Good first. I found the gift I needed. Ordinarily I would have gone online to find a Bose Bluetooth speaker, but my bad, I waited a couple of days to long. The downside. Lots of people working at the store, most of which were engaged in talking to each other. Managed to get one of their attention long enough to point me in the right direction. Checkout is ridiculous. Due to Covid they have closed the checkout lanes and combined checkout with customer service and returns. Three times the wait less than half the staff to serve customers, long line, and people trying to make a purchase have to wait in the same line as returns and customer service customers. At least the workers out on the floor have time to shoot the breeze with each other. Sorry Best Buy Management, your system is currently not working. The standard checkout lanes give the same amount of social distancing if thats what youre trying to accomplish.

It was a pretty meh experience. Came in looking for a computer monitor and found the selection to be quite thin and the prices were higher than online and at Target in-store. Best Buy is good when Ive been in a pinch for a cable or accessory, but for bigger, more thought out purchase I think there are better options either on their website or elsewhere online.

BestBuy. @BestBuy#Bestbuy I advise any and everyone to not shop at Best buy. I purchased an 82 inch Samsung TV. BestBuy employees loaded the TV into my vehicle, but when I got home this is the picture. I take it back to BestBuy and they will not take it back. Dont shop@BestBuy The problem is BestBuys customer service, and how they treat customers. The general manager is a jerk. I will never spend my money there again.

Best Buy having some amazing items in stock! And them prices are awesome! Found this Bad Boy ! Amazing staff

Was looking for an AIO but the selection was slim. The sales associates helped a bunch though.

I went in the line to checkout out. Clerk skipped me for someone outside the line and checked them out first. I confronted and asked a direct question to the clerk why, he was flippant didnt look up from the computer and was non genuine.Then as I was walking out, another employee antagonize me questioned why I confront the clerk. Im not asking for epic apologize, just already look up acknowledge that I exist, you did me wrong and say my bad.Manager eventually came and started with that Best buy has a policy of defending their employees. Also I know you lift manager bro but stepping into my personal space does not de-escalate.I did not berate that employee, I asked a question, direct yes but it wasnt abuse.Now I will admit to getting hostile and berating the separate employee who chose to antagonize me as I was walking out. Ill own that.Ill give credit that the manager at doing the bare minimum but it was something.I would like everyone reading this to understand, that it may suck working retail but it doesnt give anyone an excuse to treat people poorly. Again let me stress if asking a direct confrontational question is considered attacking an employee then something is wrong.Im talking the bare minimum of customer here. Keep at it Best Buy retail wont be be for longer. Ordering from Amazon is just easier.

Customer service is absolutely pathetic, online and in store. They lost my laptop. Yet it was my fault, I waited 2 weeks when I was told the delivery would be a few days. I waited and waited, finally I’m told to go in store after contacting them multiple times. I head up there just to be told to cancel my order and place a new one. They couldn’t even compensate me for missing school, loosing their own shipment. I would honestly just head over to Walmart or Target if local try Amazon online cause this Best Buy has gone down a crazy slope. I use to be an elite member ($1,500+ Spent within a year) but I will never in my life use a Best Buy for anything. The way I was treated was worse than gum on the bottom of a shoe.

Just left there. Couldn’t get anyone to help me. Walked around the store about 4 times for 15 minutes. An employee saw me and quickly ran the other way while being on his phone. Now driving to Fort Collins Best Buy to buy what I needed.

The store has closed the checkout line, apparently because short staffed due to covid. This moved the checkout line to customer service(which had nobody behind the counter with 8 people waiting) all while I was still asked if I needed help finding anything by 3 different people while in the store. I am just completely baffled by how this makes any sense other than youve decided to prioritize salespeople over checkout clerks. Maybe the sales person who helps me find what I already know I am looking for can check me out after weve found it?

Check out takes awhile but the employees are very helpful

Best buy has always been one of my favorite stores. Even just to wish shop. I have always been a big fan of electronics and as such also a big fan of Best Buy too.

I hesitate to give 5 stars because with Best Buy because you truly dont know what youre going to get when you walk in. This particular store, however was great! The staff would give us lots of room to browse and if we didnt want to talk, theyd leave us alone. No attempt to upsale and no pressure. They were at the ready to answer questions and give us space. Sophie was a standout awesome human! Good job Best Buy. My experience with the chain of stores has been 50/50, but this location is truly great!

