A great buying experience! I love this car, and the smooth process made it actually enjoyable! Thank you to all at Basil who got me into my dream car.

So far have not found whats wrong with the electrical system but parts are ordered waiting for call to bring it in

The service is impeccable you want a car go to Basil Toyota Im sure the rest of them are the same on the basil and I thank you and I look forward going there every time for my service they treat you more than good Ms Emily

I wanted a 2020 Toyota Avalon Limited and went through AAA, listing car, exterior and interior colors and features. I submitted it and withing a few hours got emails and calls from various dealers with offers. Basil had the exact car we had specified and had the best price.We drove over in our 2011 Avalon so they could inspect it for trade in. It had 101, 200 miles. They gave us a very nice price.Went back 2 days later with a chasers check. Mark, our sales associate took all our paper work inside, filled out all the forms and brought them back for us to sign. Then we drove home in our brand new car.We couldnt be happier

The service department is Top shelf..Great people who take Great care of my needs..Thank You

Totalled a leased car. They got us a new one in less than a week didnt pay anything. Very friendly and helpful staff.

Joe (service manager) was a great help!

Terrible customer experience. However the Assistant Manager made up for it.

Friendly service and great prices. Stan treated us very well. Also they make great coffee in the waiting room 😂

The best from Adam the manager to Brian the sales rep to Patrick the finance manager

This is a great place to purchase your car. Everyone there is so polite and effect. They go out of their why to make your visit comfortable. Love everyone there.

Nice dealership well maintained

Always treated like family. Easy to deal with for anything from sales to service!

The customer service here continues to be outstanding! Stopped in because I had a low pressure on one tire. In less than 20minutes they had me all taken care of.

My wife loves her Siennna. Good service dept.

I just purchased my second vehicle from basil. Decent dealership but you have to really deal with the salesman.

I WENT TO BASIL TOYOTA LOOKING FOR A GOOD DEAL AND THEY MET ME WHERE I FELT I GOT THIS. BUT MORE THAN THAT TREATED LIKE THEY CARED ABOUT ME LIKE A FRIEND, I AM A RETURNING CUSTOMER I PREVIOUSLY PURCHASED A 2010 USED CAMRY IN 2013 THAT IS WHY I WENT BACK THANKS TO EVERYONE ESPECIALLY MY SALESMEN MARK STISSER 😁❤

See Bill Greiner-Petti 4 a great deal

No pressure. Genuine and pleasant.

Service on weekend is slow but they do a great job

Great salesman, helpful staff, great deals.

Great customer service, awesome dealership!

This is a wonderful dealership!! Everyone that I encountered was very outgoing, friendly and knowledgeable. I would highly recommend Basil Toyota!

Service dept seems good.

I 2018 Buick Lacross for a engine light.Last Wednesday.Kevin and Steve was going to get it it in to check on it. Steve said he was going to get me in a loaner.On Tuesday 1/2/18.Kevin called and said to pickup the car .I got in the car and started it and the check engine came on.I said to Kevin the check engine light came on .Kevin said a he was going to get it in and someone was going to look at it.Kevin and Steve have been so WONDERFUL Trying to get the car fix.The customer service has been great.Thank you very much.Kevin and Steve.I am hoping the car will be fix in the next Day.

Basil Toyota service department is great. They get you in and out quickly and do a marvelous job.

Alwaus nice friendly car speaks for itself

We had no problems with tune up and inspection, but there was an annoying mix up when a part was not ordered correctly. At least they didnt charge us when they replaced the part that was working. But we still wasted an extra 3 hours and an unnecessary trip into Lockport on the second day, and still have half broken backdoor latch. Well wait till it completely falls off.

Great dealership, great service, great personal

In and out quick oil change.

Great service dept.

Wonderful Experience

Good people who know their products and then follow through on what they say.

Easy to deal with

Very happy with my VW lease and service.

Really nice.

Very nice and friendly . Great experience . Salesman Brad was awesome .

Great staff friendly extremely helpful

This place is ok! To expensive!

Have not had a good experience with this dealership yet. Went in to purchase a new vehicle for my wife at the end of December. I was told by Tim that they would get everything together over the weekend. Monday morning come around and they have nothing together for the car we were looking at. (Mind you at that point in time I was in a rental car) the day I had to turn my rental in I technically did not have a car at the time. George had to work with the bank in order to get my in the car. Wheb i took delievery of the car it was my 5th visit to the dealership.Took delivery of the car on January 2nd. No inspection due to the check engine light being on. I got told that it was on because the car sat. Sorry to say that is not how a check engine light works guys. Im a mechanic for 15+ years. I know the working of cars very well. While driving the car to get the miles on it one I (key word I) reset the light it was turning on and off for a bit. Not flashing but would turn on for a period of time than turn off again. Brought it back to the dealer to have it repaired like my salesman told me to and they couldnt do anything that day. No loaner as they put it. So I made an appointment for the following day and my wife would bring it up to them. Next day comes and the appointment was for a inspection. THE CHECK ENGINE LIGHT IS ON!!! so my wife makes an other appointment for it to be checked. I go to the third appointment and they check it. I was told that it was the charcoal canister and they would have to order it. Two weeks later they finally get the part in from mars. ( I work at a heavy machinery dealership and for me to get parts from Japan it takes me a week.) Take the car in again and wait for the repair to be done. They find that the valve is bad. So they give me a loaner car and tell me to come back tomorrow. Leave and come back the following day. Your car is all set I proceed to take the car home and not even two days later the light is back on. All set huh. I have Dave the manager call cause my wife decided to write a review on Facebook under my name. He tells me that the owner and him are very sorry for what has gone on and they would like to give me xyz... Ok I than tell him that I will see him in person that Monday cause the light came back on. Not sounding very excited on the other end of the phone he tells me he will hold what Mike and him are going to give me and instead of me having to make another trip to Lockport Dave personally would deliver the car to me. Awesome I said. Drop the car off again and get a loaner. I see Dave and then head on my way. A week later and still no car. So I call and they said oh we were just going to give you a call (oh how convenient) they got the call fixed and want to put more miles on it so that they know the light will stay off and than I can come pick the car up. Yeah you did not miss read that pick the car up rather than deliver it. Sure not a problem. What is this in 3 month trip number 10 or 12? Nothing I would much rather do than make trip after trip to this dealer. When I go in to get the car I get told that the paperwork is not ready.... I could care less about paperwork at this point. The car I have as a loaner does not fit my family. I need my car back. I than get told that they have not put gas in it yet and it had less than 1/4th of a tank. Awesome I fill up the loaner AND my car. They tell me that I can come back and get the car filled up by them. Sure Ill make an other trip and use more gas. Im so tired of this dealer. I hope for their sake the check engine light does not come back on!

Always great service.

Amazingly friendly and upfront salesmen & women. We were in a time crunch and they made it happen

Good customer service.

Great family of dealerships that give back to the community.

Great service

The manager seems racist.

Looked at a van which had some front end issues. My mechanic and the dealership didnt see eye to eye so we walked away. We did get our deposit back so all ended well.

Horrible experience with the financial department. I purchased many cars before from West Herr and never experienced this type of treatment!!

Had problem getting off mailing list

Just couldnt come to an agreement

Nice place

Problems. with car they are taking care of gave us loner car

Bought cars from them before.

Great place

Delivery there

Awesome

Friendly staff

They dont have anyone who speaks Spanish, but they treated us well.

The best service and seeing good friends