Visited the 423/720 location today to get caffeine, muffin and cookie fix. But sadly I chose to pass on scarfing down the cookie before I made it out of the parking lot. I have heard that Cookies Crumble. But for some reason this one just doesnt appear very appetizing. Was it stepped on, maybe. Gonna be a sad day. Caffeine and muffin was on point.

THE WORST STARBUCKS EVER!!!! Not only are they EXTREMELY SLOW, their drinks are hit and miss constantly! And for me to spend $7 a drink I expect to get the same drink every time. And because theyre so slow and the line is so long in not going back through just to have them remake it. I feel like I waste money atleast every 3rd time I go. I just started going to another coffee shop instead since Starbucks doesnt seem to have pride in their work anymore.

I am regular at this place. But very disappointed to say that the quality of coffee brew is inconsistent everyday. Its watery some days and thin on coffee. It would be good if the franchise focus on this.

8:47am - Est. Mobile Pick-Up8:53am - Only Sandwich Ready8:59am - Barista Starts 2 Drinks9:04am - Pastries started9:11am - Walk out with order***24mins later***This is NOT about the staff, whos doing a freaking awesome job. This is about the MANAGERIAL STAFF. Dont under staff your employees on a Saturday morning shift. You literally had one barista handling in-house and mobile orders. That poor barista. Setup your staff for success, not this hot mess. Shame on you!

Place is horrible. If I didnt have a work meeting to dial into, I would take whatever this is back. 20 minutes in the drive thru for what looks like a burnt roll of paper towels. My iced coffee has only a splash of cream in it for a trenta. Had to add my own creamer. Starbucks, you need to get this place in order. It is light-years behind your other locations.New update. After many months I figured I would try this place again. Nothing has changed. No very berry hibiscus, nitro machine not working, all out of breakfast sandwiches, and NO venti or trenta cups!?! Unbelievable.

Extremely dirty and unclean, super slow and no one seems to know what they are doing. Didnt have one of the drinks I wanted, and flopped at even making a good caramel Frappuccino

Ignore the bad reviews they are so friendly, if their drive through is slow just go inside. Or order ahead on the app, people need to stop being so entitled and garbage.

You will always wait in line 15+ minutes. So slow compared to other places.

Very slow. Didnt listen when I stated I wanted to use birthday reward

People are always friendly. Unfortunately, service runs extremely slow and I have a wrong drink about 50% of the time. We go out of our way to go to other Starbucks and you should, too.

Great open space in the store. Very conducive for small meetings or use as remote work space.

I come here allll the time and everyone is so sweet. Today I ordered decaf because I’m pregnant and they totally put caffeinated coffee in my mocha when my label clearly says decaf. I just want the staff to understand the dangers of making these types of mistakes. My heart rate has been elevated and now I’ll spend the rest of the AM in bed. What a waste of a day....

Was having a tough day, went through a drive through and got a surprise! You guys made my day much better and thank you for such a nice gesture. I really appreciate it ! Thank you ! ❤️

In line now 20 min called to tell them I am late to a doctors appointment now because you can not get out of line they did not even care. Worst and slowest starbucks Ive ever been to

I had to come back twice to get my drink right. I know theyre busy people but customer service is everything and the girl had an attitude. The manager was sweet but the girl on the expresso machine had a strong attitude. This is why I stopped going to Starbucks but they take your money with ease.

Be carful this Starbucks doesn’t open until 7AM, good thing you don’t want coffee early in the morning, google shows it’s open…..

Shoutout and feedback for Starbucks. Not sure who Hose (like a water hose?) is, but I am José. #starbucks #starbucksbigfail #freestarbucksforayear #wheresmygiftcard #itkindofhurts

This is my normal starbucks location. And this morning the batista that greeted me made my morning. He was sweet, energetic, and made me feel like I was welcomed! I always love the Starbucks employees friendliness.

They are so kind !! Very cheerful !! This is my new home Starbucks !!

This is my morning stop at least three times per week. Most of the staff remember me (and my order). Consistent service and product. The quality is what most people expect from a Starbucks, the high level of service isn’t expected (greatly appreciated)

They are so nice and sweet I definitely will be going back

Drive throug order is delay ....never provide approriate utensil for drink and food.

