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Gentry Motor Company Inc.
1719 East Jackson Street, Macomb, IL 61455, United States
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Gentry Motor Company Inc.

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Je
Review №1

We drove 2 hours to visit another dealership in Macomb, and had a bad experience. We decided to make the drive worth while and drove down the road to Gentry Motor Company. So glad we did! John was super down to earth, honest, and not your typical pushy salesman. Best car buying experience yet, will definitely be back! He actually even delivered the car to us to save us the 2 hour drive a second time. Awesome guy with a great family! All dealerships should take a clue from this place!

Ch
Review №2

John Gentry provided quick turn around service on my daughters car. He was also thorough and went the extra mile! The prices are very reasonable and I enjoyed the excellent customer service he provided.

Sa
Review №3

I was in Macomb for a brief time and I needed repairs done on my vehicle. Not only did Gentry’s repair my car, they did it in a short time period to accommodate my needs and did a fantastic job! They informed me of all charges, stuck to their plan, and had the car ready for me when promised. The entire staff was accommodating beyond my expectations!Thank you all so very much!Best regards,Sarah Cady-Miller

Bl
Review №4

Inherited a company truck from another employee and filthy would loosely describe its condition. The team at Gentry transformed the vehicle back to something anyone would be proud to drive at a reasonable cost. Thank You!!

Sc
Review №5

Absolutely the best car buying experience I have ever had! I started by searching online for what I wanted and it showed up 5 hours away from me at Gentry Motors. After a couple of phone conversations, a little research on both ends, and swapping some pictures, we had a deal! 2 days later the truck was delivered to my driveway. Very nice, very helpful people! The vehicle was not misrepresented in any way! Honest deal. Thank you to John, J.R., and Mary. Perfect!! Scott S.

So
Review №6

John was great. He helped get is in a Ford C-Max hybrid at a great price. We never felt rushed or pushed into a vehicle. I felt like we were treated as friends or family. Amazing place that really cares about their customers. Everyone there was helpful and answered any questions we had.

Ga
Review №7

The only place I will go for service, simply the most responsible business in town.

Te
Review №8

I spilled, within a week, a milk smoothie and salsa in my car! Best detail ever! No spoiled milk or salsa smell! Thank you, Gentrys! Well be back!

Lo
Review №9

Prompt, Courteous service. Very friendly staff. We brought our car in to get it checked out they went out of their way to find the issue and solve the problem.

To
Review №10

Can always count on Gentry for fast, friendly and reliable service. My latest oil change I was in and out in no time. Will definitely return!

Je
Review №11

The staff at Gentry Motors did an incredible job detailing my suburban! They worked with me to get my car in on my schedule and had it done it quick! My car looks better than it ever has! Their prices are very fair too! You wont be disappointed leaving your car to be detailed at Gentry Motors!

Ry
Review №12

Great detailing service done on my truck! They made it look better than new! Thank you!

Ch
Review №13

Took a pickup in for detailing that had been used as a farm truck for over a year. Interior looked and smelled like a barn. They did an awesome job with it. They have detailed two trucks for me now and I was totally impressed and satisfied with both jobs..

jo
Review №14

I had a complete makeover of my Prius last week, and I am very happy with the care and detail taken by the technician. I highly recommend and will continue to take all of my vehicles there. Great value for the money.

Jo
Review №15

The owner was very concerned with my experience. I have never been to a car dealership as vested in my experience and catering to what I was looking for. I first met John on the lot looking at a car that was close to what I wanted but not exactly. After a long discussion of exactly what I was looking for John found the car I was looking for. We settled on a reasonable price, and I could not be happier. Not only do I feel like I got a great deal, I got the car I was dreaming of!!! Thanks Gentry motors for an amazing experience and I will be back!!!

Au
Review №16

The easiest experience I have ever had car shopping! John helped me get what I wanted quickly and with no hassle. He also explained every step to ensure I new what my money was going towards!

Mi
Review №17

HE WILL NOT SELL ANYTHING RELIABLE!! WARNING!!! JUST KEEP YOUR VEHICLE!!!I wish I could give you zero stars. You scammed an innocent loving family man. FOR SHAME!! I have worked for 2 very large dealerships and believe me, integrity is not what you give to your customers. Sir, you need to be shut down for what you did. The level of disrespect is unmeasurable.