We went in for a new Samsung watch for my wife and the sales person was very knowledgeable and very well to help

Recently my iPhone XS battery decided to kick the bucket. Being a business owner, I couldn’t afford to be without a phone for long which pretty much eliminated mailing it in to Apple or visiting an Apple Store, the closest being 40-50 miles away. As an alternative, Best Buy is an authorized repair provider for Apple. I should say Geek Squad, located within Best Buy is an authorized repair provider. Since this location was convenient, I scheduled an appointment online for that very same day.The process was fairly simple. I did encounter a short wait but when I spoke to the associate they were very friendly and knowledgeable. After signing some release forms I left my phone to have a new battery installed and was told to return a few hours later to pick it up.I did end up waiting for a little more than an hour past the completion time, as it wasn’t done yet, but I walked around the store and noticed that they had a good selection of phone accessories and other modern tech items. I didn’t purchase anything other than the repair cost but all in all it was a pretty fast and painless process and I had my phone back and as good as new, same day, within a few hours. I would recommend to go ahead & use Geek Squad for iPhone repairs, if you are uncertain.

Helpful employees, great deals on 4k TVs, i.e. a $600 Best Buy gift card and $700 off on a 85 Samsung TV.

Its a Beast Buy, what else is there to say. Personnel are pretty good and they had what I needed. 👍🏻

Best Buy is the best place to get any of your gaming, entertainment, bathroom and/or kitchen accessory needs anywhere, and they also offer their great advice and assistance with the Geek Squad as well as just in general, helpful staff and employees! Definitely 5 stars and up!

I bought a washer and dryer combo on the 4th of July sale. The pricing was the best of all ofvthe stores and the availability was 10 days out, pretty good for this year. The installation crew showed up on time and the installation was quick and professional. Very satisfied.

CJ was very helpful for me today. I always enjoy going in a Best Buy, but my wife cringes every time I go in..Lol. I was able to get everything I needed..

I have found this Best Buy to terrible at customer service. They are just downright rude, will try anything to not help you out, and try to argue with you. I’ll drive to any other Best Buy before I’d go back to this one. So disappointing!

This is the worst experience that I have ever had at a store that supposedly have experts that can help . This is not the case they miss sold me a peace of equipment. Very bad experience I will never shop here ever again

I had a super helpful associate named Brent I believe, he directed me to where I needed then came over to help me get my dash cam thank you to him!

Excellent service!! I havent had a bad experience yet with BestBuy, no matter which state of the union Im in.

Friendly knowledgeable staff. Current bane of virtually Video cards :(

So I had bought a Dell G7 15 gaming laptop online for in store pick up. The laptop worked great for a week or so before the laptop screen started flickering and seeing issues. I decided I liked the laptop enough to try and get it fixed. Over the next two weeks, Dell sent out a tech that had the wrong part, then told me the part wouldnt be available for another 6 weeks. Basically I had a laptop that didnt work. After getting fed up with Dell support, I decided to contact Best Buy and they said I should take it into the store. I ended up bringing the laptop in today and was amazed by their service. The site was also felt very safe in terms of employees wearing masks and gloves, etc. The person who helped me behind the counter, first plugged in my laptop and immediately saw the issue. He looked up the receipt and walked through all options given the time frame. He also found the exact same model and swapped it out for me and then wiped the data from the laptop I exchanged. He even explained the process the laptop would go through if the laptop couldnt be wiped. I was super happy and now typing on a working laptop again without flicker. He even mentioned that if I have an issue I should bring it back in and discussed the Best Buy Lemon policy. Exceptional service from this Best Buy.

Were in Best Buy looking for a PlayStation 5 they are nowhere to be found but people were really really helpful with us and my son got this really cool electric toothbrush heads

Kinda wish stock was kept up with more on shelves.I do understand that it cant be done all the the time though. Life happens, and things can get busy. Not too much worry

Awesome staff and managers! Love this place!!

Excellent experience. Their customer service is always above and beyond.

They have great selections with decent prices. Online electronics shopping is still way cheaper. The only thing that I would like to see more of are the computer components. Walmart seems to have way more computer components compared to Best Buy.

