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The Lock Up Self Storage
5500 Timmers Ln, Lehigh Acres, FL 33971, United States
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The Lock Up Self Storage
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Ge
Review №1

Great customer service and fair price for what’s out there. Clean and temperature controlled. Ask for Dino, great customer service.

-
Review №2

I cannot say enough just yet about this location, between manager Dino & John that works front desk sometimes, this is my first time getting a storage unit, I’m glad I chose them, they were soo so helpful, & Dino held one for me & called to tell me there was a better one available!!! That’s service!!! Thanks guys!! I will recommend!

Gy
Review №3

The staff was very helpful to us considering it was on such short notice!! We got the perfect size storage for the amount of furniture we had, it was also a very clean space. It was very organized and secure as well. The price was also *chefs kiss* excellent!!

Pt
Review №4

Got a great deal on a 10x30 unit here. Rafael was very helpful and nice. They offer push carts to bring your stuff to your unit. It’s very new and clean inside, and the entire place is air conditioned. Would recommend!

To
Review №5

Their prices are better than most facilities around Lee County. This is one of the only places that have all their units inside and out of the elements. All the units are in a climate controlled environment and access is fairly easy. If you have a budget and you want high class service this is your place to go for all your storage needs.

Ev
Review №6

I am always amazed at how clean the entire facility is and very happy with storing my belongings here. The facility is always secure and that makes it a great comfort knowing that security is also a top priority. Rafael is always so helpful, friendly and goes out of his way to make sure the needs are met. I cant help but to look at other storage facilities when I drive by them and see they are not close to the standards that Rafael keeps Extra Space. All I can say is that if you are looking for a place to store your belongings I highly suggest you do so here at Extra Space

Zo
Review №7

Most affordable storage facility in the area. Process for moving in and out is so easy. Manager, Rafael, has been so incredibly helpful to my sister who suffers from dementia My sister had been renting a unit for about one year. Very professional, courteous and kind. They go out of their way to assist in any way they can, especially the manager. I highly recommend this facility to anyone seeking a convenient, clean and affordable storage space.Best storage facility in southwest Florida!

Do
Review №8

My first experience with extra space storage. I must say they exceeded my expectations. Extremely nice, clean, no stinky smell, and great climate control. Welled lighted and your properly is safely secured. If you are in search look no further Extra Space is the place to be. To great assistant is Shale and Rafael 👍

1s
Review №9

I am very happy with the service and price point is very competitive. Not to mention very clean. I was with another storage company for 13yrs before we switch to Extra Space Storage, best decision we ever made.

Er
Review №10

Great place to rent. Perfect location, easy process and outstanding customer service support from Rafael. I would rate higher if the parking and loading/unloading area was more spacious. But Rafael makes up for the parking flaws with hit positive upbeat attitude.

Si
Review №11

Great customer service from Rafael! He took his time to explain the different options available and even provided me with a tour of the facility! Hes a very kind and happy person. Im pleased with my experience at Extra Space Storage.

Je
Review №12

The staff at this location are always friendly, helpful, and professional. I had to cancel my unit due to moving out of the area, but they made the move-in and move-out process very easy. The building is very clean and its nice to have an air conditioned option, as I have seen friends belongings ruined in outdoor storage units. I would highly recommend this location for your storage needs!

De
Review №13

The staff is friendly and the facility is clean. It is helpful to have hand carts. Raphael offered his services and made the process easy.

Ti
Review №14

My monthly bill went from paying 99$ From July-November then it went to 125$ in December and now In January they want me to pay 189$. I’ve never had a late payment or anything. It’s absolutely ridiculous. I do not recommend this place. They will rip you off!

Di
Review №15

Very polite. Representative was informative. He answered all of my questions. Gabriel was friendly and made feel comfortable in knowing the choices that were available to me. I would definitely choose to ALWAYS store my belongs with Extra Space Storage!

Ca
Review №16

Affordable prices and great customer service. Rafael helped me with all my questions and helped me pick what size I needed for everything I was storing. Im relieved to know my stuff is safe in their clean, air conditioned, surveillance protected storage facility.

He
Review №17

This was my first time renting a storage unit and Rafael made it so simple for me! He is incredibly kind, patient, and even comical. I am so so thankful that i chose this facility. Definitely get your storage unti from here and ask for Rafael. You wont be disappointed.

Ja
Review №18

Rafael was awesome. Smart and outgoing and actually knows how to do his job. He deserves a raise and deserves to be one of the faces for this storage place . I recommend this storage place to anyone who needs a great environment for a low price.

Na
Review №19

Awesome units, very nicely kept, clean environment.Staff member Rafael was always great and helpful! Highly recommend if looking for a storage unit!

