Ive always had good experiences when I need anything from Home Depot; theyre good people - and helpful, too.This time I had to exchange a lamp (the glass shade on it was shattered) and the girls at the service desk were so sweet - took care of the one I returned, and helped me check to see if the new one was intact...Again, a successful exchange and a positive experience...

I used to shop at Lowes and out Home Depot on the back burner. However, a close friend of mine told me he used The Home Depot because they give a military discount, on site, with proof of Military ID. Lowes requires you to register your military status and ID, online, in order to get the same discount. I know it seems petty to some, but if you serve our country in any capacity, I feel you deserve that discount. If your company provides a Military Discount, then you should be given that discount, on the spot with proof of identification.Staff was very helpful and directed me to the exact section / aisle I was needing for my project. There is also an employee located at the self-checkout, at all times. Every time I have visited the employee has been different, but their patience and attitude is ALWAYS second to none!

Very clean and respectful place, manager was very nice to me, I needed paint and the woman at the paint counter was very helpful and really nice to me, thank you for being there for me

Im old school and if I drop a couple hundred dollars or more I want somebody checking me out. I dont like this self-service checkout. Ive been shopping at home Depot and spent thousands upon thousands of dollars over the years as a contractor. You had been my go-to store but you need to hire better people and cashiers

Decided on this awesome stainless and black smooth top stove. It has the features we want at a good price. It will be shipped free on March 31 to our home. Im very excited to get it and move out the 16 year old Sears stove. 👍 It provided good service but has a cracked top and one of the elements doesnt want to turn off at times.

Very helpful man helped us ladys find what we described without knowing what it was called. Hes the best

Good home improvement store that isn’t too big and overwhelming. Not quite as much inventory as Lowe’s but seems to be geared more towards builders, carpenters, and any working class individual that’s self employed and buying bulk materials to work with. They’re prices on identical item are the same price as Lowe’s most of the time, however you can find lower prices at the right time on certain items. Home Depot inventory seems like it’s mostly midgrade product and the entry level items. The advantage of Home Depot is it’s easier to find what you need in the smaller store which means decisions are made easier with less options. You are also more likely to find some one on one help from an employee.

So impressed with the service! Twice had unsolicited assistance to load/unload heavy blocks. Additionally, the store was clean and well stocked. Much better experience than with the competitor.

Ready for my new riding mower, Ive heard alot of great things about Cub Cadet mowers, so its our turn to find out. The Store Manger and the ladys in customer service was so helpful and the young man from outside garden helped too. Great place to shop.

Dont bother wasting your time trying to buy something that you cant just grab from the shelf. I waited for over an hour for help in the appliances. All I wanted was a dishwasher. I went to the customer service desk & waited in line just to be told that I was lying about being back there because he was back there the whole time. During the hour I waited, I asked a woman from a nearby section for help several times and she kept telling me that he would be with me in a few minutes. After finally getting my dishwasher, I checked out and swiped my home depot credit card.I couldnt get a receipt because their printer was broken- they proceeded to process the same transaction multiple times.

The man that helped us pick out an outside light for our front porch was really nice...but the lady at the customer service desk was very scatter-brained. She didnt spell my name correctly, after asking 4 times, and had to ask for my phone number several times. On top of that, the order that I placed was not at all what I expected, it was scratched in a few places when we received it. I wont be ordering anything else from Home Depot unless its on the floor, in the store.

Store was clean but what they said they had in stock wasn’t and for being a promo and saying it’s in your store online- it should be. I asked 3 people for help, none of which helped me look or research a location. Kind of a bummer, really need this tool to finish this project before I left.

They turned a bad experience into a good one. Much appreciated.

We pulled up in the parking lot and got on the app and out they came with what was ordered Simple as that!! Thanks guys!!

My first time there. Unfortunately they didnt have in stock an item that was on their website. And they werent going to get anymore in. I had to wait a long time to get to ask my questions at Customer Service. The employee was on the phone. The other customer service person was already busy with customers. Anyway the store is big. Its merchandise is stacked almost to the ceiling. Im clostrophobic so walking down the isles made me feel closed in and unsafe. I kept looking up afraid something was going to fall on me. If you like to look around and shop till you drop this stores for you. But its not for me.

Perfect! Outstanding service. Plenty of Staff. All were super courtious. Laci was fantastic! She know where every little thing was wanted was at to the aisle and row. Great job home depot! We had been to Lowes right before and the difference was night and day. They had no staff and the ones who were there looked miserable and like they hated their job..

Crew helped us load $400+ in a horse trailer and pick out the lumber.

