Friendly,organized.efficientUnlike Mid Town!The young short robust woman working there has lost her mind..no customer serviceSkills! She needs not to deal with paying customers!lChina is for you!!Brainless!

Corporate Metro PCS is the place to get your service... You just cant go wrong with 4 lines at $25 each with unlimited data plan and free phones... And their customer service is excellent 👍👊📱📶

Wen in and out very quick. Service rep Kiwi was very helpful and professional.

Metro-By-Tmobile keeps sending me deals for upgrading, then when I go into a store to check out the deal they say its to switch from another Carrier. They should stop sending customers the notices if I dont qualify. Still get the best price for my service though.

Beware at that store, the other day i went to get a new phone, i wanted to switch from another company and this big latina woman, i believe her name is Trishia, at the beginning she seemed nice, she asked me for my phone number, account number and password from the company that i wanted to switch from,then she asked me for my id, so i gave it to her and then she asked for my social security number and then is when i started to get suspicious, so i said that i wont give it to her, because this is for a prepaid phone, but she insisted that she need to run my credit to see if i qualify for that cheap samsung A12 that they supposed to give it for free when you switch, so i said i didnt feel comfortable giving away my social security number, so her demeanor suddenly changed and then she started to became hostile, so i asked to speak with the manager and she told me that she was it, i asked her again why she needed my social and she told me that it was a new store policy, so i left without buying anything and i called Metro headquarters and explained them what happened and they took my information and they told me that they dont ask for social and that they will investigate, but i am worried that she got my name,phone and address, i hope this help others to dont fall for this scams.

The Service here was incredible. Everyone was resourceful and extremely informative. Particularly the employee Aaron,He was patient answered all my questions and secured my concerns. This is the place to go if u want exceptional service.

Marvin and hes team is great been knowing Marvin for years keep up the good work bro

Daisy, Aaron, and Tania were all extremely helpful. They were attentive to my technical issues and as a team, kept working with me until my issue was resolved. They should all be commended.

Always a pleasant experience. Great staff!

Great Customer Service. I was able to get a great deal on a new phone by switching to Metro PCS by T- Mobile. Employees Armando and Khalonnie were so patient and understanding. They explained the best plan that fit my needs. I was in and out in no time. I would definitely recommend stopping by this Metro PCS location if you need any help with your phone, or phone service.

Even at 0 capacity the store wont answer the phones. Its hard I guess for them to answer the phone...

Had to get a second phone for a work number so went the cheap Metro PCS route and was pleasantly surprised. Christian, the guy who helped me out was extremely helpful and professional and did an excellent job of answering all of m questions. Overall I was there for less than 45 minutes and left with a nice Samsung smartphone at a very affordable price compared to other providers.

Very professional patient, helpful and kind.

Top-notch service great great customer service very friendly very helpful

My associate Aaron had Excellent customer service and very knowledgeable and helpful..😊👍

Horrible customer service. Employees could care less able customers at the metro pcs on MLK and Coliseum in Crenshaw Manor.

I hugely regret switching back over to Metro from Boost. It has been nothing but a huge headache. Should never have ported.Which, I thought would be avoided by going to a corporate store, as opposed to an authorized dealer, which, I know, tend to not follow all procedures and also charge more up front.And I ended up getting a much worse experience.Went to the store on 3700 La Brea in Los Angeles on Saturday 7/6, was greeted and checked in quickly. Cool.Then, the sales rep was too busy talking to the customers at the register over, not inquiring if we had any questions, nor giving us responses when we did.Okay, thankfully we knew what phones we wanted, so not many questions as far as that part. Had a few in regards to the plan, but nothing really responded. Whatever.Come time to pay, and apparently temp cards are not allowed, which makes no sense. Every other place does, so i ask for the manager, whom lies and states its policy. I ask to see it, he states to go see it online. Well, it isnt on the website, but, at this point, Id rather stick to what I have and leave.What these ignoramuses forget to tell me is that they have already ported my numbers over from Boost, thus, closing out my account and preventing me from going to an authorized retailer or other corporate location as the numbers belong to Metro.Lets also not forget that the genius sales rep also made up a pin and security answer.Unable to return that day due to something called work, I go to an authorized retailer the next and that is when I find out that the corporate store has taken my number but never activated my account. They say they are unable to give us porting credit as a result.So we drive the hour from the location to the corporate store and deal with a pretentious manager that does not even know how the systems work, nor has any customer service skills.Just obnoxious and condescending the whole time, showing zero empathy for his employees screw up, not even trying to make up slightly for the inconvenience.I point out the lack of the temp card being on the website, he gives me a cutout of the policies, none of which have to do with the temp card not being accepted......what the point was, Ill never know.After going back and forth, in circles, he tells us our only options are to pay at said location, Port out to another company or lose our number. Because of your mistake, Im put in a situation I do not want to be in. How does that make sense?Tired of dealing with his attitude, we decide that we will just pay them and let them take credit, despite royally screwing up. That takes another thirty minutes as they need to create new accounts and then migrate our numbers back.Whatever, so Ill deal with it while I wait for the store manager to call me tomorrow (Monday 7/8), which, I know isnt going to happen.Come one am, our phones are turned off for non payment.In what world does that make sense?

