Aidan was very prompt, efficient, and was very nice. The store is very clean, and the store followed CDC guidelines.

I am such a difficult customer. But I am loyal. When I lost my phone, again....Phillip, Morgan, Autumn, and Aiden all took turns in dealing with me. They made sure I was helped, informed, and not dismissed. It is the patience they showed that keeps me loyal with AT&T. I dont know if I could have been that patient with myself!!!

Didnt have to wait I was greeted immediately. I came in to change my cell service back to AT&T. Great experience.

PHILLIP was the absolute best customer service representative I have encountered since being an AT&T customer for nearly a decade. He was attentive to my requests and went over beyond to accommodate what was asked. I voiced my concerns in the beginning and he made sure to address each of them and then added his enhanced customer service skills and personable disposition, which made for a very pleasant interaction. I left a satisfied customer and Im grateful to have had his assistance. Thanks again Phillip!!

The store mgr Morgan was amazing! Very helpful and had my best interest at heart!! I highly recommend this store

Phillip made this the best experience I’ve ever had at an AT&T store. There was no wait time and he was knowledgeable, efficient, and helpful. Phillip is an excellent example of how customer service should be represented.

Autumn was an absolute gem! She was very patient with my elderly mother. We had so many questions and concerns about her plan and a new phone! She was beyond helpful! We even had to come back for Apple Watch sync help and she had it fixed in no time! The Loganville location always has helpful staff and get things done in a timely manner.

Talk to Philip. He is outstanding and fixed my issue within 30 minutes that the ATT on the phone took a week and me on the phone for over 12 hours!!!!

Wonderful customer service. They pay attention to the customers needs and offer the best products and solutions. I enjoyed working with Morgan for my companys phones tranfers from another provider. My employees are pleased with the service and as owner, I am pleased with the cost of the service. Thank you.

SCAMMERS & LIARS. DONT TRUST ANYTHING THESE PEOPLE SAY AT THIS LOCATION WHEN YOU COME IN THEY WILL APPEAR TO BE NICE, UNDERSTANDING & HAVE CARE FOR YOU AS A CUSTOMER BUT ITS ALL FAKE AND THEY ARE SCAMMERS WHO ONLY CARE ABOUT GETTING CUSTOMERS INTO THAT CONTRACT WERE THEY WILL OVERCHARGE YOU FOR 2 YEARS AND TELL LIES THE WHOLE TIME TO KEEP YOU IN THE CONTRACT.THE COMPANY AS A WHOLE ARE TERRIBLE & THE PHONE SERVICE ISNT ALL THAT EITHER. DONT FALL FOR IT AND DEFINITELY WATCH OUT FOR THE MANAGER THERE SHE IS THE MAIN LIAR,DISHONEST THEY ARE TRULY A SAD GROUP OF PEOPLE WHO HAVE NO SHAME IN TELLING LIES TO CUSTOMERS AND SCAMMIMNG PEOPLE OUT OF THEIR HARD EARNED MONEY WITH ALL THATS GOING ON IN THE WORLD RIGHT NOW ITS TRULY DISGUSTING.

I cannot say enough good things about Morgan and her team. To say that I had some issues with switching my number from one account to another would be an understatement, but Morgan was phenomenal and did all she could plus more to get it settled. Then my SIM card flipped out at 9pm and she had me come up to the store after hours just to fix it so I would have my phone. She never got overwhelmed when she was the only person there with 8 people standing in line and was always cool as a cucumber and pleasant to each customer. She is one of the best customer service reps I’ve dealt with in a LONG time!! I hope AT&T recognizes what they have in her!!

I am guessing this particular location manages their own reviews Im noticing my comment and the way I was treated at this particular location deleted my review.. But I did forward it to AT&T corporate office.

