100% satisfaction ! GREAT CUSTOMER SERVICE!Justin Moat was SUCH a pleasure to work with! He went above & beyond to help our family find the perfect vehicle. His constant communication, product knowledge and authenticity is what really impressed me. helped me get exactly what I wanted in my budget. I love my new Jeep🔥SO happy I didn’t go anywhere else- if you want an amazing & effortless experience, Justin Moat is the one to see!

Laura was awesome! She was friendly, courteous, and Soo professional. Shes definitely a credit to your business. High praise and 6 stars all the way!

We had a Ram in for service and was given a loaner to get us by. Although they were short staffed, I never felt unimportant. I received great service from Laura and she communicated with me every step of the way. Scott helped us out with the loaner in the body shop.My son is a car enthusiast and Scott talked to him about all of the cool cars, both on the lot as well as being repaired. He gave us the utmost attention and my son cannot wait to come put in his application to work there when hes of age! We are trying to get another lease and I am hopeful Rob in sales (I believe is his name) may give us a call within the next few weeks with some info!

As a NJ resident, I was looking for availability for new car in my local area. Due to my time constraints, i was forced to venture out of state since availability was limited. After handful of phone call, I landed with Livona Chrysler Jeep in Michigan. Almost in an instant my sales consultant Sean stood out of all others. He had right tone of respect and acknowledgement of my needs. Sean’s transparent approach and knowledge give me piece of mind. He helped made me a fair market deal and ensured it met my needs without being pushy or aggressively up selling. He even followed up with me days later to ensure the shipment went smoothly. Thank You Sean for your straight forward approach and care.

I had a wonderful experience from the time I arrived until the time I left. Took my Jeep in for an oil change and tire rotation. Very professional and very friendly. Would recommend to anybody

Buyer beware and make sure you know your trade in value prior to shopping at Livonia Chrysler Jeep. Their initial offer was $2000 for a vehicle that shows a Fair Trade-In Range on KBB.com of $4,290 - $6,173. They came up to $3,500 and then laughed at my counter of $5,000. As a 28 year veteran in the retail automotive industry, it surprises me that dealerships are still using these tactics to screw over customers. Have they not heard of the Internet? Customers have access to all the information today.I guess we can agree to disagree on the condition. I would say the car was at a minimum in Good condition. But even with a rating of Fair, your first offer of $2,000 for the trade was extremely lower than the range for Fair of $3,321 - $4,760. And yes, there was a second offer of $3,500 along with a hard sell from the Manager. The $3,500 is still on the low end. My point that Livonia Chrysler Jeep is not offering a good price for trades is still valid.Thank you for the contact to call, but I dont really want to have another hard sell conversation with a dealership person selling cars this way.

The service department and staff are very helpful and knowledgeable. John Grima helped me through some major repairs and decisions and kept me updated on the work being done. I would highly recommend Livonia Chrysler Jeep for all service needs!

Great service and staff. Theyve always found and fixed any issues Ive had. Oil changes are a decent price too.

I like the customer service at this location and the maintenance crew thoroughly checks your vehicle. This place is always busy and I see why. I recommend this business to anyone looking to get their vehicle serviced.

First time there for service on my Jeep. John explained everything they were going to do, got me in and out quickly, also took care of a factory recall, washed my car, kept me updated, Laura explained things thoroughly at the end. They even had snacks and beverages. My new place for service.

It was a very easy processI will definitely be back.Thanks Jon

First oil change and tire rotation. Excellent service 👏

Had to take my 2021 jeep Cherokee in because of some squeaking that happened when we hit a bump in the road. Chris was very helpful. They got us a ride home and even picked me and my 2 kids up to come get the car so that I didnt have to wait til the morning. Chris kept in touch with me and let me know all of the steps in the process of fixing it. I will definitely deal with them again. After being let down by past shops I was so nervous to drop off my brand new vehicle. Thank you so much to you guys!! Your courtesy and hard work made my experience wonderful!