Kiwi. Is wonderful. Give her a raise.

Dislike having to wait outside for services.

Hi I went to a metro on Vernon and Western the lady only helped me so much she kept telling me to go to the one on la Brea and rodeo so I went over there and one of the staff member she was very friendly she was patient she answer all my questions and she helpedme beyond her control and Im so grateful for her thank you I forgot her name but she was pretty African American girl with the nice little weave or whatever she was very helpful thank you

The manager gave me a terrible attitude. Didn’t even try to help me with. Don’t go to this corporate store. Go to the one on Alvarado instead.

They are the best there is period !!!About the long wait time, Its all about the time of day. During certain times like, 10am-1pm its busy, or 6p-8p its busy! But in between those its not. Great staff, knowledgeable and great customer Service. They have been the best store, promotions, deals and services thus far.On a side noteA bad attitude will only get the same response back, come on people, common sense is not so common now a days ...

Very good service

Siria has excellent customer service very helpful

Adrianna and Marvin Very professional but, more Important to me Very Courteous. They provided the Best Customer Service I have received from any Cell Phone Store and I was just there for service. Great Job to this staff. I will refer your location. Thanks you guys you the Best

They have a new store manager that has really improved the store. Great customer service, I will return

Be careful this people are so nice before you buy a phone from them but later on when you have a problem with the phone they don’t care. The manager told me he would order a new phone and it would take 3 weeks. Today after 3 weeks I found out that he never did it. If you want an iPhone it’s better to buy directly to Apple store.

The manager Gerardo was very professional and provided great customer service. I definitely recommend this store

Went this location right before 3 oclock on a Saturday in Had to wait about 15 or 20 minutes. When I was assisted by Chris he was about to get off of work. But he took care of me, he didnt rush, he is very friendly personable.

Excellent customer service and Ive had to visit more than once in one week. Ill give a compliment the technician Jesus J., for exceptional service. Made a long wait worth it and expedited service was great.

Horrible experience every time. They always calling the police on somebody. I cant wait to get rid of this cut rate service

Great staff very knowledgeable and got me out in no time, great service and I got a great deal.

The store was busy. The rep was a little anxious at first. He was not asking questions but was attempting to service me prior to finding out what I needed. Once I made him aware of what I wanted to do, he performed his services excellently. He knew his job well.

MetroPCS is The Big Winner!I have been a very loyal customer to MetroPCS for at least 10 years.Boy, have they grown UP and have come a Very Long Way from being a provider whereby at one time Your Service would only work if You Were In A Certain Region of the State.When I first had the service back in the early 2000s out in Southern Florida, the service would work from for example, Miami up to around the Tampa area and then it would shut off until You got back into their coverage area.That Was Then, This Is Now!Today, the Service Covers practically the Whole United States which Now Includes Canada (my country) Yippee and Mexico depending on which type of Service You are paying for.Like I Said, MetroPCS has really Made Some Very Powerful and Positive Changes!In Addition, Now They Even Offer IPhone Services for the Same Price as an Android. Wow!I am Very Proud to be their Loyal Customer!I will Gladly give and provide a Very Good Reference, Letter Of Recommendation and Commendation to anybody who asks ME for one.No Problem!I want to also provide a Personal Commendation and High Recommendation to Alex out of the MetroPCS Corporate Store located at: 3700 South La Brea Avenue, Los Angeles, California 90016 who has known me for at least Seven (7) years + and has Provided ME with Outstanding and Top Class Customer Care Service whenever I need it!I also want to add an Extra Commendation and Recommendation to Richard, in their Southern California Corporate Offices for All Of His Hard Work, Patience and Efforts that he has Made and Built Towards ME at Keeping Me As His Very Happy And Loyal Customer as well!You see, it is people like Alex and Richard who Keep MetroPCS Strong, Alive, Healthy and Well!No Wonder Why They Have Been A Smash Hit For Years!I want to personally Nominate MetroPCS for The Top Cellular Provider Of The Year Award!Thank you for Your Wonderful First Rated, Number One Services That You Have Provided To Myself As Well To Millions Of Customers Out There!Sincerely yours,Howard Paul ShoreLoyal MetroPCS CustomerVolunteer Spokesman For The Company/HPS