Ma
Review №20

Renting a unit from extra space storage was so fast and convenient. Rafael was amazing, and extremely helpful; with a wonderful personality and attitude on the job. I highly recommend anyone to rent out space from here, it’s fast, easy, convenient and an all around great experience.

Mi
Review №21

This place is clean and the service was perfect. Thank you Rafael taking the time to Show my sister and I the space that we needed. Is perfect.

Jo
Review №22

Best price I found

SU
Review №23

The online service was easy and convenient to use. The office personnel I have spoken to were so friendly and helpful.

Fr
Review №24

Great Customer service, my moving experience was by far the best I’ve had in renting a storage unit. Prices are very good compared to other storage units in the area. Rafael was very nice and did a great job giving me a tour and helping me decide what storage unit would fit my needs. Highly recommend this Location For anyone looking for a storage unit. Fairly new facility only 6 months old And they are air-conditioned.

Le
Review №25

I can’t believe I waited this long to get a storage unit!!! I shopped around and was very disappointed in the condition of other places and the staff. Then I visited Raphael at extra space storage and I am so happy I chose this place to store my items. A friendly staff who went above and beyond to help me and a clean storage facility. I am so happy with my decision. Thank you Extra Space Storage I highly recommend your facility especially this location!! I would give you 10 stars!!!

Ed
Review №26

Rafael Denizard was very nice to me when we were talking on the phone. He helped me patiently make the contract over the phone. It made me feel very comfortable. I am so glad that you have good customer service people like him. Regarding storage, it is very clean and very easy to access.

Li
Review №27

I cant be more pleased with my storage facility. When i encountered an isue with my rental Mr. Rafael was very understanding and got on the phone right away to assist me in fixing it. He also had a sense of humor which is not common for places like this. If you ever need a place to put your stuff this is the place. I am a very happy customer. Tank you Rafael!

Fe
Review №28

Customer service was great, very accommodating! Would highly recommend this location.

Od
Review №29

It was a great an easy experience. Bob was very helpful and friendly. The price was great, and the units are clean and neat. We are very happy with the storage unit.

Ai
Review №30

The booking process was so easy! I reserved my unit online, and within minutes, received a call from Rafael to complete my booking. I was able to do everything over the phone.

Na
Review №31

Easiest and fastest transfer to larger unit. All completed in less than 10 min. Friendly and knowledgeable staff. Thanks 😊

Ga
Review №32

These guys were awesome in their customer service not only did they make me feel like a VIP they were super nice about me coming in close to closing hours

Ga
Review №33

I was very impressed with Extra Space Storage. It was very clean and well maintain. Good security. The staff was very professional and friendly. Rafael in particular was very pleasant and helpful. It was cheaper than other places in the area that I checked. I would definitely recommend Extra Space Storage to anyone looking fir extra storage space.

Tr
Review №34

Extremely considerate of their customers and that’s what I always search for n expect n this company is the safe place for my items! Ty Rafael very much!!

mo
Review №35

Shout out to Rafael for making sure I got the best deal for what I needed. I highly recommend this Extra Space Storage. Nice and clean and friendly staff.

Tr
Review №36

Raphael went out of his way to show me 3 different units until I found the one that I wanted I couldnt have had a better experience he was very cordial I would recommend this place to anyone it was exceptionally exceptionally clean and well lite. The unit was clean 👌

An
Review №37

Love the level of customer service. Rare nowadays. !! Clean building, clear and detail terms and no hassle.

Ab
Review №38

Rafael and Bob were very professional and made the rental process extremely easy. Id never stored anything before, so I didnt know what to expect, but they walked me through every step and explained everything thoroughly :) 10/10 would recommend

Ye
Review №39

This place is very nice and clean and Rafael is also very nice when answering any questions I had and giving me information about my storage unit!

Ka
Review №40

I received good costumer service from Rafael. He was very helpful, he made sure I was satisfied with my unit and also recommended supplies to meet my needs with my moving. I was truly amazed on how professional he was... I would recommend this facility to everyone...

LE
Review №41

Jennie and Rafael were very helpful and pleasant, during a tough time... they were courteous and delightful and I would not only recommend them and this location but I would also return back to them if I needed to use a facility again.. thank you guys so much.

Da
Review №42

Bob and Rafael were very, very helpful. The move in was easy, everything was able to be done online. Bob even went above and beyond for us. Thank you guys.

Me
Review №43

Best storage facility ever! Price is right and the staff is amazing! Raphael is a God send! Thank you extra space storage...... I definitely chose the right place this time around! 10 stars plus! 😊

Ri
Review №44

Extra Space storage in Lehigh Acres is one of the nicer and newer storage places around. The building is conveniently located just off of Lee Blvd. The place is clean inside out. Service is great and prices are very reasonable. Glad I chose them!!

