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AutoZone Auto Parts
1975 N Roberts Ave, Lumberton, NC 28358, United States
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AutoZone Auto Parts
Comments
Ki
Review №1

I can’t say much about their auto parts but I can say A LOT about their employees. On a trip from Virginia to Florida, our car broke down and we were able to limp to the parking lot of the AutoZone. After a harrowing AAA call, I managed to find a rental car but it was too far away to walk. The manager at the commercial desk actually took her break and drove me to Enterprise and then the parts delivery guy drove my husband to the dealership!! These people really go above and beyond!

Ha
Review №2

I was welcomed in by an associate. I needed to get a couple bulbs for my car and brought in bulb and he was able to quickly pick it out for me. Though side note the bulb I had was a 8v and he gave me a 10v instead, so he didnt pay attention to that but none the less it was a good experience.

Ma
Review №3

These guys are nice and knowledgeable. I prefer the older guys when buying parts, the younger fellas have quite a bit to learn about compatability. Almost sold me a belt I didnt need, good thing I knew it was the wrong belt. Always go here though, great prices.

Jo
Review №4

Quick service, and made sure I had the right part.

C
Review №5

Some of the employees here are rude and unprofessional. I came here to make a return and 3 employees, including 2 managers, were standing near the register having a conversation. Nobody bothered to greet me or even acknowledge me. They all looked at me and continued their conversation for a few minutes. Then a white couple walks in the door and immediately gets greets and assisted. When one of the employees finally faced me, he still didnt say anything. Its like he was waiting for me to speak first. I gave him my bag of items with the receipt and the first thing he says to me is You cant return it to the store you bought it from? Are you serious?! What difference does it make? Autozone is Autozone. I called the 800 number to make a complaint and I had my phone on speaker, so they knew I was calling and neither one of the managers even tried to apologize.I stepped outside to finish the phone call, which was a voice-mail message to the district manager. When I come back in, the manager Freddy Nazario tells me that I need my card in order to complete the refund. Okay, no big deal. I began asking the names of the other 2 employees to give to the district manger for when he returns my calls and they refused to give their names. Really?! Youre a retail employee! You should be wearing a name tag. As I was leaving, the manager Freddy Nazario mumbled something under his breath and I made a comment about him working at Autozone, then he calls me a bird. Disgusting! I have him on video calling me a bird. Apparently, Im a bird because I expect good customer service. This place is as ghetto as they come.

Ma
Review №6

Parts and stores is fine some worker were doing anything and had people wanting.

Vi
Review №7

Very nice service they help you to find correct parts and prices

Br
Review №8

Went by this morning and arrived at 7:30 AM, the time that the Autozone website says this store opened. The doors were still locked with the lights off inside. I waited in the parking lot on my motorcycle for the store to open, only to watch employees slowly start to arrive thereafter. Roughly ten minutes later, as the store had still not been unlocked, I left and went to a different auto arts store. Don’t plan on punctuality at this location.

Ja
Review №9

Good place to get parts..

Ph
Review №10

Good People. Very helpful

Pa
Review №11

Amazing customer service!! Had car troubles while traveling and they lended a hand to help me get my vehicle back on the road. Big shout out to Robert. Thanks man!!

Sh
Review №12

Great customer service. They came out and replaced my windshield wipers and we greatly appreciate them. Friendly staff.

St
Review №13

Terrible. If you buy the part from them they are find. As soon as you say let me price somewhere else. They stop helping you. Dont get mad cause walmart batterys are cheaper. Lower your price or match the price !!!!!!!!!

Ro
Review №14

I broke down on I-95 South and was towed to this AutoZone by AAA. Freddy Nazario was about as gracious and helpful as a guy could be. He helped me charge my phone up, so I could stay in touch with my wife and kids 800 miles away; he helped me find a local shop to re-tow my truck to when my quick-fix didnt do the trick. Then he dropped me off at my hotel when his shift ended. Freddy is the best thing to come out of the Bronx since the Yankees. Thanks, man. You made this AutoZone look really good.