Great service

Nice store, much bigger authorised retail stores.I went in for a new phone for my mom because her phone froze and wouldnt turn off for 2 days. Pretty much they said they couldnt do anything.. which sucked but it worked our great because it was time to upgrade anyway!!We got a newer phone and they helped me set it up and provided nice customer service!My only disappointment was that I bought. A screen protector for the new phone and the guy said he would set it up for me. I was hesitant but I thought, egh this guy works here. He probably knows how to do t perfectly. Well, he left fingerprint on the screen and added the protector on top. When I pointed it out, he removed it and cleaned it and places the protector on again. He ended up taking it off and back on 4times. At that point he had already charged me and it was not the best job Ive seen. He tried using tape to get the small lint but didnt work..Next time, Ill make sure to just purchase and do it myself. OR make sure to speak up on it.Overall satisfied with the service the previous employee gave when deciding which phone to get for my mom

Great customer service. A verycomplicated issue easily resolved.Very positive, professional, andsupportive attitude. Made my day! Thanks Alex.

I give MetroPCS five stars because I have bought numerous phones from MetroPCS matter of fact I still have Metro PCS for my phone store.But there are MetroPCS stores that dont know about their products they just in there to sell them.

I need to let the entire FB that each metro its different and each store is a franchised own, now have you notice that each franchised owner do their own rules, like when you make a payment they charge you $6.00 more when you make changes on your phone is like $15 to $25.00 more for that service is the it right ? no its not when you question the young sales kids they do not have an answer . I could go in and on .

I get my bill on time and up dates on any changes for fast track lanes.

BEWARE OF METRO PCS NO RETURN NO REFUND POLICY ON THEIR PHONES. ONCE YOU PURCHASE THE PHONE ITS YOURS WHETHER YOU LIJE IT OR NOT.I AM STUCK WITH A PHONE THAT COST ME ALMOST $200 THAT I CANT USE WITH MY SD CARD.When it comes to phones, I will never purchase another phone from Metro PCS. Once you purchase a phone you cannot exchange the phone. I purchased a phone and took it back the next day because it is not compatible with my 64gb SD card and I cant exchange the phone for one that will.

Excellent prettiest service (courteous service) not Prettiest (Google 👧 girl

Always courteous and great customer service/tech support. Get you in and out in a timely manner.

New system made for short wait. Rep was friendly knowledgeable and willing to help resolve my issues rather than try to talk me into buying a new cell.

A lot of people have talked down on this location but my experience with this place was wonderful I had a awful experience with a dealer they were giving me misiformation at the dealer the management also was a nightmare but this location was friendly amazing customer service they even tried too resolve a issue with the highest amount of standards of customer service, Juan who helped me was amazing and he genuinely listened too my concern

For being a corporate location they do not have enough workers and basically I dont understand why they exist since they cant do anything when phones are under warranty. Not even 30 days! Having someone wait 5 business days to get a replacement is beyond logic. Asking someone to go through the insurance to get it quicker and certain it will be new and not refurbished but pay 150 to get it when it has only been two weeks of having a phone. That makes no sense what so ever. This place is useless. There were 3 of us like that and one actually was having a customer go to the Samsung store to see if they could do anything for them. Really? Sad and place.

I just went to Metro PCS on labels/rodeo and Allan (whos transgender) was my rep. He gave me a phone said it was free and that the only thing I had to do is pay $60 for the first month bill I was so excited. Then he takes my credit card, swipes it, hands me back my receipt saying So the total amount charged to your card was $87.00 for the phone, the case and the charger) I looked at my receipt and saw the $24.00 that he secretly charged me for a purple case I didnt ask for. I said did I ask you for a case? And doesnt a charger come inside the box? Is this what corporate trained you to do when giving out free phones to just charge people credit cards for stuff they didnt ask for without asking? He quickly reverse the transaction. But Im still reporting him/her to corporate because theres no telling how many innocent customers there taking advantage of.