I recently went to the store to upgrade my phone and had a perfectly working 8 Plus. Wanted to get an iPhone 12 and was told by the associate that it was only $50 total to get an iPhone 11. I specifically asked if there would be any installment payments and was told absolutely not. The best ‘deal’ was on the 11 and not the 12. Imagine my surprise when I get my bill and there are not only installments showed up but I’m only getting a $6/month credit for my 8plus. I called the national line to get it fixed and they said they could do nothing for me. Called the store and was basically called a liar...that their associates don’t make those mistakes and they would stand by them and not correct the issue. Was told that the 12 was actually less expensive than the 11 with the promo they had! WTH!!Why would I ever purchase an 11 over a 12 for more money unless I was told by them that it was a better deal? Where did I get the arbitrary number of $50 unless they told me that cost?I am done with AT&T and will do everything I can to tell everyone I know that they are bait and switch artists and don’t care about their customers. They have no desire to fix issues or have good customer service.The worst customer service post sale I have experienced in years

Phillip helped breakdown my plan, explaining my expenses and informing me of how to save. I am elated with my service and will be returning. Phillip and Morgan were astonishing, the best AT&T service I have derived.

Morgan and the team there are amazing! Definitely recommend this location!!

Autumn was amazing and went beyond customer service to help me get what I need. She saved my day. She needs a raise for being really good at her job

Adean helped me100% cool.

Phillip was a true life saver! I was having issues with my phone and he was so helpful and kind! Great store!

Friendly and helpful staff, Aden was very knowledgeable.

This was my first visit with AT&T store & it was super friendly service provided…

We recently switched over to AT&T. The store manager Morgan went above and beyond for service in helping us get switched over. We went back the following week and our experience with Jennifer was excellent. These women provided service so far above norm that we had to share.

So disappointed by the customer service I received for the store manager at store 102.An in home salesman accompanied the fiber internet installer to my home. He proceeded to sign me up for mobile service. He instructed me to turn in my existing phone at an AT&T store and then sent me a 50% coupon to use to purchase a case in store. I went to store 102 today and was 1st told that they couldnt take the phone I was trading in. She said her store had nothing to do with the in home salesman and I need to get the phone to him. I couldnt find my coupon at the time and she said I had a 15% coupon on my account so I used that to purchase a case. When I got to my car and had a chance to look through email I found the 50% qr code coupon. I went back in and the manager scanned to code. She then asked where I got it and said the qr code coupons were fraudulent. She asked if I was sure it was give to me by the salesman. I asked her why would I lie. She then said that her boss instructed her not to accept the coupons and I could go to the Snellville store with it. She informed me that hers was a corporate store but they have their own policies.I swore off of AT&T due to poor customer service when they were the sole provider for the iPhone. I was talked into giving them another go and now I am regretting it big time!

Associates Jennifer, Morgan and Phillip are awesome.Very knowledgeable, friendly and helped me with everything I needed.

Jennifer J was VERY helpful and able to answer all of my questions. Shes a keeper.

Excellent customer service. Quick and easy.

Wow! I have been having trouble with my email for over 5 days. I called Apple, I called ATT and all were not able to help me. I decided to go to an ATT store in Loganville and Phillip was able to help me right away. Not only was he able to help me he had the most positive and willing attitude! I appreciate his customer service and attitude so much!! Thanks Phillip I won’t forget this...

Morgan was absolutely amazing I went In knowing I wasnt going to get the help I was looking for but Morgan was patient, knowledgeable and informative and helped resolve my issue with great customer service she is a great asset to your team! GIVE HER THE BIGGEST RAISE YOU CAN!

Excellent customer service when I came in today with a completely crushed phone. They walked me thru the different options for an upgrade, got me out of there with a new phone in great time, and then when I came back with questions about my iCloud, another associate helped me again. I will definitely go back to this store if and when I need a new phone or any other products in the future.

Phillip was the best help and amazing

People were friendly and cool but the lines built up fast, need 2-3 people there ready and trained at all times to avoid buildup.

