We are super happy with Jay and his crew. They were prompt, friendly and very courteous.they had great product knowledge and excellent priceing. You cant go wrong with appliance city.they treat you like one of them and the service after the sale was great. Thanks Jay!!!!

ZERO STARS FOR THIS SERVICEI have been trying to get service from this company for weeks and weeks.Despite having come out to assess the work needed and hundreds of dollars in service fees paid to them for those assessment calls, this provider is not being responsive in providing the promised service.I have repeatedly called and asked for the principal in this business to complete the promised service but he is unresponsive, misrepresents that he is coming out to do the work or is on his way and does not show up.

Jay was sent by Summit to repair our defective fridge. He did nothing, dodged my attempts to reach him by phone-call and text for weeks, finally answered one call, assured me parts were on the way, and then completely disappeared. Two months ago. Last time I called, his number was disconnected. Yet Summit still assured me he had received the parts and would be arriving yesterday (Wednesday, 7/14/21) to do the work. To our total lack of surprise, he never called or showed. There is a reason nearly every review here is scathing. This is not a legitimate business. You’ve been warned.

Warning: Find somebody else. Anybody else. If you decide to just set your appliance on the curb and forget this guy, youll be better off. Itll still cost you less time and money than dealing with owner, Jay.Jay lied several times to us and to our home warranty company and cost us our coverage. I cannot imagine how a person who is so dishonest is still managing to get business. Jays lack of basic competence cost us thousands of dollars and hours and HOURS of time.

Very helpful guy. Always on the clock.

I had service from another company and the could not repair it Jay was the only one who had the knowledge to fix the problem hes great!

Zero stars, warranty claim opened 3 weeks and never got a call, rescheduled 3 times and never got a call. Said he would order a part so we could have the stove by Thanksgiving and never showed up. Spoke to the new repair man and found out that this guy is actually Jay from Jays small engine and appliance who my father worked for in the 80s, Known for keeping peoples stuff until they forget about it and then selling it. More better business reports against this guy than the local pyramid schemers. No staff, lies straight to your face. The guy is a total skam artist.

Sold me new $800+ fridge on 8year warranty, but 6 months later refused to fix it or even remove it for over a year. I delivered it to him for refund, but he wasnt there and nobody returned my calls. Jay was always out of the store when I showed up in person multiple times over the next 6 months. I finally gave up. Refused to service, refused to remove, refused to refund my money and refused any correspondence for nearly 2 years. Warehouse burned down after I gave up and Jay was surely paid for the loss by insurance. I was not reimbursed for food loss or my investment.

This dude is a liar. I had such a terrible experience with Appliance City. I opened a claim with my home warranty company that was given to Appliance City. I was told that I would get a call to schedule within a day, 3 days later, after not having gotten a call, I called them. The girl who answered the phone couldnt have acted any less interested in talking to a customer, I was told Id get a call back...I never did. I called again a couple days later and still nothing. Finally, I called the warranty company and they were able to connect with Jay while I was on the phone and we got an appointment scheduled. He came out, told me the microwave would need to be replaced and said hed contact the warranty company to get it approved. A week later, I called him and he said he was waiting to hear back from the warranty company and hed let me know when he did. A week later, I called him and he said he was waiting to hear back from the warranty company and hed let me know when he did. A week later, I called him and he said he was waiting to hear back from the warranty company and hed let me know when he did. See the pattern? Finally, I called the warranty company and they said theyd never heard from him. After a huge complaint my work order was given to a different company, and I had a technician out within a day. Turns out it was a bad door latch, a $3 part. After 5 weeks, I finally have my microwave back...no thanks to Appliance City. I have no idea how this guy has a business, he stinks of burning pants...liar, liar.

