This is the worst store I have ever been in with the worst employees I have ever encountered. They falsely advertise that they participate in the order online and pick up at store program that Dollar general offers, which was not only confirmed through the online app, but theres also a banner hung on the building itself that says Order online and pick up at the store, which suggests this location participates. The employees were very rude when I arrived to pick up my order that I placed and paid for online the day before. A man, portraying himself as a very unfit manager, was rude and extremely unhelpful. Not only did they not fulfill my online order, when asked how this would be rectified, since my credit card had been charged already, the unfit manager said I dont know maybe call somebody, which was followed by a story of how he had the same experience at walmart. I decided to ahead and get a couple of the items I really needed and was on sale. The staff was not at all helpful at finding anything when asked. The store was in such disarray, shelves were scarce, the isles were an accident waiting to happen, either blocked completely or had product on the floor. During checkout I entered my telephone number so my digital coupons would be applied to my purchase and when the total amount due did not add up correctly, both the acting manager and the cashier insisted the coupons had been applied/deducted, even after I verbally added up the 5 items at full price. I showed the receipt to the man acting as a manager, his response when I asked for a credit was, Im not going to open the cash register to give you any money back, its not my fault the coupons didnt work. At the very least he could have refunded, re-rung the purchase and applied the coupons. Which he adamantly refused to do. I would not recommend to my worst enemy to shop at this location. It doesnt take much to offer the customer service that you are there (and paid) to provide. I would suggest to the regional or district manager to register the employees for either online or in person customer service skill training course, or replace them. Also, the only reason I gave them one star is because you cant leave a review without giving it something.

The staff are fine. However the parking lot is a health hazard! Its disgusting how someone can discard used syringes in a place that numerous people, kids & animals walk through daily. If someone becomes a felon for selling dope, why shouldnt people endangering lives in another way?!

Louisville Kentucky Dollar General is one of the easiest and convenience store low prices

It had everything we needed and it was easy to find and we didnt have to wait a long time to check out and the employee was nice and greeted us when we walked in and told us to be safe and have a great day when we left, which was nice because not everyone does that.

The worker was very nice and happy to be at work good people. Can you give them a little more money. Thank you.

No baskets to shop! This is sad and not customer service friendly at all😡. They never have legitimate answer when I asked them the question...why are there no baskets to shop? Shelfs are well stocked but if there are no baskets it defeats the purpose ya think 🤔.

Because its a good and place to shop and they have a little bit of everything sort of like a little walmart

Needs more help, waited for 10 minutes for someone to come to the register

Youre typical dollar general. Fairly clean.

This store is persevering through tough times, you will always see workers busy stocking and keeping up the store. Everyone is helpful as well.

Employees were very kind, the store was clean and smelled good, the aisles were clear, no debris anywhere definitely going back

Good customer service some of the shelves are a little empty but im sure a truck is coming in soon lol

Not to crowded. With quick cashiers working the lines.

Cashier was very polite and helpful. Made sure to tell us to keep hydrated. And made a connection with us by saying he would keep our family member in their prayers. Loved it glad people like this are still working with the public.

Got told that they would not change a fifty dollar bill so I had to leave with out buying anything

I can go cash my money order from West Union

Always my quick stop cause they usually have it

The cashiers was fighting with someone who was stealing from their store was crazy

Large selection, helpful staff

Standard Dollar General store. Has all your basic needs at affordable prices.

The employees there are wonderful and very nice

Savings are great and love the compare to products too!

Great value. Great rooms. Great service. Friendly staff and management.

I drive several miles out of the way,,to come to this store..Its always fully stocked clean and pleasant to be there..xoxo

Dollar General is a good store I cant say to much more. I never have a situation when I come in the store. They always seem to have what I want just always clean cashiers always pretty nice. Im not saying this is a perfect store I can give them 4 stars ✴️🌟✴️🌟 I think I like them better then Family Dollar they seem to be cheaper than Family Dollar and thats a good thing

Who said the dollar didnt die much anymore

Theres a big parking lot so theres plenty of parking good they have lots of different items to choose from grocery items, clothes and shoes, hats, baby items and supplies I shop here a couple times a month its close to my house so its convenient and the prices on their items are decent the only issue I experienced almost every single time I go in there theres always await at the cash register theres always a long line for such a small store

Store was cluttered with so many display items and random stuff in the aisles that it was almost impossible to get a cart through. Yet, despite the stores sloppy appearance we were able to locate the items we came for, at a fair price. The manager was considerate and helpful to customers, even as closing time approached.

