My experience at Lovesac was great! Our sales associate was knowledgeable and friendly. The store is super clean and the process of selecting and purchasing our Lovesac took less than 45 minutes. My husband and I can’t for it to be delivered.

Had a wonderful experience at this store. Darnell helped me out and was super knowledgeable about all of the different products they sell, and very patient with my indecisiveness! I’ve also had to reach out to customer service several times (nothing Lovesac did wrong, because of my own mistakes) and everyone there has also been kind, knowledgeable and helpful. The furniture is a bit expensive in my opinion but from what I hear it really lasts a long time and is quite versatile and customizable. Still waiting to be able to fully assemble mine so I can’t say much about comfort, but it was really comfy at the store!One thing I would suggest to the store/company is to have more samples at the store of the different fabrics, or at least to mention there are more options than what is at the store. After visiting the store I went on the website and was surprised at how many more options there were.

It was a good experience the employees were helpful it was no pressure and we hope we will enjoy it

The LoveSac folks (in-store) where more that professional, informative and courtesy throughout the process! Great investment.

Both Luke, who assisted me in the store and Dante, who completed my sale over the phone were knowledgeable, patient, and thorough. They demonstrated a solid knowledge of their products and were helpful without being aggressive or pushy.

Very comfortable store. The sales staff are very polite, Christopher was extremely helpful, and the product is ingenious. Definitely something to check out if youre in Legacy Village.

I love my new sactional. The pieces and covers were delivered and with some help from the family were put together and set up the same day. The instructional video was extremely helpful and saved us from a lot of mistakes. I would highly recommend it.Toni

Sydney was extremely personable and took her time to review all the products with me. I felt she provided outstanding customer service as well as excellent product knowledge to sell me an amazing new comfy couch. I was able to experience each couch and other products to know exactly what I wanted to buy. Thank you again Sydney for your kindness and service. Truly grateful to you.

Sydney was amazing and very patient helping us fit what we needed into our living room. I would recommend the Legacy Village location is the place to shop.

Luke was very knowledgeable and showed us how easy it would be the take apart and change our sleep number. He helped us make our choices and was patient even with some computer issues. We are excited that our couches will be arriving later today and so surprised by how quickly we are able to get them

I had a wonderful experience while ordering Lovesac Sactionals. My salesperson, Sydney was amazing from the Legacy Village location. Sydney was professional, kind, and helpful. She designed two sactionals that will fit the space perfectly as well as assisted with selection of fabric to go with the color of the walls and carpet in the room. We were able to complete the design and purchase virtually. Thanks, Sydney!

While the product is pricy, the product is very high quality. I have owned a lovesak for years and it is comfortable. Today I decided to upgrade my covers. Highly recommended for areas that cannot fit traditional furniture. A total Investment that will last a lifetime. Kid and dog friendly. A++

Staff was extremely friendly and patient while my husband and I discussed fabrics or features we wanted (we already knew our layout going in).

Had a great experience at the Legacy Village Love-Sac showroom store. Traci explained everything throughly. She was very polite and professional. Paulette was very sweet and professional too. She explained some things too. These two have great personalities. I will be ordering from this showroom store because of those two ladies.

I went into the Lovesac store about a month ago to ask questions about the Sactional, Sydney and Luke spent about a half hour answering all the many questions that I had. Since then I have called the store several times and spoke with Sydney, Luke, & Ryan who have patiently answered more of my questions. Today Lovesac was having a sale and I was stuck at work so I called and asked Sydney if I could place an order over the phone if I could not make it in, she helped me design a Sactional sent me pictures and then redesigned it. I was able to make it into the store at the last minute, Sydney, Ryan, and the new guy Brandon all spent time assuring me that I was making a great decision. If the Sactional is half as good as the service I will be happy.

Lovesac is awesome! They have such high quality furniture and it’s module and easy to handle. The showroom was a great way to get an understanding of the different options and to play with configurations and color patterns. The showroom manager, Rena, made our buying experience a breeze! I also give them props for their support of military members who they know may have to move a lot throughout their career!

I love my couch and how versatile it is. Replacement covers, especially neat ones, are expensive but the look, feel, and functionality are great! The staff is super helpful in figuring out the best configuration for your needs.

Purchasing from lovesac has been an absolute disaster that I recommend to absolutely nobody. Lovesac took our order improperly at the showroom which resulted in our money being held for 2 weeks with no order having actually been processed. The showroom staff tried their best to assist us but Corporate was unhelpful and disinterested in actually fulfilling the order and it took 3 additional trips to the store and multiple hours on the phone to actually have our order processed. Additionally we have now been waiting 29 days for a refund of $600, I have again spent hours on the phone on hold and with supervisors in customer service. I have still not received my refund and am being given the run around yet again wasting my entire day.

Everyone was very easy to work with at the store in Beachwood, OH. I have been in the store twice, and the associates were all very knowledgeable. I definitely recommend working with them!

The showroom is easy to navigate and the items are all great to experience. Eve was amazing! She makes you want to own every piece in the showroom!! We got the Supersac and cant wait for it to be delivered!!

OMG! Traci was great it’s always a pleasure working with someone just as excited as you are about getting new furniture. If you have the chance please stop in the legacy village store and see Traci

Tracy and Chad at the Legacy Village store were extremely friendly and helpful, answering all of our questions and making helpful suggestions before we made our purchase. We highly recommend anyone considering Lovesac pay them a visit.

We learned so much about Lovesac furniture. We were impressed with the quality and versatility. We are definitely planning on purchasing our furniture from Lovesac.

Very helpful and knowledgeable. Was able to help guide me along the whole way with what I wanted

Great store!I’m excited to buy more pieces! Comfortable!Customer service fantastic!

Shop elsewhere, customer service is a joke.

Awesome experience!

Cool stuff

Awesome but expensive