I was a long time happy customer of Lumberton Honda. We purchased a 2018 Pilot and my in-laws purchased a new Honda CRV and I raved about how great the dealership was to anyone who would listen. Josh, my salesman knew I was in the market for a Jeep Wrangler (for over 2 years), he finally called me to tell me hed found one that had everything I wanted. I went down the next day to look at it on my lunch. They ran credit checks on my wife and I, gave me a trade in value, we submitted copies of our drivers license and even had USAA add the VIN Jeep to our policy to show proof of insurance. I told Josh I wanted the Jeep and I told him my wife and I would be down after we got off work to complete the deal. in about an hour after getting back, I was texted that the Jeep had been sold. I couldnt believe my eyes and thought he was joking. Ive since bought a great Jeep from Dodge of Fayetteville. Lumberton Honda, you have lost mine and my families business because of not having a policy in place to avoid this from happening. When a long time customer tells you they will be back to buy it, you dont sell it out from under them. They seemed to think this was not a big deal.

I new I wanted/needed a car, but was unclear, of what my options were. My anxiety was definitely in full throttle mode. Luckily, I had the pleasure of working with a great salesman, named Tyler Lawson. Tyler was very informative, and gave me advice for any future vehicle purchases. If you’re thinking of purchasing a vehicle, visit Tyler, at Lumberton Honda!

I recently had my car serviced at Lumberton Honda. I was due for an oil change and tire rotation. The service was friendly and very quick. I did not have to wait long at all. It was very easy making an appointment. I have purchased several cars in the past from this dealership. I will always recommend them for their service and courtesy.

During the sale everything was awesome. My salesman Austyn knew his $hit and was extremely knowledgeable strikingly handsome and incredibly helpful. After the sale just crickets. Windshield cracked on the vehicle and took them a month to get a Honda Rep (don’t know why Ray Charles can see it was a defective windshield) to say yes we can replace it. The dealership needs to care more about the customer after the sale as much as they do while trying to sell you a vehicle.

Service was excellent and done before the time I requested! I’ve never had a bad experience with them in the past 4 years I have been doing business with them.

Went there twice and left happy and satisfied twice. Dorena is a really good saleswoman. She is knowledge and very down to earth. Not in an unprofessional way but in a comfortable way to make you feel like family. She did an amazing job convincing my wife to get a 2021 Honda Accord 2.0 Sport. If you go to Lumberton Honda, look for Dorena. They are all cool with you picking your sales person. Also the woman at the front reception desk is really nice and helpful. We spent a while there and she kept checking on us and engaging with us and our son.

The people at Lumberton Honda were kind an courteous And I didnt have to wait long for my service

Jason “Blaze” was awesome. He really worked his magic for us and was very patient with my daughters’ indecisiveness. Everyone that took part in her obtaining a vehicle was very friendly and helpful. They made sure we were satisfied…10 stars ⭐️

They were all very kind. Shout out to Shawn for helping me find the perfect vehicle and answering any questions I had about it. Would recommend to anyone to go there as they were of great help and had nice cars.

Ryan was great!!! He was genuine, sincere and worked so hard to get everything done correctly. It was a team effort and everyone at Lumberton Honda involved in the purchasing of my new car went the extra mile. Thank you Lumberton Honda!!! Thanks for making my first car buying experience delightful!!!

Was met courteously and promptly. Preliminary was fast. My service was routine, oil change & tire rotation. I drove off 45 minutes after checking in. These folks take care of their customers!

It was a great experience. Brandon and Eric were awesome.

Ryan Parker was the greatest salesperson most knowledgeable helpful person for like that Ive ever seen

I am more than pleased, delighted, when I have need for car servicing. I always get great care for my car and pleasing personalities to work with.Thank You!

Lumberton Honda has the best service department I’ve dealt with. Honestly the best reason to buy a Honda. They got me in quick on a nonscheduled visit and done before EOD. As always.

