My hubby and I went to the Jared store at Shelbyville Road for the first time ever. It was a wonderful experience! Elias and Tina waited on us. They were outstanding, polite, not at all pushy. They listened to us and found exactly what we were looking for. I enjoyed them and my hubby and I will absolutely return to them for the best and most pleasant service experience we’ve had in a long time! Thank you so much!!!

This location is outstanding! Amazing customer service. No pushy sales people, they really want to help find what is best for you. Also, I love that they dont do false pricing discounts. They just price things at a reasonable price versus the other guys who raise them up and then advertise 40% off. If you are looking to do a custom piece talk to Eli. He is your guy. He was so patient, attentive, kind, and thorough in the process. He was responsive and offered so many great suggestions and helped keep the project on track and moving forward. The end result was breathtaking.

Incredible experience. This place actually listens to you and knows what they are talking about.I was very nervous on how and what type of ring to purchase.Katherine was amazing. She made me feel comfortable and I know I made the right decision. I will be back on my next purchase. Count on it.

Jackey and the staff were amazing! She was patient and took the time to find my perfect engagement ring! Plus we had great conversations and a great time! It was very a personable experience! 5 stars hands down!

The Salesman, Elias gave me and My Fiance A GREAT Experience and a Wonderful Memory picking out Our 💍 Rings. Thank you Elias for the sweet Time you spent with us!!❤❤ Thank You Shawn Burgess For Loving me!! ❤❤

Very friendly and knowledgeable staff!! No one there was overly aggressive or pushy. We found the perfect rings for our wedding and they have special meanings to us. Not your traditional wedding rings. Eli and Sharon were so helpful and friendly. We will definitely be back!!!

Sharon was wonderful to work with and very helpful!

Came in two seperate times and received amazing help from Kat and Elias. Very friendly and made the process very easy!

Amazing service and did a amazing job with repairing the necklace we left for repair

My fiancé and I have had a wonderful experience here shopping for our engagement and wedding rings. We were referred here from a friend who said that everywhere has a great pre-buy experience but that Jared has the best post-buy customer service and we have found that to be true. We were able to get exactly what we wanted, the jewelers were knowledgeable (shoutout to Jackey!!) and accommodating, and they helped us with other wish list items for the future. They even cleaned a ring of ours that we hadn’t purchased in the store when we came in for a cleaning!We’ll definitely be continuing to shop here whenever we have any jewelry needs.

Nothing but EXCELLENT for your jewelry needs, if is not right I assure you they will make it right for you and your family. Worth every dollar I spend there and grateful for the staff especially the store manager.. she is nothing short of CUSTOMER SERVICE EXCELLENCE

Elias (Assistant General Manager) & Yulia (Department Manager) were absolutely amazing! They made myself and future fiancé feel completely at home when choosing our rings! I can not begin to explain how friendly, knowledgeable, and down to earth this duo was to us! We will be returning most definitely for future purchases and engaging friendly conversations.

Eli has made the experience here amazing. Him and Shannon are very personable. We are so beyond happy with our rings! From the time my fiamce walked in to find my engagement ring to the time we both walked in for our wedding bands he has been so helpful!

Always an excellent experience when I come in. Eli and Shannon are fantastic employees and has made every experience feel personal and enjoyable. I have never experienced the level of customer service that I have received from this store.

Very nice location, was busy, but Jared handled everyone seamlessly. Giving them a 3 simply because their service for restoring antique jewelry is misleading.

Great place to go.

ABSOLUTELY LOVE this store. Friendly Knowledgeable Employees that go above and beyond and are NEVER EVER PUSHY.

Elias was exceptional! Made this the best jewelry buying experience we have had.

I ordered a Birthstone ring for my wife. The service and help of the person was great. What wasn’t great was my wife opening the Jared’s gift box and the first thing she sees is the huge made in China tag attracted to the ring. I was floored when I saw it. There was no mention of the ring being made in China in the ad or by the salesperson. Needless to say I won’t be buying from them again. I thought Jared’s was a reputable jewelry company that sold quality things I guess time will tell about this purchase.

