Please do not purchase a vehicle from Woodrum Ford! It was the worst experience I have ever had when purchasing a vehicle. They do not even inspect their vehicles themselves, they use a third part who obviously does not inspect. They will sell you a pristine condition car that is false advertising. I even drove over three hours to this dealership for this car as it was a perfect match for what I was wanting. I purchased a 2018 Buick Regal from Woodrum for over $20k and had to pay to replace the rear brake rotors due to them being so badly rusted that my safety was in danger driving it. It was not from my normal wear and tear as I have not owned the vehicle that long. Their customer service was also non-existent when I brought this to their attention. I was given the run around and even hung up and denied conversation by the sales manager, Jared. Not only did they take advantage of me since I am a young female and lied with false advertising on the car, the sales manager, Jared literally moved our email requesting help to their spam folder to ignore it. Their Internet sales person confirmed he did that to us on the phone. I would honestly rate them no stars if that were an option. If you do purchase a car from here, when you test drive it, take it to a mechanic to fully inspect before paying anything to them. Never again will I allow a business to treat me the way they did here at Woodrum. Attached is a photo of the rear brake rotor, Jared (the sales manager) deemed not his problem. If Brad, the sales person who sold me the car would have negotiated the price, I wouldnt be so upset. He told me it was pristine and I paid $20k in cash that day. I didnt finance, etc. I paid asking price and was even very nice when I was there. I asked Brad to negotiate the price and he even said word for word in the office Youre killing me. What kind of customer service is that?! Seriously dont even waste the money, time, or energy here. GO SOMEWHERE ELSE! I promise it will be worth it.

I brought a car last year from Woodrum and I been having a lot issues with the car I brought from them. I had to bring the car in multiply times but they were very helpful each time I brought it in. I was very frustrated that I had to keep pouring money into a car I just brought. However recently they were able to get me out my old car and into a new one that works great! Their staff was great and the manager was awesome as well. I will recommend getting a car from them. I brought all 6 of my cars from Woodrum including my wife jeep that been running great the last 5 years. Overall my experience was great and Ben helped me through each step!

Today I took my son to Woodrum Ford in Macomb to purchase a 2007 Ford F150.We drove an hour and forty minutes and our salesman Brad Coates met us at the door alongside Micheal Foreman.They made the buying process so easy,comfortable, and had everything ready to go. They worked with us on every detail and question we had about the truck until we were satisfied beyond expectation! I recommend anyone going here to purchase a vehicle!!!!! We drove home in a great running Ford F150 w only 116,000 miles that will last my son for years to come.Thanks to you both!!!! Sarah Stone

We had an excellent experience buying a great vehicle! The staff worked hard to find us the perfect car that fit our budget and checked all of our needs and desires. They were all very respectful and helpful. We did not feel any pressure to make a purchase that was wrong for us. Thank you Woodrums for a great car buying experience!

I am from Galesburg, it is always a challenge purchasing a new car where i live, I usually have to go out of town to get a better deal.Well I am glad I came to Woodrum in Macomb, IL.The sales staff were great to deal with and it did not take all day and night to get a great deal.I would recommend Woodrum to anyone looking for a new car, its worth the drive.Thank you to all of you...@ Woodrum Toyota!!!Tim

Horrible experience. I brought my car in for a motor replacement covered by warranty. They had my car for 2 months. Once I got it back, it was leaking oil everywhere! I brought it in and had them fix the problem. It was returned still leaking oil, and they had me PAY for work that was supposed to be covered by the warranty. After the third try, my car is still leaking oil and they forgot to put my skid plate on. Worst experience ever, its been 10 months and my car still is not fixed. Avoid this dealership at all costs.

Definitely worth the 5-hour trip today! Great folks that seemed very family-oriented. Showroom was super clean. They had my car waiting for me in its own garage, and even completed all of my out-of-state paperwork. My only regret is that I didnt buy my wife a car too.

Salesman Brad Coates and sales manager Jared Klapp were awesome dudes to work with. They bought my used truck and gave me an awesome price. Super clean place and all employees were wearing masks. 5 stars from me.

Good for all your new and used auto needs great service and parts department

Very helpful staff. Worked really hard to get me what I needed.

Absolutely seamless process. Excellent customer service. Would recommend highly. It is over an hour away but we’ll worth the drive!

My husband and I had an amazing experience with Aaron Miller at Woodrums. We gave him our price limit and an idea of what we were looking for. A few days went by, and we received a call from him on a vehicle that had just been traded in that he thought would be a good fit.Well it was perfect! It was exactly what we were looking for and we were even able to stay a little under our max budget! He made sure it was inspected thoroughly and detailed to the 9s.If you are in the market for a new vehicle I would highly recommend choosing Aaron as your salesman. He goes above and beyond for his clients. You wont be disappointed!Thank you Aaron!

