Went in to get 800$ for a trade in on my old phone. They didn’t have any IPhone 13pros in stock when I ordered it. By the time they got the phone in, the promotion had expired. They said I could easily do it online. Several attempts and 2 calls to Verizon 1800 numbers lasting over 2 hours have gotten me no where. I went back into the store to ask for help, was given none and told there was nothing they could do.I also wanted to point out the scratches in the 80$ screen protector they sold me. Was curious on how to remove it, then I was told you can not remove a liquid screen protector once it’s on…. Wish they told me that in the first place. They said “Yeah that’s weird, don’t worry about those scratches just bring it in when it is worse.”So now I am out 800$ and have a two week old iPhone 13Pro with more scratches in it then my 3 year old IPhone XS. Only way to fix it is to get a new screen all together.

Sam was awesome. He stayed after hours to make sure my transfer went well and was wonderful to chat with. My new IPhone 13 pro max is all set up and working perfectly thanks to him!

Went in a random Saturday to get a new phone and the crew, Jake and Brock, were awesome in getting me taken care of. We went through the phones, discounts and promos that were going on and got everything ordered up. A couple weeks later, get the message the phone is in, they remembered me, got it all set and away we go. Couldnt ask for anything better.

We switched to Verizon through this retail store 4 months ago and they have yet to get my bill correct. Initially received quick follow up from Victra but now not even getting a call back. My bill has increased over $150 a month without explanation and this is AFTER I was told everything was resolved. Extremely disappointed and still waiting for a call….

Great support, as pain free as it gets. These folks are happy to help

Stopped at the Verizon store in Lino Lakes to see if we could get a better plan and some upgrades. Sam was the sales associate that worked with us. Sam was very patient, knowledgeable and got us a better plan plus set us up with new phones. Haven’t upgraded in quite a few years so it was a little sticker shock but Sam handled everything. Kudos to Sam and it’s nice having a Verizon store in the area for our convenience. Have been a loyal Verizon customer for approximately 20 years.

Sam was very helpful when I was upgrading my phone. He offered various suggestions and told me about the benefits of everything. He then patiently walked me through getting my new phone up and running and then helped me sync my watch to my phone. Brock also helped answer questions and helped find the best plan to suit our needs. I will definitely go back to these guys for help or any future purchases.

Sam was an absolute pleasure to work with! He was kind, courteous, knowledgeable and went above and beyond to help. I highly recommend working with him!

Jake was great! He was very patient & made sure all my questions where answered! Thank you for your great customer service!

Sabrina was excellent. She helped me figure out a data usage issue, then went the extra mile to provide a solution that was more flexible (resolving my issue) at no additional monthly cost. Much appreciated!

THE SAGA CONTINUES: Again, NC Victra Corporate is outstanding, this Verizon location, not so much. Did a follow-up regarding a credit that was going to be issued to my mother. Wanted to know how it would be applied to invoice; lump sum or in segments. Emailed Eva, person who negotiated credit with my mother and overall store manager for details. Waited over 2 weeks (still waiting) and never got a response to my email. In my opinion, words like excellent and outstanding should not be used or 5 star ratings given by anyone dealing with Jake or Eva of this store team. UPDATE SINCE REVIEW: Since my one star review, Corporate Office responded. Two people from NC contacted my mother. I must commend the Corporate Office in NC for their follow-up & genuine concern. They put forth a lot of effort to right things. In the future I hope Jake will respectfully treat all clients in the same manner NC does. INITIAL REVIEW: One star is too high for here. My mother is a senior citizen on a fixed income. She went to this place with an iPhone I gave her so we could FaceTime. Her android was failing. She wanted help transferring her android information to the iPhone. Instead of assisting her, the sales person told her it was extremely difficult to do & recommended she buy a new phone instead. Seriously? People that are phone savvy, like himself knows this is not difficult to do. Who takes advantage of an elderly person for a buck? She trusted this place and relied on his knowledge. I so wish she would have contacted me while there. Then, he quotes her one price while on the floor looking at a phone she liked & when she chose that phone & wanted to pay, he apologized and said he was mistaken, the phone was $300 more! He explained Verizon has too many deals to keep straight. There are no deals here and I feel at least one person lacks integrity. Read owner responses to other negative reviews. All responses start the same with identical verbiage. Almost robotic.

