Scott has helped me a lot in regards of size space and pricing.. he’s very knowledgeable and respectful.. I highly recommend anyone looking for storage space to go there

Completed the entire rental process on line. It was fast and easy. The facility is well maintained and the storage unit was clean. Scott in the front office was great answering all my questions and very knowledgeable and polite.Update: What originally started out as a good experience ended badly. I had my stuff in an outside access unit (at the end of a row) for just under 5 months. Moving my stuff out I noticed the roof had leaked along the outside wall damaging all the boxes and the contents of those boxes as well as a mattress I had along the wall. I reported it to the facility and the insurance company. The mandatory insurance they make you purchase is not easy to deal with. They are not helpful at all, the process feels endless and deliberately slow.There were water stains on the wall from the leak to the floor. Also the rodent droppings all over some of the boxes and floor.

Scott has been more than amazing. He helped us out through out the whole process. He is extremely helpful and very experienced. He made our experience so much smoother and a lot easier. Thanks a lot Scott!

Scott has been fantastic to deal with over my time renting from Extra Space in Lynn. From the answering of usual questions to helping me rescue my keys from the elevator shaft! Truly a pleasure and the space is well maintained and perfectly located. Highly recommend.

Efficient, hours are very convenient, prices are reasonable and the staff is super helpful. Scott was great.

I truly this place, easy access off of the Lynnway in Lynn Massachusetts across from Honda, next McDonald’s. I previously came from Life storage on Pleasant street, wouldn’t recommend. Extra space has later access times till10pm 7 days a week.

Scott,I havent had customer service that is as great as yours in a long time. Keep being you, you rock. Your pleasant, efficient, helpful and I appreciate you. May you be the one to train all others.Be well!Happy Customer,Erinn

My experience at Extra Space Storage in Lynn was AMAZING! Kristen was extremely helpful and went above and beyond when providing the best customer experience possible. Scott was another amazing character who just like Kristen did anything he could to provide me with any and all help possible. 5 stars is an understatement! Thank You!

Kristen was very helpful!She provided great customer service and made the process so smooth and easy and also gave me a tour of the facility. The only thing is I wish there were carts/dollies to help move your items around.Thank you Kristen and Extra Storage for all your help!

Kristen is the best. Only place I will store at. Best in Lynn.

First time moving in my life and it was a nightmare. I waited nearly two months for a shipping company to bring my belongings. To make matters even worse I was abruptly told the moving company was in route with my stuff. I had to quickly find a storage unit. Extra Space storage was close to me and looked clean and safe. I called them and within less than 1 hour had a large unit rented for $25 for a month. I got my entry code and by the next day all my belongings were moved in. The worker manipulating the entry gate was very kind to myself and patient with the movers who did not speak English. Overall, I like the facility and would definitely recommend it to people.

I downsized and changed storage facilities the other day, and am so happy I did! Extra Space Storage is so much cleaner, better-lit, safer, more affordable, and way more accessible than my last facility, which was closing. I only wish I had done this sooner. The manager, Scott D., was amazingly friendly and knowledgeable, and really the reason I ultimately chose Extra Space over another similarly priced company. Great moving-in experience, and I would definitely recommend it!

Scott the Manager was excellent and the facility, went over my expectations, one of the things I liked the most was the quality of the air conditioning in the unit I have compare to the competition that supposedly have the same feature, see it for your self.

Very fast and easy storage experience.

Scott and Kristen have always been extremely helpful and professional! The location is kept clean I would recommend to all!

Very kind and welcoming upon move in, and storage was in great condition and conveniently located!

Scott was a pleasure to work with ! He helped me set up everything quickly over the phone and online without having to go to the store. Amazing customer service. Will highly recommend this place!

Kristin hooked me up with my storage unit in ten minutes I would recommend extra space to any of my friends thank u again Kristin 2015 u were a big help too thats y I keep going back!

Kristen is the best never had 1 issue there and Im a repeat customer

The whole thing was so quick it was great. Very nice guy.

I walked in one day and got set up in minutes with my storage space. They have really friendly staff. Especially Scott really quick and helpful.

My roommate and I came in to switch the names on our account and Scott was extremely helpful, and took care of us really well!

Scott at Lynnway, Lynn, Extra Storage could not have been more courteous and cooperative in a very difficult situation!!!