Store was clean and well stocked. Sales associates were available for questions and very helpful but not pushy

Great help in store. No phone calls accepted. Been coming here for years.

Has most of my electronic needs, from security, to sound systems, to gaming, this is my #1 place to look for cost effective items 10/10 would recommend

Rodolfo, Gene, and Kevin are great. They are very good listeners and they explain what theyre going to do and then what theyve done. I appreciate their kind demeanor and refreshing attitude.

Do you need to go to a Best Buy? Well this is a Best Buy. What else is there to say?

Always able to answer technical questions.

The store was great! Clean nice and everyone ready to help! Was very impressed!

Took 20 min to get someone to help us, which is not typical from our previous experience in a Best Buy. Then after we had someone finally help us, he recommended us to go to a different Store because they Dont have anyone in Automotive tech? Why are you selling Automotive products if you cant answer the consumers question? Very disappointed with the experience in that store.

Spent way too much but the manager nick did awesome on explaining the computers to me

Raza was awesome. He is an asset to your store. When I buy from bestbuy again, I will make sure to go to the Loveland store where he works. Great customer service.

Loved the fact that the specialist in the TV section was helpful in answering questions and didnt get put off when I asked some dumb ones. Just answered and smiled, offered advise and i left with a better TV than I was planning on... and I have no buyers remorse!!

They need to rename this place to Worst Buy. Girlfriend just came back from buying a screen protector from there and they charged her 8 bucks to put it on. Ive never heard of another place charging anything to have one installed when you just paid full retail for the item much less that much for something that takes about a minute to install and I could install at home for free. Will not be going back there again.

Weve been spending alot of time here. Kinda fond of the store staff and product available

Bought a record player for a Christmas present. The records were late arriving. It didnt play well when the records did arrive. Skipping on all records.Best Buy customer service, after multiple calls and disconnects and long waits said to contact the manufacturer. The manufacturer after more calls, waits and dropped calls said to return it to the store where it was purchased. Back to worst buy for more of the same. We still have a record player that doesnt work and Best Buy still has our money. No more shopping at Best Buy. Amazon gets another customer.

No customer serviceStood there for 20 minutes and not one person asked if I needed help.Seemed like they were more interested in standing around in groups not doing a thing

Bought a kitchen appliance. Could not get what we wanted at Home Depot, Lowes or Appliance Factory. Best Buy delivery coming next Tuesday.All the installation add on $$ made it more than expected, but comparable to the others.

Just a store, the demo for head phones was broken and nobody could fix it. Prices were to high and I dont think I will continue to shop at this store any longer.

Didnt receive a bill, maybe lost in mail, maybe they didnt mail one. Best Buy only has a due in 30 days policy then they report you to the credit bureau. Reported to the even if you are 1 day after due date. I never received a bill. TOO BAD!!!! They dont care. Credit score was dinged 60 points. They just dont care to work with you so dont bother trying. I even wrote to the CEO. She never even bothered to respond. Funny when you dont respond they can hurt you for 7 years.

Haven’t had an issue yet.Been going here anytime I’m in town with family.Great place to try out some PC gear before buying or ordering cheaper online lol.But staff is always friendly and again never had issues usually find what I need in stock by checking online before going in person.Thanks!!

Looking for a GPS with dash camera, and USB-C cables, did not have a GPS for me, and the USB cables were over priced

Where to start... defective product, didnt realize dealing with customer service or the so called Geek Squad would be so difficult. When asking to talk to a manager, I ended up speaking to Daniel who said he was the only manager available. I assume the actual manager was out at lunch because there is no way that guy was a manager - and if he is, the general manager should resign for hiring him. Simply aweful service all around. There was one polite girl there, but unfortunately she had to defer to her higher ups. Looking at reviews, clearly not the only one who has had issues here.