Took car and to have warranty work on paint job. Gave me a free loaner.

Very polite was able to find what we needed cause no one else was able to get what we needed.

We have now purchased 3 cars through this dealership and have nothing but positive experiences- both on the sales and service sides. They are willing to go above and beyond for their customers- just last week, we had an oil change scheduled, and my youngest son came down with a bad cold. We called them and without hesitation, they sent someone within the hour to come get the car so we could still get our oil change, then they brought the car back for us. Excellent customer service always when most other dealerships treat you like an inconvenience. We will always come back here!

Holly is the best. From beginning to end she was patient and answered all my questions. Super kind. My kids love her.

Ok. So I thought I was going to get the same so so service like I have so many other times, Along with the same old run around like a have from all the other dealerships I have been to. Now I feel like I have held on to long before I wrote a review. This Livonia Chrysler Jeep dealership has absolutely the best I have experienced. I came in with 3 issues I thought were wrong and they found quite a few more things that were wrong and or were going to be bad soon. Well they let me know things were worse then I thought. Then let me know everything was going to be covered under my warranty. Even let me know what was not covered and made great recommendations to get some of those fixed also. All the other small issues that needed attention were easy fixes that I could do at home. Just for the record they are the only dealership that was willing to give me a loaner that was a Wrangler everyone else just handed me the keys to what had to be the cheapest thing that had to offer. It was the 1st time I had ever gone to a dealership and felt completely respected. So kudos to you Livonia Chrysler Jeep. You will be the only people I ever buy another vehicle from And/or trust to have my vehicle fixed. Please dont lose That customer service you have it was amazing and I expect the same the next time I show up to buy a vehicle or have it repaired again.To the only Chrysler Jeep dealership Ill trust thank you very much and I apologize for taking so long to write a review.From one super happy jeep owner( THE SARGE ) thank youNathan Baker

I made an appointment to have my vehicle worked on at 8:00am. The job was booked for 2-2.5 hrs. I had made arrangements for my coworker to pick me up before work and drop me off after work at the dealer. I came back at 4:00pm and the car was still not finished. Of course they had an excuse which is neither here nor there. The important part is that I never received a phone call on an update. I was forced to sit at that dealership until 5:45pm which is when I actually got into the car and drove home. This is completely unacceptable. All I needed was a call saying my vehicle wouldnt be finished on the time frame it was supposed to be. A simple 2 minute phone call could have saved me 3 hrs of waiting around. Piss poor customer service for the most simple tasks.

Sean OMalley was great! Gave us all of the information without any pressure and let us decide. From test drive to trade-in of our current vehicle to completing the purchase through their financing (which was more than 1% lower than our credit union), it only took 2 hours! Would 100% work with them again.

Incredible service. Had great COVID precautions and super friendly. I have purchased 3 cars from them and the service department is a big reason I come back. Jonathan in sales always provides a great deal too.

Great people in the service department. Took my van in for warranty service was set up with a rental.When I returned the next day I was informed the part needed was not covered under warranty.I was given a discount on the part and the rental also.Great people.

First class service and team at Livonia Chrysler Jeep! Ive purchased many vehicles and Jon V and Dave are the best! Thank YOU!

I was pleasantly surprised today by the incredible service I received today. I called in with an issue with my 2019 Pacifica Van and was invited to bring it in as soon as possible to insure my safety. I thought it might be a brake issue, and John said he was concerned that I might be right. The service department was booked 4 weeks out but he said my issue merited a special look. He found the problem and I was out the door within 15 minutes. Thank you so much John for your excellent and friendly service.