The staff were very helpful setting me up for my account and units. The building is in great shape, elevators are roomy and plenty of carts. Only been there a month but I am very pleased so far.

This is the best storage thank you for making it easy to put my belongings in a safe place....

Scott is the guy at the front desk, who runs the place books you a unit what ever size needed ...for what ever your storing ...great attitude,,, really pleasant,,,,very good at explaining everything to you ...but anyways Ive stored here before ..and now Im back to store more stuff...he is by far the most professional person Ive met in this field of work........

The only thing i dont like is theres no light in my unit. Customer service is great! Awesome place overall

Easiest part of the move was unloading at the facility up the elevator to the unit unload back down and out of their easy as can be everything is clean well-lit thank you very much

Scott was amazing with my reservation! I had a really bad downfall with Public storage which resulted in me having to book last minute with ExtraSpace. Everything was done very quick and efficient and Scott made the process 10x easier. Thank you again!

Scott was awesome to deal with!! Top notch gentleman and will highly recommend extra space storage in lynn!!!

Amazing costumer service and experience !!

Fast and easy online rental. Great customer service

Would highly recommend this storage facility to anyone and everyone I know. Scott was cordial, professional, and went out of his way to show me the whole facility. The building was clean and units were secure as well as accessible. The rental process was really simple and the rates were great. They have locks and packing supplies on hand to buy, which makes moving and storing easy.Overall a very pleasant experience compared with other storage facilities Ive used in the past. I feel like my items will be safe and secure here, and thats whats important.

The place continues to be a great location to store

Scott was very professional, friendly, helpful and checked me into a very large storage unit with the best price. Extra Space Storage has the best deals, the best storage units and the best employees. Due to the service provided by Scott and his company I have decided to close all my other storage units and move my business and personal items to their locations. Thank you Scott and thank you Extra Space Storage. Ben.

The employee (Scott) was more than expert, nice and professional. I am extremely satisfied.Thanks

I unexpectedly had to move with no new apartment to move to yet.I appreciate the great service I was given by Kristen and Scott.The storage unit was affordable and a clean space. So I felt my property would be safe and secure.During my difficult time I appreciate that I had a place to safely store by items.Thank you again Extra Storage for providing me great service and peace of mind..😊Lucia Frattallone

Nice!! Good attention Im love its....that perfect

Scott was such a great help. Walked me through the process, made sure I knew where to go, and handled everything contactless to ensure safety.Made the process simple and convenient.

Great place really secured

I needed to rent a storage since I was moving out and my other apartment was not ready after searching for multiples storage spaces I finally went to Lynn to rent it. I must say Scott took the time to explain everything to me and he knew all the answers to my questions. Scott made everything so easy for me, very professional and excellent costumer service.

I had an awesome experience with Scott . He was very helpful and very nice ! I would recommend this place to everyone. It has a lot of storage space and it’s clean .Mohammed A.

Manager is friendly and professional grounds are clean and secure easy check in

The people at extra space in Lynn have been excellent. I needed more space than anticipated and getting additional units was quick and painless. Thanks

Kristen was a pleasure to work with! In addition to her exceptional customer service getting my account set up, she listened and understood my situation to help me make the best decision for timing of my space rental and pricing.

The staff was very helpful, they helped me finding what I needed. The Location is clean. Kristen, thank you so much😊

My experience with Extra Space Storage couldnt have been better, the gentleman I spoke with was pleasant knowledgeable and very helpful in my time of need. Scott walked me threw every step according to my needs I would recommend Extra Space Storage in a heart beat and ask for Scott!

Easiest and quickest service without a doubt. Would highly recommend!

Great and fast service. Scott answered all my questions and was able to help me efficiently.

Reserved online and within minutes of the reservation, I got a call from the manager, Scott. Very polite & Professional. I showed up 5 days later to set up lease and check unit. Facility is clean and the office is well stocked with storage supplies and such. Easy to access and nice location.

At first, they did help me. I gave it a 5 ⭐ review, but i had to change my review. I lost my baby pictures, coin collection, and many things that i held dear. They failed to notify me about my unit, being put on auction. Notifying me of my unit being put on auction would of been better...👎

Scott and Christian are both professionals and understand most customers needs with storage and move in rentals. They have Limitless energy and are always willing to help out at all times . It is a team effort and they both deserve a raise!