This is my favorite Dollar store. Always has neat items

Excellent Customer Service and Sales Ladys 👍

OMG I found the penny saver appGREAT- got 10 items for 2t cents

Nothing at all. It was naked not much merchandise for a little kid to even get to

Dollar General is a good place to shop for every day items

Almost 930 am with a 8 am open time posted but closed....sad...

This store was the first clean and organized Dollar General Store Ive ever shipped in. I was really overwhelmed. The manager was VERY courteous. I was greeted as I entered. I told her that this will be my store of choice. I also told her that this particular store should be used as model for other store....(Field Trip).

The Store has most items for your basic needs. And a lot of what you dont think you need. Try it you will love it.

The nicest young lady was working in there by herself, and she managed to run everything smoothly. She was probably one of the smartest, most polite people I have met in a long time.

Its exactly what you know its going to be. The same stock and the same prices at all their stores.

Reasonable price and friendly staff

There always close or open late.

Just stopped in for a quick shop found just about everything I needed in one aisle clerk fast and Friendly

Found every thing I needed. In and out.

Very friendly workers I found everything I needed with ease.

Cleanest one in the neighborhood

Theyre pretty much all the same just depends on the workers

Not one of the best Dollar Generals to go to but they do have merchandise

Little clutter but for the most part it was stocked and neat. My main issues were with the cashier. She did not get me and complained from the time I walked up until she finished. Cheap bags. Took too many. Glad I am getting off soon. Now it is going to make noise with the fan. I dont want to hear all that! She did tell me to have a nice rest of the day.

It was ok.

It was just a good time

Impressive not busy but it was so hot in there I got one item then left I know it was at least 75

This Dollar General is fast, covenient, and very friendly customer service by the manager to the associates! I love this location it is very neat and organized the shelves are always fully stocked.

Id give them 0 if I could. These jokers had the nerve to stop my son and accuse him and thievery. Please keep in mind that I was waiting outside in the car. EVER AGAIN!

The morning cashier is pretty and polite....This is my favorite Dollar General even though its in the hood!!! To top it all off The mens restroom didnt smell of urine ..and there was reading material 😎😁😎😁🤗

Staff very helpful!!!💯💯💯

Just a bad location

Wide variety of affordable items, lines are always out the door, the store need more cashiers.

The womens team in the Dollar general on 17th and market a very helpful, convenient, and strong in every aspect...

Rude cashiers. Dirty store and smells funny

Many selection.great price

Very nice place. Lots of new things in this one. But cashiers are slow.

Never to crowded and easy to get in and out of.

No line or wait. Very fast service at affordable pricing!

Quicker than Kroger

The cleanest Dollar Store Ive ever been in love shopping there the people are excellent

Nice clean store, friendly people, good place to stop and get things when your in a rush, priced right they have most anything for your needs. Just stop on in and grab a few things you wont be dissatisfaction

Yeah. I went to use my $General gift card...

The young lady was alone but lightning fast.

Same as the rest of them.

The staff are friendly and courtesies. They try to keep the store clean and organized.

They never give cash back. Customer service is awesome. A lot of robberies and stealing.

Theyre friendly people that have been a bit more about the job and I dont know if I can wait to go back

Clean and polite but never have what I need.

I love to Shop Here it is an absolute beautiful place in most of the employees are very nice whenever I walk in it always clean and organized

Service was good store could have been a little cleaner but I will visit again

Despite registers being down to where I couldnt purchase the items I went in there for, the cashier was very polite & friendly with a great personality.

Great workers...

This DG is not in the best area but they keep it clean, friendly & stocked. Better than some of their stores that are in good spots!

Great prices

They had everything that I and I found myself getting other items. The store was and they cashier waa helpful and friendly......

Good place to shop

Cool service workers

Quick and easy

This place is okay I can get everything I need from them cheaper than I can from Walmart but need to have better customer service

Very nice employees and a good selection. We appreciate you locating your business here in the West End of Louisville!

Good store

The gm here is the best her customer service skills are wonderful by far the best in Louisville Every time I go I. There they greet me and are super friendly. And its actually stocked and clean.

Friendly n very helpful and caring for their customers

They got an a ray of things,

It was very convenient quick an in and out for a few items

Didnt have any of the items i was looking for

I love this store employees are nice and always helpful. Ive been going to this store since it opened, it saddens me that the store isnt always open when scheduled to.

Finally the store is clean, the people are very nice and friendly. I always find what I want.

Great customer service, very polite and helpful

Ms. April keeps this store so organized an stocked!

Staff here are always friendly no matter what time of day you go in. Always helpful and greet everyone coming through the door

They was nice all was good

Family dollar is better to me...but hey what do I know

The gm works hard to keep this a nice place to shop

Great place to grab household items

Its pretty good Services at the Dollar General as far as I can remember and Im in there all the time!!