Livonia Chrysler Jeep has been awesome! If youre looking to lease or buy go see Keith Greene! Very helpful throughout the entire process 😊

Great fast service, very nice people

Terrible customer service. Unprofessional and lied on the phone. Called ahead to ensure we were able to drop off lease vehicle because we moved here from out of the area and was turned away upon arrival due to not leasing another vehicle today. Told us to take it to the dealer we got it from (very far away) to turn it in when CCAP also said any CCAP dealer will accept lease turn ins. They just lost two vehicle sales opportunities and SEVERAL repeat/referral customers.(Update)Received a response from this dealer almost two hours after we were turned away to schedule turning it in. Like I mentioned, We called ahead to ensure we would be able to drop it off and were turned away. We have since found a dealership that gladly took the vehicle with no issues.

I recently took my car in for warranty work with the body shop. I could not be more pleased by the service I received. I took my jeep in on Monday morning, got a loaner and the jeep was done Wednesday (week of Christmas too!!). When I dropped off and picked my car up, the guys helped me transfer my stuff. They even vacuumed my jeep out of all the dog hair! They were all friendly, especially Doug in the body shop! Thank you for a pleasant experience!

Great service.

Had service work done. Place is super clean it did take way longer than expected but they were very busy

This dealership made my first car shopping experience painless and exciting! Michael was very communicative and punctual even during the pandemic. He took care of everything thing for me in not even of a matter of 24 hours. I contacted the dealership around 5:00pm the next day at 3:00 pm I was rolling off the lot in my new Jeep! They worked with my budget, my time, and explained everything to me. Overall wonderful experience I would recommend to anyone looking for new or used.

Excellent job!

Went because of recall. Pleasant staff in and out within an hour and they washed vehicle.

Fantastic dealership providing great service. My wife and I both purchased Jeeps and were treated wonderfully.

Great customer service Rick greeted me as soon as I walked in Dealership very friendly, knowledgeable, and helpful in getting me a great car during the pandemic.

Keith Greene was amazing. The process was seamless and FAST. He communicated with me by email because of my work schedule. He was the best. Good customer service.

A big thank you to both Laura & John in the service department! They both went above and beyond in assisting me with an issue I was having with my 2015 Jeep Grand Cherokee. Way to go! Much appreciated!

Service department is great! Ask for Amanda -- she will take good care of you!

Mike Ryan at Livonia Chrysler Jeep made the process of leasing a new Wrangler very very easy during these difficult times. The communication through email was Incredibly fast and easy. He took the time to answer any questions I had. The paperwork and pickup was also very quick and easy. Thank you Mike and Livonia Chrysler Jeep for an easy process.

Just leased a new 2021 compass from Dean. Everyone was very professional and polite, and very patient. I highly recommend doing business here.

Fabulous buying experience here. Its a small looking dealership but it was pretty busy - even during COVID! I bought a used Jeep at a fair price and felt confident in the dealerships 100+ point inspection. Rick Ralls was great to work with and Mike Ryan got me a excellent rate. Would highly recommend!

Service department is very good. Took me in right away and I was on my way in no time.

My first experience was a great experience great job on a first impression

Great ServiceWanted to add, Edwin was very professional and helped get my Dart back up!

Just want to highlight how great Rick Ralls is as a salesperson. He took very good care of me when I purchased my Jeep. No pressure but laid out all the information in a clear way. Also was very nice to my mother when she had questions on her lease. Great guy. I went to four dealerships before I talked to Rick and didnt feel comfortable with the salespeople. I have recommended Rick several times already and will so again.

Two thumbs up, all around great experience.

Atmosphere was awesome there. Everyone was friendly. I love my car. I would recommend everyone looking for a vehicle to come and get one.

I was told that it would take 3 hours to replace air bags for a recall and it took 7 hours then after arriving an hour later from being notified the car was ready for pickup the car was not cleaned up and I waited another additional 15 minutes then unpon returning home and cleaning up plastic and paper from dealership, shards of glass were discovered on the passenger front seats floor which could only be from replacing the air bag. Well this is why dealerships get a bad name and you avoid service at any cost

Great service and body shop. People are fantastic.