The LAST time my husband EVER gets to decide which cell service we use. Can’t wait till I pay this phone off so I can leave. Terrible cell service and terrible customer service. Got “thank you for calling AT&T, hold please” twice before I could even talk to the employee yesterday. Please go to Verizon. Whatever your issue, I assure you, VERIZON knows what they’re doing, and you can actually make a phone call in case of emergency. Verizon is literally across the street, I promise it’s worth it.

I recently made a phone upgrade. However, what I was told when I upgraded is not what I was billed. I went in very upsetting and accusing them of deceptive practices. Unfortunately, Jeremy took most of my NY attitude. However, he remembered me and we went over the bill in detail. He noticed charges that was unfounded. With the additional help from Morgan, the store supervisor, they contacted customer service department and provided all the documentations needed to get full credit and then some. This is why we need to speak to real people than over the phone with someone from a foreign country.

Very rude people. Was told to leave because I didn’t have a mask. Rude. Big eyes and all! I found an att store with some kind people made my purchase there in Monroe. Go there if you want to be treated like a human being

I love this location/place. Wishing the best for them for 2021 !

Thank you Jeremy for helping me added a new line for my son iPad you have excellent customer services.

Excellent customer service.

Most unprofessional service I have ever received from a phone company. The associate’s name was Jeremy. My visit was prolonged because Jeremy was more interested in HGTV than the customer right in front of him. Needless to say, the store looked closeed because lights were dim and the open sign was not on. Jeremy clearly did not come to “work” but relax on company time hoping no one would disturb his TV session. *Needs management attention for better business transactions.Signed,A 9 Year AT&T customer

I love this place! Jenifer is so helpful!

Lance was super friendly and helpful. Fantastic customer service and even helped me save a little money! Thanks Lance

I came in with a problem and it was fully resolved. While I was there Antoine & the associates there looked over my account and told me how I could be saving money. I left with a new phone and AT&T TV service. I was only coming in to check what was wrong with my account. I havent always had that experience, but that experience was really great.

Absolutely the worst store. A joke. Constant misinformation.

I stopped by Sunday evening & Jeremy helped me out. He stayed 45 mins past closing & made sure I walked out with a phone. Great service!

Very helpful.

Terrible service. I just went in to pay my phone bill and the young man with the gold glasses is highly disrespectful speaks very aggressive towards me when asked a question and he doesn’t understand, as if he has no people skills of how to communicate accordingly with customers. This is the second time this has happened.

AT&T is just what it says! Got a problem or an issue that you think these folks can help you with even on one of their products? Never mind that your an AT&T customer and that theyre making money off of you every single month that rolls! If their sales rep is not making money or its taking too much of their time, odds are they going to send you down the road....

Phillip was amazing!

There was a long line but it was worth the wait.

Horrible customer service. Been trying to fix the mess they made for 3 months now.

Jennifer was awesome-she took ownership of the problem and resolved it

Meghan was a lot of help switching phone carriers. My experience was a lot of fun with her, thank you! Will come back and refer others.

I purchased four lines of service at the Loganville, Ga store last Saturday evening. Upon arriving home the phones had such a weak signal that I could not use them. This continued all weekend. I contacted the store Monday and spoke to the rep that I purchased the phones from. I was told that this would be researched and I would receive a call back. This never happened. During the initially conversation Returning the phones was discussed with no mention of a “restocking” fee. As at this point I had spent 200 dollars on phones that did not work at my residence in Loganville or my business in Duluth (no phone signal or data without logging into WiFi). After another two calls to the store I never was able to speak to the rep that sold me the phones even though they swore to only the best customer service upon purchase. I was however able to speak to another associate who also agreed that the phones could be returned. We discussed this option and I was told that I should port out with a new carrier and return the phones. After porting out I called to let them know I was on the way to the store with the day old phones. This is when I was told about a 55 dollar fee per line but never before. I do not feel that this is an appropriate charge due to the fact that this service was not provided as discussed. I was never spoken to about this and I am returning the phones because they do not work and there was zero resolution to ale them work. This is no fault of mine. I was not shown a coverage map or asked where I lived to ensure that I was receiving the service that I was paying for nor was I told that I would be subject to any fees upon return. I was however told that the phone service in my area was “not good” when I went to drop off the phones initially by one of the staff members at the store. I should not be charged this fee or any taxes for circumstances out of my control. I had the phones for two days and they are ready to be returned in new condition. I understand that I left the store with the phones but this was with good faith that they would work when and where needed and they simply do not. I have tired to resolve this locally with the Loganville store with zero help or resolution other than saying there is nothing that can be done. It seems funny that all types of fees can be avoided when signing up for service but the customer service aspect is quickly forgotten if there are issues. I am very disappointed with this situation.