Very quick response time. Had the car shipped up from Florida and the process was very smooth. Would recommend again.

Went to this on 8/25/21, and was looking for a used car. The staff was not very personable, and seemed more interested in talking to each other than trying to make a sale. I left after being informed that the car that I was interested in was in the shop. I left and was told that the staff will call me when it’s ready to be viewed; it’s been a few days since then and I have not received a follow up. I expected more from a Honda dealership.

Josh explained features of the odessy well. Had some issues when trying to get the deal finalized. We were trying to discuss options on lowering the monthly payment. At times he was resistant to listen to my wife. In the end, the deal was satisfactory. In the future, please take into account the customers requests and at least be willing to try and satisfy them.

I would first like to Thank Alisha, Mgr, and Tyler, salesman for amazing customer service. Tyler was very knowledgeable about all the cars I drove, I was quite impressed by his knowledge. Although he is new to Lumberton Honda his attitude, go getter spirit, knowledge, and personality made me want to by the car. Alisha, went above and beyond, she handled the deal with a professional attitude, and did everything in her power to get me in a car, and she did. Great job!! All roads lead to Lumberton Honda, and remember don’t sleep on the newbies! We all started somewhere, ask for Tyler. Mae F

I went through the website and booked an appointment for a vehicle I had found. Put all of my information in including my trade and was called to confirm my appointment. I drove 45 minutes to the dealership only to find that the particular car I wanted wasnt even on the lot and it was actually in Texas. Tried to get me to pick something else from their lot. Website totally misleading and wasted 2 hours of my morning. Also nothing like 10-12 sales folks outside like vultures. My sales rep also stated its all about the payment right? Persistent and pushy. Well no, folks that happen to do their research know that that is a trap. I didnt feel comfortable here.

We had a great experience at Lumberton Honda. Blaze was with us from beginning to end, going above & beyond to make sure we were taken care of. He was attentive, polite, & knowledgeable. Every person we encountered did everything they could to make the process smooth. From Tyrone to Alicia, Tonia, and Mr. Pittman..we were beyond satisfied with the service we received. This was our second purchase with Lumberton Honda, and we will continue to shop here because of the exemplary service and friendly associates.

I bought a used Honda from there. Two months later all the lights on the dashboard are on. I guess they rigged the car up good enough to sell it. Because Im sure if the lights came on two months later they was on when I purchased it. Not to mention all the hell I went thru to get the car. Bad business.

Service is always friendly and prompt, easy to get scheduled

Bought a 2019 civic with 14,000 miles. Sticker price was over $26k. Car was like new. Sales person was great but management seemed a bit shady. Anyway, the day after we purchased we discovered that the owners manual was not in the car. The car has a lot of options and automatic functions, so we called the dealership and asked for a manual. They said since we already bought the car we can purchase one for $40. Just know that if you come here, once you drive away, dont expect anything from them. Now one of the automatic functions almost caused us to crash. We will be purchasing our next car in a few months and DEFINITELY not be at this dealership. To cheap to include a $40 manual with a $30,000 car.

Deals are bad here and so are the options.. they are only worried about new cars not used. Trying to refinance? Forget it, it’s even worst bc that means less money they make unless you put money down on it. They only care to listen if you give them more than what they are asking, I won’t come back here I’d advise looking elsewhere.

Bought my second car and I can say they were very friendly and informative about features and models. The lot was clean and even the garage was impressive. Loved being treated like a person and not a dollar sign which was a previous experience Ive had with other dealerships. The rates and deals offered were definitely a plus and I wasnt as nervous signing my name in the hot box. The wait wasnt as long as other places Ive been a buyer at and they kept me updated and informed on who was dealing with what and who I need to see later when my car needs maintenance. 10stars ☆☆☆☆☆☆☆☆☆☆

We were traveling to Charleston and the A/C started to lose its effectiveness. I called the service department and they were very accommodating and said it would probably be an hour. It was an hour and a half and we were very happy with the customer service! I don’t have that kind of luck in my home town with the Honda dealership!