What a joke. I keep giving them the one more chance & went for the 4th time.Again, no foam on my latte, even asked for extra foam because past 3 times I’ve received 0 foam.This location is long overdue for a beverage training session.

All the coffee and tea are delicious

Why is this Starbucks slower than literally any other Starbucks? The *only* time I dont have a 20+ minute wait is if/when I get here and there is only one car ahead of me. Please do better.

Out of about half of stock all the time and the coffee taste is mediocre. Disappointed :/

No matter how long the line is, the baristas always keep the line moving and dish out delicious drinks!

Not sure why my green drink wasnt nearly as full as the other drink I received. Quite a lot of room in that green drink.That is unsual for that drink as Ive grown accustom to it as a loyal customer for 17yrs.I purposely chose the drive through at this location, so I had no plans on getting out of the car today. I often feel rushed at this location (its not my #1 choice), so I didnt feel it fair to hold up the drive through. Neither did the employee(s) welcome conversation or a resolve to this situation.

This is the SLOWEST STARBUCKS ON EARTH, Why? 4 cars in front of me took me 20 minutes plus the put me on hold at the speaker for 4 minutes???, all the reviews say the same thing, doesnt management read this? Corporate? This is just unacceptable!! Coffee is good but service is slow, a snail could probably whip up a coffee quicker.

Drive thru menu should be updated advertising seasonal beverages.

Got our food and drink out quickly without flaw! Thank you!!!

Awesome Starbucks...they have the best employee ever, Megan !!!

Drive-thru always takes forever. This is a very slow location. Only 5 cars in drive-thru but took awhile to get my order. However, they are alway nice but slow. Today I also got the wrong drink.

My fav. Coffee

Terrible location...the worst in the area. The only reason they maintain volume is because of their drive thru. Consistently lack luster speed of service and product availability. An occasional mistake or product outage is fine, but here it is the norm. Save yourself the stress and visit the Starbucks in the Kroger across the street or on the corner of El Dorado and FM 423.

Drinks are awful here, don’t know why but they just can’t seem to get anything right. Who knew 🤨 and I must add I have had bad stuff at Starbucks before but this is by far the worst.

Very fast very accurate

Love this Starbucks! Xavier always take the best care of me. By far my favorite Starbucks to go to in our area!

Despite the long line nothing was free. They managed to move pretty quickly.

I dont really care for this store. They never make my drink the way I order it. But I do try to give them a chance from time to time.

If you want to go waste a good 20 minutes of your time waiting in line then this is the location for you!! And don’t bother putting in an online order, you will be waiting a good 15-20 minutes in the store as well.

So focused on making drinks and food they forget they are serving actual customers

I have been waiting in my car in the drive thru for 30 mins and still waiting. And my baby has been screaming the entire time! I won’t be coming back to this location.

I was deeply dissatisfied with the service. I paid for extra sweet cream foam and did not even receive and I waited 10 minutes for my drink in the drive thru. The drive thru woman was very rude.

I understand it’s hard to hear customer orders sometimes in the drive thru, and when you get to the window it’s the wrong drink. Everywhere else they are quick to remake. I’m very reasonable and polite, and ask for my drink to be fixed (asked for iced, given hot). I proceed to watch them pour the hot drink and hot milk over ice 😕. And then when I asked for it to just be remade was looked at like I had 2 heads. It costs quite a lot to get Starbucks and having hot watery milk for my drink from pouring 140* degree milk over ice is not something I want, and frankly poor quality standards. 🤨

Worst service ever on a Starbucks, waited for 15mins for a latte and the girl that service me was rude and disrespectful. Never gping back to that Starbucks. Btw, this was just right now.

DON’T. Just Don’t.

Great staff. Always have the order right and ready to go when I order ahead. Plenty of room if you need to sit in there and get some work done as well

Enjoy the friendly team here! Doing well adjusting to a new normal. 😀

Always a positive experience at this location!

