Brandon was my service contact for the visit; he was great! He made sure to use my service package for the oil change and break fluid and was very pleasant and straightforward with everything. Also, I had a panicked moment later that day thinking I’d left my engagement ring in the waiting area. I called in, and Brandon remembered me right away. He watched the security tape and called back to say I was wearing it when I left, which allowed me to rule out VW and find the ring quicker. Amazing! Thank you, Brandon!!

John did an amazing job. Answered all my questions & gave good advice. Great attitude. I always enjoy working with him. That’s why I keep coming back

Brandon at service department is the absolute best! He makes sure to provide best in class customer service to all customers! I’ll be back to trade in my VW Atlas very soon since I know I can trust my vehicle there with Brandon.

Liberty auto plaza body shop was great. Jim and Robert were very great at communicating with my insurance company as well as myself and husband on the status of my car. Car looks amazing!!

Low pressure environment. Christian Hernandez was very easy to work with. No one talked down to me or made me feel uncomfortable during the process. No surprise charges or unnecessary presshre to purchase add ons. Excited about my new vehicle.

Well its 4 out of 5 stars.. but the car and Christian was great to work with. Still waiting on towing package and trailer hitch, but as long as they get that in before the end of June, I am fine with that.F & I took a little bit of time and misspelled my name on the paperwork, but they immediately rectified that issue.. overall I would recommend the dealership

John is a great salesman. He found me a great car that I am super happy with. I would recommend anyone looking to give him a call.

I’m want to express my gratitude to John Paul and Danny for taking such good care of me. I was having car trouble and I was afraid to drive the 30 miles home without having the car looked at by mechanics I trust. They squeezed me in despite my sudden late appearance and helped me with some deferred maintenance. They were so friendly and professional and honest. I couldn’t imagine taking my car anywhere but Liberty Volkswagen

Brady was fantastic went over all the services needed on my Atlas and kept me up to date with the progress while the car was being serviced. On completion he went over all the work done and they went ahead and did anything under warranty that was detected during the appointment. Will definitely bring the car back even for smaller services. Thank you Brady for a great experience

I went in for a recall and oil change. I got my car 3 days later. They never called me to let me know my car was ready. If I hadnt called them to inquire about my vehicle being ready for pick up, my car would still be there. I had issues before there with the vehicle service, but I bought my car there with a 5 year warranty so I am stuck going there. I will never buy another car from that dealership. Terrible customer service .

The dealership took care of me. I believe my service adviser was Brandon. He was very nice and explained the details of my service.

Great service always. Having a car wash with the service is always nice.

Great customer service in their parts department! I called about a battery for my 2013 Volkswagen Passat and they had it in stock and even stayed open a few minutes passed close to make sure I got it taken care of that day. Thanks guys!

Brought my Jetta in for service, explained what I knew needed to be looked at (or questions I had) and was given clear, easy to u sweat and answers. Also was told what needed to be done now and 3-5,000 miles down the road.Also had a great experience with being dropped off at home and picked up to get car when it was done.

I had an excellent service experience at Liberty VW in Libertyville for my TDI Sportwagen. I brought my vehicle in for the 10,000 mile oil change. The service representative, Brandon explained what services were necessary and which were not. He even pointed out that my fuel filter should be replaced since there was no record of it ever being replaced. Quick, excellent and honest service and advice.

John the service advisor had really good customer service and helped me with my volkswagen fast. I highly suggest this place & i will be coming back if i have any more issues with my car.

So around Mid-June, I entered the service area to have my car (2013 GTI)key replaced since it fell out of the control. I ordered the part and got it fixed in a week or less. After that appointment, my car hasn’t been the same. My brake lights don’t turn off, my hazard lights would turn on at random times at night, and my turn signals don’t work. My abs, steering wheel, and check tire lights on my dashboard are currently on. I’ve had this car for almost 5 years and I have never had this many issues on my car. When I returned to the service area to see what was happening, they said I have a faulty abs manual and they were going to charge me 4K to fix a problem that I’m sure they caused. Every time I call, I get sent to voicemail and never get a call back. It is safe to say I’m never coming back to this place ever again.

In and out in exactly two hours for a 40,000 mile inspection, oil change, tire rotation and air filter change. Good customer service as well.