Great customer service by Curtis Moser!

Thank you Curtis for your fast service last Saturday on my 2020 Honda Civic and yearly inspection. You are always a Five Star Employee, Thank You!!

I enjoyed the experience. We were waited on by Mr Tyrone Davis in person, which made the buying experience even more enjoyable.

I can’t recommend the team here enough. My CRV broke down on my way to Charleston for vacation. I called Fullerton Honda and they had a tow over to me within 20 minutes. They quickly diagnosed the problem, and arranged for the repair to be done ASAP. They helped me secure a rental car so I continue on my way to my vacation (and pickup my car on my way home). The service manager personally drove me (and all my stuff) to pick up the rental car. Truly above and beyond!I haven’t experienced custom service this outstanding in a long time… possibly ever. They made an incredibly stressful situation as painless as possible, and were incredibly nice and attentive through it all. It’s nerve wracking to breakdown while traveling alone as a single female, but they treated me like family. Would absolutely recommend. Special shout-out to Jennifer (I hope I spelled that right), who is truly a gem of a human and leads and great team.

Jennifer Michell in the service center is rude as hell. She needs a new job because she obviously hates the one she has. Lumberton Honda loves to sell cars to make their money but lies about the used cars they sell. My tire gauge was on when I bought my vehicle, when I mentioned it to them it was because it has been sitting up. Later on I found out there was a nail in the side wall.Thanks Lumberton Honda!

Toni, Loy and Anthony were very helpful and very knowledgeable . The process of buying and financing was speedy and having the car delivered to my home sealed the deal for us.

Good service, quick turn around.

I am so pleased with the service my son and I received at Lumberton Honda on today, May 21, 2021. The sales associate Mrs. Lora Butler was respectful, kind and concerned about fulfilling our needs. Her knowledge of the vehicles assets, features and operation of those features and assets was mind blowing to say the least. The time we spent with her today was wonderful and she made buying cars a very pleasant experience. I commend her finance manager Stanley (I hope I got his name correct) he was amazing as well. He made us feel very welcome and important. I salute Lumberton Honda for their patience and diligence while supplying us with service over and above our expectations.Sincerely Judy McMillian

Another great experience at Lumberton Honda! Loy is the best! She is so knowledgeable and very helpful! We will be doing business with them again soon.

Everything went very smooth and successful. As usual, the service was phenomenal. Thank you all.

Wonderful visit ! Everyone was very polite & helpful . I haven’t been to the location lately but I plan to use their services again.

Great service in a timely manner with Great Staff!! Thank you for treating me kindly and always keeping me inform about my car.

I recently visited Honda of Lumberton and was extremely pleased with how kind and accommodating everyone was at this location. I was from out of town with car problems and in tears when I got there. They promptly took care of me and sent me on my way so I could enjoy the rest of my Memorial Day weekend at White Lake. Thank you to the service manager and the other lady in the service department who took such good care of me. I apologize the names arent coming to mind. I would highly recommend them to anyone in the Lumberton area.

This was my second time purchasing a car from “BLAZE” his customer service and ability to workout a deal for you is awesome. He’s very knowledgeable of whatever car he’s selling you and makes sure you understand everything he’s telling you. He Made the buying process as smooth as possible. I HIGHLY recommend him if your going to Lumberton Honda for a vehicle!!

Lumberton Honda provided excellent customer service from making an online appointment with ease to driving off the lot with the perfect car for me! I enjoyed the experience, time, and customer service given by the team, especially from Mr. Thompson. Thank you so much! You made the process great!

Mrs April is an awesome customer service representative in the service department. She kept me informed of everything what was going on with my vehicle and even told me of things that needed attention. I love lumberton honda!!!!

I had a great experience. The staff was friendly and helpful.

Drove in looking to buy. Changed my decision multiple times but they stayed patient with me and worked with me till I got what I wanted and left with a new car.