There wait is longer than normal but lattes were great

We just moved to the area and were excited to check out our new neighborhood Starbucks. We were disappointed seeing how utterly dirty the floors were just a couple hours after opening. They must not have swept/mopped the night before. There were piles of trash, dirt and large pieces of debris all over the floor and under tables. So how hygienic is the drink preparation area? Total turn off. We won’t be coming back here. Unfortunate as the drinks were made quickly..We would have really liked to frequent this place.

This is a nice location. They make their products well and have a pretty open space on the inside. Their patio is partially covered, looks nice, and is pleasant to sit under during cool weather. Parking is rather limited though and is next to a large gas station, but it is also next to a nice walking trail and park. So if you like to take a scenic walk with your coffee, this is a pretty nice setup

A great alternative to Specs. Very helpful and friendly, and have a great selection of the fancier stuff!

Took way too long. But the drinks were great!

Slowest drive through service ever! How hard is it to make effing coffee? Whole store needs retraining.

Disappointed with the direction this location has taken. I no longer recognize many of the employees, and the new manager seems unfriendly and unprofessional. Ive been coming since it opened, and it no longer feels warm and friendly.

This place must have undergone a staff change or something because the service is always slow. Like your waiting 15 to 20 minutes. Sometimes more. The drinks are Not as good as they used to be. My husbands coffee comes out burnt every time we come here. Its unfortunate. I guess Im gonna have to start driving further to get good starbucks coffee.

Very slow service I was tempted to just drive out of the line in the drive-thru but decided to wait another 10minutes in the line. I will not stop here again if I am in a hurry

Literally the worlds slowest Starbucks. I’ve never seen one slower. Ever.

Cant go to much, to expensive

Car line gets long ar times

Pretty standard Starbucks. I dont typically do the drive-thru, but whenever I have, its been a good experience. Two things keep this Starbucks from being my go-to: the indoor seating layout is sorely lacking in functionality (only certain seats have access to outlets), and its the darkest Starbucks Ive ever sat and worked in-almost to the point of feeling depressing (they could benefit from a skylight or something in there, lol). Other than that, its good.

I visit a Starbucks everyday. Literally. However, I try to avoid this location as they are slow and not professional. The staff seem to be more interested in socializing with their colleagues rather than running a smooth operation where customer service is their ultimate priority.

Slowest location Ive been to, but drink was great.

Always quick with the line and always know how to make my coffee perfect!

This location is very consistent, which is something I appreciate about a Starbucks in general. I cant remember many times theyve gotten my order wrong, and theyre always friendly. Even when Im not at 6 AM before my caffeine fix. Lol...

Service was efficient, and drinks were tasty. We will return.

One of the slowest Starbucks Ive been to. The drinks taste fine and the staff is nice, but be prepared to wait an unnecessarily long time.Update: Still consistently the slowest Starbucks Ive been to. Lowering to 2 stars because the wait time is simply ridiculous.

Starbucks service is always excellent but this location in particular is FANTASTIC! Christian is wonderful! He always has the biggest smile and is always upbeat! Excellent customer service! He does a good job trying to get me to purchase breakfast, though I really just like my iced coffee in the morning. :0) Great staff here on 423, Starbucks! Its just what i need in the morning. Great service and of course, always the best coffee!

Drive thru experience was terrible. Placed a mobile order, but many items showed out of stock. Service person was flustered and confused when I explained this. Took over 20 minutes to get through the line, and I sat at the window for several more minutes while no one even acknowledged me. Finally they handed me my second order (not the mobile order, I had to ask for it) and did not even so much as apologize for the slow, disorganized service. Will not be back to this location.

Our local. Good staff are always efficient and friendly, even when coping with long lines. Be sure and tip!

Can be a tad bit slow, the line around the building is hard to navigate.

Nitro Cold Brew 👌

I come here all the time for my wifes coffee fix. My only gripe is the drive through sometimes takes way to long. Thank goodness for online orders! Run in and out and no long waits in that sometimes huge line of cars.

I love how big this location is! Perfect for doing homework or catching up with old friends. Trey is incredibility nice. Its hard to find employees that genuinely love their customers and try to build a relationship! I wouldnt go to any other starbucks!