Brock performed exceptional customer service. He made the transition of my old phone to the new Iphone Mini 12 effortless. Brock had a great personality and was easy to get along with. Thank you Brock!On a separate ocassion, Samuel was also great in assisting me with adding my mom to my account. He was very knowledgeable and welcoming. Thanks Samuel!

I had a great experience with Jake her got exactly what I needed and he helped me the whole way through it. I actually went to a few other stores first and they were rude or a long wait. Walked right in here got set up and out the door excellent service would recommend to anyone.

Sam was very helpful and knowledgeable when it came to getting my new phone set up as well as the galaxy watch! The staff have great customer service!

Sam and Sabrina were amazingly Helpful!This is only the 2nd smartphone my husband and I have purchased.They were so patient explaining everything about the phones to us. We already have been back to the store with more questions and Sam was able to answer every single one and get a set up in the right direction.

UPDATE: BUYER BEWARE: THIS IS NOT A VERIZON STORE; THEIR PRICES ARE NOT ALIGNED WITH VERIZON. This store is a sketchy 3rd party that adjusts their prices in order to profit more off the consumer. DO NOT be fooled. Just go to a REAL Verizon store in order to get the best deal possible. Cut out the middle man trying to make a profit off of you. I learned the hard way!Upgraded my phone on my own for the first time recently. Was met with great customer service. But, after paying over $130 up front just for the upgrade, I was met with another $130 in hidden charges the following month - shocker. Now, after a month of having the phone, I have been charged TRIPLE the advertised monthly payment. Scam artists, I highly recommend you find an actual Verizon store rather than these sketchy 3rd party jokes.SCAM

Jake and Brock were fantastic. The customer service here is beyond your average store. In and out in under 20 minutes. Everything set up and transferred from my old phone.

Sam was very knowledgeable and did a great job setting us up with new phones!

I was helped in the store by Jake. I went in hoping for a trade in because I received an email promo from Verizon for money off of a new iPhone. I was informed that I wasn’t eligible for trade in because of my plan and because my iPhone was a 7 and it was only eligible for iPhone 8 and newer. I still went forward with getting a new phone. At the end of the transaction Jake said he could give me a $47 trade in for my iPhone 7 which I appreciated. But, overall I am unhappy after this experience, and looking at my invoice, I feel like I was taken advantage of.First, I was told that the iPhone 12 mini was $700. It showed up as $710 on the invoice. I know 10$ isn’t the biggest difference at that price but amongst other things it feels shady. I asked Jake if I could pay the $700 upfront for the phone instead of making monthly payments. He told me the most I could put down was 90% and I could pay off the remaining 10%.I was also told that I would receive 80$ off of a bundle of a screen protector, phone case, and charging block. The 80$ off was not on the invoice. There was an item I did not consent to purchasing in my bag and on my receipt (a wireless charging pad for $44.99). I was also doubled charged $34.99 for the wall adapter. There was also a charge of $29.99 for a Redux Single Line Membership that I was not made aware of and did not agree to, Jake never mentioned Redux at all during the encounter.I am also uneasy at the fact that when checking out, the total was $298. When I said I wanted to pay 90% of the phone initially, Jake said he forgot to enter it in the system that way, so I would have to wait until my first bill. Now I was left wondering if this was intentional and if there would be other finance charges or interest that I did not consent to or was not made aware of. It should have raised a red flag to me that my total was 298$ without any of that being towards cost of the actual phone, but I had to leave for work and was not given a paper invoice. It wasn’t until later when I read my email invoice that I realized all of this.I felt very misled and taken advantage of by Jake. The only reason I gave a 3 rating after that experience is because Sabrina was wonderful when I called and explained the situation. She made everything right and seemed genuinely concerned with the bad experience I had with Jake. Let me be clear that Sabrina deserves a 5 star rating! I hope her integrity and kindness are valued by the company. I have read other reviews similar of experiences with Jake and I see auto responses from the company saying they don’t condone behavior like this, but if this is repeatedly happening that says otherwise.Thank you Sabrina for helping me after this situation! If you go to this store, make sure you talk to Sabrina for kind, honest and upfront service!