Nice New CAR for me 2021Aaliyah the best sales woman at Honda go see herfor your new 2021 vehicle. Very smart, the dealer will pick up you if need be the best service ever! Everyone so Friendly I wish I could gave 10 stars

Friendly service and such sweet people💗 love doing service with them:)

Honda of Lumberton NC service my Honda my service rep was Curtis very professional my Oil Change & Tire rotation was done in 40 mins great service😀

Awesome people! Awesome service! Even more awesome car 🚗💨 #ExperienceOnAwesomesauce

MY GOD worked thru Shawn & Mr. James 2 make this dream come true 4 me❣I am still in ABSOLUTE SHOCK & AWE🤭THNX BUNCHEZ, LUMBERTON HONDA!!! it waz worth the 34min drive... my trip HOME truly wasnt long enough😂

Curtis did a great job with my oil change and gave me a great experience with Lumberton Honda

Austyn Oxendine was great. Brother got me hooked up with a 22 Honda Civic! Love the car! I would definitely recommend Lumberton Honda!

Advisor April H. Thank you for all that you do. Lumberton Honda is blessed to have you on the Team.

Very shady business. I had the pleasure of working with Eric. Although he is a great fit personality wise for the job, the salesmen are deceitful. If I tell you what I’m looking to spend and you don’t have it, it’s ok I can accept that. What I can not accept is manipulation. When we first arrived I asked the value of a few cars. Eric claimed he had NO IDEA. I then advise him our price rage for a vehicle. HE DID NOT AND WOULD NOT GIVE ME A PRICE ON ANYTHING UNTIL HE RAN MY CREDIT, and at that point it was still out of our price range. Not that he cares that it will drop a few points. He knew what we were looking for but tried to pressure us once he ran the credit report and got all the numbers together. Eric could have saved his and our time with a simple no. I deserve to make my own informed decision, independently, and all my questions to be answered.

Had a few issues with the service department however Mr. Kent Locklear went over and beyond to make up for the bad experience! I appreciate you Mr. K Locklear and thank you for all that you do!

Hands down the BEST experience! Would highly recommend Lumberton Honda to ANYONE. I told them exactly what I wanted and where I wanted to be in a payment range and they made it happen no questions ask!

Desmond went above and beyond for us. My son and I was at our last straw in finding a car. And he found us one. Amazing service. We had bumps at our end. But Honda was patient. And we had our car. We are so thankful for Desmond and his crew.

Loy worked very efficiently to find me the vehicle I needed for my price range! Will be back to purchase again from her and Lumberton Honda!!

Best Honda dealership in North Carolina. Everything from their sales team to their service department is exceptional. Couldn’t recommend them more highly. They will definitely get our repeat business for years to come.

I had a wonderful experience at Lumberton Honda. I love Loy she the very best and Lumberton Honda is lucky to have her!!!

The service department has been a total nightmare. I bought a brand new pilot and the wireless charger has never worked. I have immediately contacted the sales person and I was told that I would be contacted about it with a resolution, that never happen. So I brought the car in and I was told after a long wait that it was a Saturday and nothing could be done for me. So I was schedule for the following Saturday, but I had to reschedule for the following Saturday because I am currently out of state and after driving 4 hours each way I was told that on Saturday nobody can do anything for me. On top of the the front panel of the car goes off, the android auto is on and off constantly. And the service department was absolutely rude.

I had the pleasure to get salesman Desmond Sampson! Nice guy with a great sense of humor. He was very professional and seem to have all the answers that I needed. He worked with me until he was able to get me the best deal possible. Thank you so much Desmond!Sharon Douglas

My family and I had a flashing check engine light come on in our Odyssey and it started acting weird while heading back to Atlanta, so we stopped here for help. We stopped at 3:00 on a Saturday. They managed to check out the problem (bad spark plugs) and fix it before closing at 4:00. We are extremely thankful for that, because otherwise we’d have had to get a hotel for two nights and miss work Monday. Definitely worth the money to be back on the road!