Ji
Review №18

Great job. Made my truck look and smell brand new. Great crew. Thanks.

Al
Review №19

Gentry Motor Company and John Gentry always give you five star customer service! This is our 5th car purchase from Gentry Motors. We told John exactly what we were looking for and he went out of his way to find the perfect, clean vehicle that we wanted. Then he had it delivered to our door where we signed the paperwork in the comfort of our own home. We’ll never go anywhere else!

To
Review №20

I had my car detailed and was very happy with the finished results! Id highly recommend them!!

Ma
Review №21

We had our car detailed and they did an amazing job! Highly recommend.

Ke
Review №22

I took my car in to be detailed. The detail was nicely done. However, my car was damaged while it was there. When I went to pick it up, the owner, who was present, couldn’t even extend the common courtesy of an apology for the inconvenience. In addition, while they paid for the labor to have it fixed, they did not cover the cost of the replacement part.

El
Review №23

Our situation was somewhat different than other customers. We were interested in a vehicle that Gentry Motors had but knew, because we are located 7 hours from Macomb, that we may question our decision on the purchase because of this distance.  Ultimately we decided on a very similar vehicle closer to home, but of all of the conversations we had with other car dealerships during our search, our conversations with Rich were undoubtedly the most relaxed, caring and informative.  His interest in our car search was highly professional and showed confidence in representing the vehicle with low pressure tactics. Anyone that has, or intends to purchase from Rich or John can be assured that your buying experience will be handled with high levels of care and integrity.

sc
Review №24

Great experience. Very happy about the car!

sk
Review №25

I recommend Gentry Motor Company for your servicing needs. They have taken care of my Toyota Corolla for a few years now, and I would not go anywhere else. The service dept almost always gets me in on short notice!

Ma
Review №26

The shift sticks slot was not cleaned fully, they only cleaned it in the parked state. They didnt touch the trunk either. There are still some stains and Im unsure if they will come out but otherwise they did very well.EDIT: They fixed everything up nicely, no qualms here!

ha
Review №27

Best experience at a car dealership ive ever had, had me in and out quickly, all the employees were great and i love my new car, would highly recommend for your next car purchase!

la
Review №28

We bought my GMC Denali from John Gentry at Gentry Motors. We were on a drive on Easter weekend And the Denali started loosing power outside of Macomb. I called John and told him what was going on and nursed it to Gentry Motors. John met me when we pulled into the lot, now mind you it was 5min till closing. He had a vehicle ready to go for my family of 8. He let us use it till our vehicle was repaired, because of parts it was 6 days. He called when it was done and I picked it up and havent had any problems sense. He was nice about the hole thing. I have bought cars from Gentry Motors before and will be a life time customer. Thank you Gentry Motors for all you did for me and my family in our critical time on Easter weekend .

Pa
Review №29

Always amazing! Thank you once again for doing a great job and making sure everything was road trip ready!

Ha
Review №30

Hello my name is Julie Coleman and I contacted Gentry Motors about a truck for Dad. I messaged the website and within about 10 minutes time I had a text message directly from John. He called my dad the next day and set up an appointment for him and mom to see the truck. I got another text letting me know that they had gotten the truck and were on the way home. John also called my parents later that same night to see that they made it home and all was OK. I would give Gentry Motors 10 outof 5 stars. That my friends is some serious customer service!! Thank you John Gentry and Gentry Motors

Je
Review №31

Great to work with! Honest and straightforward deal.

Br
Review №32

I’m so glad I decided to go to gentry motors! John was very helpful. He helped me in every way possible to make sure my experience was smooth and not stressful! They will go out of their way to pick up your car and drop it back off to you. Wonderful customer service I will definitely be returning.

Da
Review №33

Katie and the detailing crew are awesome.Thanks for a great job.

Le
Review №34

Love the service. Love that they will pick my car up, complete my oil change and detailing, and bring it back all within my work day. Its such a convenience!! Everyone is friendly and they always do a great job!! The detailing leaves my car looking and smelling like new. Beautiful everytime!!