The parts department was great. The service dept. not so much. They couldnt help me nor did they suggest an alternative. Couple miles down the road BellTire took care of my needs...for free. Might want to address that .🤔

Ive gone to Livonia for my past two leases and HIGHLY recommend. Everyone who works there is extremely friendly. Jon and Michael were very helpful and easy to work with. Straightforward and accommodating. I highly recommend!

I just bought my fourth Jeep from Livonia CJ. They are great. Good pricing, quick, honest, easy to do business with. I felt safe in a Covid environment.

Keith was awesome. He helped make the entire process easy and was super flexible with me. I finally was able to purchase my dream Jeep thanks to the team at Livonia Chrysler jeep.I STRONGLY recommend them, and they have earned a lifetime customer.

Rob was such a huge help and convinced me to buy a Ford. I told him I come from a Chrysler family we don’t do Fords after he showed me the Ford Fiesta and he convinced me to take it for a drive with my dad. It was so smooth and felt so natural. He was very honest with me too which I truly appreciated. So I ended up getting a car I swore up and down I would never get. Thanks to Rob’s honesty, patience, and kindness.

Great staff and owner.

Longtime customer of Suburban Chrysler very impressed with my salesman Keith Greene. His personal service and desire to earn my business made my Grand Cherokee lease quick, simple, efficient, and price competitive. I will be referring friends and family to Keith and Livonia Chrysler as opportunities arise.

I have been to a few dealerships in SE Michigan and Livonia Jeep is probably one of the best, if not the best. The service tech Kyle was very friendly and knowledgeable and the rest of the staff was great too. My girlfriends Jeep had a part replaced and the staff took care of her very well. 10/10 would definitely recommend!

Poor communication and service. They got the job done but not until I had to force the matter with multiple visits.

Our experience was amazing! Our sales guy (Robert Bell) was friendly, knowledgeable, and overall awesome to work with. If your looking to buy a car, this is the place to go.

Nice polite parts and chashure personal..just and not all visitors where not properly protected..

Great place! Stopped in to grab a part for my older Jeep. They were quick, efficient, and friendly! Definitely recommend!

Livonia Chrysler Jeep has a very friendly service staff, Laura is awesome. Each time Ive needed vehicle maintenance the staff has provided supreme service. Livonia Chrysler Jeep provides a close knit family style atmosphere. Thanks for the professionalism and excellent customer service. They staff even ensured I had lunch during my most recent visit (7.20.18) now how good is that!!!!👍

I had my 2008 Dodge Charger repaired here. The service department was awesome!! They had their stuff together. They kept me in the loop for the entire process. The service manager called me with issues that they had and didn’t try to hide anything. VERY HONEST!! They didn’t beat around the bush on tough conversations. They were straight to the point. I would definitely recommend this service location to anyone that needs car repairs done.

I had a great experience buying a used car from this dealership. All of the staff were exceptional, especially Robert Bell who guided me through the car buying process. I love my vehicle, felt well taken care of, and got a great deal! I went to a few dealerships before I made it here and would recommend stopping here before you try anywhere else.

I don’t usually write these but the experience I had with Rob at this dealership was sooo excellent.He was very attentive without applying too much pressure.Perfect salesman.Keep it up Rob!!!The finance guys seemed on the up and up too. They seemed to be straight shooters- which is much appreciated.

Service Department team is very rude, they cant figure out my evap leak so they keep clearing the code and adding parts and charging me when it should be covered under initial service since it was NOT resolved first time, The service manager is very disrespectful to Males and was all touchy feely and talking directly to my wife, he then got argumentitive about me not accepting what he said, then when i asked for the owner he said that he was around somewhere but would not let me talk to him, this is not the first time Chris has treated me like this, he did when i brought mu ram in a month ago.....UNSAT SERVICE

Me and my husband walked out of Suburban Chrysler Dodge Jeep Ram of Garden City and walked feeling rather taken advantage of they quoted us for a Jeep well over out price range and said there was nothing they could do that the prices were the prices. No one greeted us when we walked in and the workers just all looked sloppy.Fast forward to this dealership.. We walked right in and holly immediately greeted us with such a warm welcome I knew we were in the right spot. She walked through the process with us and got us the car I wanted for the price I wanted. She’s so personable and sweet! She truly cares about her customers and she’s realistic but not in a rude way like the other dealership was. If your looking for a new car ask for holly she’s your girl!

