Absolutely by far worst experience I’ve ever had attempting to buy a car. They took all my information set up a loan, then they stopped responding or calling me back. Last time I spoke to sales person they gave me the numbers and they were all wrong and she said I will call you back with the correct numbers. They never called back. I basically had to hound them to get any information from them on how my purchase was proceeding. I eventually gave up. It shouldn’t have been this hard just to have someone call me back. It baffles me that this place is still in business. Please I repeat please stay away from this place they do not care one bit about your business. Take your money to someone that actually wants your business

Service dept. experience with our new mazda 6 was absolutely flawless. Love this dealership, love my zoom zoom!

Ive never spoken to anyone here but I did check out there used cars after hours. Parking lot was well lit. The prices on their used cars seemed a little outrageous based on the mileage on some of them.

Heartless group of people. Lack of compassion, not understanding or people friendly or kind.

I would recommend this dealership to anyone looking for a no pressure sales approach that really understands the value of your time. My salesmen - Joe Brooks let me get a good feel for what vehicle features, wasnt pressuring me to buy anything i didnt need, and ensure that when i was ready to execute the purchase it was concluded in under 30 minutes - now who can say that bought a car every that quickly!!! Additionally, Joe knew the answer to every feature question no matter the brand or the model. And, the small issue we food with my CPO vehicle was identified and scheduled to be immediately corrected without any hassle.

Had my car service performed returned vehicle washed and sanitized 😁

This is where I take me car for all my maintenance. The service guys are great very nice and knowledgeable. I would highly recommend taking your car for service. Harpreet and Neil will take good care of you.

I was in and out getting my first vehicle. Pam is my sales consultant. I would like to tell you what pleasure it has been working with Pam. She made me feel very comfortable with helping me select the perfect vehicle. She’s extremely knowledgeable and professional. I’m completely satisfied with my purchase and I thank Pam for the great experience. See Pam if your looking for a vehicle. Not only will she guide you in good direction, she will make sure to educate you with the features and take time to go over your new car!

I was in the market for a new Mazda3, and had been researching prices and models on comparable vehicles. Ralph Thayer Mazda had the one that I wanted, and it took just a a couple of visits and an email and Pam my sales gal got me a great deal! She was super nice and accommodating, the whole process was efficient and transparent. Everything just worked out well and I’m glad I chose this dealership for my new car!

Great service and Cars.

As a single mom, I have always been leary of car dealerships. You grow up hearing horror stories and they tend to stick with you. So when it came time to buy a car I spent my time on trying to find a reputable establishment. The team at Ralph Thayer in Livonia are incredible! They are professional, insightful and go out of their way to get you in a car that works for you. I never felt pushed or pressured and left feeling at ease and excited about my purchase. The team here are down to earth people that you can easily connect with and trust to find what works for you! If you are looking for quality people, quality cars and service you can trust, this is the place for you!

Absolutely the best experience. 4 years of experience with this dealership. Always great. Ask for Woodie! Shes the best!

The car buying experience is good. However remember whenever you buy the car please do not fall in trap to their “MAINTENANCE PLAN”. The maintenance plan is not cancelable and non refundable. Please read the fine print in the contract. I am paying extra 30$ for not even using it. They would make the “MAINTENANCE PLAN” sound very profitable to you but believe me you will end up losing your money on it just like me. I believed they were good until they removed their masks.

After visiting two other Mazda dealers for service, Ralph Thayer went above and beyond my expectations. They actually completed the full service inspection sheet unlike the other two dealers. They were very informative and helpful in service explaining to me what needed to be done and why also recommending which was the more important to be done first stating the other one can wait but should be address soon. I was also pleased with the parts counter which helped me find the correct parts needed. Everyone was nice and didnt feel like I was being taking advantage of. They definitely won my service and I will be returning.

Always come here to get the disco biscuit its regular oil change. Service guys are great. And the service is always fast. Never have to wait to long.

Friendly service, took time to explain everything and went over each feature to make sure i knew how to operate the vehicleEdit. I had an issue where I received the Mazda Mobile Start which uses your phone instead of the remote stater that uses a fob. After a few emails and calls they took car of the issue and granted my request for the change. Overall my experience was great and worth the drive.