Great service and top notch techs that know the detail about the current electronics that seem to be getting out of calibration like Lane Assist and other functions. Most of my issues were resolved on this visit but tech ran out of time in the 5 hours I was at the dealership. Next visit hopefully will take care of the one issue left.

I had a better experience then I would have thought. Owed more on my old car then it was worth, but they helped work out a deal I could live with. I now have a 2018 Jetta, with an extended warranty.

Brandon is professional, friendly and answered my questions. Reserved an appointment on line and service was provided in a timely manner.

I was called by Ronny to perhaps get into another vehicle so, I could cut ties with my ex. I showed up on 5/31/21 to see where things stood along with the information needed by a cosigner who didnt have to be there. Long story short, although I was respectful and professional, the Finance manager made the decision not to work with me. All for just showing up. I was embarrassed in front of staff and made to feel like garbage. I will never ever forget this experience and advise others to go elsewhere.

Came to service my car. Professional service, all my issues were resolved in one day.

The people there was very helpful took the time to help me out and I would go back

Huge shout out to Larry Jensen, George & Gregg Scott, Curt Byron, and Brad Williams. My wife and I tend to keep our vehicles a long time. It was time for her to get a new vehicle, and all I can say is that hands down received the best buying experience for a new vehicle from these gentlemen at Liberty Volkswagen. From the multiple test drives, awesome trade number and willingness to go out of their way to make sure she got the best vehicle for our budget. These guys made it painless, and convenient. I highly reccomend asking for one of these guys by name, and you will not be disappointed! Car salesmen often get a bad reputation, and their job is not easy, these guys will treat you RIGHT!!! Thank you again for a great experience. 10 out of 10

Everything went smoothly. It was all covered by my warranty. They were able to fix the problem within the hour for my atlas cross sport. Thank you

I had a great experience. It did take a long time to get my oil change. They was welcoming.

The worst customer service!Only one employee, who was with customer. Didn’t acknowledge us, or said “Hello, I’m busy”. We went to showroom and waited for about 30 minutes. Finance person saw us, did not greet us or said anything. Just ignored us!! Do not come here! On our way to Muller in Highland Park.

Sales and service were both extremely professional and knowledgeable. I am close to another VW dealership and choose to drive the extra miles for purchasing and servicing. I would highly recommend them for ALL your sales and service needs.

Picked up my car yesterday after the repairs had been done they did an outstanding job thank you Stewart Weitzman and The Body Shop crew that did the work

Great service. Technicians are fantastic

Thank you to Service Advisor John for great service today. Kept me informed and got me on the road again in no time at all. Faith in VW has been restored😁

Incredibly smooth process, able to do most of the work over the phone and when I got to the dealership absolutely no games. Was in and out with my new atlas cross sport. Lucas and the staff were great!

Would have been 5 stars but didn’t replace battery in my key fob like I asked. Didn’t know until I received the message in my car this morning. Disappointing. Everything else was great and timely.

Easy and pleasant experience in buying a car.

Ive had very good experiences with the service department. John Paul was my service advisor on multiple occasions, and was always very helpful and professional.

Great first experience in the Service Department with Brandon.

Was able to get an appointment for service right away. Service personnel were friendly and they told me exactly how long it was going to take

Fantastic sales people and finance dept!

Wonderful experience and customer service! We love our new vehicle!

Great place to either by a Nissan or have yours maintained by qualified mechanics.

If you are scheduling a service appointment, I recommend you talk to JOHN PAUL. He is the best most honest person I know. Definitely will never mislead you. Ive known him for over 15 years.

Always a wonderful experience 👍😊

I had a great experience at Liberty VW! Everyone was super nice and made me feel very comfortable! Michael Greenberg was our salesman and he was so sweet, didnt rush us into making a decision and was very helpful! Thanks to the entire team that made buying a car such a positive experience!

Fast. Professional and courteous. First time visit to this dealership. Had an oil change and inspection for VW Passat. UPDATE: 9/2021 Had subsequent visit for Passat Coolant flush and refill. A good experience again. Would recommend.