Love this place..best dealership around. Great customer service. They treat you with respect. The people are friendly. This place is the only place id buy or get my car fixed at.

I work midnights so having a service center thats open at 0730hrs saves the trouble of trying to arrange for something to do between getting off work until other dealerships open at 0900hrs. While most consider it a perk, I would have liked to have been asked prior to my service if I would like a complimentary wash... I have a softtop wrangler and a CB antenna that the porter put through the automatic wash without my consent. Everything turned out fine, but I would have politely declined if given the offer. Will continue to use this dealership!

Jon V. Was a very professional sales men. He took to time to listen to what I want and need, and show the options that fit my request. No over sell, no pressure. After some negotiations we settled on a fair and good price on a very good used car. The owner even came out and spoke with me, even though we had a small misunderstanding he as very straight forward and spent the time going over things I questioned. I believe I might have found my new dealership.

Excellent customer service!

This is a very honest dealership .I took my jeep in for service and I was very pleased on how it turned out.I will definitely go back.I am very happy!!

Great service. We didnt buy our car there but they treated us the same and we got our vent fixed under warranty with no issues. Quickly and pleasantly.

Very helpful, take time with you to get right plan for you

I had a wonderful experience. The salesman, Mike, I had was very straight forward and very helpful. The whole process was smooth and easy. I highly recommend this dealership. I am very satisfied with my new car. Thank you!!

I have purchased 2 vehicles from Livonia Chrysler Jeep. The experience was excellent and the staff very knowledgeable. I have used their service department several times. The service staff are very helpful and explain every step in the process. They also keep you informed on the progress of your service call. I have recommended Livonia Chrysler Jeep to all my family and friends.

Great family dealership! We are so happy that we purchased our new Chrysler Pacifica from them. We got the best pricing and have been very happy with the service from the service department for all of our regular maintenance as well.

Great experience as all ways!!!

Horrible customer service. Scheduled an appt for my car to get fixed on a wedneday and was told the tech will see it first thing in the morning on thursday. Monday comes around, they finally look at it and have to order a sensor, supposed to arrived in acouple days... the following monday, it finally arrives and my car gets fixed. It took 12 days for a 2 hour job. No apology, no concern, no care!I have a 6mo old and my wife is still working... i needed a car for emergencies! They didnt care!I understand things were backed up because of the quarantine.. but then dont schedule so many appts! And dont make false promises.An event like this will cause me to drive to a further Jeep dealership just for better customer service. Very upsetting.

I am so pleased with how everything went!!! Keith Greene is seriously the best! He was so knowledgeable and patient with me and made the whole process really smooth! I would definitely recommend him to anyone who is looking for a car.

Took my van in for a check engine light. Absolutely, the best experience Ive had fixing a vehicle issue. Technician made a thorough report and explained everything. Kyle was the man with a plan. He listened to everything I had to say and then came up with the right course of action for me.

Figured my service appointment out with Chris, the service manager, and he was the best! Worked my requests out in a timely manner and was extremely helpful.

I made a appointment for a tire change and I was told the wait would be about 45 mins and I ended up waiting 2 hours. I saw people come in after me and leave before me!!! 2 hours for a tire???? I’ve had issues with the service department before! Terrible communication with the customers! They previously had my car for repairs for over a month due to lack of communication! I’ll travel to another location before I ever deal with them again!!! Also not personable or professional! I never get a greeting, smile or anything! I just stand there awkwardly waiting to be acknowledged. I don’t feel comfortable at this location! I’m extremely upset today. I didn’t have 2 hours to waste! Time is valuable!! I could have gotten several things accomplished within 2 hours!