Happy with customer service and the walk in unit clean and dry

Excellent customer service. Great pricing! Very clean units. The lady that helped me(Kristen i think) went out of her way for me. Highly recommend!

Excellent storage facility, clean, very well kept. The man and woman in charge are very knowledgeable, polite and make the whole experience smooth and easy for anyone who needs a walk through the process. I have 2 units with them prices are very reasonable. I highly recommend them over public storage whom I also have done business with in the past.Now, one year later, the experience has only gotten better. Scott and Kristen have helped us immensely with our complicated storage needs. They keep the entire experience stress free, and as uncomplicated as possible. ...Kelly

Kristen and Scott were great. Very clean units and smooth ground. Plentiful dollys and nice large elevators. Garage door opening on ground level to make it easier to load big items. Good place to store your things for sure.Update.1/10/19- after 3 months of staying in the unit my rental rate went up more than 75 dollars. I was told that rate changes are small and that the previous rate would last most likely almost a year. It didnt and I called to ask why such a big increase. They told me that it was unusual for such a big increase and that they would call management to have the rate increase possibly lowered. They never called back. Next week moved out. Dont expect the promotional rate to last very long and expect a possible big increase as well.

Scott was very informative and polite, he made the leasing of a unit very easy and pleasant. He walked us to an unit and provide all the details we needed. I would recommend you pay him a visit if you’re interested in a storage unit.

Kristen was very professional and her customer service skills are well on point. The fact she took her time to explain and show myself plus hubby the different size storage rooms means she went above and beyond. It’s not being patient and courteous to your customers. It’s being the best at your job even when you alone with a line. Or you may be tired and need a break. Kristen just kept going and that showed PERSEVERANCE with a smile!!!Thanks Kristen you go girl;)!!!!

Totally professional, Scott walk us through the whole thing, seen him, next day walked around picking up debris with the little pinching things, also help me again. Best part, I referred somebody else that got a bigger unit, excellent experience, and Im very picky just love dealing with Pros

Scott was so helpful and took extra time to explain and show me everything. His phone rang several times and I told him I was ok with him answering it. He didnt, so professional and attentive . I asked a lot of questions and he didnt seem bothered or rush me. Facility was clean and appears very safe. Thanks so much..

This facility is immaculate and the service experience is fantastic. From signing up online to finalizing the paperwork on site everything was easy and the space was exactly as described - it even had a light inside!

I had a great interaction with scott who helped me get everything i needed done wicked fast. Evrything was clean and social distancing was being practiced. Thanks a lot yall!

I’ve been a client for over ten years. The space is always well maintained and safe. Kristen, along with her colleagues at the front office, are always polite, efficient, and proactive.

Clean, property is clean, gate number always works and drive up access perfect!

Everything went well and the space fit all of our things the movers did not take.

Kristen was very helpful with finding me the perfect size unit.

Great service !!

I leased here to stored my motorcycle. Excellent customer service. Best price in the area. The lease process was very fast. Convenient location. Very affordable renters insurance. I recommend this storage facility

Update March 13, 2019.Im back again. Kristen, again hooked me up effortlessly. She is very professional, helpful and pleasant as always. Old review from 2019 still stands true! THANKS AGAIN. Scott is also very and helpful. Very clean safe business. I trust my belongings here. Very easy access.2019 Review:Kristen the manager explained how the monthly payments work and the insurance etc very thoroughly. I was extremely pleased with her customer service. She answered all my questions respectfully and was patient and courteous. Very personable also. I would recommend this business.

Excellent customer service Kristen was very professional and did an amazing job helping me out and answering all my questions. Kenneth M. Woolley needs to bow down at her feet and thank her

Scott is very profesional and made the storage rental very smooth. I rented the 10 by 15 drive up. Very easy to unload the items. I would recommend over other places in the lynn area.

Rental 2x...this time because of Insurance regulations I needed to move to controled climate. Scott, and the services at Extra Space Storage in Lynn are super helpful. Have good prices, easy access, super clean areas....and they just got an interior/exterior fresh update. Highly reccomend their services.

I was impressed by how clean and well maintained the facility was. This put me at ease. I tried other storage units with different companies in Lynn, and they were awful. This unit was so clean and the service so much better. Very fast service too. I feel safe having my personal belongings here.

