Max did an excellent job showing us the features and benefits of each mattress. He was able to help us find the one that best met our needs and placed the order for us. I would recommend Max as you guy if you are looking for a Sleep Number Mattress.

I had a great experience at the Sleep Number store. I really love it when someone doesnt try to upsell you all of the time. In fact, the manager tried to ensure that we tried out the beds that I was looking at online to make sure we were sure we wanted to go with the one we chose. Very refreshing and Ill definitely recommend this store to anyone.

So, my bed will take 4 weeks to get to me but the services was fabulous. I will update about the bed after I get a chance to sleep on it but the sales person knew we wanted to buy a bed, knew we didnt have a lot of financial assistance and knew he could make a sale but he still took the time to give us the red carpet treatment to make sure we were getting the absolute right fit. He didnt try to update us or push us into a more expensive purchase but made sure our bed was the right choice for us. Thank you for taking the time to make us priority customers.

John was an excellent sales person. He helped us with the various models and to narrow down the choices.The purchase process, scheduling, and setup was very easy.We just received the new bed and are very pleased with the first night of sleep.

Staff was attentive and knowledgeable. While we were there two customers came in wanting to replace their sleep number beds after 15 and 18 years respectively.

Jennifer was a joy to with and if I bring in more customers maybe could kind of credit ha ha.

Jennifer was great, helpful and very informative. She made our sleep number bed purchase a great experience. Job well done👍👍

Jennifer was so helpful and patient with us...cant wait to have my bed delivered!

Max is great, thank you!

If I could give this company a negative star I would. I’ve never had such a bad customer service experience as I’ve had with sleep number and synchrony bank. I have been dealing with sleep number since May. Kevin was my sleep number rep. He was great up to the point where I saw a 36 point drop on my credit score. I was dumbfounded when I called him and asked why this was happening and he told me there was nothing he could do. I proceeded to talk to synchrony bank five times in a three month span. Every single month my credit was being destroyed by synchrony bank/sleep number. I finally figured out that some how Kevin had created a $2,400 unauthorized transaction on my card that was more than the card limit given. I had to get a number from synchrony and go to the Lynnwood store, give them the number to call to cancel this transaction that was never supposed to be there in the first place. So after FIVE MONTHS of me calling and dealing with very bad customer service I finally got this figured out. When I go into the store, shaking in anger that this all could have been fixed so much sooner; I meet the so called “manager” of sleep number. His name is Jeff. And he literally doesn’t care about you or your experience with the company. He could clearly tell that I was upset... and yet there was NO support NO sympathy NO apology NOTHING. My credit went down FIFTY SIX points because of an error on sleep numbers side and he literally didn’t get a F***. After he hung up with the person on the phone to get it cancelled he said unapologetically “it’s done.” This entire experience has made me dislike the product so much. It’s not with the 5k if you’re going to have awful customer service. This wasn’t my fault yet I was treated like it was. Don’t buy a sleep number. It’s not worth it, or if you do DONT GO TO THE LYNNWOOD STORE.

Just bought the Sleep Number iLE, probably one of the best investments Ive ever made! Thank you Jennifer for your help!

Excellent customer service even on an extremely busy July 4th sale weekend. Store was clean. The reps were prompt and courteous. We left the store in under an hour with a perfect mattress set for $3k and felt like we got a deal. Very happy!!

Jennifer was very patient as we worked to find the right bed for us. Great service and selections!

I have not had my new bed delivered yet BUT my one star comes from the salesperson in the store. I already sent a survey to the company about this..... The store was clean and well done, hours and location were convenient JUST needed a different salesman to take this to a 5 star.

I dont know how this store stays open. I have had nothing but problems dealing with the staff there on the phone and in person. I would LOVE to talk to a regional manager or someone higher up the corporate chain about my experiences. My latest experience in July 2018 has confirmed my previous thought that I will not spend another dime there again. And Sleep Number management needs to know how they treat customers and how some of their sales staff have minimal product knowledge and how to operate the cash register and computer there.