Le
Review №15

Always helpful

Ra
Review №16

Ok

Wa
Review №17

Fast service clean store.

Pa
Review №18

Appreciated their patience with a minor problem.

Ca
Review №19

I went into autozone after buying the wrong screws for my licence plate. Freddie went out of his way to try 3 different sets to make sure I left with the right ones and installed them for me. Amazing customer care and service.

Pa
Review №20

Great service from Adrian, open later than anywhere else, parts in stock A1!

Se
Review №21

Robbie in commercial is awesome. He has excellent parts service and very knowledgeable. It seems like they are always busy and short staffed but they do their best to help you.

Ju
Review №22

Excelent customer service, Jessica and Robert help us out replacing a stop light for a C-Max. It wasnt easy. Robert he knew how to do it.

Mo
Review №23

Excellent

Ro
Review №24

Very Clean Store & Very Helpful Staff.

Bl
Review №25

Extremely friendly and knowledgeable staff I could not remember the employees name so he said to make it easier to remember think of Nightmare on Elm Street you know Freddy Kruger and even helped me change my spark plugs because all the shops were closed Auto Zone thanks again you have earned a life long customer

Ch
Review №26

Very late delivery

aa
Review №27

I visited the other day to try to find a socket I needed to tear down a transmission because I forgot to bring one from work. But with the attitude I received from the manager, the way he treated me like I was trying to steal our something I will not be going back there. I would prefer to spend my money somewhere that will appreciate it.

Ju
Review №28

Why join the pointing system and cant never get a discount.

Ki
Review №29

Salesman didnt understand or have knowledge of what I was looking for. Took my business somewhere else.

Ja
Review №30

Excellent staff well stocked

wa
Review №31

Every one there is very help full. Robert will go out of his way for you.

De
Review №32

Great place to shop for auto parts, very friendly and helpful staff!

Ja
Review №33

No one wanted to wait on us we are two old women. We had our Hood up our car would not crank we come there to see about a battery. after the lady finally came outside with us to check car battery she was no help. two younger gentleman were in the store and did not even offer to help. What is this world coming to when two older women are stranded and no one seems to care.

Lv
Review №34

Outstanding service!

de
Review №35

It is a good store but the lady that works in there needs an attitude adjustment🤨

Wa
Review №36

Quick service. May take a minute or to for car problems. Knowledge able staff

Ro
Review №37

Good People! See Robert for Great Service!

Ha
Review №38

The costumer service was great. The employees are extremely knowledgable and help me fix my problem in a timely manner. I could not be happier with my service.

Ju
Review №39

Good place to buy parts. Always on hand

Vi
Review №40

Helpful and love them.. Have a good day

Br
Review №41

Price are high on everything but its good stuff that you get from there

Ki
Review №42

John excellent customer service! Santa Fe

Jo
Review №43

Very helpful checked my engine light that was on and everyone was very friendly

mi
Review №44

Every time i go here i tell meyself, im never comming back. The staff are rude, unprofessional, and have little knowledge about automotive parts, issues or common fixes. The hoop and holler and curse loudly at eachother. Ive even watched them get into actual arguments in front of customers. Hate this place

Za
Review №45

Horrible service.Day 1: Promised parts would be in next day, so I paid ahead.Day 2: came back only to discover half of the parts hadnt even been ordered. They promised they would be in the following day.Representative was not apologetic in the slightest.Day 3: came back again only to find the parts cant be delivered on a Sunday (dont know why they didnt mention this yesterday). Spoke with the manager who was there day 1. I realized the poor customer service must run from the top down as the manager herself was even non-apologetic about the matter and not receptive to any feedback. I would rather pay more at advanced Auto across the street than subject myself to the same treatment.

Ju
Review №46

Always helpful. Great service. Reasonable prices

Sh
Review №47

Cool place. Down to Earth employees

To
Review №48

Awful customer service dealing with the LOAN -A-TOOL. The guy that loan the tool was very disrespectful and cause me to get out of pocket. He made a statement that was wrong. He said Damn you need your own tools dont you? That was very disrespectful.