I Needed a storage unit to put my belongings for a short amount of time. I came across Extra Space and they had a great deal on-line. $107 a month for a 5x15. I immediately called and made sure it was still available. Kristen picked up the phone and told me that it was the last one. I flew down there to lock it in. She was so pleasant, showing me a few different sizes cause I was in sure which was the best fit for my belongings. Finally picked out one. Great size and even had a light. That’s a Plus. Upon signing all ththe documents Kristen Surprised me with ONE MONTH FREE. I didn’t expected it at all. I was having a really bad week and she literally made it all better. Thank you Kristen your a really sweetheart. So happy I chose Extra Space Storage !!!!!

Scott was extremely helpful and patient. Answered all my questions and helped me rent a storage unit for my upcoming move.

Excellent spot in Lynn for self storage. Prices are pretty good considering other places in the area. The place is secure and is monitored with cameras. Access is easy and convenient. I have a couple units and have never had a problem.

Kristen and Scott have been great to work with. The process of shopping a couple units, booking desired dates, and getting setup for access to the unit was incredibly smooth and easy.

So good !! Nice place

Scott was very great and helpful and friendly and even though the virus is going around he made me feel safe the place is nice and clean

Scott did an excellent job showing me the storage facility today. It was very easy to rent out a unit.The promotion of getting your first month free is a nice bonus as well.I highly recommend this facility to anyone looking to rent a storage unit in Lynn Massachusetts.

Great location and very reasonable prices. Kristen was very helpful and friendly. I called to ask about some unit sizes and she was quick to help me. She told me if I went in she could she show me the size of the unit I was looking for so I would feel better about what I was doing. I would recommend this storage unit and the customer service I received to anyone looking for storage.Jaclyn

I recently rented a small storage space. Because of my work schedule, I was not able to arrive until just before the time the office was closing, but Kristen took the time to process my rental, give advice about security, show me around the facility, and make sure I knew how to access my space. Kristen and Scott both were friendly, courteous, and helpful. I have confidence that the facility is well managed, safe, secure, and will be easy to access when I need to. Thanks for the great service!

Very friendly place.associates where very helpful. Space was good. A little on the costly side but the first month is free. Very recommended!!

Kristen always goes above and beyond for me, she understands me and always finds a way to comfort me! I’ve been going through a tough situation and she makes it comfortable for me to vent to her like if she is my personal friend! She watches out for me & makes sure I’m up to date ! Thank you Kristen you are an amazing person & I appreciate you so much!

I worked with Scott to rent my storage unit. He was very easy to work with. The desk hours are fine...the access hours will work well with my work schedule 6 a.m.-10 p.m.

Great facility and very friendly staff. Very convenient and affordable. Kristen was the best.

I ONLY NEEDED A SMALL STORAGE LOCKER FOR 4 MONTHS. THE WHOLE BUILDING HAS CAMERAS INSIDE AND OUT. NICE CLEAN BUILDING INSIDE AND OUT. LYNN MA LOCATION. THE PEOPLE WERE VERY HELPFUL HERE. I COULDNT ASK FOR MORE. I GIVE THEM FIVE STARS!

Scott was helpful in giving me the size of unit I would need which made my move easy

Our experience with Extra Space Storage in Lynn has been really pleasant so far. We havent moved any stuff in yet but Scott was very helpful over the phone when Id initially called with questions and to reserve a unit. A week later, we went over to pay for and see our unit, and Kristen was very pleasant and efficient, particularly where it was the day of the unit holding deadline and wed arrived only minutes before the office was closing.

I really appreciate Kristin I think that’s her name the manager for going above and beyond helping me out to find suitable storage & awesome price..

Best storage around Lynn mass will recommend to friends and family.

I went in to get some packing supplies.. Kristin was very helpful!!! She was very friendly and has a great attitude. Definitely will go back !

Person in front office very knowledgable and professional. Exceptionally clean storage building!

Scott the manager was so friendly and helpful, and the place is spotless and feels safe. The unit was an excellent size for the price. Easy to access. Glad I chose this spot!

Ive done business here for years and couldnt be happier. The facility is very clean and I feel my belongings are safe. Kristen and Scott are great to deal with. I highly recommend this facility.

Excellent customer service, very knowledgable and courteous! Reasonable price!Thank you Kristin

Scott and Kristen have been very helpfully and a great experience. This location better than other places

Excellent service and very friendly

Kristen is very friendly and knowledgeable

Kristen and Scott were very helpful...