Jesse and Travis were fantastic. Got my lines added, accessories, and everything taken care of. Couldn’t have been a better experience. Will definitely be back!

Jesse was very knowledgeable of the product and very Friendly and welcoming

Alexis was amazing! So knowledgeable. Fun! GO BEARS!! GRR!!!

In the store two days in a row for 45 minutes each time. Didnt leave with a new phone either time. Employee didnt know how to set up new service the first trip and didnt save the phone we wanted after he said he would. Didnt have the phone the next day, left to try a different store.

The manager Alexis is a really amazing and cool person.

We have had our fair share of issues with AT&T and other stores in the area but the customer service we received at the Lino Lakes location tonight was outstanding ! The representative went above and beyond to help us get our replacement phone set up. He was very knowledgeable and was extremely quick which I greatly appreciate!!! Way to go :)

These guys are great, Chase is right there to help you out and get you in and out with all your questions answered and needs met. Great AT&T store.

Chase is super helpful and patient. Not pushy at all. He didnt get annoyed when I changed my mind repeatedly. Highly recommend this location. Great service.

Chase Is the Man!!My phone broke over the weekend new iPhone X I had brought it to a different location and they were no help..Chase went the extra mile for sure. He did not know what was wrong with it right away. But he did not give up and he somehow figured it out. my phone is working great again. which is a huge relief considering I need my phone for work.Thanks Again Chase!

Awesome customer service by Chase Has very good knowledge of the devices offered. Definitely was able to help me out when I needed it. Top notch employee and needs to be recognized by management. Thanks again Chase, your the man.

Go see Alexis for any of your mobile needs

Chase and TJ are awesome! This was by far the best customer service experience I have ever had at a wireless store! I added a new phone and transferred all info to a second. They were super patient, attentive and answered all questions with competence!

Chase is always happy to walk people through new updates, functions of devices and what updates are available and beneficial..

Great salesmen to work with 🙂

If I could rate this as absolutely no stars I would. Today we talked to 611 and had a few questions, they answered great! I was supposed to be able to get a new empty SIM card, free of charge until activation fees, to activate a phone tomorrow at any location or online when we had the phone we were activating. I went to this lino lakes location off of Apollo and Joe rung me up. He said my charge was $5.35, I said really, he rudely replied with April first 2016 policy changed and they charge now. I was surprised and didnt do it because I was just told this morning it was supposed to be no charge until I activate it. As I was leaving, he made a smart remark and goes yeah see copper back, thats why they charge now. I left and called my grandmother to let her know it wasnt free. Anyway, my grandmother went to the Fridley/Columbia Heights location pretty much the same time (we both didnt know we were at ATT) and got the SIM for free. All would have been fine... Up until I call to let Joe know that somethings up because we werent just charged at the other location. He said you watched me ring it up (which was false I was watching my 3yr old son so he didnt break anything) and then he extremely rudely asked me if I was saying he was committing fraud. I said no and as I went to explain why I was asking he hung up on me. I would not recommend this location to anyone. Joe is very unpleasant and extremely rude.

Very good service, the techs were very knowledgeable and able to help with everything I needed.

Great staff and management.

Store is fine! Company is misleading and charges a lot!

The staff was great to work with - no pressure and answered all questions.

Chase was fantastic as always,I purchased a new iPhone XS MaxAn upgrade from an iPhone 6Chase was very helpful with information.I once again left with all my questions answered!

There is a guy named Brandon that works here and he did an awesome job at explaining the differences between the new iPhone 8s and the Samsung Galaxy S8!!

Great service at this store! Chase is the example for all customer service reps.

Helpful people!! Sun made it super hot inside.

We had a wonderful experience at the Lino lakes location! Brandon was super helpful and very nice!

The employees were very helpful and knowledgeable ...however the service is too expensive

Great place! Quality staff. Shout out to Chase!

This past Saturday I went to AT&T in Forest Lake, Minnesota, the lady was not very helpful or serious about trying to help me upgrade my phone. Didnt even try to seriously call other places to see if they had a 128gb iPhone 6s Plus. So, I went to Lino Lakes, Minnesota AT&T... Where do I even begin.... At first, the Customer Service was AMAZING!! Up until the MANAGER, Joe, asked me what phone I was looking to upgrade to, so I told him that I was looking to upgrade to a 128gb iPhone 6s Plus in Rose Gold from my 5s iPhone. He told me that 128gb iPhone 6s Plus are ONLY for Photographers and Videographers.. But he told me he would Try to get me the 128gb. He went back to the room that they keep all of the phones and came out and told me they didnt have ANY iPhone 6s Plus in 128gb AT ALL... Uhhhh what?! So I went to a 64gb, in a color that I did not want, silver, (Im impatient and wanted my new phone). He transferred everything over to the new phone, gave me freebies which added up to $100 worth of things, while he changed my moms phone plan to an Unlimited Data AND signed us up for a new DirecTV plan to Save us money.... Come to find out, he was actually just trying to make a sale on that one.Anyways, once he got all of my stuff transferred to my new iPhone, he had me set up everything and make sure things transferred smoothly, they did and everything was there!Oh but wait, it gets better. I could make calls, send out text messages and receive text messages but I could not receive phone calls for the whole night. We called AT&T and had them try to figure out what was wrong, they couldnt. But thats not the point, the point is, he didnt even bother trying to make a call to my phone to make sure it was working properly!So we went back on Sunday before I had to work. This guy was EXTREMELY helpful, I asked him about everything that the Manager, Joe, told me and 1. 128gb phones are NOT only for Photographers and Videographers.. 2. OMG THEY HAD A 128GB IN ROSE GOLD 3. The 2nd new phone worked and the guy made sure that it did! He changed everything that Joe messed up!My mom called Lino Lakes AT&T tonight and Joe DENIED, E-V-E-R-Y-T-H-I-N-G.... He never told me 128gb iPhones were only for Videographers and Photographers and blah blah blah. He pretty much told my mom that I was lying, when I wasnt. At all. And how in the world would I come up with 128gb iPhones are only for Videographers and Photographers ?!! I barely even knew the word Videographers let alone how to use it in a sentence 😂...Then my sister went there tonight and he, Joe, THE MANAGER, was there and he was a complete jerk to her as well...Rant over. I would definitely go back there, if Joe isnt working. :) It isnt super busy down there... But for now, I will stick to the busy Forest Lake location.

Amazing Customer service, very knowledgable and super fast!!

Great service and great staff.

Awesome service! Go and see Chase.

Clean and relatively quick service.

I hit the place at the right time,i was in and out 5 min

Ive been using them for 15+yrs,Im trying a new service, and I miss them,I may be switching back

Poor service lack of support for accessories that ATT sells

They gave me options and helped me save some money.

Great customer service!

Great employees

Chase was very helpful

Not happy with customer service

Excellent!