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Rite Aid
613 W Main St, Louisville, OH 44641, United States
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Rite Aid
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Pa
Review №1

Had to reschedule second covid shot after getting first shot there. Told to just walk in. Walked in and told that corporate said I need to make an appointment. This is after them not having maderna for my wifes second shot and having to go elsewhere. Unprofessional, unorganized and a dozen places in the area better to deal with.

An
Review №2

Excellent store and super clean all of the employees are awesome! But the tall shift supervisor really stood out to me, he’s always super friendly and is amazing at customer service, best I’ve ever had!! the store has done a complete 180 since a few years ago definitely recommend over any other pharmacies!!

ha
Review №3

I love this store so much. The people who work here are just absolutely phenomenal and the pharmacy is great as well. I always get my scripts on time and I really appreciate everything this store does for me!!

pe
Review №4

This store is the “best”. All the staff are friendly and helpful. I’m always greeted when I come in the door and on my last trip, I had trouble finding some items on my shopping list, and the worker went around with me helping me get them.The store is very clean and organized. Great job !!

el
Review №5

The employees in the store are great. The pharmacy techs are very rude and not helpful at all. I have been a customer of this store for many years and will be transferring to another pharmacy.

Vi
Review №6

This location gave me the best customer service I have ever received! Staff is always friendly and attentive. The one occasion that I have ever had an inconvenience at this location, the manager resolved it without hesitation! Will never go to another location again!

Kr
Review №7

They tell you your prescription be ready at one time then its not ready for four more hours Im still fighting with them to get my meds ready 4 and 1/2 hours later

Li
Review №8

The store was very neat and tidy, and the customer service was top notch. I appreciated that all of the staff was wearing masks. Would definitely visit this store in the future.

Ke
Review №9

Everybody is always very friendly here. Nice place for a quick shopping trip and much less congested than the grocery store.

ta
Review №10

This store location is my favorite one to go to. The service is wonderful and the staff is always so friendly to me! Someone always helps when I need assistance with something. I will continue shopping here.

Ma
Review №11

Disappointed, E-scripts were forwarded 4 hours prior to attempted pick-up time and they were not ready. Tried again an hour later and still had to wait.

Mi
Review №12

The customer service from the pharmacy at this store is atrocious. They do not do a good job of making their customers feel comfortable or help them when the problem is created by them. The pharmacy staff. They should be ashamed of themselves. Especially when the patient has a chronic condition like CANCER. They have no sympathy.

Ni
Review №13

Had appointment for covid shot still waited over an hour totally unorganized

Da
Review №14

Easy in and Out /uncrowded Masked worn those in the store .

Wa
Review №15

After a couple of years of terrible service at this location and even moving scripts to Alliance Rite Aid, I am happy to see new pharmacists and assistants! The last few months have seen the pharmacy open on time, smooth service and fairly prompt refills. Honestly, no pharmacy I have found can get a prescription out quickly, but, it is far better here than it used to be. Thank you, Rite Aid!

Sh
Review №16

Worst pharmacy ever. Do not know why I continue to go here. From day one. My scripts are sent over electronically over a week before needing to be filled, and they require a certain brand. Even with me calling the day their sent over, then again half way threw then again the day before asking if they ordered the right brand, I then go on refill day and guess what they didnt order it. After I was told they did. Now last month because of wrong brand and no choice but to take it, I ended up 5 days short on my meds and now this month on refill day after verifying it for the past week. Guess what they can not process it. Computers are down but their up but they dont know when theyll be up etc etc. When I asked 3 days ago if they ordered the proper brand the response from a young girl was Ya I filled out the stupid paper Im so done with this and I will be calling corporate. So incompetent.but their are a few good eggs happy to help and are aware their are issues and want them fixed. Matt head pharmacist awesome person. Their a brunette I speak with often cant think of name. Very helpful and also great person and another older women sweet as pie. Hopefully they can get the rest of the staph to care more about their jobs.