In full agreement with StiN Prod review. BUYER BEWARE!! AT&T is just across the street & North of this retailer. In my opinion, Id rather deal with a retailer who chooses whats best for the client in lieu of profit. Deals & selections here are limited. Also, products not needed.are pushed. Guess there is a reason more & more people are switching to Xfinity or AT&T.

As usual, always a fiasco to get new phones at a Verizon store. Answering service tells you one price, at the store is another (more of course). After answering service said phones where in stock, guess what they werent, then the store said they could get them at another store across town and theyd call the next day. The other store didnt have them either, got an email saying theyre being delivered. Days have gone by still no phones.Note: this is not a reflection on the store or employees, just typical Verizon. Sabrina did a great job setting up our phones.

After dealing with another store and issues for over 2 weeks, I was directed here from the Maple Grove store which also did a great job. Jake went above and beyond making sure I was all set up and definitely put the customer first. Id drive father to get to this store, it was well worth it!!

The people there were professional and very easy to talk to. They know what theyre doing. The environment was a welcoming environment as well.

The staff at this location have helped me immensely over ther years. I came in today and they were able to help me with my issue quickly and efficiently. I appreciate their help so so much each time I come in!!!!!I had to come back the same day for another issue I had. Sabrina and Brock were awesome as usual helping me with this second issue. Thank you so much Sabrina and Brock!!!

We ordered a WiFi hot spot. The person who took our order only made it active for 1 month 🤦🤷‍♂️. I spent 45 minutes on the phone being transferred and on hold. In the end we got nowhere. I would and will get our WiFi from another company. Avoid Verizon !!

Very clean, well organized store. Every visit sabrina and Jake make it a very quick easy stop and help with whatever issues or questions I bring to them. Thank you guys for the great, no hassle experience.

Brock, Sabrina and Jake very helpful to my mom and I. We upgraded our phones and they were very patient with us and they had every answer to all our questions. I am very happy with the customer service and My new phone!

Everyone at this store is super nice and easy to work with. Highly recommend.

Brock is an excellent customer service rep! He made the experience of getting a new phone pleasant! I really appreciated his knowledge and time.

Brock did an excellent job helping us through the entire upgrade process. I think one of the best down to earth sales guys you all have.

Sabrina was the one who helped and and she was amazing! She was completely personable and was able to help me with everything. Turned my bad day into a good day!

Awesome experience! They were very helpful and answered all my questions. All with a smile!😀

Jake and Sabrina were amazing! Love this store because they take care of me! And the service is always exceptional!

Great technical knowledge,speed,patience,stick to it tiveness and customer service!

Sabrina was SO extremely helpful and pleasant to work with! She managed to figure out what was wrong with my phone and fixed it for me within a few minutes. She saved me so much frustration!

Excellent experience - was shown many options to save money. Staff were friendly, store was clean and upgrading my phone was easy!

Excellent customer service! I highly recommend them!

Sabrina did an excellent job! She should be rated as a 5!

Brock was very patient and helpful. He even hooked up my phone to Bluetooth in my car, which I am grateful for.

How much can I get this person to spend needlessly instead of really helping them out? Customer service does not exist here. Dont buy ANY of your phone accessories here. Dont buy the bundle deal either if buying a new phone. ALL items can be purchased at Walmart, Target or on Amazon for MUCH LESS MONEY. Think twice before buying a phone here, stop in at neighboring AT&T or Target for phones. 2 stars given because its a clean store.