My fiancé and purchased earrings for me for Christmas and we were helped by Elias. Such a pleasant experience. Fast forward 10 months, we came back to look at engagement rings and were helped by Eli again. I truly enjoy working with him the first time for my earrings and even better experience when looking for an engagement ring. I picked a few out and Eli got a feel for my taste. He said there was one I absolutely had to see. It had a princess cut stone and we were looking for round. I said I wasn’t feeling it. He said hold on and he will have the stone removed and place a round on for me to see. And what do you know.. he was right! I fell in love with the ring. I really felt like he gave us a very personal experience and really got to know us to help us find what we wanted ! The funny thing is, I went back to an old Pinterest board and found that many years ago I had pinned a ring from the same designer as my ring, I even saw the ring I pinned, but loved the one he pulled for me more !Thank you so much Elias for figuring me out and finding my dream ring :)Side noteWe did go to one other place to look, the prices were outrageous. The diamond Elias helped us find was a bigger and better quality (all around the 4c) than another store and was almost 5k cheaper !

Excellent customer service, beautiful jewelry and an over great store to shop at!

Terrible customer service. Waited fifteen minutes to pick up a ring and no one even acknowledged me except the girl that opened the door for the second she looked up from her phone. However, the gentleman that came in after me was greeted and spoken to several times.

The best

Service is #1

Very careful with sanitizer, excellent experience

Jackie is the WORST consultant we could have worked with. We’ve ordered a ring and had to send it back 3 separate times to get the correct size. And we still don’t have it!

Very good jewelry store. Many styles in watches, rings, earrings, charms. Diamonds in any size you want. Located near St Mathews mall. Separate parking area from mall with plenty of parking. Professional staff on hand. You can purchase high end or moderate items. Service is great. I think this store differs from other jewelry chain stores in Louisville and southern Ind.

As always, wonderful service!

Had two phenomenal experiences at Jareds picking out diamond earrings and engagement ring for my fiance. Was very happy with my purchases and recommended them to everyone I talked to about what I bought.But then...... it all went wrong with the wedding bands. At first, the ring was supposed to be shipped from another store in NJ but it never actually existed because someone had the stock wrong on the computers. They never realized it until we went in there and it had been a week past the delivery date. Then they said they had to order it from the manufacturer.... the order never went through because they ordered it incorrectly(not sure how thats possible). Then they finally get it correct after a week. Story is not over yet, havent received the ring yet (fingers crossed). I politely informed them that I will not be buying anything from there again and they havent even try to win me back or make it right.So I do not advise anyone ordering anything from them. If the item you want it right there in the showroom, excellent service and great price for the quality. If not, DO NOT ORDER ANYTHING.

Although we ended up not getting a ring from Jareds, they were amazing. The people were wonderful and helpful. They made us feel welcome and had a huge amount of selection for our budget. They catered to our budget and really did not push us or make us feel pressured in any way.The other amazing thing about Jareds is how they really work as a team, everyone was helpful and very friendly and welcoming. I loved the fact that there was a play area for the kids, they made sure to ask us if we wanted any refreshments, they offered us umbrellas if it was raining and they even have a TV area if you wanted to watch. All around a wonderful experience even though we did not purchase anything and they still welcomed us.When looking at their selections, it was awesome because their diamonds have a specific number inscribed on them in case they are stolen or lost. They do a wonderful job at listening to details in regards to what you are looking for and they also explained everything about jewelry in depth, such as what type of diamond, the quality, etc etc.The only reason we didnt end up purchasing from Jareds even though we saw one that we fell in love with is because o the fact that there was one that we had previously seen that we could not pass up. It was the ring that fit the brides personality the best.Needless to say, anytime that we need to purchase jewelry in the future, we will be going back to Jareds, especially with the comfort we felt in going there and I recommend you to seek help from Jareds for all of your needs, considering shopping for Jewelry can be very overwhelming.