Ask for Jammel, great personal customer service! Weve had a Sleep Number for nearly 20 years, and now upgrading to the king size. Love these beds!

The guy who helped us was Kevin. He was nice. He tried to connect but we just couldn’t get over his car salesman tactic. If it wasn’t purely for the fact that we just wanted and needed a bed. We would have left. He literally was over us, it felt like we were being suffocated. Don’t get me wrong he was a kind man. Just very salesy. We ended up buying a bed. But no thanks to his salesman mentality, the bed sold itself.

We worked with Kevin at the Lynnwood store. He was very personable and patient with us while we decided on which bed would be best for our needs. He did not try to up-sale us or anything like that. He made our experience easy going and fun!

Kevin was super knowledgeable and helpful. Couldnt recommend these beds enough!

Staff is attentive and cares about their customers. Beds are awesome.

We needed new mattresses, and we went to the sleep number store. They told the truth about every mattress. They provided us with suggestions, and all of our questions were answered by us. They are the best. We appreciate your business.

Jan. 2 2019**** Reply for the reply under...If this company is serious about customer service, they need to reach out to the customer who are already very upset at their call center.Your management need to come forward instead of asking us to call back.Dont play with word.If you want to apologize, do it right.Dec. 2018Delivery truck came without the mattress.Call the service center, then the person keep arguing...Advise to buy air mattress to sleep until next delivery, 20 days later.This is not the place to get the service at all.I wish there is no star or minus star, here.You really waste and ruin my day.

Great experience! We had all of our questions answered, got to try out the beds, and felt very comfortable with our sales representative, Tamerage.

Amazing product and knowledgeable staff. Love the 360 i8

Look forward to sleeping on our new purchase.

Amazing service from the entire team including Kevin. They all provided great opinions and industry knowledge. Would highly recommend.

Bought a bed from them over a week ago. They are in no hurry to deliver the item. They dont seem to care when it gets delivered as long as they got a sale. After spending over $5100,00 for a bed. I expect better service. The bed wont arrive in another week. Just terrible.

No pressure sale. Love my sleep number bed.

Dakota was very knowledgeable, friendly, and patient as my wife and I decided what bed would work best for us.

Won’t let me delete my accidental review. Wrong company. Don’t review my review. Lol

It was great getting there an hour before closing. Kevin was helpful and we order two beds from him.

Jon was extremely helpful and patient

The store gets a 5 star, employees a 3. They have a huge selection starting around $1,000 for the base model twin up to probably $6,500 for a king with adjustable base. A little difficult to find the store if you cant walk very well. My salesman was very nice but a tad pushy, trying to upsale me. Reminded me of a car salesman. The ordering process was fairly simple and theres an app for phones to control the bed and keeps track of your sleep which is pretty cool. Delivery is about 10 days out and they build it in your home, hence the $199 delivery fee. I had previously bought a Tempurpedic mattress but it was way too hard so I had to return. They said to break it in by walking on it and itd take a few months to soften but I have health issues and need one that doesnt need breaking in which the sleep number beds dont need. Theyre ready day one.

Chris Marchetti was our salesman. We talked to him this past May and he helped us figure out what we wanted. After saving our pennies (okay, dollars, and lots of them) we paid a visit to Chris in November and made our purchase. He was friendly, knowledgeable, and professional. He even kept his notes from our May visit. We have slept on Sleep Number beds before and like them. I recommend the Lynnwood store and Chris Marchetti.

Very positive experience, excited to get our new bed and sleep in luxury. Thanks to Gary at the Alderwood store for his help.

The staff at the Alderwood Mall Sleep Number store are excellent. Listened to my needs and very responsive to questions and change in the delivery date.

Very helpful staff and honest. Thank you for your help

The salesman, Dakota, was knowledgeable and helpful. He obviously wanted to encourage the sale, but he wasn’t overly pushy.

Sales team is way too pushy.

Pleasant, upbeat, professional. No pressure.

Very good experience

Excellent