Je
Review №35

Picked up car at work, detailed it, and brought it back. Wife was blown away and happy!!! I looked at the car and I swear it looks five years newer. Very good job and I’ll be using them again. I’ve been there before and always like the friendly people. I was super busy this day and had to pay over the phone which was fast and easy as well

Ra
Review №36

We recently test drove a 2015 Range Rover Sport Supercharged. It caught our eye the night before while picking up some chicken nuggets for the kiddo at the Burger King drive thru. My wife was quick to inform me that this was her dream vehicle and it would make her very happy to have it sitting in our garage. So the next day we contacted John Gentry at the dealership. He said come on in and see me. When we showed up he greeted us in the lobby with a nice welcoming hand shake and offered us a drink. Took a copy of my drivers license and the keys to our car so he could look it over for a trade in. The test drive was as fun as anyone could expect with 510hp available at the right foot. We were all smiles. We got back to the dealership and John was smiling too. He knew what we just experienced and could tell that we were hooked. So we sat down and John told us what he would give us for trade in on our car, which was more than a fair price compared to other dealerships that had given us a very offensive low-ball offers. I keep my vehicles almost obsessively clean, so it was nice to not be offended for once with a reasonable offer. We shook hands and agreed to touch base with eachother the following Monday. Due to some family related issues that weve been dealing with in the past few months and possibly unforeseeable things we might run into in the future, we decided that we should hold off on buing the vehicle of our dreams for now. John was very understanding and agreed with me that now just isnt the time to be making this purchase. He never once made us feel pressured about anything. He was up front and honest about the condition of the very lightly used Range Rover. Needless to say, when the time is right for us to look for our dream vehicle again, we will be in touch with John. I highly recommend anyone looking for a stress free, experience with purchasing a vehicle, to contact John Gentry. You wont be disappointed.

St
Review №37

The customer service was outstanding. I had my vehicle detailed and it was done flawlessly. Its just as clean as when I bought it. They dropped me off at home and dropped my vehicle off with no extra charge. I trust Gentry motors and will be doing all my maintenance work there. I recently had my battery replaced at Gentrys. The service is outstanding. They picked up my vehicle and dropped it off no charge. I highly recommend Gentry Motors.

Ad
Review №38

Always have a great experience when taking my vehicle to Gentry! They have great customer service and are detailed and honest about repairs.

Sh
Review №39

I took my car to Gentry Motor Company for diagnosis and repair for an irritating noise. They diagnosed the problem and gave me the bad news. After some discussion and a little research, we determined that the problem should be covered under a power train warranty!Now for the great part, Gentry coordinated with a local dealership to confirm the diagnosis and to make the warranty repair. Gentry even picked up my car and once it was repaired, returned the car back to me afterward!Ill definitely be back for future repairs! Thank you Gentry for treating me better than expected!!

Cr
Review №40

I had my pickup truck detailed at Gentry Motor Company. I have a chocolate lab riding in the back seat of my truck almost every day. Chocolate labs shed a lot of dog hair. Gentrys detail team did a terrific job getting the seats and carpets hair free. They also got the truck cab to not smell like a dog had been in it. Great job!

Da
Review №41

Had excellent experience with this Company. Great work from the service department. Thanks again. 👏

Ri
Review №42

I bought a vehicle from GMC, and also serviced the car I previously owned. They have always been honest, straight forward, and thorough in how they handle business. It’s my to-go place for all my vehicle maintenance needs in Macomb. I strongly recommend them!

Sh
Review №43

OMG!!! I had dog hair all over my truck. They got it all out! It looks like the day I bought it!!! The service is amazing the people are great. I am very happy and satisfied with the amazing work they did.

Cy
Review №44

Great service and my car smells and looks just like a new car. Thank you.

Ma
Review №45

I have always been a fan of Gentry Motor. Always friendly and welcoming. Their service people are knowledgeable and do a great job. I recommend them highly

ST
Review №46

Very good people to work with, good prices and a very good detail shop.

F.
Review №47

What I like about Gentrys is that they always try to help me in any way they can. I needed a less expensive car, they found me just what I needed. It isnt always about making the most money, but about something fair for them that also helps me. Not too many dealerships will go that far for their customers.

Be
Review №48

Great service yesterday and very quick! Thank you Gentry Motors.....always great doing business with you!