I went to get an inspection on my 2019 honda accord. While I was waited started looking at the SUV honda pilot. A nice young man came out and introduced himself. Took car for a drive and I like it. So we talk and got me approved for a new honda pilot.

The Salesperson (Josh)done an awesome job, helping us decide on what minivan to choose, We had decided on trading our 2018 Honda EX-L Odyssey for an upgrade to a 2021 EX-L .( instead he worked out a deal for a 2022 Honda Touring) We are very “HAPPY with the decision we made ) Your Team done an awesome job !!Thank You !! Once again Josh 👍🏼

My service with Lumberton Honda exceeded my expectations.. Thank you April Hunt for your assistance in making my visit excellent.

The place is amazing! All the entire dealership from sales people and service people to the mechanics are great but there is two specific women in the service department who always go the extra mile and thats Ms Jennifer and Ms Charlotte..thanks for all you do!!!

I had the best experience here trying to buy my first car Ashley the salesperson that helped me was so nice and so quick to want to help me. I would really recommend here for all your car buying needs.

April in service department does her job well,very polite

First of all, I had no intentions of purchasing a vehicle today. I was just browsing through different dealerships and Lumberton Honda was my last stop before heading home. However, as I was leaving, walking across the parking lot was a young salesman, Tyler Lawson. I asked about their used Odyssey and he pointed one out for me to look at and take for a test drive the rest is history. Thanks to Tyler and Anthony, Finance Dept, for their help I think well going to enjoy our new Odyssey.

Shawn was awesome. He had his daughters dance recital to attend, so he had Aayliah help us out when he had to leave. He checked in to see how things were going when he returned. All n all not a bad experience but I am disappointed that we were denied for the referral program.

I am always happy with Honda. These people are friendly, helpful and ready to sell cars. Between my dad and me we have gotten 5 cars from them and still recommend them to others. I’m very sure that I’ll be returning when I’m ready for another one.

Came here looking to purchase a sedan was told a pickup was a better option in case I ever needed to transport cotton. These people are racist and they have roaches. BIG ONES!

Our experience at Lumberton Honda way exceeded our expectations. We drove 2 hours to get our new truck because the local dealers didnt have the one we wanted. The premises followed all COVID protocols. The staff is friendly and accommodating. Our salesperson, Jason Blaze was absolutely amazing. He knows those cars inside and out, made sure we knew how everything works and has a great personality. This had to be the most enjoyable car buying experience we have ever had. They are definitely worth the trip to purchase a new vehicle!

They asked me to sing negro spirituals prior to showing proof of income and checking my credit. -10 of 10. Would not recommend.

Avoid Lumberton Honda at all cost. These people are a joke. Went in there Saturday looking for a used car. Immediately said the criteria SUV, dark interior, backup cam, no older than 2015, no more than between 250 and 350 a month I informed them I have a car lined up on an online dealership but my husband wanted me to try a physical dealership. The first hour and a half the salesman tried to convince me to agree to a vehicle almost 2x the monthly payments I asked for because your credit says you can afford it then he brings out another 2021 that he said he can get in my range. I agreed at that time it was closing and banks werent available anymore but maam I will call you Monday morning with the information. 3pm Monday I call them was left on hold for an hour. Called back was told Josh would call me back little over an hour later he did and said he would figure out what is going on and call me back in 15 mins. At 5 till 8 I called and talked to two managers who said oh we were just to busy to call you. Mind you when I was there Saturday there were tons of employees gathered in the showroom the whole time doing nothing but cutting up. Never ever again. Oh and because they wasted so much of my time I lost the car on the online site and now have to start over. Pathetic and ridiculous. I will be reporting them to BBB and everywhere else...

Jay our sells worker was very polite attentive and helped us though the process and made it as stress free as possible. Also Anthony did a great job in lower the monthly payments for me. Overall awesome experience will be back.

