Awful customer service from the service department specifically the one provided by the manager who didn’t want to give us his name (MK are his initials). Our car now has a stain that was not there before and the manager did not know how to handle the situation he even stepped away and yelled things at us while entering back in his office.
Their service department is full of lies and always tries to squeeze the client for more $$$.
Fast efficient competent service. Great service writers, mechanics know their vehicles in and out. Easily reachable location. Free Wi-Fi and coffee while you wait. Car is always ready at the stated time, and they wash your car before you leave. All around great dealer.
Horrible scheduling. I booked a 7am appointment. When I went there, there were 9 cars ahead of me. Apparently they gave 7am time to pretty much everyone. Waiting 3 hours to get an oil change is stupid.
Service team was efficient., and they delivered informed diagnosis and fixes with alternative options.
Great all around service. Very knowledgeable staff sales and customer service
I have been to and have dealt with and have been to almost ever VW dealership in North Jersey. Three County VW has the best prices for service and parts hands down of any VW dealership I have been to in NJ and NY. The Service department is exceptional! The Parts department is exceptional! They provide loaner vehicles at no cost to you unlike some dealerships that want to rent you a car instead and they will absolutely work with you on pricing. This dealership is the first and only one that offered me the lowest possible price right up front. When I was quoted I already knew I stepped on a diamond. Same with the Parts Department. If you bring your business here you will never have to shop around again. It will cost you money to not deal with Three County. I can not tell them enough how much I appreciate them. I have just exceeded 140K miles on my TDI and doing everything that needs to be done to get another 140K Miles has been a pleasure. Whether you get the work done here or get the parts you need to do it yourself, you are not winning unless you are use Three County VW.
The BEST ever.
The service people are awesome very caring
Excellent dealer...
Excellent attention