I just leased a beautiful 2017 Mazda CX-5. The process could not have been simpler. I was really impressed by Brittany and Pamela. They are competent, accommodating and pleasant. They made my experience a positive and memorable one. I will be recommending others to this dealership!

Great customer service and friendly. My service Technician Harpreet takes WONDERFUL care of my car.

Bought a VW here a few years ago. Always seemed to get along well with the sales staff. Almost bought a Sante Fe. Just didnt work out this time but the staff were great.

Purchasing a vehicle can be a “stressful”, sometimes nerve wracking process. Not with Pam! Her ease and efficiency is beyond comparison. She is personable, bubbly and capable all rolled into one little sophisticated lady, a “joy” to do business with! This is my first Mazda, coming from a family of GM people. Love my Mazda and doing business with Pam is such a pleasure. If you want a great experience and great deal I highly recommend coming to her. She will not disappoint!

Take care of my car quickly and great service employees.

Great place to buy a car, very today style, 4 stars cause service is a bit slow.1 1/2 hours for a scheduled oil change is too long but they do wash the car

Amazing experience, very welcoming and would love to go back.. The staff came right out to introduce and make sure youre serviced promptly!

Process was fairly painless looking for a used car and the car salesman was great (Mike McCool). The only issue I had is I wish they were more available to helping out the customer with other options of purchases. Lastly, they didnt fill up the car once the purchase was made. Noticed that the gas was near empty when I was pretty much home.

Friendly and knowledgeable staff. Can tell there is a good amount of experience. Unlike other service departments they use common sense when it comes to basic diagnosis of problems and dont always charge the fee if its simple enough.

Service department is fantastic. Ken has been my service advisor for several years. Now Jeff has stepped up and is a pleasure to work with. I work in the auto industry (warranty claims, customer service) and the follow-up I get is unbeatable!! Even though my poor Tiguan has trans concerns, they keep a smile on my face and it is truly appreciated.

Great place to buy a car. Zero pressure, extremely laid back on the test drive, and helpful. Seems like they assume youve already done a ton of research on the vehicles and pricing, theyre just there to facilitate a test drive, get you in your new car as conveniently as possible, and show you how to pair your phone with the radio. I came in to compare 2 different trims of a car on 20 minutes notice, they handed me keys, pointed to a recommended drive route on the wall, and said have fun. Decided o wanted to buy a few days later - price negotiation took 5 minutes, most of the paperwork was over the phone or email, and pickup was just a matter of signing the forms . No pressure to buy extra insurance or warranty in the finance office either, which was appreciated.Not at all the experience I expected from a Mazda dealer, highly recommend.

Michael Joh was nothing but amazing. He was knowledgeable, real, helped me get the most value for my monthly, and really went out of his way to find the perfect car for me for the right price. This has been by far the best experience Ive ever had at any dealership and I will forever recommend this dealership to any of my family and friends looking to lease or buy a Mazda

Woodie was my saleslady.She was personable and top notch .Just wonderful as were the whole sales team in the Volkswagen dealership.Cant rave enough about them other than to say my it was seamless.Love my new car😘

My experience was absolutely wonderful, the sales person Pam was not only knowledgeable, and professional, but worked extremely hard to fight for us to get us everything we wanted at the absolute best price possible. - I called 4 dealerships total and was very impressed with the experience and service I received here. This will be our third Mazda lease, and we will not shop anywhere else for one again. I would proudly recommend Pam and Ralph Thayer to all.

The salesman there were friendly explained everything and was great the general manager gave me a cheap estimate on trade-in I recommend selling your car yourself. 2011 Escape 52,000 miles $6,000???

Took my car here for a recall. Had to wait longer than expected but they have a nice waiting room with free drinks like water or coffee.

Very nice staff, especially the finance lady. Willing to make a deal, and you can tell they appreciate selling each car. Mazdas are underrated, and next time we need a car, Im absolutely going to consider a Mazda from this dealership.

The customer service in the Mazda service/maintenance department is awesome. Specifically Joe Yacks. Dude is awesome and super helpful. I would highly recommend taking my car to him. Props on the excellent customer service, keep it up.

Need a VW? Call these guys. They are no nonsense and will cut the invoice to the bone without a lot of fuss.