Because its convenient. And the operators onto the Security Guard are very helpful.

The person helping was wonderful Khlalonnie is her name, no rushing very knowledgeable of the product

I sort of expected the service people would know more about the productsthat are sold there.the operation of items.I found that not to the case, however Ifelt that they were very helpful in trying to accomplish the goal.especially the first time I was there.

Horrible, lazy and rude customer service. This place should be shut down. The Reps have a major attitude problem. No one seems to know anything about their job or the over priced products they are pushing people to bug with Activation Fee and Taxes

Good service but they dont give the extra help to get some discounts

Although this store is the corporate store it doesnt operate like it is. Ive had more trouble dealing with the managers and their convenient memory loss. They dont easily accept their mistakes. They are combatants going to war with customers.

Very nice person!!!I got a new phone its a ZTE blade Z!!!I did not know Jesus was good with electronics!!!Thank you Jesus!!!Amen 🙏🙏🙏

Good and helpful. Personnel have good demeanour. TY. M.D.

Good during the day but night staff totally different experience. They pjck up the phone and hang up on u lol.

Corporate store...couldnt fix the problem but they were nice...parking is a bit hectic also...

They dont have phones in stock almost every metro pcs store i called didnt have the iphone SE 16 gb in stock horrible experience

Excellent customer service. The staff is very knowledgeable.

Horrible place I hate metro pcs !!! They locked my iPhone which I bought from they cash and now they don’t want to unlock it . Very rude people and staff here too. They never answer the phone .

The clerks are always willing to help with whatever problem 😊 that you may have

They seemed very nice and helpful even though I was actually leaving metro pcs for tmobile

Busy place with a good, digital, take a place in line and wait system. One can see how many people are in line ahead of oneself and monitor progress.

Corporate store that is consistent in straight-forward customer service.

Metro did what Verizon on Crenshaw would not even try to do although the phone was purchased through them. Thanks Rosemary

They helped me out and the customer service was very helpful. It took me a while and had to call my previous phone provider to get some information and the metro representative was very patient.

New manager there he was very mean said that he doesn’t like people Right in front of me don’t know why he workS there but another manager came to help me gave me money off my upgrade that helped and got me out of there I think the man name is Jame or Jaime watch out he seems like a creep.

Friendly girlsVery smart and niceKnew a lot about the phones

They are very patient and deal with all of your frustration and attitudes to get your problems solved. Had an very intelligent and educational experience.

Alex who helped me gave outstanding customer service!

Great Customer service. Thank you...

Store manager Gerardo is very helpful

Friendly people they will help you out,

They couldnt help me with problem

Long line. But good customer service.

Very helpful at having a good selection of phones

Finally a better staff

This is a MetroPCS corporate store, and the place to go if you need to port a number, set up AutoPay, or anything else a little tricky.

I got to be seen by the manager because my android had been acting up as if someone hacked my phone, great service

Super smart employees and great service!!

Biggest mistake switching to Metro. Horrible service.

LOUSY Service worst cooperate RUDERACIST jerks cant say enough bad thing complain everty I time any body written a good review works there

Phone doesnt ring because it needed to be updated. I just bought it a week ago..

The worst customer service. They are rude. And unprofessional.

Its okay. As most retail places they try to upsell a lot. Sometimes rude over the phone. Cant really recommend.

They were friendly however my issue still was not resolved

Rude and unknowledgeable staff. Also if you are going to need a security guard standing there just to run your business think about closing your location

Gets the job done. You will be waiting so plan accordingly

Poor treatment of steffdont want here what you say

You guys suck. You dont answer the phones SMH.

I had one of the worst experience that I have ever had with a cell phone company and it was at the Metro PCS corporate store with the manager.

Fast, professional service, kind customer service techs!

Friendly staff fast in and out service

Frienly and good service

I like to pay my bill outside because Ill save a dollar or two

The service is always great

They are very friendly and they know was up...!!!

The best store ever

Good service workers knowledgeable

Slow, so damn slow, always need others to help them do anything.