So my husband and I have purchased every piece of jewelry we own from Jareds. From earrings to wedding bands, bracelets, rings, ect. But on a recent visit to have some items cleaned and fixed we felt less than important. We waited for 45 for service. We were quoted a completely incorrect price since we have warranties. Then we asked about our record since each time you have anything done it’s documented. And they couldn’t produce our record. Several sales reps walked passed us without even a smile or greeting. Agitated we agreed to pay and leave but were made to feel like we wanted something for free. After spending well over thousands of dollars with this company.... our last purchase was out final purchase. Once we pick up our items that are being fixed we will not return. Not even to have pieces serviced. Forget the lifetime warranty on our diamonds. The customer service here has went down the drain. Goodbye

The sales staff are amazing and friendly. I highly recommend to anyone ring shopping or girls/guys wanting to get a glimpse of what they like before their fiance buys. Buy from them!!!

DO NOT SPEND YOUR MONEY AT THIS OVERPRICED JEWELRY STORE!!!They have horrible customer service by untrained commissioned employees. The Assistant Mgr Kristian is very rude. We were treated rudely in the store & opted not to purchase our loose sapphire from the store that turned out to be overly priced. We had already purchased our Neil Lane setting from Jareds website that needed a stone. After bad customer service & rude staff, we decided to go to The Shane Company where we were treated extremely well! The Natural Sapphire was Beautiful, nicely priced (a lot less than Jared tried to charge), bigger in total carat weight & the exact color that I wanted. They had the sapphires on hand for me to choose from...I did not have to wait for it to be ordered. Jared had to order the sapphires & they did not have a color wheel/catalog so it was a guessing game as to what color the sapphire would be when it arrived to the store. If you want great customer service & quality merchandise, just ride down the street to The Shane Company....they will definitely provide it & much more. They do not work on commission & they genuinely care about making you happy!

Friendly and helpful

Great service. The girl that waited on me was very nice and helpful. I will definitely go back.

These folks are great. I began shopping for an engagement diamond and setting a year and a half ago. They really listened to what I wanted for my fiancé, I was very particular. In the end, I bought the perfect ring, and a year later, they still take great care of us when we go back to have it cleaned and inspected. Never making me feel less because we aren’t there to buy. Although we will be shopping for the matching band soon, and I wouldn’t go anywhere else.

For the benefit of the lovely people who work here, I will begin by saying I have always had a positive experience at this store in the past, but this day has changed my experience, and I will never return.This rating will hopefully bring attention to an issue that I find concerning and that needs to be addressed.I am providing the email I sent the company today:Please allow me to explain why today will be the last day I step foot in your store located in the Mall St. Matthews area of Louisville, Kentucky.It was only a few weeks ago that I entered to find that you find it necessary to lock your doors. Now, it was odd, and when I called back to ask why it was to learn that your employees didnt feel safe. Locking the doors before a customer enters and after he/she leaves is the only method of protection they have available to them. I found that sad as I have enjoyed visiting this store several times and my husband and I have purchased countless items because it is (was) his favorite store, and any jewelry store that makes (made) him happy makes me happy.Well, that is no longer to be. After entering your store today and alerting someone to my presence as I had entered as a customer exited, I found the pieces I was looking for to celebrate my cruise with my husband. As I stood there ready to purchase, a person came to the door. He was frustrated and his behavior questionable. He was allowed entry. He stormed around the perimeter of the shelves. He went to the door and slammed his hand on it then shouted profanity as he wanted to exit.When I realized that this was a possible bad situation, I called my daughter to me and we prepared to leave only to be stopped by one of your employees.Now, let me tell you my concerns:1. You have locked me and the child I would sacrifice my life for in a store with a crazy person.2. There is no security guard on duty to protect those within.3. The people who are working are not security and can do nothing to protect us.4. There was a pregnant mother working there who is due any day soon.5. I was terrified, shaking, and all I could think of was how in the world we could get out of this.Now, I purchased my items after the gentleman had left and I could see he was no longer there. Perhaps the woman in red who tried to stop me from leaving wanted to make sure he wasnt waiting on the outside. I dont know. If she was, thank you for that at the very least.No matter. Until you have security in this store and can restore piece of mind, I have informed my husband I will never go there again, and as most of the jewelry purchased is for me, I very much doubt he will either.Take care of your people. Find a solution. And for goodness sake, hire someone trained for emergencies.Do I stilll love the people that work there? Yes. It is my hope that by writing this, something will be done to protect them.Update 7/31/19Jared has since contacted me and has ensured me they will be installing buzzers to buzz shoppers in and out as a measure of safety.