Lo
Review №49

We enjoyed dealing with John and his staff. They had the exact vehicle we had been looking for with low millage, & we got it for the right price. We also had a great follow up & service after the sale.Thank you Gentry Motor Co.Danny & Louise Irwin

As
Review №50

I had a great experience! I dropped my car off for a full detail they gave me a ride to work and dropped my car off to my workplace when it was done! My car looked and smelled amazing!! It hasn’t looked that good sense we bought it! The only problem I found was I paid for a 3-row detail and the 3rd row was missed but mind you my cars 3rd row is a fold-down seat and to be completely honest it looks a lot like a spare tire compartment. However, I messaged the owner (who made my appointment for me) and told him about it. I tell you what I have never felt more taken care of by a company he had his guys come and get my car the next day they cleaned the 3rd row and brought it back to me! I know I will definitely be back when my car gets dirty again!! Even with the mistake the way they handled it made me feel good! I usually feel bad when I say something but they went above and beyond to take care of me!

H
Review №51

Great service and great buy!

Ma
Review №52

Quality work and fair prices. I’ve been taking my vehicle to Gentry Motor Company for around 3years without issue. All work is completed to a high standard and on time. Great to work with and very fair.Remains my go to for all the work my truck needs.Very transparent and always fair.

Jo
Review №53

Gentry Motor Company goes above and beyond what is necessary to give good service. When you need a vehicle why not give them a try. If they do not have it on the lot, they can locate exactly what you want for you. Locally owned.

Bo
Review №54

Thank you for the prompt and courteous service. We hadnt even left town and our Buick was fixed. Loved when we bought the car several years ago from Gentry, it had been a great car and just turned over 180,000 with no major issues. Thanks again.

Ma
Review №55

“John Gentry by far the best experience I have had with purchasing a car. He listened to my needs and got me a car that is perfect. He isn’t just another car salesman trying to push a car on you! We sat down and talked for awhile and he let me know my options! John is a family man that CARES about his clients!”

Na
Review №56

Got a complete detail and my car looks brand new. I take my Pug with me everywhere I go, and I couldn’t see any remnants of dog hair after they were done. Thank you Gentry!!

St
Review №57

Wonderful experience! Great people, quick fix, communicates well. Would recommend to anyone!

Ko
Review №58

Gentry Motor Company is an excellent place for all your auto needs. From oil changes to full service detail, they make it effortless for the customer! They even pick up and deliver your vehicle when they’re finished! Awesome service!

Ka
Review №59

I had a small amount of money to get a new vehicle, and John worked with me and my parents to get me into a vehicle the same day! John is very down to earth and treats you like family as soon as you walk into his property. Would recommend Gentry Motors to any and everybody! 😇😇😇

Be
Review №60

First class experience! John Gentry was so personable to talk with on the phone the first time I called on the ExpeditionMax. He didn’t have some big sales pitch, just genuinely took time to ask about my family/kids. He explained the price of the vehicle and how he arrived on the number and was fair in negotiations. I bought the vehicle unseen, never drove it and best part was, his son Ben & his mother-in-law delivered it to my front door nearly 3 hours away the next day! Now that’s service!! This was my first time buying a vehicle w/o seeing it or driving it & it won’t be my last. No matter what part of the country your in, John can help find you your next vehicle....and deliver it to your front door 😀 Thank you Gentry family for the great buying experience.

Ma
Review №61

Had our SUV detailed by Gentry’s . Excellent job and super service. We really appreciated the complimentary pickup/ drop off service. I give them my full recommendation.Mary B.

Am
Review №62

Helpful, quick, and friendly! Thanks!

Ma
Review №63

First class experience all the way at Gentry motor company on my 2018 GMC SIERRA. I got my first Jeep at Gentry almost 20 years ago. Since then I’ve had several vehicles and used many detailing services around the country from white glove service at the Ritz Carlton to the largest dealers in major metropolitan areas. The detail job from Gentry including clay bar and ceramic clear coat protectant was the best yet! Service with a smile was quick and easy to schedule. Communication and price were great! Book your service or buy your next vehicle from Gentry Motor Company. You’ll be happy you did!

Ra
Review №64

Great place to buy a good quality used car. They made my sons first car buying experience very easy. Well worth the drive for us!