Aaliyah at Lumberton Honda was simply amazing!!!! The process was efficient and wonderful because she was so knowledgeable. The selection of cars on the lot was extensive and when we told her what we wanted she took us there effortlessly; showing us the different trims. We had the car picked out in 20 minutes.She even helped us surprise our 16 year old daughter with the car. Can’t wait to come back and purchase again!

Aaliyah was beyond amazing, very informative and friendly. She made the process smooth and quick, without skipping any details or questions. Would recommend her for any of your new/used car needs. No doubt she could come hard with a rap any day, too 😜 🔥🔥

Great people, great service and great deals. They have a friendly family type environment and everyone I dealt with made my experience pleasant. I would definitely recommend you do business with them.

I was interested in buying a car and they literally spit at my feet and said we don’t serve jiggaboo spear chuckers. highly racist and terrible to black customers. they also yelled build the wall at Latino customers that walked in. please take your business elsewhere

I felt with a wonderful young lady named Sarah. She was very patient and down to earth. She wasnt pushy at all and she made sure I was satisfied with everything! She took the time to go over every knob, bolt and screw in that car! I highly recommend!!

Very courteous friendly people in the service department 😃😃

Lora Butler youre the Best!

After reading reviews of the treatment others have received when they a problem with their vehicle Im beginning to regret buying a Honda and I purchased extra coverage. Im surprised at a certain persons behavior but I personally know another couple who couldnt get their recall honored, now I think Im gonna trade and stick with what I know best, Toyota

Jay helped me find the perfect car for me. He was pleasant and helpful. He gave us a chance to talk things over so I could decide what I wanted. Everyone here were nice to me and my family that went with me.

As it was my first time buying a car, Desmond answered all my questions perfectly! As a female, he was the most trusting sales professional. He made my experience 10x better! I would highly recommend him.

If you ever need a car visit Tyrone at Lumberton Honda! He is the Best!

Curtis is always friendly and respectful to his elders. I trust him completely with the maintenance my car needs.

I went in for a service and I always select Curtis as my agent he is amazing and makes it simple.

It was a awesome experience. My salesperson was awesome.. her name was LOY .. She did everything possible to help me to get rolling. When I told her my needs. If u need a nice car. Go to lunberton Honda and ask for LOY... OH AND BY THE WAY I LOVE MY CAR.........😍🥰😍🥰🥰😍🥰

It’s a Honda dealership so very nice people

I recently called Lumberton to inquire about potentially purchasing one of their subpar vehicles. After waiting 45 minutes on hold the representative asked me for my race then told me they do not wish to provide cars to darkies. I’ll be taking my business to Toyota.

Genuinely the worst experience of my life. I went in and a salesman saw my rainbow wristband and asked if I was gay. I told him yes and he spat in my face saying they don’t sell cars to queers. I will be taking my business elsewhere.

Excellent experience every time! They always try to get you serviced fast so you dont wait too long. Curtis is always professional and will help you with anything you need. Highly recommend Lumberton Honda!

It took to long I was there 6 hrs. The sales person needed more help. I wanted to think on the car but I felt pressure of getting the car. My brother went a yr ago with bad credit with no money down. He got a deal. I didnt. They told me I could go back and get something else but they lied again. Never will I go back there..

HORRIBLE CUSTOMER SERVICE!!!!!!!!!!! I waited for over 2 hours to speak with a Chad for assistance only to be told my Kind wasnt Welcome, I asked if a Manager was present & was told they were out, After Chad Pennington walked off I overheard a Customer Calling him a GOOD OL BOI for talking to that Negroid like that.

Good employees helped me get the car I needed and more.

Effortless transaction with this dealership. The staff is friendly and willing to help out.

Best dealership ever!!!! I highly recommend visiting Lumberton Honda. They will work with you and their customer service is impeccable! James was my salesman and he was outstanding.