All associates ate very knowledgeable

Love this store. Staff and management are a+

This store does not care about its customers. The manager here should not be in an industry where he has to serve people if he hates his job so much. I feel sorry for any person who has to deal with him including the employees that work under him

After decades of buying products from Best Buy I will never buy from them again. On December 16, 2020 I bought my son a mid price range headset for his game system, a nice upgrade over his discount store pair he has had for a year. They were a hit he loved them! About a week ago his microphone stopped working and so we went to see about exchanging them. I didnt buy the geek squad warranty figuring this was not a major purchase. We went to customer service and were let them know we had purchased these for Christmas 2 months ago (60 days) and I even had the receipt. The young man asked quickly if I bought the geek squad plan, I told him I did not, and he immediately said he couldnt help us, no Im sorry, no explanation, just I cant help you then, he told us to contact the manufacturer, so I asked him for the manufacturer information and he quickly replied he didnt have it and couldnt help, . First off, what a poor policy, secondly, how about a little empathy and an attempt at help at least, thirdly if your employees have zero people skills keep them out of customer service,, sorry for the rant, but hopefully this helps someone avoid headaches, dont buy from these guys, better prices online and no worse customer service, if you do buy from them, get the geek plan, even if its just batteries, they wont stand behind anything without it

Bought a TV that was broken in box. Went back to the store and they had a replacement. Entire process (original pickup and replacement) took less than an hour. Awesome management was quick and chatted with me a bit while waiting for the replacement

Our appliance salesman was wonderful, spent lots of time with us answering questions, very knowledgeable.

It was great, everyone very helpful. Great knowledge of items and helping choose the right fit for you.

The mobile phone technicians were knowledgeable and patient with us. We returned to set up a 2nd phone, and got the same great treatment.

The staff has always been very helpful and nice to me.

Used to shop at best buy - never again. Terrible customer service, and I dont remember the managers name, but that guy was rude as all get out. Word of advice to that dude, you need to get out of customer service and find a job doing literally anything else.

We ordered curbside. At first they brought us the wrong item but the associate quickly fixed the issue. Just make sure you get what you ordered.

False advertising and when challenged blames the manfacturer vs. taking responsibility. Also, they do not remove displays of items they dont have in inventory. Very poorly managed.

Perfect for what we needed. Knowledgeable for a big box store st least.

Kevin at the Geek Squad resolved disappointing issues I had with an initially lukewarm experience here; his kindness and professionalism has turned my experience around thus far. Thank you, Kevin. I had a very expensive computer which I essentially couldnt use, now theres hope and promise. I just need some time to learn what you patiently taught. Much appreciated!

Spell informed when talking electronics and computer selling Tech convince me to buy a omen desktop I will go back

They have about every electronic device you need.

I have a playstation 4. I have a warranty. I have a receipt. I asked geek squad to upgrade/fix my update problem. I get told to call sony. Not if I have a receipt. Not if I have a warranty. I dont want my money back, but I wont buy another product from best buy. I just wanted to play the dang game. All they know is computers. Her words not mine. Very unsatisfied.

Make sure you check hours they are different from covid-19

Honestly had the worst experience here, i typically enjoy best buy but i went in there to look for speakers, they didnt have what i wanted so i went to leave but wanted a drink. After i grabbed my tea i noticed there were no open counters to check out except for customer service, but nothing was labelled on where to pay. Asked where to pay and had a very dry response with only a point towards the counter. Then i got in line and had the woman in front of us get help from another employee, after the man at the counter was helped, me and my friend went up to the register and the man walked away without saying anything. We stood there for a goof while and the employee came back but walked past us and didnt say anything, he walked up to the man at the door and literally just talked with him while we waited in a different line. We waited for wayy too long before i gave up. Waited in line for probably 15 minutes with numberous employees disregarding my need for assistance. It seemed they wanted to all go home for thr night but thats no way to treat customers. I respected their request of wearing a mask inside, and treated everyone very fairly so to have such a bad time really puts a bad taste in my mouth to the place

Very helpful and knowledgeable. Christian helped me with answering questions regarding building a PC. I recommend this Best buy very professional and helpful!

My Samsung died a week ago and since we bought it at Best Buy we took it there. We were serviced by an incredible young man in the phone area. He went above and beyond to do everything he could to help me. Since I need the phone for work I decided to buy a cheap replacement. Kevin helped me pick out a suitable one and transferred the data and contacts and everything else. His attitude and knowledge were beyond compare. I recommend him if you visit the store. His name is Kevin Howell and he is the Mobile Supervisor.

Great employees but they need a better enterprise software company, things work very slowly

Clean at least. Could not use Best Buy Gift Cards to buy Nintendo Membership or Gift Cards. They just want you to spend full price on their 2 year old games. As per usual Best Buy is weak.

