First I will start with the positives, the Legacy Village store is large and has beautiful displays filled with very nice furniture. Unfortunately, Arhaus seems to be completely CLUELESS when it comes to realistic time estimates for actually receiving your furniture so I cannot recommend purchasing from Arhaus unless the furniture is definitely in stock. When I first started furniture shopping back in March I had some items picked out from a competitor, but those items were being made in Italy and would not have been in stock until October, so I decided to keep looking as I wanted my room finished in June. I found some items at Arhaus and everything was supposed to be delivered by mid-June, so I ordered from Arhaus instead. Its now the very end of August, and I am still waiting on 2 pieces which are now projected to be here around the end of September with possible delivery in OCTOBER (yes, thats pushing around 6-7 months after I placed my orders)! I ordered the Mandara console from Arhaus online in early March, and it should have been here by mid-June. The Conrad chest was ordered from the Legacy store in late March and should have arrived in May, but is now projected for late September. I just dont understand how the time estimates can be so far off from reality. I will say that at least the salesperson from the Legacy story calls and gives an update each month or so as the delivery date approaches and politely lets me know that the Conrad chest is again delayed, and she keeps an eye on the Mandara media console even though I had ordered it directly from the Arhaus website. If you want to tie up a large amount of money (my 50% deposit on these 2 items was around $2,000) for items with totally unreliable availability timeframes, then shop at Arhaus. And if anyone is thinking, well these are probably just Covid-related delays, I think any such delays should have been well known and factored into the time estimates by the time I ordered in March 2021.On a positive note, I had also ordered 2 chairs from Arhaus online back in March and those arrived on time, and I have been happy with them although I havent been able to enjoy them much since I was planning to use them in the room with the media console which still hasnt arrived.If my furniture is delayed yet again, I will try to remember to update this review. As for now, I am including the attached photos of the furniture that I am waiting for. Its all I have to remember what I spent my deposit of about $2,000 on.

Kelly of Legacy Village Lyndhurst store was amazing! She provided A1 5 star 🌟 Customer service. She has made my purchase experience a one of a kind positive experience. She and the wonderful customer service she provided me is the reason I will definitely return to Arhaus again!

Beautiful store! Love this brand, the furniture is gorgeous and stylish PLUS its amazing quality that lasts soo long. Truly high quality. The experience was great, very knowledgeable and large selection to pick from. We have a sofa, swivel chairs, Kensington dining table, coffee table, and mirror that are all Arhaus!

Elegant and serene atmosphere with cheerful receptionist

Just ok for service. They want the easy sale

Troy at Legacy Village made our experience what it was - super, super easy. My wife and I walked in with absolutely no idea what we were looking for, and only weeks until we moved across the country. Troy walked us through all of our options, and helped us identify something that met our price point. He made the process effortless and exciting, instead of anxiety-inducing (something we had experienced at other locations).We wanted an experience that left us excited to move, and thats exactly what we got. Literally go find Troy - he knew what we wanted before we did.

Wonderful botanic garden

My husband and I visited this store and we found a table that we really liked. The lady working said they were discontinuing that one and that’s why it was on sale. Then she said the floor one is the only one available. She went back to her computer and said that that one was already sold.... we were very disappointed but understood. We told her there was no sign that said it was sold and she said “well, it’s not sold. It’s unavailable.” So we left the store for the fear of finding something else we liked and it be unavailable/sold!We also checked online after leaving and it is online currently in stock. The workers should really have more knowledge of the products that are in the store...

Jordan is awesome..

Great experience!

Great experience! Designer made furniture/decor/layout designs for my family room and kitchen and I love every piece they suggested! Couldnt be happier with the personnel as well as the product. They took my taste in decorating (& lifestyle) into consideration when suggesting the pieces for my home. Highly recommend visiting this location, as well as working with one of their designers.

I recently purchased the Tahoe sectional and I am absolutely in love with it. Megan was a pleasure to work with being very patient and well spoken. She was very knowledgeable on their product line and figuring out what was best fit for my home. Thank you!

Great experience shopping here. Helpful designers on staff! They created floor plans pulled it all together. Made it so easy and looks great. Will definitely be back for more rooms.

Got my first piece of furniture from Arhaus today (leather sectional) and really appreciate the great customer service and time spent by each member (Ashley, Tom, and Kelly) to make sure everything was great. They went above and beyond and I am excited to come back!

Beautiful furniture and decor. Definitely a place to go for more of an investment piece, not some throw away bargain furniture.

Great experience.

The only reason I am adding an extra star is because I believe the interior designers are competent and I do like their furniture. However, the customer service of the management is the worst Ive ever dealt with. My order was canceled after I received about half of the order, and no one ever told me. So, I have been waiting for the rest of my incomplete order for 6 months. I have called 5 times and have received 1 phone call back from management. Who, at the time, was going to do an audit on my account, still havent heard back about the audit and its been 3 weeks. So for 6 months I have had a sofa with NO CUSHIONS! How is this acceptable? No one seems to care, management is the worst here. I own my own small business and can not imagine having a manager like this on my staff, she would be gone immediately.

Had an interior specialist complete 2 rooms for me!The results are beautiful! Furniture is perfect!!

The furniture is not worth the outrage. Outrage that they could care less about you or service quality and demonstrate it every time you make an enquiry. Once they have your money, you are nothing to them They actively disregard customer service. We were told 12 weeks for furniture. 16.7 weeks later the delivery arrived incomplete. Every time I have called the concierge, I have spent, on average, 30 minutes on hold (at the moment Im at 44 minutes oh hold with no end in sight). They obfuscate and protect the party line; it could take 12 weeks; I understand that it has been 14 weeks; 2) its Thailands fault; it is a big ocean and it takes a long time to get here. oh, sorry, your stuff is being made in Mexico. Both quotes were actually made by the Arhaus staff. My counsel would be go next door.

Love my furniture from Arhaus, I purchased a sectional have plenty of family & grandchildren who visit, they climb on it, they nap on it, they snack on it and enjoy family gatherings. Tables, ottoman, tv armoire are beautiful I get so many compliments. Would purchase there again. Great service from the staff had a great experience!

The staff there were helpful attentive to the customers need

This Arhaus location has the absolute worst customer service around for any nice furniture store. We got a bed delivered to our house with MICE living inside the box spring. They are not accommodating to the customers at all. NEVER Shop here. TERRIBLE

Arhaus is really overpriced medium quality with lousy customer service. Borderline arrogant as well.

Very upscale furniture store in the heart of legacy village! ;)

Stylish items

Easily the best spot for quality furniture in northeast Ohio. Great customer service and prices, will definitely be coming back!

Breathtakingly beautiful store!

Fun shopping experience.

Beautiful interior design and very friendly staff

Rude employees if you want to just look.

Staff is rude and not knowledgeable