Ph
Review №65

Horrible experience, Owner addressed my wife as Babe, told her to save his number, called her by her middle name, totally disrespectful in everyday. Basically was hitting on my wife....

ma
Review №66

My family has had many of our cars and trucks detailed at Gentry motors throughout the years and all of us have been more than pleased with their professional staff and workmanship!! They are all great! We will keep coming back for sure!

Ar
Review №67

My experience with this dealership was excellent. The transaction took place over the internet and was flawless. I received my car the same day the paperwork was completed in excellent condition, and received multiple follow up calls, to make sure everything was ok with the car and paperwork. I would recommend this dealership to everyone.

Le
Review №68

I recently bought a car from here and these folks were very friendly, accommodating, and professional! Logan did a wonderful job making the sale, then delivering the vehicle and explaining all of the bells and whistles. Thank you Gentry Motors, for making my car buying experience a pleasant memory!

Ma
Review №69

Just bought a car from here, it was a very easy and enjoyable experience. I would recommend this place to anyone especially to females who don’t have a male figure to assist them in the car buying process.

Ka
Review №70

Excellent detailing on my car and my husband’s farm truck! Will definitely use them again! Thank you!

ch
Review №71

Detailing-- Fast and efficient! They did a great job on my detail. I would definitely recommend them.

Da
Review №72

Gentry details several vehicle for me each year. They always do a great job and are a pleasure to work with.

Ra
Review №73

They always do everything they can to make me happy.

Sh
Review №74

Thanks to John and Katie for working with me it all worked out

Da
Review №75

The best and most honest people Ive ever met. Best place to get your vehicle detailed, serviced or to even buy a vehicle

Na
Review №76

Gentry Motor Company has always been a fantastic place to do business with. The staff bends over backwards to accommodate and that is very much appreciated. What makes me take the time to write a review is I had an issue with my company truck and had a meeting I HAD to get to. I called Katie in service and was able to secure a rental vehicle over the phone & was on my way within 1/2 hour of my company truck breaking down. What makes this even more impressive is, they didnt have any rental vehicles left. Gentry Motor Co. put a vehicle that was for sale in service for me based off of my dire need get on the road for my meeting. I will do any and all business with Gentry Motor Co. in the future and urge anyone in Macomb to do the same. They do great work and really appreciate the business. Just walking into their store, you see the hundreds/thousands of pictures of customers buying vehicles; very cool atmosphere and even better culture to be around. Thanks Katie & John!!!

Aa
Review №77

Cant complain (too much). Seems to be a change (again) in service. Theres intense upselling pressure. If I wanted something done, I would have said it. That said, I understand. They werent allowed to make a living for a few months, since Gov. Flinstone said so. The Commie Cough is more important to ruin people for power. Gentrys went out of their way when a problem was encountered. Gave me a loaner. Were going to come in on a non work day to complete the job, but thats another story. I wound up satisfied with the job on the following Monday. I made a mistake of not telling them to wash my car (as is their service), but I keep it clean. As a result, theres waterspots made of kryptonite all over. 2 coats of wax and a special polymer and I think almost all are gone. Whew. Still the best in Macomb.

Tr
Review №78

Mr. Gentry took time away from his family on Christmas Eve to come in and let me look at a truck. I kept apologizing to him for taking time away from his family and he said he doesnt do it very often but he values his customers and treats them like they are family. I really appreciated him coming in on such short notice especially on a holiday! He worked with me and was able to get me in that truck and I love it! Again thank you Mr. Gentry for coming in such short notice and working with me to get me into another vehicle!

Me
Review №79

They did a great job detailing our daughters car for her 16th birthday. Will go back and have them do mine next!

Sh
Review №80

Awesome one day service on my truck!! Great job Gentry Service Department!!

Jo
Review №81

I had a rather specific detailing situation, and they communicated well about how they approached it.

Ma
Review №82

John, rich and the gang came through as usual. We had to get ball joints put on our kia sorrento. While taking the old ones off, a special nut broke on it. They contacted kia right away and had them quickly send a replacement for it. With the new ball joints and alignment, the old girl rides like new again. Thanks!