I don’t know about Home Depot. From the time they first came to Longview and now. I still don’t receive good service. Their employees don’t seem to have the time to help me therefore Lowe’s will be forever my favorite store. They take the time out to assist me and take me to the area I need to be.

Beware that Home Depot floor workers know the art of certain customer-dodging. They sense you the minute you spot them, and to avoid you they might go as far as over-helping another customer. They dont tend to invoke the art for hot women or contractors who frequent the store. Tip: do your research at home, go to the isle and bay the website tells you the item is at. Only if you truly feel helpless should you bother the floor attendants.

They are higher priced then Lowes on most things, but they have more people working in their store available to help you and if theyre having a sale you cant beat it.

I was over charged $4 per item and it was clearly marked with $25.99 and they charged me $29.99 and would not refund the difference unless I brought the items nack in and it was 8 foot corrageted roofing material.

Um, today was not a good day at Home Depot. Rude people during my entire purchase process. Chatty conversations about the new manager who is coming while I stand there waiting for my transaction to be completed. Existing manager was rude as all get out. It will be a while before I go back there.

More storage containers

Store seemed clean and better organized..lumber prices creeping back down.

Love my Milwaukee and Ryobi store. Got some good prices and staff is helpful. Not very knowledgeable, but they try.

I left lowes in Longview because they were rude and wouldnt help me.i came to home depot where everyone I asked was helpful.one lady seems to be everywhere I wish I had gotten her name. She new exactly where everything was. I will only shop here now I will never go back to lowes. Please keep hiring good employees it makes all the difference. I buy alot of paint and will be buying many home products in the near future.

Dixie is a very nice and helpful employee. She went above and beyond to help me. THANK YOU DIXIE!

Such helpful employess! Found everything I wanted! Thank you Home Depot! Will definitely be back!

Always good service. Folk seemed nice

Love my neighborhood home depot! I do tend to get list in the tools aisles everytime though, l. A bit disappointed that they mo longer sell of cut glass as my moms windows need fixing but otherwise, great as usual!

I’ve never seen a more clustered disorganized Home Depot. Couldnt even find a cart because the staff used them all to put stuff on instead of putting it up

I ordered some sun shades for our patio. Perfect fit.

Very friendly...Super helpful...

Always someone to help you find things. Lowes you cant find help.

I walked into the store not knowing where to go. I had my old part but had no idea where to find the replacement. I asked one man who knew about as much as I did but did direct me to someone who knew and was very nice. After that, we wanted a tv wall mount. We stopped another young man who was hilarious and directed us straight to it. I was so so pleased with my experience there today.

Today I stopped in at the Longview Tx location.Looking for squash plants and yellow Marigolds.Found them and they are very healthy looking..Also found some almond colored caulking I needed.Had everything I wanted..Nice folks working there, too.

Always find what I need here.

Better variety than Lowes in my honest opinion.

It is not a problem spending money in this establishment

Routine except for our pickup delivery person, Juan. He is very eager to do a good job.

Very friendly/good prices and management

Huge selection of everything you need for home improvement. They had the pre-cut lumber I was looking for at a reasonable price. In and out with no wait, with their self checkout lanes, very convenient.

Just another HomeDepot layer out the same way as most others. It was clean and professionally staffed with very helpful associates. It seemed to be fully stocked as well. Parking was good along with store access. I have no complaints about this place and would recommend patronizing here.

My husband and Mother in love like to shop there. I like the plants.

The employees was very helpful in helping me find what I needed the only problem I had was there was 3 big signs at the entrance stating that all customers much wear a mask to enter the store but there was very few wearing them if you not going to enforce it take it down I know the law was pass to not wear them but take the signs down or enforce the mask wearing am one that will wear mines I love shopping at your store

One of the employees went above and beyond to help us find what we were looking for. Customer service is empecable

We are in the midst of remodeling our home. Trying to deal with the Lowes store in Henderson was not our best experience. We were helped, guided and the cost was better ere. We will travel the distance to get what we need at this Home Depot. Great Products, Great service.

Really practical. It is easy to find what you need and if you have questions, the employees assist you in a very helpful way

Had everything I needed to refurbish bathrooms. Very friendly and knowledgeable staff.

Excellent service and they had everything that I needed in stock...just like the website listed.

Love this place found someone to help me out in the tools section and he did his best to make sure I found what I was looking for

Nice store well stocked and neat. Self checkout got my stuff and gone...

Everything you need under one roof. Quality products.

Friendly employees great prices easy to find everything I needed

Lowes was closed at 8:30 so we went right over to home Depot totally awesome they were open

Always have great help and someone to show you where things are if you need the help. Thanks Home Depot

Great service and answered all my questions about base wood and re-installed a water heater. Sometimes its hard to find someone for help.

