make and could possibly have my credit affected because of unprofessional thieves.This situation has left me with a very bad feeling regarding T-Mobile as a company and I will no longer refer family and friends to this location.

Horrible customer service. Daniel is incompetent and rude. Drive the little bit extra to Ft. Myers. Not worth the frustration.

Good service, and very knowledgeable staff. They took the time to find out what I was looking for and explain everything in detail to me so I knew exactly what I was getting.

I came to this store a couple days ago for the first time to upgrade my phone when I was finally called by a young gentleman his name is Dainel. He not only helped me with the upgrade he answered all my questions and on top of that helped me out with a great deal on two iPhones for my kids. I will definitely come back here for anything I need, not only he was nice but the rest of the coworkers that was upfront with him 😁👌🏽 💯 (You guys need more tablets)Thanks 😁

Great store & excellent service with Ana, very helpful & patient in solving my issue with my cell. ***Thank you ***

Man, I just came in to get my information put from one phone to another because my phone wasnt working, and these Gs straight fixed my main phone so I didnt have to use my old one...they are the best I only go to this store because they always have the answers and save me money!

Really friendly customer service. Fast and efficient work

Dainel was a great help, I do recommend seeing him, thanks for the kindness

Do not care about customers, just care to sell. Do not take phone to repair by warranty but to sell new phone and kick out from store at closing.

Dainel was very helpful and knowledgeable and every body was really nice. I’m definitely coming back to this store 😁

Lux was very helpful, especially when my boyfriend and I wanted to switch over to T-Mobile and he couldnt remember his pin from Metro.

Worst store there is out here in Lehigh Acres, save yourself the trip and go to another store. Trust and believe they have no type of customer service! All the employees including the manager have no decency.

From when we started with an associate it took over 3 1/2 hrs to get a new phone and have information transferred. The associates were not very knowledgeable about products or processes. MNy associates need a substantial amount of extra training. Good luck

Came here with my mom and was helped by Dainel and Ana they where both really nice and helpful im very thankful 🙏:)

Israel and Dainel helped me solve some technical issue on my phone and account there ws really nice and helpful and helped me to the end. I recommend coming to this store 100%

Received new Sim cards, great service!

Great people working in this store. Highly recommend.

My initial experience was really frustrating and I left disappointed. I went back the next day and Gianna was able to help me lease a new phone & solved all my problems from the day before. She was really informative and helpful in going over all my options and getting me the best deal.

I came in looking for new service and Liam was the rep who helped me.he gave me wonderful customer service.Im very happy with sprint so far and i even got a amazing deal for a tablet.if i need anything i plan to come back to this store.

Went in this month and had excellent customer service with johnny.i keep coming back to this store to get all my devices.the whole store provides wonderful customer service and always take care of my needs.this is the only sprint store i go to when i need help.

Great service by Darron

Worst store apparently its a 3rd party store. I specifically said I want 35$ unlimited kickstart plant they slam my account with a 45$ 2gb plan they took 6 hrs activating 2 phones only got one to work sent me on there way and told me to call the sprint 1800 number. I had to go home and reload my phone and start from scratch then it activated only to realize that they messed up my plan then I called corporate and had to go to another sprint store to get help. Do not go here go to the corporate store on homestead they know what they are doing.

Universal Wireless - Greatest cellular store period!! I was on the phone with Sprint the motherland and they couldnt get my iPhone to connect cellular data through their own company. As we rely on our cell phones like a 3rd arm when it stops working its like time is standing still. so aggravating. Hours I spent with this stupid nonsense. Ill take a pass on the 3rd world phone experience with Sprint too.They even went as far to tell me it was an Apple problem with my phone.So, off I went to Universal Wireless Sprint at 3004 lee Blvd, Lehigh Acres.I went there not because I live anywhere near it but because I called and they told me come on down and they would look at it. Unlike Apple who was giving me a genius bar appoint for 2 weeks out and 2 hours away.Im here to say that Universal Wireless - David Maldonado & Daniel Fonseca had my phone working in 10 minutes. The know what they are doing. Unlike Sprints motherland over the phone and Apple. Give me a big break please.I dont write reviews. But I just had to do this as soon as I got home. Thank you David & Daniel!! Job well done. Very much appreciated.

Went thier js problems with my phone not very helpful told me I needed a new phone went to the corporate store they fixed my phone in 15 minutes

Sprint stores and phone support has the worst customer service. Its definitely not worth the price we pay for the service recieved. Im very surprised Sprint is still in business

Im very displeased. I was deceived. I asked, can I get two phones and 5 lines? What will be the cost? He was told that the motorola is 11 dollars a month and 5 lines is 100 dollars. I agreed. I waited more than three hours. then I was already very tired. when I came home, I saw that I had to pay 210 dollars. I was deceived. they enjoyed that my English is bad. Today I will go and return everything. Im very displeased. after another 3 hours of waiting I was informed that I had to pay an additional 120 dollars. why just do not say? why are they cheating? do not believe them.

Excellent customer service

This store is a franchise and the give bad reputation to Sprint! They are liars. The employees do not have good training, they dont last either. They will lie to clients in order to sell. They create fakesales on phones (like 50%off) and is not accurate. Call Sprint corporate or go to the one on Homestead in Lehigh. These people are not ethically qualified to do business in an elegant manner.

Worst TMobile ever. Felt like all Sprint employees. If this is the future of TMobile then Im out!

Not good customer service if soo better go to main store at homestead road before stacey rd.

Dainel was great

I went there Wednesday to buy a phone and I spoke with Dailen Corrrea and Dayanis Duran and I was very satisfied with their customer service, very professional and friendly staff! 10 Stars ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐

Awesome Customer Service! Definitely gives Sprint a good name and reputation.

They hook u up just to screw u on ur bill n there seven day satisfaction is a joke been with out the sprint phone for three weeks because there workin on it they dont now how to call back. So sprint in General is a joke as far as takin care of there customer if u ant got a phone yet this is one i pass up pass up especially if u live around this store or local area

This sprint store is brand new and the staff was extremely helpful and got us an awesome deal

Great Service

Kinda of friendly but no help. Made matters worse, inconvenient and after all that time fiddling, the other rep said, we dont do tech support here, you have to go to another Sprint store...... what??Three times there does it for me,, this is my last time.

Arrays the best service

This store is a rip-off

Bad customer service, 4 workers in the store and only 1 serving customers, too long waiting, I do not recommend it to anyone, go to another store, total shame for tmobile.

Good attention and very professional

Dainel has helped me in everything. Wonderful service very grateful

Excellent atention.

The best service I have ever received, many Gracia Dainel :)

Dainel was very attentive and patient, very happy with the service 😊

Very grateful to Dainel whenever I go he takes care of me and solves problems, thank you very much.

Very good service has entrance for wheelchairs

Very good

Johnny is excellent. Good service, very helpful. Ive had to go a couple of times, just to clarify doubts. And always with a smile and super helpful.