They scratched my bumper up, and then printed out black and white photos which you clearly couldn’t see and attempted to say that the scratches were there when in fact they weren’t. Also my car is brand NEW so it’s no way that my car would be as scratched up as it is, it was also a sticker residue on my bumper that was never there either that I made them clean off the same day I picked my vehicle up. Long story short please choose another body shop. You take your car here to get fixed, and leave with more problems.
Great PeopleGreat ServiceJared was AwesomeI forgot to ask Jared if I was allowed to give him a TipVery ProfessionalI felt like I was at a Car DealershipThe inside of the Building was very nice
I need to put my car in the shop they was not able to help me at the time told me it was backed up. well Ill have to find help elsewhere.... God bless
I had a 1pm appointment for an oil change. Once again Matthew had me in and out in no time!
Bill Atkinson was great to work with answered all my questions and took the time to understand what I was looking for
Purchasing a car somehow never seems to be a great experience! I was hoping that the process would be more pleasant at Thornton Chevy because they seem to have been in business for a long time, but their staff is rude & they talk to you as if I should be thankful for their time instead of them being thankful for your business. The first time I was there to test drive my car the sales rep was indeed very friendly & professional, but when it came down to the part of finalizing the paperwork I brought them everything they needed from me & they forgot to copy half of my stuff. A few days later they contacted me and made it sound like its my fault that certain documents are missing & instead of apologizing for not making all the copies they needed, they demanded in a very rude way that I have to send it to them (keep in mind that they already had the funds). Will definitely not purchase another vehicle here & will not recommend this dealership to any friends & family!
Service is excellent...Donna is great 👍👌
The experience that I have had with them is minimal (for now). I can say they were understanding of my concerns about my car and were happy to help. I will update later :)
Love the service I receive from here!
I came in for a oil change and tire rotation. I assume they figure that I wouldn’t know my tires weren’t rotated but they failed to realize that I had a different brand tire on my car. The tire was still on the car on the back when I came in for service. I think they take of advantage of women when they come to get their car serviced
Brian is the best customer service advisor up there. I have been dealing these people almost 20 years. After bill heard Chevrolet closed I started going to Thornton Chevrolet.
Repairs were done in a timely manner.
I made an appointment last Friday on 27 Nov 20 for today 30 Nov 20. My wait time was still 2 hours. Thats why my rating.
The customer service was excellent I just felt uneasy when the technician got out of my car without a mask on and my steering wheel was not covered in plastic I think with this virus going on this dealership should take more precautions.
Awesome place ! Purchased my a brand new 2019 from here after a failed attempt at Steve Rayman Chevrolet horrible customer service. John Thornton got me in and out. Where an appointment means an appointment not just have a seat as the balding African American guy told me at Rayman!
Service could be better had a bad experience getting my car service😭😭😭
Very pleasant and friendly atmosphere.
They were great
Great staff!
Right after my car was in a accident they did the body work and right after the body work i had nothing but issues with my car. It’s like they didn’t do a full inspection to make sure the car was working.
Good service!
Superior service!! Thanks body shop team!!
I purchased two vehicles from them and I would NEVER buy from them again. The service department is also horrible. Extremely rude and customer service doesnt exist
My car is a 2010 model Chevorlet and I was told they couldnt work on it because it is more than 10 yrs old and this was in 2019.
Their shop tends to cost more than the average place for repairs but the staff is great with communication and friendly so I don’t mind paying a little more for a smoother experience.
Truck runs like a brand new one. Fixed all my issues. They got it right the first time. THANKYOU!!