Je
Review №45

Jennie, the representative of Extra Space Storage, was very knowledgeable and explained everything. Having never rented a storage unit before, she was very informative and made sure we had the right size unit for our needs. Very clean facility. Would definitely recommend!

Ro
Review №46

My experience has been wonderful. They go out of their way to make you happy.Raphael has been great.

bu
Review №47

Rafael was extremely helpful in finding us the right size storage for our needs. The facility is priced much cheaper than other storage facilities in the area and it is very clean and secure with easy access when we need it. Very happy with our experience here and would recommend to everyone.

Je
Review №48

Rafael is awesome very helpful always such in a good mood I would definitely recommend this place to anyone it’s clean and friendly staff

jo
Review №49

Had such a great experience with the staff at Extra Space storage. I was under an immense amount of pressure when I went there . the young man was very attentive of ny need at that moment without my having to explain much. He made the process less stressful and placed me in the correct unit for what i needed to store. Definitely will continue doing business with Extra Space Storage.

As
Review №50

RAFAEL IS A GOOD PERSON HE BROKE DOWN THE PAYMENT TO ME EXPLAIN EVERYTHING HS EVEN TOOK ME ON A TOUR AROUND THE PLACE HE SHOW ME SKME UNITS AND SHOW HOW TO WORK THE ACESS CODE HOW TO GET IN SHOW ME MY UNIT EVEN GOT ME TO A CLOSER ONE I WOULD RECOMMEND EVERYONE TO THIS FACILITY BECAUSE THIS IS MY FIRST TIME

My
Review №51

The guys there were very kind and helpful! They seemed to really care about our needs and made sure we only got the unit size needed. We we appreciate the many options and especially the cleanliness of the facility. Also, that they care about pest control. Rafael and Bob are the Bomb!!

An
Review №52

Rafael was awesome! He was very helpful, we showed up last minute when they were supposed to close and he still let us in and took his time to show us around and get us situated. I highly recommend coming to see Raphael for all your extra space storage needs!

PE
Review №53

Hey the staff are PURE AWESOME!! Giving you information unlike that Ps place. YukEXTRA SPACE GIVES EXTRA SPECIAL attention to your needs.. PERIOD!!THANK YOU AGAIN!!

El
Review №54

Rafael was wonderful and so helpful. He gave us a great rate, showed us around, and helped us pick a great space. The place is clean and I feel safe going there. Highly recommend!

Ta
Review №55

From out initial conversation Bob was friendly and informative. I arrived at the Lehigh Acres location and Bob was there to greet me at the door and he even remembered my name(dont get that often). I am pleased with the unit and the effort to accommodate my needs. Thank you Bob.

Ch
Review №56

Excellent service and really appreciated Rafeals attention to detail. Love the storage unit and service.

JD
Review №57

Great experience, very clean and Raphael helped us choose the right size of storage we needed. he was very professional and helpful. we appreciate his help! I give this place an A+.

Be
Review №58

Rafael is an awesome and helpful manager my experience with extra space is one of a kind.

Fl
Review №59

Super clean and very friendly, accommodating, staff. I would recommend this facility to anyone looking for a clean, safe, and new facility to store your most valuable items. 24 hour surveillance also, cameras everywhere. Extra Space Storage Rocks!!!!

Re
Review №60

No issue great person at front desk. Very pleased with my unit.

Ch
Review №61

Great service!!! Rafael went above and beyond to make sure I got the right storage unit at the right price and location. I would definitely reccomend this storage facility for all your future storage needs!

Le
Review №62

They were very kind and very happy and went above and beyond to help us. Very clean and cool inside and answered all our questions. Especially Rafael he was amazing.

Wa
Review №63

Jennie and Ralph were awesome! The facility is extremely clean and organized. I would highly recommend this company.

So
Review №64

Bob was wonderful to work with! Such a professional process.

Ty
Review №65

RAFAEL DENIZARD IS VERY RESPECTFUL STORE MANAGER. GAVE ME A TOUR OF THE FACILITY AND ANSWERED ALL MY QUESTIONS. I WISH IT MORE POLITE PEOPLE LIKE HIM. VERY EXCELLENT CUSTOMER SERVICE.

De
Review №66

Rafael at Lehigh Extra Space went above & beyond to help us get into just the right size unit. He took his time with us, let us know about specials & was very personable. He is an asset to the company. Thank you Rafael!

Br
Review №67

Good serviceGood placeRafael was very helpful when I needed

Je
Review №68

Bob and Rafael at extra storage were absolutely great! Friendly and knowledgeable. The service they provided was A-1!!