Every time we get coffee from this Starbucks location, its always half full or barely full. Some of the employees are rude. Just a total poo customer service. Management needs to pay attention to this problem and make changes because youre not making your customers satisfied and happy.

Great food great service

The best, and Im not a coffee drinker. Plus they let you use the facilities.

This place used to be nice and social. I just waited 15 minutes in store for a coffee. There wasnt any more than 3 cars in the drive thru. No line in front or behind me. I ordered soy and it came wrong. I had no time to correct it, but what if i was lactose intolerant or vegan?

I do not even like coffee, but I love Starbucks. The Frappuccino is really good, but be ready to take on some calories!

White hot chocolate is amazing!

I usually have a decent experience here until today. It was filthy. There was left over trash, plates and cups at three different seating areas. One would think oh someone is sitting here. Nope, not the case.

Slowest Starbucks in the area. Drive thru always takes at least 15 minutes.

Always a great experience! The staff are a pleasure to work with and always go out of their way to make sure my order is perfect!

People were nice, but drinks we ordered were not as good as usual.

Requested a simple espresso macchiato with foam to the top dry and after two attempts the barista still could not get it right. First attempt with too much milk, second attempt with minimal foam. Her focus was definitely on getting the drinks out on time rather than getting them out the way the customer requested. Won’t be back to this one . Unfortunate since it’s really not that complicated .But had to post and let others know since when you pay good money for a drink that you want your way, If that matters to you you probably don’t need to go to this location. And did I mention she had an attitude when I asked her to make the drink over again, she made me explain twice why it wasn’t right Which is why I didn’t even try to ask her to make the drink a third time. Definitely not up to Starbucks standards. Visited at noon on September 17.

Horrible service... Went inside and was ignored for first 5 minutes (drive thru staff glanced my way and choose not to acknowledge me or notify counter staff). No name taken, no receipt offered. Store counters dirty with coffee spills and trash all over. For 11am on a Saturday (non busy time) and a staff of 6+ this is terrible. Wont be back.

Pic is during quarantine. newly renovated

So slow. Change in personnel maybe? Easier to walk into Kroger

Not any different than any other Starbucks. Make the coffee just like any other, not over the top just overpriced... lol. Cant give five star because black coffee is just that. If they made a coffeeffee I would rage about it... maybe next time I feel like getting something over the top and it definitely changes my mind Ill update the ratings.

Long wait times in drive thru. Friendly staff. Drinks are okay.

CLEANEST ONE IN Texas! Friendly staff, organized to the letter. This is how a STARBUCKS is supposed to be!!

Recently remodeled seating. Much more comfortable.

I’ve been here everyday cuz it’s close by my home and my work. It’s just few times I actually enjoyed my drink. I have no choice cuz you guys is the only one I can go pick up coffee on my way. I hope the manager can read all the review and make it better

Solid Starbucks. Busy but steady. Sometimes have to order on line to get my drinks because they will ignore the folks in line at the cash register until it gets long enough.

Drinks are standard. The drive through is THE SLOWEST IN ALL THE LANDS! I’ve been to this location way too many times to count and EVERY time the drive through is ridiculously slow. Pulled right up to the menu (relatively short line) and I’ve been here waiting for 20 mins. There’s like 4 cars in front of me. Absurd.

To start off, the general manager has never been exactly friendly every time I have visited the store. The employees have always seemed “too busy” to take my order. The other time I went through the drive thru and waited for 5 minutes before anybody came over the speaker to greet me. On the positive note, I did receive my food and drink in a timely manner. I will only come back because it’s the only drive thru close enough to me.

I come here all the time, and always get friendly service and good coffee. However, some blonde chick with glasses at 8:30PM took my order wrong. When I told her I asked for it to be iced and not hot, she took it without saying a word, and took her sweet time remaking the whole drink from scratch instead of just pouring my drink over ice. Then, when she handed it back, I told her thank you, and she didnt say a word and just closed the window. Ridiculous to be treated that way over a slight discrepancy, especially when I was being very polite about it. Guess I should expect high school service from a high school employee.

Good, friendly service, despite the social distancing.