I prefer you ask for Barbara when you go to Jared. She made it so easy to find my birthday gift and gave me a decent price with a lifetime warranty. Thank you Barbara I appreciate you helping me at a late hour.

Watch the pushy salesman. Had a younger kids helping me was more understand then the old seasoned salesman who was very pushy. Instead of finding me the best price for my budget

My fiancé bought my engagement ring here and loved Gary and Stacy. They were fantastic in helping him select it. Super helpful and nice. They didn’t pressure him and actually listened to his concerns and desires. We now live in Lexington and had an awful experience trying to get our wedding bands so we traveled back to Louisville so we could see Stacy and she helped us get our bands with no issues. GO SEE STACY OR GARY! You won’t regret it!

The staff is nice enough but you can tell they work on commission. They kept trying to push our budget to the absolute limit. They didn’t listen when I asked to see simpler designs. They didn’t have a diamond in the cut I wanted in store so I couldn’t see anything in person.

Went to get my wife a emerald ring for her birthday was a great experience was able to browse around without someone breathing down my neck service was excellent and very professional they really go out of there way to make you feel at home with even a playroom for kids if you so happen to bring with you never felt pressured to buy like most places Ive been i ended up picking a great ring that my wife loves and got the lifetime warranty they offer which made me feel even better about my purchase knowing that if somthing happens it will be replaced or fixed and 30 day refund or exchange. Jared is now my jewelry store for life

Jackey and Sam are the best!!! They really went above and beyond to help me get the ring that melted my heart.

Wasnt here was at the cinemark. Im sure this location is lovely though.

I do not frequent jewelry stores often, so I went into Jared with no expectations. After three consecutive days of working with Lorie, Donna and Sara, I came away from the experience a lifetime Jared customer. The service from these three ladies was absolutely spectacular, and the process of buying a ring was both enjoyable and interesting. Well done!

Looking at engagement rings with my girlfriend. Bobby and Jackie were great!

Jacky and Elle were very good with us explaining all information.

I talked to the new manager over the phone and voiced my concerns and she seemed to take my concerns seriously and apologized for my terrible experience. The new manager seemed delightful great customer service skills but I havent been back in the store. The last time I went Derrick was acting like a fool and the young blonde girl was acting foolish as well. The new manager assured me that type of behavior wont be tolerated while shes there. When I go back Ill update my review!!!

Very nice and very helpful Not pushy at all

Attentive service to the needs or desires that a customer might have.Special orders and customization is convenient as is their service and cleaning of existing jewelry.

Deeply disappointed with how the St. Mathews Louisville Ky store treated my wife. Your business is largely dependant on getting women to change their last names. Why then is there an asinine policy that makes it impossible for my wife to use her legal name when having her rings serviced? Or updating her in the system to her legal name? I think if the government can recognize and approve of her name change, surely a retail store could find it within themselves to do the same. You have taken a loyal customer and turned them away from your services. Ill be in to return my recent purchase and will take that money to a competitor. For your sake I hope you can make some changes to your policies and/or management to prevent other customers from having these problems.

Excellent staff and extraordinary customer service!

Great customer service. Loved my bracelet

They will have what u need. Very helpful.

Elias and the staff were amazing!

Wonderful Customer Service, Great Inventory, Amazing Value and Care for the Life of your purchase

Their sleazy sales approach rivals that of a used car salesman. So if you like that sort of thing, then take her to Jared!

Been coming here for 15 years. Always first class service !

Ashley was very helpful and friendly, will come back again.

Love this place. Very friendly associates.

Just left Jared.Went to have my wifes ring enhancer repaired.They obviously dont listen to their customer.2 times in 5 minutes they mentioned taking it back to see about a trade in.I want it fixed.Not traded in.Left unhappy.

I didnt go to no Jared

Helpful nice place but over priced

Good service

He went to Jared!!!