Really easy to do curb side pickup and they were really fast

Its weird that they dont accept phone calls...

Unfortunately this store always seems to be out of stock. I was looking for a multifunction computer for my daughter whos still stuck at home because of covid and ended up with more of a sales pitch than what I was wanting for her.

They really work with people whom are responsible financially by allowing an extended period to pay off large purchases with no interest if payments are made faithfully and deadline met nice huh?

Knowledgeable staff. A little salesy, but not too bad. Greeted us at the door; answered all our questions; loaded our vehicle.

I would of five stared but you cant even go into a best buy with any issue on any of there products and get it handled that day you need to schedule ahead and you cant call any of the stores and speak with someone Covid

These guys are more interested in talking with each other than helping customers, I suppose thats why I will continue to use Amazon. And Amazon continues to be significantly cheaper.

Yesterday afternoon I was out with my family in the promenade shops in Centerra. We had went in to Best Buy to look at some phone cases. At first the employees were really nice and were asking if I needed help but I had kindly told them no because I was not looking for no specific phone case. When I was heading over to meet up with my family and about to leave an employee walked up to me and had asked me to follow him because another employee had seen me put an item in my purse. I knew that I didn’t steal anything and without hesitation I gave him my purse and the other bags I had from shopping at other stores. I followed him up to a counter and I gave him my bags and he asked another employee which bag it was and he told them it was my purse. The employee then tells me to open my purse because he “didn’t want to go through it” so I start pulling my personal items out and then he sees NOTHING from their store in my purse because I did NOT steal anything.After doing all of that, he just looked at me and said “you’re good.” There was 3 other employees at the counter and the guy looking at the footage that first falsely accused me of stealing said “she put something in her bag right there”, if I had put something in my bag they would have found it!What makes me upset is even after going through the footage more than once and making MYSELF to go through my OWN purse and still finding NOTHING the employee was still falsely accusing me of putting something in my purse! The employee that was falsely accusing me could not even look at me, he only kept looking down at the floor the whole time.Once we were leaving, they couldn’t even apologize to me for accusing me of stealing, Just a simple “have a good day.” Don’t plan on going there ever again.

They had the Smartphone case I needed.

Once I got assistance in the computer section, all went relatively smoothly, but there was quite a wait before I caught someones eye; by that time, I had done my own shopping and had my laptop selected. None in stock, so the next best option was ordering for home delivery. Their COVID game is respectable, if your waiting game is solid...

Do yourself a favor and stay away from this Best buy.

I was contacted upon entering. Stock on items I wanted were unavailable. Had to drive to another store. I was not offered service.

Curbside pick up very convenient!!! Im leaving 4 stars only because of the wait time! Took almost 10 min.

We stopped by here to camera shop. I was pleasantly surprised at the selection of cameras that they had to chose from. As we were looking I asked about a certain style and the gentleman told me they don’t have that camera but there other location in Lone Tree does. (They have a huge camera set up there.) So on the weekend, we drove down into Lone Tree and he was correct. The selection was great. I was super happy with both stores. We ended up purchasing a camera.

This is where you go to get your electronics, no need to go to big box stores just go here for great price

Place is horrible. Trying to get help in this place with something is like congress passing a bill, IMPOSSIBLE. First and last time Ive been in a best buy. Pathetic.

Great customer service

Got good service

Pretty fast service got in and out like I needed to

Best Buy has all the goods but not the right people selling them

Went there looking for phone cover and question on my phone, I felt like I was being rushed out the door because there was other customers that seemed more important.

Had everything I was looking for, and happy with my purchases. The representative that helped me was very professional.

I have been discriminated because I am a woman not young and not so pretty. I just saw that there is a class action against Best buy and Geek Squad. I will contact the lawyers with my awful experience with best buy and geek squad

Very helpful staff and good stock

A great place to shop. Smaller than many best buy stores Ive been in but they still have the goods

I had bought the extra coverage on a TV that I had bought here and the speakers are funky and you cant plug a soundbar in to the headphone jack otherwise it gets a constant buzzing I brought the TV back they would not honor the coverage do not buy anything from these people at least at Walmart they will take anything back I will buy my TVs from them now bad bad Best buy