Love Love this dealership! They are amazing her so polite and friendly. I drive 35 minutes just to come to this dealership. Yes there is a Chrysler Jeep Dodge dealership less than 5 minutes from my house but I will not go there. I have been to many dealerships and this one is by far the best. I have had general maintenance, body work, and I currently have my truck in for some electrical work. I couldnt be more pleased with the people and service provided. I will continue to go here for ever. Even the owner who is onsite (which completely surprised) is so nice and polite just a normal guy. Isnt rude or stuck up. Speaks to you just like an equal on down to you (which I have noticed a lot of people do when they are business owners or management).

Just wanted to say that I had my breaks done in may, my experience at Chrysler livonia jeep was the best I have ever had at a dealership. Chris Brewis service manager was excellent! He was right on it, very, very awesome service he made sure that we got our car back in a timely manner and that everything was right.He deserves a raise and a promotion! Me and my husband are very pleased on your service.

Oil change and tires rotated. They said two hours and they had it completed in one so that was great. Car wash as a courtesy is great too. So how could they miss the white bird dropping 8 inches long as wide as a pencil on the front passenger door. My car is a black Grand Cherokee. smh... they did clean that part too after i said something about it. Lol...thanks

Keith Greene is the best sales rep. Ever. He is so helpful and makes you feel very comfortable. We used yo work woth Bilk Ray and didnt think wed find another person we felt as comfortable with. Well we did. The dealership in general is great to work with. We have had our vehicles in for service and are always pleased with them.

They squeezed me in to fix the frozen windshield washers in my car right after the first big snow. Quick, quality repair that no one else could get to till mid next week. Ill be back!

Leased my Second Jeep, within six months, from Livonia Chrysler Jeep today and had another FANTASTIC experience! This vehicle was for my 17 year old son and our salesman Roderick was excellent! Not only did he communicate with me, he included my son in the conversation so he learned the process as well. From Laura in the Service Department, to Dave in Finance to BOTH Pat and Roderick in Sales....THIS team Rocks Jeeps and they know their stuff!

After having a bad experience at another dealership, I made a great deal with this dealership. I will never work with another car salesman after meeting Kieth! He is not your typical car salesman. He is VERY real and genuinely enjoys his job and that is clear! I got my dream Jeep and it was more smooth than doing the self checkout at Meijer! I will be referring everyone I know to Kieth!

You cant find a better place to do business when you are looking for a new or newer vehicle!From the owner down there the best.

I walked in to lease a brand new Jeep Grand Cherokee and wasnt even given the time of day. I guess I didnt look like someone worthy of leasing to. Had to go to another dealership to get some respect

Service department drew me in. They were awesome every visit. When it came time to re up my lease, thats where I went. Keith was great. Finance dept was great.

Friendly people ..no high pressure sales

Love my salesman Keith he is very down to earth & he doesnt just try to put you into just anything. He is very honest & basically my whole family has bought a vechile from him.

Laura is the best at what she does awesome customer service skills very professional very polite I love the way she interacts with the customers I would not go any other place. It is always a pleasure to see their smiling faces at Livonia Chrysler Plymouth.

They are super nice and helpful

Very professional and very attentive to my needs. Did not hassle me to add on any extras or try to sell me something I did not want.

Sales team is energetic but not pushy (Keith Greene is your guy). Pretty good service team with helpful and personable staff. Overall environment is welcoming.

Went in yesterday October 16th 2019, to get my sons Chargers oil change and tire rotation and as usual this place is awesome, greeted immediately and with respect I know the service people since this is the only shop that I go to with his Dodge vehicle its an awesome place and even the sales people even if youre not interested will answer your questions and talk to you just wish maybe at some point they get the Dodge and the Ram into this location it would be a 10 star instead of a 5 star.