Al
Review №49

This place has great service and everything is really easy to find.

Je
Review №50

Very informative. And theyll come out and help you find what you need

Ka
Review №51

The staff was friendly and helpful. He put my windshield wiper blades on without a problem.

Ma
Review №52

Great people... clean store... helpful staff...

At
Review №53

Fast way of getting things done

Br
Review №54

Good service

co
Review №55

Get in and out fast, no hassle with returns

Al
Review №56

Awesome staff, especially Miguel. Also, Freddy, Daryle, Faye and the rest of the team are super ready to assist.

Wi
Review №57

Friendly staff. Good selection of parts and tools.

Mi
Review №58

Good service! Mr. Miguels staff are always on point.

Bo
Review №59

Merchandise was expensive. Was a long wait time. Floors wasnt good and clean

No
Review №60

Always use this store. 3 cars. Very helpful and friendly

Er
Review №61

They are okay for the most part, but sometimes lacking in customer service. Prices and availability are good.

Ju
Review №62

Great store to get auto parts.

Da
Review №63

Discount prices, nice helpful staff

Ma
Review №64

Check engine light on.they were very helpful with dianostic testing on my vehicle.

Je
Review №65

Good parts

Po
Review №66

Walked in no wanted to help and then talked to one guy and he wasnt friendly and wasnt helpful wont be coming here for anything bad customer service

Ju
Review №67

Always have what I need in stock

Na
Review №68

Went in there for some antifreeze. But have a knowledgeable staff about any problems you might have with your car

Bi
Review №69

Will always be my number one parts store

Ja
Review №70

Love to help any one who walks in

Je
Review №71

Great selection of auto excessarys

An
Review №72

Very helpful and kind

Da
Review №73

Great service

We
Review №74

Best place to buy parts

Wi
Review №75

Very nice and the service is good,good

Do
Review №76

Great service!

Ma
Review №77

Great customer service

Da
Review №78

Service was good and swift

Al
Review №79

Employees are always helpful

Ke
Review №80

Got what we needed with the help of employe.

Ja
Review №81

Called in and the person was very rude and hung up he phone 4 times

Ed
Review №82

Nothing to Special about store

Te
Review №83

Great helpful staff!

Ke
Review №84

Staff was very helpful

Li
Review №85

Place is clean entrance is wheelchair welcome

Jo
Review №86

Great help!

Wa
Review №87

Got what i needed

un
Review №88

Great service

Je
Review №89

They were very rude

Sa
Review №90

Bad customer service

te
Review №91

Great deals

Lu
Review №92

Good service

Te
Review №93

Not my regular store

Jo
Review №94

Great

Cy
Review №95

Good Service

Ro
Review №96

Bad servive

Ch
Review №97

Very condescending staff.

Ro
Review №98

Not helpful at all

Ke
Review №99

Helpful, Knowledgeable, & Polite

Jo
Review №100

Got what I needed

Information
21 Photos
100 Comments
4.2 Rating
  • Address:1975 N Roberts Ave, Lumberton, NC 28358, United States
  • Site:https://autozone.com/locations/nc/lumberton/1975-n-roberts-ave.html?cmpid=LOC%3AUS%3AEN%3AAD%3ANL%3A1000000%3AGEN%3A2468&y_source=1_MjQ2ODc2NC03MTUtbG9jYXRpb24uZ29vZ2xlX3dlYnNpdGVfb3ZlcnJpZGU%3D
  • Phone:+1 910-737-9600
Categories
  • Auto parts store
  • Car accessories store
  • Car battery store
  • Tool rental service
Working hours
  • Monday:9AM–8PM
  • Tuesday:7:30AM–9PM
  • Wednesday:7:30AM–9PM
  • Thursday:7:30AM–9PM
  • Friday:7:30AM–9PM
  • Saturday:7:30AM–9PM
  • Sunday:7:30AM–9PM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Planning
  • Quick visit:Yes
Payments
  • NFC mobile payments:Yes
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