I purchased a new car from this dealership 4 years ago. It took 5 agonizing hours to complete the deal mostly due to the sales person who tried to serve multiple customers at the same time. I got a good price for my trade in and new car so I decided to return. They “open” at 9:00 AM but don’t tell that to any of the sales staff or finance person. I walked into the showroom promptly at 9:00 AM fully prepared to purchase a new car only to find the showroom completely empty of anybody. 10 minutes later I was finally greeted by an employee who was equally miffed why the dealership was completely empty but wasn’t offered coffee, asked any questions, or even helped. This lone employee seemed more interested in remaining out of site than retaining my business. After waiting 30 minutes for the sales staff to decide whether they wanted to show up to work or not…I finally decided to leave. With the lone employee mostly out of site during my 30 minute wait, what troubled me most was the entire showroom was fully accessible to anybody who walked in off the street….including the financial office. In this day of identify theft, I couldnt believe how reckless this business is in securing their financial offices.

Hands down the friendliest VW service Ive encountered. Ken, the service advisor is a wealth of knowledge. Comfortable waiting area with complimentary beverages and snacks.

If you are buying a car you must see Pam! So glad I stopped by Ralph Thayer Automotive, they have my business for life! Made it easy, low pressure and fun!

Worst experience ever please dont do business with these people. They are very nice until you sign the final sales papers. I am revising my review today.I was upset on the first one due to some concerns that I had. I would like to say that this dealership went above and beyond to make sure that all and any concerns that I had were taken care of. Great job guys!!!!

So the only reason I choose this dealership is due to proximity. The parts/service department is lazy and do not call you when parts are in. I had to call about multiple parts that were quoted to be in, in a matter of days (weeks later still no call). There is only one guy that works on engins there and he was really nice and took me to see my engine replacement and helped explain things to me without him the job does not get done. There is hardly any parking in the the small area that they are in. If you can, try to go to another dealership

Great service will be proceeding hopefully for sale

Mike McCool was friendly and professional. Paperwork is minimal and car buying process is easy and convenient. He even lowered the price $100 after a prepurchase inspectionfound a $100 motor mount that needed replacement. Highly recommended.

First visit, performed 4 Factory engine/turbo updates at no charge and full diagnostic.

Super, they get to business just fine, very nice staff! Ken B. in service area is super, always appreciate how quickly he gets my vehicle take care of.

We had a great experience, Pam was really helpful. Could use more parking space..

If you go for Mazda service ask for Joey Yacks. Joey will go above and beyond to take care of your needs!! Very knowledgeable and Great service!!

Came here to test drive a Mazda cx 5 and was so impressed with our sales person, MJ. He ensured that we were comfortable with the car and we knew all of the perks that came with the car. He was exceptionally thorough and really sold us on the car. We were happy with the time he spent educating us on the car and appreciated it very much.

All right, so went in to shop for a Mazda 6 and we ended up not buying but leasing and with a different car than planned and a different color. Red. MJ did this to us :-)), he is that good. We are happy with the new choice. MJ has a great personality, he is very knowledgeable--even for a person with a technical background --and has a great sense of humor. Probably we did not get the ultimate-ultimate deal but definitely we got quite a good deal whilst enjoying a good and fun conversation. Buying a car is like going to the dentist-- I would rather pay little bit more and laugh all the time than go through an excruciating ordeal for a couple of hundred dollars.

I would give it 0 stars if I could. Worst experience. They dont show up for appointments. The staff is not customer friendly at all. Plus they dont negotiate prices and after taking a $2000 deposit for a car didnt even call for 2 days. Dont go hear

The sales process was far less then satisfactory, they lost my business not to price but to customer service and the over all rudeness and lack of professionalism.

Harpeet is my man! I have been taking several cars to Ralpth Thayer Hyundai for years, they are very great and welcoming. Need service done? Look no further this is your place. Hyundai as a brand has never let me down Ive had 5 cars from this brand and I have nothing but good things to say about it. Thanks for caring about my cars as much as I do!

Good selection of pre-owned cars in good condition, Friendly, helpful and nice customer service - Mike, Thanks for all the info and support!

Very accommodating. Good service!

Knowledgeable staff will help you get into the vehicle of your desires.