Jake and Brock were very helpful with our service in lino lakes, MN. My Experience was great. Glad they were here. They were very knowledgeable and Answered every question I had which was many. Thanks

This company has excellent customer service. Everyone I have worked with was educated and insightful. They are team oriented across locations with exquisite communication resulting in efficient problem solving. Thank you!

Jake was so helpful and extremely knowledgeable about the phones and plans. He helped me find the right phone that fits my needs!

ABSOLUTELY TERRIBLE CUSTOMER SERVICE. Verizon is having system issues but they expect the customer to figure out the issue instead of contacting their corporate office. Don’t bother calling to ask questions because they either don’t answer or they hang up on you. Plus their voicemail box is full so not like you can leave a message for a call back. Whatever you do DO NOT USE in store pickup. Associates don’t know how it works(and they don’t bother trying to figure it out) and customer service has you go through several automated systems before they even allow you to speak with someone. Really considering switching companies all together.

Very quick to the point, answers any questions. Sets you up with the best deal. Perfect.

Very nice experience. Great staff at Lino Lakes location.

Sabrina was very helpful and easy to work with. One of the better employees I’ve worked with to setup a new phone.

Jake W. Was amazing. He was so helpful, extremely knowledgeable and respectful. I would go back to him with all my techy needs. So appreciated him.

Alex was great and very knowledgeable when it came to trying everything he could think of to get our phone up and running again. We appreciate the kindness and patience he showed us. We left the store happy (at closing time) with our phone fixed. Thank you Alex!

Service was excellent. Sabrina was very kind and helpful. Definitely happy with my purchase and glad I went to this location.

A wonderful experience with friendly staff. They did a great job social distance assistance and answering all my questions on the upgrade.

The service was prompt, knowledgeable, and friendly. He let us know the promotion on what we were looking for amd the special offer. Verizon is efficiently following the Covid precautions.

Fantastic customer service and very knowledgeable team. Helped me get what I needed and nothing more! Great team to work with.Sabrina in Lino Lakes is a rockstar!

Sabrina was great! She explained my phone options and even found me some discounts I was eligible for. Glad I stopped into this location.

Awesome experience. Webster is awesome! Thank you so much for the help today.

Great service,quick in and out. Thanks Jake

Jake was an amzing help getting my new phone!

Jake is Very friendly and knowledgeable, made upgrading and transferring all my data to a new phone a breeze.

The team (Sabrina, Jake, Brock) at Victra Verizon in Lino Lakes are superheroes! Single, divorced mom of 3 littles, my lifeline (phone) died Thurs morning 😳😱 They had me ALL SET by afternoon that day!!! (When a few other phone repair shops could NOT)THANK YOU!!!🌟🙌🌟👍🌟🤜🤛🌟

We recently bought phones here and we were told the deal we were getting was buy one get one. Once we got our bill and called Verizon we were told this was not actually the case! I had a second person with me in the store who heard it was buy one get one. I never would have bought these phones and now we are sadly stuck paying way more than expected. So frustrated with myself for going to this store.

Prompt and knowledgeable staff. Gave me good advice and very helpful.

Jake and Brock were very helpful. As far as I know my plan should go down in cost and I was able to get a new phone with my trade in value so I am very happy about that. They were very kind.

Sabrina was very helpful and friendly. I will go back to the Lino Lakes location. When I need help.

Sabrina was very helpful. Very happy with the new phone and accessories.

Brock did a great job, was knowledgeable and efficient at his job. Should probably wear his covid mask up a little higher to cover his nose too.

Katie was very knowledgeable, friendly, nice and helpful. I will definitely use this branch in the future. Mike was all if the above as well.

Had a few questions about upgrading my plan and the salesperson was very helpful in answering all my questions.