New management and new staff makes a HUGE difference!! I HIGHLY recommend this location!!

My wife retired after 30 years with Att. And I when in for a SIM card and they do not give any discount to any of ATT employees. Are the person working there does not know her job. I told her my wife retired at Att she never Said there was any discounts. I will never go back to this location. If you live around this area you need to go to ATT on scenic Hwy also known as 124 it is a corporate store and you will get your discounts.

Great Promotions, Very Clean & Safe Atmosphere with great Customer friendly Reps.. Great Experience...

Alex was amazing!!!!! However, when I first arrived there was a young lady who wasn’t interested in helping me at all. Stated right away telling me what she couldn’t do, couldn’t recover any of my personal apps, pictures, etc. BUT....then came Alex to the rescue and got everything. Thanks!

Spent a lot of time there today with Raul and he was fantastic! Would recommend this store to anyone. The service was incredible and he really focused on trying to save us some money. He was friendly, casual, and fun to work with. Although there are other companies probably with cheaper rates, this customer service couldnt be beat.

I recently visited this store to change my wireless plan and upgrade my cell phone. The young man who helped us was very courteous and helpful. He even put the TV on cartoons for my little ones while we waited - how thoughtful. I didnt feel like he was out to get more money from us. He actually helped us save money, and switch to a plan that better suited our needs.

Great service knowable staff exceeds expectations. Super techs to do business with. Many thanks

Josh was amazing to my wife and I. He made the process of changing our cell service from another carrier to AT&T painless and easy. Extremely knowledgeable and professional. Great job with customer and was all Josh’s doing.

Alex Tiet was my sales rep at the Loganville location. I was greeted and helped immediately. Alex was able to set up mine and my husband’s phone without any problems. He was professional and friendly as well as very efficient. You have a great guy there. Thanks so much.

Extremely slow. Problem not addressed or resolved promised call back never happened.

Great help

Customer friendly

Morgan the store manager was great to work with

Alex was wonderful. It was the easiest phone buying experience I ever had!

My experience at the AT&T store in Loganville was terrific. The assistant manager Josh was very informative about service, products, and set up of our new phones. I would definitely recommend this AT&T store to everyone I know. Josh was very nice and knew a lot about the products we were purchasing.

Do not go here! I bought a new phone; after 2 days it turned off and never came back on. They were absolutely no help and wouldnt exchange it. After speaking to at&t over the phone I did some research on authorized retailers its independently owned and they can sell refurbished phones as new I ended up going through apple and it was a factory refurbished phone I bought for over $700!!! Do not do business with this store, the manager doesnt even care about his customers.

Megan was a great help to us.Very kind and patient with us.A wonderful representive for ATT.Enjoyed working with her.

Raul was amazing great fast service exactly what I was looking for and left store with exactly what I wanted. Was on the verge of switching wireless networks but Raul was able to keep me with At&t Thanks Raul ..

Raul needs his own YouTube channel teaching people how to use their phones. He just worked with my mother upgrading from a flip to a smartphone. He was patient, kind and knowledgeable

Unimpressed with employee job knowledge, and service. Fair at best. Bonus tip: the call center service has been even more frustrating.