Sh
Review №17

SO BAD NO STARS!!!!This pharmacy is the WORST!!!!! Ive had trouble from day 1. Take in a prescription, they say 20 minutes. I wait.....45 minutes later, the pharmacist is waiting on customers and my prescription is sitting, waiting to be filled.Next, Dr. calls in a script, 9am, I go at 4 to pick it up, they havent started it. I check my bottles for refills, they ALL say 1 refill. (I always fill them at the same time), I pick them up next day, they say 2 have no refills. Heres the best partWe faxed your Dr. yesterday, so I go to my Dr. They DO NOT answer faxes from Rite Aid. Look at my records, and guess what? My prescriptions had 1 more refill!!!!!! I AM DONE!!!!!!

Di
Review №18

Precise

Te
Review №19

I was there at 5:35 and they closed at 6. She would not even take my baby prescription one prescription. She directed me to the rite aid on tucs.

Jo
Review №20

I have went to this pharmacy for 15 years and it used to be a really good pharmacy. With the new staff it has turned in to the WORST pharmacy. The women who work there are RUDE. The pharmacists is just as rude.I have dropped prescriptions off and came back 2 days later and they never even filled them.My son had surgery the other day and the girl said she had no pain meds and it would be at least a week before the get them in...then said at least 5 days at the minimum. Did not offer to call another Rite Aid or assist me in any way in getting the medication.Called the pharmacist to ask why they wouldnt have such a common medication for a week. He admitted they didnt do the paperwork they needed and then blamed it on not having the proper forms. Then he argued back and forth with me about what the lady told me at the window.Never ever had this problem with the old pharmacist and staff.To make it even better the next day...the staff decided it would be fun to call me at 8:30 at night to tell me to come get my prescriptions or they were going to put them back.9 mins later another girl called me and did the same thing and when I asked why I had 2 actual people call me she got smart and said its a courtesy call, Im doing my jobREALLY!! I dont know of ANYONE who gets personally calls from Rite Aid at 830 at night to tell then to come get their prescriptions before they put them back.What happened to automated calls.DONE WITH THIS PHARMACY

me
Review №21

I would give zero stars if I could! Nothing like waiting 2 1/2 hours for your sick childs med after being told to come back in an hour. Slow, rude, and just plain incompetent.

Ai
Review №22

If I could give zero stars I would. The absolute worst customer service around. Lauren waited on us at the drive thru, we tried to spell my las name for her because it is spelt different than it sounds, we got two letters out and she walked away. Came back annoyed saying I didnt have a prescription there, we then spelt the last name for her she stormed off again. When she finally came back she didnt say a word to us just gave us the slip to sign and looked at us like we were annoying her or putting her out. Extremely unprofessional and rude.

Ha
Review №23

What a joke. Horrible customer service, everything takes a day. Told things are ready and they arent. On insulin and my husband went to grab it-needed it that night-and was only given syringes. Never ask if I need help or have questions with my prescriptions.

Na
Review №24

Said my refill would be ready in an hour. Went there two hours later. They were not ready. They also dont seem to know what the heck theyre doing.

Da
Review №25

Absolutely terrible customer service in the pharmacy department.

kh
Review №26

The absolute worst pharmacy. They are rude. They are slow. And its like this everytime I come here. No stars

Information
7 Photos
26 Comments
2.4 Rating
  • Address:613 W Main St, Louisville, OH 44641, United States
  • Site:https://riteaid.com/locations/oh/louisville/613-w-main-street.html
  • Phone:+1 330-875-1429
Categories
  • Convenience store
  • Beauty supply store
  • Drug store
  • General store
  • Greeting card shop
Working hours
  • Monday:7AM–10PM
  • Tuesday:8AM–10PM
  • Wednesday:8AM–10PM
  • Thursday:8AM–10PM
  • Friday:8AM–10PM
  • Saturday:8AM–10PM
  • Sunday:8AM–10PM
Service options
  • Online care:Yes
  • Drive-through:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
Health & safety
  • Mask required:Yes
  • Safety dividers at checkout:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Offerings
  • Passport photos:Yes
Planning
  • Quick visit:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • NFC mobile payments:Yes
  • Credit cards:Yes
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