Sabrina,Brock and Jake are fabulous! they walked me through it all and got my new phone set up and saved me some $! Thanks guys!

We truly had a great experience at the Lino Lakes Verizon tonight! Katie was very helpful and knowledgeable on our purchase of a new iPhone.

Katie was awesome! You get so use to people in service not even saying hello to you these days that it was like a breath of fresh air to have someone so helpful & pleasant. Katie is exactly the type of employee a service oriented business should go out of their way to keep.

Katie does a great job! Knowledgeable and friendly. Would recommend her to all my friends and family!

No doubt the best customer service I have ever received. Thank you so much alex!!!

Katie and Alex are the best. Great to do business with. Very knowledgeable 👍

Sabrina was great, knowledgeable and a delight to work with.

I had a great experience.Sabrina was very knowledgeable and helpful.

Very helpful, friendly service, good experience

Had to return the next day, he fixed the problem promptly.

I have been in the shop twice this week. I have worked with Andrew, Michael and Caleb. Each of them was very helpful as I needed technical help with emails, and then setting up a new phone. I was very happy with the service. Thanks guys you are great. PJB

Excellent service. Manager Katie and staff are very friendly and helpful and competent.

I went to Verizon Lino Lakes location today because my phone was acting up. Jake helped me through the process of getting a new phone along with a great promotion through Verizon . Along with that and Jakes great guest service made it less painful. 😀Thanks Jake

Very bad experience with this store. If you are looking for open a Verizon account, you should go to Verizon store in Northtown, Blaine. Don’t go to the Verizon authorized store like this. Be careful of every charge they put in your bill.

Very unhappy with the service. They are not honest when trying to make a sale. I bought a Turbo2 and the person told me the screen is shatter and scratch proof. If either happens, contact the manufacturer and they will replace it. Well, I scratched my screen and called the manufacturer and found out that was wrong. Next, I bought a Note7 and got sold a $50 screen protector and was told if your screen breaks with this on, the manufacturer of the protector will replace the phone. Wrong again....still need the insurance. Oh, and speaking of insurance, I was never asked if I wanted it they just put it on my account. I called a week ago to ask about the Note7 recall and asked if the replacements would be available on Sept 21 as my message said and they guy had no idea what message I was talking about or didnt know about any date provided by Samsung.I will drive 15 minutes out of my way to not go to this store any longer. I cannot trust what they tell me when selling me my phones.

Avoid wasting your precious time at this retailer. Employees are rude and incompetent. Take your business anywhere else. I have been in 6+ occasions and each successive visit was a bigger train wreck than the last.My family/friends will never recommend or do business there again.

Worst place ever... ordered a phone thru this place and they gave me a date... then it didnt show up. Horrible customer service... dont go here.

Jake and Brock were wonderful.

Very helpful with diagnosing problems and buying a new phone. The young employee even stayed late on a Friday night to help my mom set up her new phone. Very impressed.

Came here to buy a new phone. Closed when we arrived. 11:00 today. Sad day wont return

I waited 2 hours to get help. Than they tell me there closed and I get kicked out. These people are slow and I had no time to get help on my service plans. This is ridiculous I always liked Verizon but after coming here I’m thinking about switching plans. They would let me start a new plan.

Nicholas was super nice and very helpful

Good luck with anything!!!

Guy had no clue what he was doing sat there for a hour and still nothing was fixed.

Excellent customer service!

Unresponsive customer service, yuck

Very helpful.

Helpful staff

It was okay

Very friendly staff

This location is the BEST Verizon retailer in the cities. Jake and Sam were extremely helpful, Jake helped explain everything to me patiently and thoroughly. Outstanding customer service is hard to find these days. Im so happy I came here and got my hands on the new Pixel Pro, which is backordered at every other store Ive been to or called.

This is my second time upgrading at this location Jake and Sam were incredibly helpful. Helped me get me and my family phones. 10/10 would comeback

Awesome job to Jake and sam couldnt have been happier.