After several frustrating telephone attempts trying to set up a DirectTV account, we decided to return to our local AT&T store for help. Our past experience with this store has always been positive, but Charles delivered OUTSTANDING customer service when handling our issue and made our visit both pleasant and simple. I cannot say enough good things about our visit. THANK YOU, CHARLES! We will keep coming back to the Loganville store for all of our AT&T needs.

My experience in this store was excellent! Call it fate...Josh was great and I have a new friend! He was patient with me as I was changing from a Droid to a iPhone!

Horrible customer service. Thought I would give the new location a try. I think it got worse since they relocated and hired all new staff. They said that I needed to call a number to get my number on a new plan. I was on the phone for at least an hour to find out the manager in the store was able to do this the entire time. Raul, the manager, is the one that said I had to call the number. In the middle of helping me he started talking to my mom trying to sell her on a bundle plan. You would think after saying NO numerous times he would drop it. Raul kept on my moms case and would not let go. When he finally realized she was not going to sign up he abruptly got up and started helping someone else. I was not sure if he was even finished with what I went there for. HORRIBLE place of business. I would highly recommend going to the Monroe location. They are always great to work with.

I asked for manager because the free activation that was approved when I moved my phone service over was on my bill. IT took FOREVER, and then the manager started talking to another customer, even though I was first in line from him coming from back room. Then in the course of helping, he started waiting on another couple while fixing my bill. After an extended period, I went over, and he indicated it was done. Then did not return my bill. I left the store, but had to return for the bill. Very UNIMPRESSED with this store.

Gave me straight wrong info. I needed to port numbers from one att acct to another. Said it couldnt be done. Called customer support and they gave me the info i needed immediately.

Ana was great at transferring all my data from iPhone to Samsung

The help, knowledge, and individual experience provided from Josh exceeded our expectations. All of our questions were answered professionally and Josh ensured we had everything we needed and ensured we didn’t pay for items we did not need.

Team Loganville is vey friendly. Alishan went above and beyond tohelp me lower my bundled cell, internet, and cable bill. I appreciate his diligence in finding the best possible deal for me.

Morgan was extremely helpful and patient when my husband broke his flip phone of 7plus years. The process was simple and quick

Could not have been better. Good and helpful. People

Very helpful and friendly!

Josh was great to work with...from start to finish! He was patient, thoughtful and knowledgeable during the process of getting a teenager to decide on his new phone :/

If I could give a negative rating I would!!My husbands review exceeded the character limit. This place needs to be shut down! Btw they still have the 2 phones they stole from us.

Brad answered all our questions very helpful, very professional and very knowledgeable.We can easily and willingly give 5 star for his service . Thank you

Great customer service-- fast and simple. Great personality and just all around wonderful experience.

Josh was great with helping me choose a phone for my daughter.

Slow service, couldnt print out a price quote.Sales person was nice and helpful.

My fiance and I switched our Cell phone plans to AT&T from Verizon because we were promised that they would buy out our Verizon contract. They said once we paid off our Verizon phone plan, they (AT&T) would refund us the $300 with a Visa gift card. This was a lie. We have continuously inquired about the refund. Each time we are brushed off or someone says that there is someone else we need to talk to. Its been well over 6 months. Nothing. Its amazing that they can lie right to your face like that.

Stopped for daughter to pay bill. It took to long due to line. Left store.

I had a wonderful experience at this location. Josh and Raul were fantastic! Please go see them for any AT&T needs.

Josh is the man! Very professional, efficient and a joy to do business with! Thanks bro 💪🏼

Very helpful in getting just the right phone and plan for my elderly mother.

Incredible service from this location. Ask for Raul Jaar! Goes out of his way to help you with your AT&T products. Way to go AT&T!!!

Excellent service. Josh did a great job!

Great help knew all the answers very kind and friendly

There was no wait period and the AT&T associate was very helpful and knowledgeable.

Its been good the manager has been very helpful

I’ve gotten first rate service every time.

Josh was amazing! Best customer service ever !