Mo
Review №83

Got a new engine and I am more than satisfied with my car. Everyone from the mechanics, salesmen, receptionists, to the big boss himself is awesome. They have so much respect and honor for you and yr car. Just all the way around beautiful people. And if my car get sick again Im taking her to the GENTRY HOSPITAL.😂❤ Thank you guys

Ch
Review №84

I got my 09 Corolla Sport from them (very clean n sound). They are nice and God fearing. I initially had minor issues with the passenger airbag sensor but they stepped in and fixed it at no extra charge. They sell quality cars at low rate. They also offer car cleaning services.

Wh
Review №85

There was a few problems fixing up the car but they kept me informed and let me know every step of the way what was going on and got it fixed at a very good price.

La
Review №86

They did great work on tires on my moms and my car. Would recommend again

St
Review №87

Very professional, no problem. Thx

Ne
Review №88

* ⭐️ * ⭐️ * ⭐️ * ⭐️ * ⭐️ *Like Family, that’s how I was treated at Gentry Motor Company. It can be difficult when you have to replace your car right now and at Gentry Motors, John and staff melted my fears with personal attention and solutions beyond my scope.They took the time to listen and understand then to resolve my needs, finding just the right fit. Guiding me with insight and tips for a happier more satisfying solution.Besides sales, servicing, financing and detailing, even rentals, John Gentry will expeditiously find you exactly your choice if it isn’t on the spot already.It was very obvious that these folks are excited and motivated by the joy they see when you are matched with your dream and that feels like family to me.Gentry Motor Company, Macomb is a Five Star, Triple AAA family business that makes you a part of their family.* ⭐️ * ⭐️ * ⭐️ * ⭐️ * ⭐️ *

Al
Review №89

Awesome fast friendly service for oil change and tire rotation/ alignment. Thank you again John, Rich and mechanics!!!

Ja
Review №90

Super friendly folks and reasonably priced!

Te
Review №91

Gentry Motors is one of those throwback companies that hasnt forgotten about the importance of service. Every communication touch point was approached with satisfaction in mind, even when my repair became a PITA because of a 3rd party parts supplier I was using. Never once did they get aggravated or overcharge when they easily could have. And when the part finally arrived, they turned the repair around within an hour of receipt. For all you students looking for an honest, hard-working mechanic to do any repairs or maintenance while at school, I couldnt encourage you enough to give Katie at a call at Gentry. They will treat you right!!!

Do
Review №92

They were great people to work with had my car done it felt like in no time flat

Ta
Review №93

As a first time customer of Gentry, they caught my eye because they had the vehicle with low miles that I had been looking for. What sealed the deal for us to make the purchase at Gentry were the great people and customer service that were extended to us! They take care of their customers. Thank You!

Si
Review №94

As always, the staff is very helpful & the work is good!

Sh
Review №95

Loving my new car.

Da
Review №96

We bring all of our vehicles to Gentry for maintenance. We always have a positive experience with the team at Gentry. The service is always good and the prices cant be beat.

Ga
Review №97

I like Gentry Motor, they have always treated me fair an a square with good vehicles!

Co
Review №98

Excellent people to deal with! Got a great car at a great price! Highly recommend you give them a chance!

Li
Review №99

Bought my car at Gentry’s,daughter bought hers here as well, no problems with either car. Friendly sales staff who aren’t pushy.

He
Review №100

Never buy from this dealer, my daughter bought a $7000.00.car way back in April. Never made 1st payment and it broke down. They have had this car off and on for almost 4 months and cant fix it. They refuse to give her money back or a different car. And dont fall for their clean car fax. It showed they did nothing to the car except regular maintenance, which was a lie, the mechanic told them he had the whole motor tore apart before they bought the car.

Information
58 Photos
100 Comments
4.7 Rating
  • Address:1719 East Jackson Street, Macomb, IL 61455, United States
  • Site:http://gentrymotor.com/
  • Phone:+1 309-837-7777
Categories
  • Auto repair shop
  • Used car dealer
  • Car detailing service
  • Lawn mower repair service
  • Towing service
Working hours
  • Monday:8AM–5PM
  • Tuesday:8AM–5PM
  • Wednesday:8AM–5PM
  • Thursday:8AM–5PM
  • Friday:8AM–5PM
  • Saturday:9AM–2PM
  • Sunday:Closed
Offerings
  • Car rental:Yes
  • Car wash:Yes
  • Oil change:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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