Customer service at this particular Home Depot is beyond exceptional. Great help in the garden area

If you need lumber, tools, or any other construction materials (electrical etc.) This is for sure my favorite place much better than most other big box home repair stores.

They w her whole being a smart aaa I will not. Let. O employ talk to me they said the hole east Texas dont have parts. But I whent to ace and man right at the door ask me if I need halp I was so upset they put me at. Rigged to what I need veyy nice and cheaper then lows very nice ill go there again knowing they will help me whith a smile. Ace is the place to go

On this visit the clerk was not helpful when asked where an item was. Also, they were cleaning the floors at 10:30am and kept making me move out of the way. However, the checkout clerk was personable and friendly and the clerk who was checking carts in the parking lot loaded my purchases for me ( and they were heavy)

Always great place to go not just for tools but plants and such.

They dont ever have any tubs every thing has to be shipped it just not very convenient any more

Lately it seems to be harder to find someone to help. Not sure what the issue is. Generally the staff was always helpful. Not sure if they are reducing staff or if I just came in at the wrong time.

Garden center open and cash register outside made it easy in and out.

Great help in finding the parts I needed.

Bought an awesome 4.5 gallon husky quiet air compressor

Right prices and helping staff

Great prices and has all you need for DIY projects

Employees are friendly and very helpful! You just have to get their attention.

I just like Home Depot. Im sure i could spend 10k in there real easy on things id like to have. Employees are usually helpful,especially paint dept. Ive been to a Home Depot in 10 different states working out of town they always have what you need.

Its home depot they have stuff. The staff was friendly and helpful.

They didnt have anything I wanted in the store!

While shopping, someone stole a pressure washer out of my pickup. A man working in the store told me that wooden saw horses were only available on line and then I found them in the store. Come on guys, its YOUR store ! Wake up and pay attention!!!

Always so nice to help and / or replace things!

Always have what I need

Picked up my online order and an additional purchase. Service desk was friendly and proficient.

Nice and neat inside, workers were nice and helpful.

Just checked out the plants and they were very limited in the selection. I will be back to check out the store.

Bought some shingles and didnt have to ask for anyone to load them. A nice young man offered to take them off the shelf amd load them in my vehicle. Great service

No help finding any things

Can never get help amd employees just walk straight past you like you are not even there and when you stop them and ask for help they always say I cant or its not my job and walk away

AMAZING SELECTION FOR MEN NEEDING MENS FAVORITE ITEMS!

Found exactly what I needed.

Very informative And Good prices.

Great service and this is why I choose home depot over lowes because of the customer service you get.

Had what I needed. I always like my Home Depot trips

Ok no big deal You try to seek help and as if you were not going to buy very hard they peel you

I dont shop these kinds of stores often but was glad I did today. I needed a special stapler and after checking the local craft and hobby stores I did a search on Google for the product. Not only did Home Depot have them they were also priced lower than other places. Both employees I spoke with before the cashier were more than willing to help and were very knowledgeable about the stapler. The cashier had a very pleasant personality and was bubbly. Too bad they were out of the staples for this stapler but it came with 200 so maybe we can get some more before I run out. Thanks to everyone at The Home Depot who helped me out today, I wish I would had gotten their names.

New house. New keys.New guests...actually grandkids who need better Internet connection for online courses this Fall because Grandmothers Wi-Fi is strong enough to penetrate our guest rooms. New keys.

Always have what Im looking for, I never have to spend 10- 20 min hunting down an employee for help with what Im needing. Ive never found an employee with a bad attitude. And I love the self check outs so much.

Good visit, not overcrowded. Able to get in and out in a short amount of time.

Very nice and found everything we were looking for. Attendents were very helpful

Helpful, off duty associate took time to help, even though she was not working today. Way to go & many thanks.

Jaimmie at the customer service desk went out of her way to help my husband and I last night! She did a fantastic job!! Thanks again! We love our Home Depot! Longview, Texas!

After poor experiences at the Longview Lowe’s I decided to take my business to Home Depot. Mike at the lumber section was incredibly helpful and helped cut the wood and gave advice for a project that we had little experience with. Edwin the cashier at lumber was so friendly and had such a positive attitude!

Darry in plumbing helped me out so graciously with cutting some pipe after lowes wouldnt. Def a huge help and a nice guy! Thanks!

Its ok but some items are hard to find

Nobody even asked if I needed help. They were to worried about me stealing something. Stood there for thirty minutes none of them approached me.

Hey, what can you say. They have it all here. Customer service is spotty and hence the average review.