Ka
Review №69

Rafael is a very kind person and very helpful. He help me choose the right space for my storage. Extra Space Storage is a very clean environment place and well secure Recommended.....

Sh
Review №70

Jennie was very kind helpful and friendly with me asking so many questions. It was a pleasure She showed me around answered all my questions and helped me a lot. It was a very pleasant experience and I will recommend this place to my friends and family Thanks Jennie u were pleasant to work with. Your customer service is amazing. Haven’t experienced that in many years. Zeila Gambrell

Mo
Review №71

Storage is extremely nice and clean. Had the pleasure of working with Jennie, she was extremely sweet and helpful. Definitely enjoyed my experience here especially for my first time renting a storage! Thank you Jennie!!!

Br
Review №72

Super friendly and Respectful manager, very clean, good prices and amenities.Safe and Secure. Has handicapped parking and Elevator

Da
Review №73

Rafael was great. Explained the contract and the pricing in very clear way. Friendly and very customer centered. Highly recommend.

Wi
Review №74

Great Customer service, my moving experience was by far the best I’ve had in renting a storage unit.

Am
Review №75

This has been a super easy process. From the online reservation, to signing the lease on the unit. Both, Rapheal the onsite manager and Bob, who was helping out, were knowledgeable and helped me in picking the right size unit, explained the lease and made sure I was comfortable and confident in the whole process. They also went above and beyond and waited for me after normal business hours due to being stuck in traffic.

Ma
Review №76

Great place to store your things. 3rd time customer. Very courteous. Clean place. Knowledgable. Thank you Rafael for taking the extra mile!

Wh
Review №77

Leigh Ann & Bob were very helpful and courteous. They helped us figure out the size of the unit and what would benefit us. Great Service!!!

an
Review №78

Great storage space. Very clean. The staff is wonderful. Luvonney was a wonder to meet and helped me with anything i needed.

Ca
Review №79

Smooth process the whole way.

Es
Review №80

Raphael was very nice and accommodating. His assistance during this quick move was invaluable to me!! Thank you so much!!

Er
Review №81

LuVonney was so helpful and kind. I would recommend that people come here and see the great customer service.

al
Review №82

Rafael was great and very informative throughout the whole process of signing up!! Highly recommend this very clean and professional storage center!! Ask for Rafael!!!

C
Review №83

Bob was very helpful with getting us set up quickly. Very clean. Second time Ive used Extra Space Storage. Thank you guys.

Sh
Review №84

Luvonney Lamar was wonderful on helping is find out perfect unit Im happy to have this experience and looking forward to do more business with extra space storage

Jo
Review №85

Very clean controlled climate very friendly staff I highly recommend this place!

Ch
Review №86

Rafael is the best I went in the store told him excatly what I need and he took excellent care of me had a change a plans and called him and when I tell you he went above and beyond for me I recommend that anyone in search of a storage search no more extra storage is the place nice clean cant express how great the customer service is

El
Review №87

Amazing experience. Great customer service 😊 Great price

Ti
Review №88

Raphael the manager was very accommodating, happy to show us around. Very pleasant to deal with.

Jo
Review №89

Raphael was very professional, informative and showed me everything I needed to know about gaining access to my unit and how the billing Works hes an excellent employee a real asset to your company and I was very impressed with your facility Im glad I rented a unit

Ti
Review №90

They are great an affordable, I saved 100$ bucks an for the first month free!

Al
Review №91

LuVonney was so helpful! She was friendly, fun and made it an all around great experience! Thank you!

Na
Review №92

Rafael was great, showed me units until I found the one that met what I needed! Would deff recommend. 😊

Ma
Review №93

Great service. Rafael was an awesome salesman. Good job Extra space 👍🏼👍🏼

Li
Review №94

Met with Bob and Rafael great guys was very impressed with the unit just perfect for what I needed . Very clean building.😉

Ri
Review №95

LuVonney was excellent and very accommodating. Took the time to show us the unit and explain the options.

Gi
Review №96

Great customer service, facility is nice & clean.

Sh
Review №97

Very clean and organized. Very friendly people. Love the way everything is set up and how well i was taken care of.

li
Review №98

Excellent Customer Service from Bob ..Very clean

La
Review №99

Rafael was very nice he showed us around the units that was best for us and even stayed after hours to finish are registration.

Ja
Review №100

Leigh-Ann is the supervisor that is great. she was super helpful. highly recommended

Information
36 Photos
100 Comments
5 Rating
  • Address:5500 Timmers Ln, Lehigh Acres, FL 33971, United States
  • Site:https://thelockup.com/self-storage-lehigh-acres-florida
  • Phone:+1 239-674-3124
Categories
  • Self-storage facility
  • Moving supply store
  • Storage facility
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