Nice people good prices and service

Ralph Thayer truly take good care of my car whenever I go in for service

Sad Mjs gone, wont be the same. He is the reason I have my car. As a first car buyer I found him very knowledgeable and helpful in making my decision. Definitely wont be the same without him.

Always get my car serviced there. Pricey but excellent customer service

I love my new 2018 atlas! its by far my favorite vehicle so far!

If I could only give zero stars. Do not bring your car here for service. Worst place ever. Over $3000 and car still is not fixed. Mazda CX7 almost started on fire 2 days after they worked on it and then they give me BS about a AC compressor going bad. Not their fault?! Right. To add, brought it in for wheel balancing because of vibration. They never looked at suspension. I had to tell them they missed a damaged sway bar linkage. Please avoid at all cost.

Great experience at Ralph Thayer Mazda. Process was easy and pressure-free.

Great experience there getting my scheduled maintenance done. The car was ready when promised and everything that was done was gone over with me for clarity.

Awesome place and skilful folks

Just purchased a 2013 Mazda3 5-door from Ralph Thayer. The salesman, MJ, was great. He really knew the features of the vehicle and took time to show them to us and answer all or our questions. He also worked with us on the trade and various purchase options. The purchase experience was one of the best Ive had, and the vehicle has been great so far. Cant speak to service quality yet. If you even think you may want to buy a Mazda, go to Thayer and ask to speak with MJ.

Super rude associates in the service department of Volkswagen. I dont believe thats how you are meant to treat a customer of yours. Was basically being chastised by a manager claiming his 40+ years of service was too important to him to offer help to someone. Never, and I mean never, will I shop here. Terrible business, rude, and dont deserve anyones hard earned cash.

I went in to look at a Genesis Coupe, and my sales person Jimmy Cagle was busy, so Bruce Moudling helped out. He was the most amazing sales person I have ever dealt with. He made my experience just so wonderful.

Polite Kind courteous all around good service

Great dealership for sales & service.

Went into the Mazda side on a Sunday and it was dead silent. Feel like I could have walked out with the water cooler and nobody would have noticed.

Just purchased a 2012 Mazda 3 from Ralph Thayer in Livonia, MI. It was unlike any other car buying experience Ive ever had. I really enjoyed it. The Sales consultant, Michael (MJ) Joh was extremely well-versed in the characteristics of the car (and others that I was considering),was professionally friendly and I felt we reached a win-win; in addition, he made me feel important to him with discussions about shared interests. The Finance Manger, Dave Hartman, is a real car guy and knows his stuff and our discussions ranged over many subjects. I felt all the guys we dealt with (including the introduction to the service manager, Jeff Haverty, share a common characteristic: they like, and want, to serve their customers. Probably results from a rigorous employees selection process. If so, well done Ralph Thayer management.Cannot recommend this experience too highly. Well done, sirs.

They always treat me right

Service department team is great - always talks you through all the issues, how they are going to solve them, and ultimately leave it to you to decide. Great WiFi in waiting area makes it simple to drop your car off and stay productive.

Friendly service. Got my car back sooner than promised.

Not even funny how bad their used car sales guys are .

Nice to see your employe Nick go around and abuse your cars. Thats sure a great image getting a car thats already broken in..

If you need to get your car serviced I highly advise you to utilize another dealer they have the worst service department and employees Ive encountered out of all vw dealers

Ive found the service experience at Thayer VW to be 2nd to none. For some time I avoided service at dealerships due to some questionable advice. I gave Thayer VW a try and its a 180 from what I experienced elsewhere. Ken Berman is an exceptional Service Advisor who is honest, experienced and looks out for customers best interest. Clearly, Im a happy customer.

Awful. Tried to sell me a car for $2K over the Kelley Blue Book market value. Took it to my mechanic for a pre-inspection; car had been in a major accident. So glad I didnt buy from them. Dont go here if youre a woman without a man. Old boys club and will be cheated.

Body shop manager is very efficient and knowledgeable

I was recently in the market for my second car. I was looking for a economical, sporty and manual vehicle. My parents had worked with MJ in the past and recommended him. After a brief phone call with MJ I decided to test drive the 2014 Mazda 6. It is a fun, sporty and smart choice. MJ made the process effortless. There is a reason he is regularly one of the most successful Mazda sales people of the year. If you are in the market for a Mazda give MJ a call, you will not regret it!