Tried to call and make an appointment to come in and look at a new Tiguan, I was transferred twice and sent to voicemail. I will buy the car some where else

Great superb service!!! A special thank you to Jim in auto body as his professionalism and attention to detail was much appreciated. Dropped off my car on Monday and was ready by Thursday - picked up Friday morning. Kind enough to tell me about another issue with my vehicle and introduced me to John at the VW counter and another fabulous job. John was kind and kept me in the loop and awesome personality which again I appreciated. Notified me by text and a call that my car was ready. Between these two guys definitely ROCKED it with clear information and the excellent follow through. Need your car handled correctly go to Libertyville VW - don’t walk but run to schedule an appointment. Thanks to both the body shop team as well as service for the great help. Wishing VW Libertyville staff and families safe journeys during the pandemic. Take care!

The service department is truly the best. They are so accommodating and professional, yet treat you like family. Thank you, John Paul, for all you do.

JOHN PAUL IN SERVICE IS THE BEST .... TOUGH TO IMPROVE PERFECTION !

Always a great, friendly, full service, and most of all honest experience here. Thank you guys!

TL;DR; They left a PCV hose disconnected on my car, which I happened to notice it a few days later. Hostile service manager. Dealership manager doesnt seem to care. I almost never leave negative online reviews, but I feel like they went above and beyond to deserve this one.----I brought my car in for a recall last week. Big mistake.When a customer walks into a business, you usually get some sort of acknowledgment from the staff even if they cant help you right away. Apparently that isnt the case at Liberty VW. Brady and the other service representatives couldnt be bothered to even look up from their computers. Brady was hostile from the moment I stepped into the service department, and it all went downhill from there.To make a long story short, Bradys responses to my questions about the work done as part of the recall were uninformative exaggerations, not to mention sarcastic, mocking, and outright rude.I emailed the dealership manager (he sometimes responds to reviews online) about my experience that day and havent heard back.Condescending and rude service managers are bad enough, and I planned to just not go back in the future. Then I noticed that they didnt reconnect the PCV hose after taking the air intake off my cars engine. I hope this was an honest mistake.

This wasnt Liberty Volkswagens best performance. My passenger rearview mirror was sagging, so I stopped by to have them look at it and tell me what needed to be fixed. The rep looked at it and said only the bracket holding the mirror was broken. He taped it together to hold it until my appointment, then walked me back to parts to get a price on the bracket. After getting the price, I told him to go ahead; he told the parts guy to order it, and we walked back to the service desk and made an appointment for Thursday morning, a couple of days later. (And I added an oil change.)After dropping my Jetta TDI off Thursday morning and getting a shuttle ride home, I got a call saying there was a problem; the part had never been ordered. They could have it the next day, but I had to leave my car overnight. I told them to do that.The person I spoke with also told me the oil change was finished, and did I want to have them install a new fuel filter? It is recommended for diesels at every oil change. I told him to go ahead and install it.So Friday around noon I got a call from a service rep saying there was an issue. While installing the new mirror bracket, the mechanic had broken the mirror. I asked what he was going to do about that. He replied that this sometimes happens. I said Im sure it does, but thats his problem, not mine; his guy broke it, so Im not going to pay to replace it. He said he would ask his service manager and call me back.I never heard back from him. So I drove to the service center, arriving a few minutes before they closed. I asked one of the service reps what had been resolved, and the other service rep said they had taken care of the mirror. (He said he had left a message; there was no voice or text message on my phone.) The mirror was, in fact, repaired and in great shape.When I got home I looked over the bill, and they had not installed the fuel filter.In summary:1) They didnt order the part, so I had to leave my car an extra day.2) They broke the mirror, and I had to insist that they replace it at their expense.3) They did not call me back saying they would replace it, nor did they call me back saying the service work was finished.4) They did not replace the fuel filter that they had recommended and that I had agreed to.The work they did do was excellent, as it always has been.

Most dishonest dealer Ive ever experienced!Stay away!

Very lack lustre approach to mask wearing. Extremely disappointing. Some staff were wearing no masks. Others weren’t wearing it properly. Would be nice if a company as prestigious as VW would try and be part of the solution.

I was in panic mode. I was traveling to O’Hare Airport when my Jetta TDI started acting up. I pulled off the interstate and straight to Liberty. They helped me arrange a rental car and I made it to the airport in time. The car is running great again.