This company receives zero stars from me. Jay is the owner and makes all service calls. If you have an appliance under warranty do not call this man! He comes out to diagnose the problem and says he is going to order parts and it would be 7 - 10 days. We called him five or six times over the following 4 weeks only to get no call back and the brush off. After a month of no service we finally got another company out to look at our fridge and this other gentleman said Jay has been known to collect the funds for the warranty repair and never go back out to actually fix the appliance. Jay also tapped the lines so the new repair guy could not diagnose the problem. We have had to throw out hundreds of dollars worth of food only days after purchasing it. After this happened, I checked out the Better Business Bureaus website and there were nine similar complaints in the last three years about this business (also named Jays Small Engine and Appliance Service). Stay far away from Jay and Appliance City.

I ordered a part several months ago I was told may tag would cover the part cause I took out a filter that is inside the cold water inlet so a cold water valve went bad the tech Jay says he is also the owner says the part always fails. The point to this is it has been 3 or 4 months we are out 100.00 dollars and our power bill has gone up due to using more hot water than usual. I finally spoke to Jay he claims the part was on back order I asked why wasnt I told this he says we only call when the part comes in I said so why wasnt I called his reply was he doesnt know but yet he is the owner I told him to keep the 100 and just put the part in he said no he doesnt want to loose 140 dollars I replied but if u are the owner and are always busy u can afford to do that for the inconvenience but you are refusing to do so then I asked how much the part is he said 140.00 I the said I would cover half of that so he wouldnt be out everything he still refused so I called a few choice words and hung up so I called Maytag to file a complaint who I am on the phone with now. After talking to Maytag they agreed to cover the cost due to the huge inconvenience. I would honestly say if you live in the androscroggin area and maybe a bit beyond you may not want to get a maytag or whirlpool product just because of really bad contractor services which stinks because Maytag and whirlpool build nice stuff

This is the worst repair service I have ever encountered. Jay lied to me the first time he was supposed to show up, lied the second time and finally came to look at my refrigerator. Almost two months later and 50 phone calls it is still not fixed. Here are a few lies he told me, UPS isnt delivering in the whole US today. There are no tracking numbers for the parts. It left the warehouse but it cant be located I will see if the part came in and put it in tonight I have the part in Portland and will pick it up today and put it in tomorrow:| That was the last I heard from him. He should not be allowed to continue to run his business. He even has his daughter working for him and she is now passing along the lies for him. Shame on you Jay you are a terrible human being that would lie to a paying customer. I dont know how you sleep at night!!!!!!!

No one shows up when appointments are made. No one answers the phone. The manager doesnt even have a voicemail you can use. Horrible company, use anyone else if at all possible.

Sadly we didnt have the greatest experience with this company. Our TV needed to be repaired and the company, Hisense, scheduled to have these guys come out and fix it. They were scheduled, according to the Hisense employee to come out June 28. We called them at 3:30 after nobody had shown up yet and were told sometimes theyre still doing repairs up till 9. Then never showed up that night and nobody called to say why. We assumed theyd be out the following day figuring they just got behind on the day before. We called them in the morning on the 29th and the man answering the phone answered it by saying What? very rudely. We were told someone would get back to us. That night we called Jay on his cell phone to see if he was coming or what was going on. He said he had a ton of repairs to do on fridges and would be out to see us Friday. He never showed up........We got ahold of Hisense and theyve given our repair order to a different company. They said theyre going to make a note of this incident and not do any more business with Appliance City

THis place and its manager is disgusting. Complete train wreck of a business. Washer under warranty and a part was ordered on 10/31/17 and it is now 12/30/17 and still not fixed. Over five hours on the phone total trying to get this resolved. Do yourself a favor and get a pet monkey to do your repair work, you’ll get farther.

Jay did not show up until 4th scheduled time. Gave me false information about repair. Do not think he is trustworthy.

Have been put off more times than I can recall, giving him one more chance to repair my icemaker today.If he doesnt show will cancel, and go with another company.

Horrible service was suppose to come repair my dishwasher and never showed up not once but twice

Nice people