I went in a few years ago to get a quote on a lease (Mazda 6), and the salesperson wouldnt give me a quote on a monthly payment until I filled out a credit application. I calmly explained that I just wanted a quote right now, but that if I decided to lease a vehicle there I would gladly fill out any required paperwork. After going back and forth, he went and got his manager, who was a total unprofessional jerk. He started yelling loudly at me and telling me that he wasnt a hack, to which I replied If youre not a hack, you know you dont need a credit application to provide me with a quote. He then yelled at me to leave. It was a very bizarre experience. I ended up leasing from Sesi Mazda in Ypsilanti, who has since consolidated with their Ann Arbor dealership. I looked up other Mazda dealerships that may be closer, and was reminded of my experience at Ralph Thayer. I will NOT be taking my vehicle there!

This was my third lease from Ralph Thayer Mazda. They are always efficient and have a great service department. This also translates into their sales department.Ironically, I wanted to give kudos to Michael Joh as well.I came in 8:30 on a Thursday night and saw that Michael had 4 customers at that time. Whereas I think anyone in that predicament would have told me to come back or ignore me (I was 4 hours late for my appointment), he smiled, greeted me, offered a test drive (i declined I know Mazdas are great cars).Even though I didnt got on a test drive, he gave me the most brilliant explanation of Mazdas new skyactiv cars in about 5 minutes and went over very new feature of the car and the interior in another 5 minutes. Again effiency...Even though he now had five customers, they were all smiling and he serviced all of them. I believe they were all buying cars, including myself.Please come visit Ralph Thayer Mazda. I recommend their friendly service department and thier sales staff.

Hi. I had a great experience buying a 2013 VW Passat TDI from Thayer Automotive. My sales rep, Brad Savino, was great; he was very mild-mannered, informative, not pushy, accommodating, and generally a nice guy. Also, Kevin worked with me to find the best price. I havent had much experience with the service center yet, but I can tell you that when I was shopping around for cars I met about six different sales people at various dealerships and these guys made a very good impression. I would highly recommend doing business with them.

Service department is friendly and fast. Great service!

Nothing will change unless realistic reviews are written. Ive had numerous negative experiences with their Volkswagen service / repair department. Passive aggressive, victim blaming, and to top it off very poor customer service. While most staff are fine the service department manager sets the horrible tone. They never give timely updates and have failed to complete simple warranty work in a timely fashion numerous times leaving me hanging. Once they even left my rear washer line disconnected so it spewed fluid into my car all over my luggage. Thank You! Volkswagen really needs to take a better look at their dealers...because this place is horrible.

Avoid Barb ( the manager ). She was very rude

Harpreet and Jessica are great they accommodated the appointment..I usually go to randy wise in flint they never mentioned me about my recalls that i have. M glad ralf thayer automotive took care of the business..

Any positive reviews posted must be written by staff and family members. I have been driving cars for many many years, and never in my entire life have I had such a negative experience. The very expensive Mazda 6 was defective, unreliable in starting, yet those huge payments were due every month. Imagine never knowing if your car will start, and noone gave a da+n, all they wanted was money. All people must know to stay away from this place. Dont be fooled by their friendly behavior to draw you in and snare your business.

Great service, only dealership I go to.

I had to fight really really hard to get the service that I deserved

Good service!

They have great customer service

Worst experience ever.Service people are very unprofessional and rude.I bought my new car from Suzie she was very helpful but for the service I will never go back to them because they dont know what they are doing.I try to give them a chance 2 times but they do not deserve it.I went in for one thing and they messed up my car door.And its been a month they were supposed to call me back when they order the part no one calls.I went and get it fix by a different dealer.Dont go to these people you wont like it.😡

I disappoint for service because they dont do good service

Ive already stated elsewhere...horrible

A little slow but got the job done

Terrible experience NEVER again will I go to a dealer they failed to tell me repair was at least 112.00 more than expected

Really nice place, see mike

Called with a question about my car and jeff in service stated on the phone with me tell it was fixed. No benefit to himself, cool guy.

Best Mazda dealer.