I purchased a 2019 Volkswagen Jetta from this dealership. The salesman who helped me seemed like he was very new to his job, and although he was very polite, he told me hardly anything about the car or the financing. I am very pleased with the vehicle, but wish the salesman would have told me more about the deal I was making before I committed. I know that thats not all his fault, this was my first vehicle buying experience and I was definitely unprepared. That being said, I hold nothing against the salesman but I feel that the dealership as a whole should practice better business. Its rather irresponsible to offer somebody a high-risk loan when you know absolutely nothing about their level of income. Fortunately for me, I can afford to pay that type of money. But somebody who makes less than $50,000 a year with my credit history certainly would not be able to afford such a high payment

Great service! Showed up early and they took me in right away.

Super friendly and easy to work with!! Great customer service!!

Please Consumer Beware. I took my Tiguan for 3 very important recalls for service. During this experience, the front office was very disrespectful. The whole process lacked leadership. They will do everything in their power to hide information about your car. Spoke to the manager about the issues at hand. Promised to a call back with what was fixed in the car. After 1 month of getting the recalls done. Nobody has explained to me or my wife of what kind work was done on the car. The service level is very poor. The promise of respect is not found in the front desk or the manager. Do yourself a favor & do not buy anything from this dealership. There is zero responsibility & accountability. It is shameful. It is in many ways a experience of discrimination. Buyer beware.

I had an exhaust system issue occur as I was heading out to move my son up to his college apartment. I took my car in expecting that I would have to leave it. They got it resolved and I was able to get back in the road in under and hour. It was totally unexpected and much appreciated.

Brady and Adam in the Service Department are very professional. They have always taken good care of my vehicle and provided solid communicationI don’t appreciate the fact that I have had to bring in my VW Atlas 4 times for the engine light in less than 22,000 miles.MJD

Service department was very helpful when I need to have a key made for our Tiguan. We lost the key and had to have it towed. They kept in excellent communication with me.

Really bad service. I bought A3 in 2017. And I don‘t know why they didnt give me original title. It was a copy one. But I wanna sell my car this year. I contact them for 2 weeks. I just got the same response everytime that we will contact you later cuz we have to get more info. And after 14 days, I never got any calls.

My car had a recall that I had gone into the Libertyville VW back in August of 2020. Upon inspection, they determined that my vehicle fell under the recall, and needed new parts. But parts were not available at the location.Fast forward, 7 Months with hardly no communication until that point unless I reached out to them. I finally was able to schedule for the recall to replace parts.After dropping my car off, and asking the gentleman if anything else was needed. He said that I was good to go. He texted me about 30 minutes later saying that he needed both sets of keys. I wasn’t aware of this beforehand. They hadn’t told me upon scheduling my appointment. Luckily, I was able to find a ride back to the dealership with my second set of keys.After picking up my car, and turning on my vehicle I had 2 indicator lights on (windshield wiper fluid and replacing car key batteries). A worker at the dealership had to pull my car up to the front and park it, but didn’t take the time to either tell me of the indicator lights...or after the hassle I’d been through the past 7 months...top off my windshield wiper fluid and replace my key batteries.This place is a hassle to schedule, and their customer service is sub-par. Try VW Gurnee instead, you might have a better experience.

Exceptional attention, no pressure, great service

Matthew Kaczowka made the whole car selection and lease process very easy for us and was very pleasant to deal with and accomodated to anything we requested.The whole process was smooth. During this time we also interacted with other employees at tge dealershio who were also very friendly.

It’s always pricy to take your car to the dealership but you at least expect them to listen to you. I’ve also been to dealers with nicer receptionists.

A super easy, transparent car buying experience! They even delivered to my house and took my old car!

David was the best!! He was very upfront and honest and made the experience of purchasing a vehicle easy! Very polite and knows VW vehicles top to bottom. We got an awesome deal and the best customer service!

I went in looking for something specific, but it was sold the night before. Paul D. was so helpful in finding something similar to what I originally wanted and it was even better! I walked out with a 2016 VW Tiguan. They were so helpful.

Was able to check in online. They were very professional. The work was done within the time frame they gave me. The car was clean and even had a plastic wrapping on the steering wheel for Covid safety.

Wonderful service especially John in service department.

Just bought a used Volkswagen Tiguan from Kevin Carney, he is the best! Super patient and knowledgeable and overall just a nice guy! Would definitely recommend this dealership and Kevin to anyone who is looking for a quality used car!

Staff is always friendly & helpful. Explained what was wrong with my car, fixed it & got me back on the road. Thank you!

Service was good as usual.