Want to put out a big thank you to all the people at woodrum. For finding me a great truck . spending the extra time to make this all come together .Unlike the others that just shoot gun people credit. Will be working with woodrum family from here on out .I will be sending people to woodrum ford

All ways good service

A great experience this dealership does Auto sales the right way they treat you with respect they give you an honest good deal without you having to hagpgle for it. Highly highly recommended. Jared Woody Hayden Melissa all great people to deal with!!

We bought a 2017 sienna mini van. While there was a small hiccup when we arrived to test drive the sales manager Jared was quick to get involved. He apologized, took quick action to remedy the situation and make sure that we had everything that we needed in a timely fashion. Aaron was our salesman he did a great job of helping me keep my toddler happy while we closed the deal. I highly recommend this team in an industry where it’s hard to find honest and trustworthy people this dealership stands out. I live 77 miles south west and plan to be back for our next vehicle. Great job, we love our Sienna!

Bought a Toyota. Quick process. Ask for Bronson. He will set you up.

This group is who you need / want to go to for your next purchase. They listen to what you need and help you get into the right vehicle. You will leave this dealership with a smile on your face.

Salesman Bill Seymore is excellent! I would give him 5 stars...Mitch is usually who I have dealt with in service dept and he is great! However, not the normal great experience today earned only 3 stars on service dept.and that is being generous because Im averaging it out based on past experiences...hopefully my next contact will go better.

I traveled over 300 miles to purchase a car from them... and it was worth it! This was by far the easiest and simplest car buying experience Ive had. From start to finish Ray and Royce were professional, friendly and made the buying process great. Thanks for making the process so simple and efficient!

HAVE THE BEST SERVICE IN TOWN!!!! MITCH & MELISSA ARE SUPER HELPFUL ALWAYS.😃😆

Bought a f150 there and it waseverything they said outstanding sales person Aron and a great dealer ship to work with

Awesome prompt and friendly service

There should be a zero spent my life savings there, I would tell anyone that would listen DO NOT deal with these people, I am sorry I didnt listen to good advice from others!

They were extremely helpful & went above and beyond to find me a vehicle on short notice!

In Macomb today from Decatur on business. My Ford f150 was making a terrible breaking noise. Blake and a service tech. Took a look and didnt charge me for diagnosis. Unfortunately I didnt have the time to stay for the repair. I will be back due to their excellent customer service.

My name is Kendal M. and this place is excellent when it comes to the salesmen. They will help you get into the car of your choice. The are very professional and patient and do not just be looking to just sale.

Came into the service department to get some work done on my truck. Everyone there was professional and polite. Had a great experience. Thank you all at woodrums.

Woodrum Ford Lincoln was very helpful finding the vehicle I wanted. Also, they answered my questions and concerns.

Great place we bought a brand new Ford Escape and have never been happier with the vehicle or the services they offer, definitely buy from again!!!

No way that anyone should shop here. These guys are way too self involved to even understand what customer service means. Maybe long long time ago when there was no internet and they were the only place around their way of doing business was viable. But now!!!??? Come on... Crawl out of your cave and behave like it is 2017 (distant future for you does not concern you now, maybe you will deal with it after you run out of mammoth jerky). I know that the time is not important for you, your clock stopped somewhere in the 80s but maybe its not like that for anyone that makes the mistake to walk in your retro chic dealership. Modern architecture combined with good old my way or the highway attitudeUnfortunately this is how these professionals interpret as a proper way of doing business.

They try there hardest to get exactly what you want at a price that suites you.

Good quick service!

So many nice people working there, very satisfied.

Great all around experiences. Friendly staff that are great to work with, from purchasing a car to having it serviced.

Great service as usual !

My dealing was with the service department great people to deal with

Thank you so much to Evan Wayne and Michael Forman for making my dream of getting a new car come true I absolutely love my car.

I went to 3 dealerships before I came to this one and they failed all 3 times to get me even a cheap decent car. Then I came here and they got me in a new car within a week. A braaand new car... I dont have the best credit and they still managed to pull it off. And I work 6 days a week so I dont have time to go in and talk we did a lot over the phone. Which was perrrrfect for me! I hope this review helps someone as much as they helped me. Without them I would have lost my job because my car wasnt reliable. Thank you!!

Great people and moms loving this thing. She deserves it.

Staff is wonderful and go the extra mile. Ray and Mike are great to work with.

Unbelievable customer service and attention to detail

Will never buy from this dealership again! We bought a van here and had problems with the van, after complaining about the issues they said they have no record. I have all the paperwork, just getting the run around. Go shopping for an auto somewhere else you will thank me!

Best place to buy a car.

Royce Lee a Sales manager there is very deceptive. I wasted 3 hrs of drive time and $25 in gas because he tries selling $500 wholesale cars on facebook for $2500 DONT WAST YOUR TIME WITH HIM OR THIS DEALERSHIP

Great Cars, Great People, Great Service!

Great place !!!!! Thank you Cody and Michael

Great Sales process and Service!

No reply on vehicle info.

You wont get a really good deal here as far as price, but hometown service cant be beat.

Always good service

They go above and beyond.

Very good

Friendly and knowledgable