My experience was awesome they made it quick and easy & the staff was phenomenal. I worked with Mike, his Dad and his Brother

Easy to make an appointment, good communication and they took good care of my car and made the right repair. JP was great!

Liberty Volkswagen always provides excellent service. My family now has 3 cars from them. I recommend them to anyone!!

Brandon was very nice and helpful!

If you are in the market for a vehicle, go visit (call or in person) Liberty Auto Plaza and ask for David D. He will help you find the best options and ensure you get the best deal possible. David gave me multiple options to choose from and ultimately I got the VW Atlas which is GREAT!

Recently walked onto the lot to simply test drive an Atlas. Manny, the sales guy, was accommodating to our simple request of wanting to just see what the Atlas has to offer after we told him that we were not looking to buy.After several hours learning about different packages available on the Atlas, we decided we were ready to consider a purchase. Manny and the team put together a very competitive pricing option based on a national comparison. We walked away very pleased with the vehicle, price, and the overall experience. Thank you, Manny!

They were not helpful when trying to determine what services were included with our lease. I am a young women and felt they were very condescending and rude. I know what is going on with my car as I am the one who drives it everyday and hope they respect all of their customers the same. John Paul and Brady were both dismissive and equally unhelpful. They did not even recognize that our vehicle was in for a service appointment. We have had great service in the past with a previous young gentleman and are sad to be so disappointed with who we were placed with today.

Vero well pleased with the knowledge n customer service!!!

Liberty Volkswagen should be a “Poster Business” for a clean, well-run and responsive organization. I was introduced to them by a friend who has been buying his vehicles from them for the past 7-8 years.They are the epitome of what one would like to see in a business... from Customer Service Representatives to genuine and honest salesmen such as George, whom I was honest with regarding my budget. ($28,000-$30,000). Not only did he respect me as a customer, he respected me as a person which makes it easy for me to come back and receive the upmost satisfactory service.

Dave Dumbke was excellent! Very knowledgeable and answer all my questions. Helped me get exactly what I was looking for, at reasonable price too.

Volkswagen service people are always polite, friendly, and efficient and take care of my vehicle maintenance and issues.

Two hours of reading forms, signing forms, waiting for the next person, then more forms and signing, then more waiting, then listen to sales pitch for add ons, then finally finish purchase.

I had a great experience from start to finish. Mr. George Scott was very respectful of my time and did not pressure me into doing anything that I was not comfortable with. I appreciate the time and effort the entire team took with me and am happy to recommend this dealership to my friends and family.

John Paul in service always takes care of me very well.

Lucas went above and beyond and the a phenomenal job assisting me thruout the process

After visiting a few dealerships, I ended up at Liberty Auto based on a recommendation to work with Greg Scott. From the start, Greg made it a positive and efficient experience. His knowledge about the VW Atlas as well as his patient and straightforward demeanor made it easy to work with him. Greg kept me informed about the status of my vehicles availability and was responsive throughout the process. He took the time to sit with me in my new Atlas and make sure that I was comfortable with the various functions. For a positive, customer-focused experience, ask for Greg Scott!

They were very attentive and performed the 20,000 mile service in a timely manner. They communicated well what was required and helped me with other questions as well. Gerard (Service Advisor) was especially kind and helpful. I was even given a discount on service for being a new customer. Thanks!

Communication started off rocky but all was good as the job got done.

Great experience with service appointment, no issues

Long time customer. Great friendly knowledgeable sales staff. Willing to find the vehicle that I wanted when it wasn’t in their inventory. Quick service no hassle financing department. Service department is very personable and accommodating. This is why I’m a satisfied repeat customer.

I was recommended to Quinton by a friend, and I currently have a Volkswagen, i have been dealing with him for years thanks to my friend. His customer service is amazing. I always wanted a Volkswagen and he helped me get one. He doesn’t want his customers to leave unsatisfied

I’ve been using Libertyville VW for years. Quick and easy, and people are friendly.

I just bought a new Jetta from Lucas. He was very knowledgeable and answered all my questions.lucas made buying a car a breeze!

I wanna say only one thing if you would like to invest your money reason please see Kurt is the guy who actually promise to you everything to the finance sales nobody cares they telling you only what you wanna hear please stay away from these guys too many dealerships around Do not recommend it to anybody stay away

Service is always good and timely