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Five Star Chrysler Dodge Jeep Ram of Macon
3068 Riverside Dr, Macon, GA 31210, United States
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Five Star Chrysler Dodge Jeep Ram of Macon
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Sh
Review №1

Amazing service and great people. AK was my cars salesman and he was GREAT, I had him pulling out many of cars and test drive them with me all day long just to tell him I no longer want a car. And even after getting on his nerves and wasting his time. Two days later he txt me with a brand new car, great approval rate and everything I was looking for. I will def be working with him and this dealer again for all future purchases. I love my fully equipped, fully loaded 2021 Mazda 6 !

Ha
Review №2

Nick Tubb sold me my 2021 Dodge Charger SXT Blacktop Edition 💕 Nick Tubb was not invasive at all. He was experienced in the product line and knowledgeable of available inventory at the dealership. Nick was more than willing to accommodate for my recommended preferences and find the best vehicle. Nick did not hesitate to provide any amount of test drives and availability to discuss the options they had available. I’m more than happy with my purchase and wouldn’t hesitate in recommending friends and family to Nick Tubb with Five Star Chrysler in Macon, GA.

Pa
Review №3

After finding my vehicle on a 3rd Party site, I contacted the dealership to discuss purchase options. Sales person Curtis Weaver answered all my questions, and helped me settle on a purchase price I was happy with. When I showed up at the dealership the car was ready, and the time it took to complete financing paperwork was minimal. Rohan, the finance guy was awesome, and he answered all my questions to satisfaction. My overall experience was one of the most pleasant Ive had buying a vehicle. Showroom, and lot were well kept and clean. Would highly recommend this dealership.

Da
Review №4

Ms. Dorthy is a heck of a lady, my wife and I enjoyed every minute dealing with her, from her wit to her experience and knowledge of the product.Made the whole time there enjoyable. The other salesman and the manager were both super friendly as well.If I could have given this experience a 10 star review I would have!Thanks again Ms. Dorthy for working with us and keeping us in stitches while we worked out the details!My wife loves her new CX-5!

Ka
Review №5

Great experience with Rodney. He was very professional and did not make me feel pressured to purchase a vehicle. I ended up purchasing a 2021 Hyundai Tucson from him. Thanks Rodney for the great experience.

Da
Review №6

Jimmy long was an EXCELLENT, chauffeur & he took the best routes to & back from both locations! Had a very informative & good chat during the rides! Cant wait to go on another ride with him in the future!

Ch
Review №7

Great dealership! Salesmen aren’t pushy and very nice! Mac did great at helping my girlfriend and I find the perfect vehicle!

Je
Review №8

Romello was a great help in picking out my new Ram truck. He was very knowledgeable. He also made sure my truck was personally delivered to me in Atlanta.

Fi
Review №9

MS Jane did a wonderful job. She was quick to tell us what we needed to hear about our vehicle. Praise the Lord that the service call was only $100. We had purchased a extended warranty. An estimate was about $4000, but since we had that corner stone extended warranty, it only cost $100.00She sent text messages and we called. If I needed Clarification on any issues.that was very effective in this crazy mad world. I personally had a few unpleasant experiences with some of the local Dodge Ram shops. I have a friend who has the same type vehicle I have and lives in Fort Valley. He had been going to the Dodge dealership in Warner Robins. After explaining how we were treated, he will now take his car to ms Jane.Very very very Patient with our problems.

Ka
Review №10

I purchased a 2017 Toyota Tacoma from here and I cant express enough how satisfied I am with my experience. I called to make an appointment to come in and spoke with Hannah; my salesman was Jason Jones. In the ad posted online, there were pictures posted of the passenger side but not the driver side. Once getting there, I noticed there were a few good sized dents in the bottom of the driver door. Jason informed me that after the purchase all repairs to the door would be taken care of by them and they would provide me with a loaner car to drive while the repairs were being done! Amazing service! Jason was such a pleasure to work with and answered all of my questions. The body work done to repair the dents were so well done that you cant tell there were ever any dents at all! I am very satisfied with my purchase and the professionalism from Jason and the crew that took care of me and my truck.

Ca
Review №11

We really enjoyed our experience here. The customer service was awesome. Our salesman Romello Smith was extraordinary, he went above and beyond to ensure we make an informed purchase. He was kind and knowledgeable about the cars. He helped us make sure we made the right decision for our future purchase for our family. The process went really smoothly. Thank you Mr. Smith for taking care of us.

dw
Review №12

Jimmy long made the ride really awesome conversation with him hes a great person he deserves a raise really

Ja
Review №13

Matt Faovr did an amazing job. No pushy sales tactics!

Ha
Review №14

I purchased a Dodge Charger from here back in December of 2020. Service was great then and I still receive the best service now. When I take the car for oil changes and to be serviced. Romello smith was very helpful and made sure i was Taken great care of. Highly recommend going to 5 star on riverside !!

Kr
Review №15

First time there. Great service. Friendly workers. Went above and beyond.

Mo
Review №16

From my first interaction until my Jeep was returned every interaction with the staff at FiveStar was just that…. 5 stars. My amazing service writer, Jane, met every single challenge my Jeep (purchased from another local dealer) had with a smile and a rapid efficient solution. Then James, who is upper management in service Dept got involved to ensure his dealership excelled not only in fixing the “other guy’s” blatant undisclosed problems but guided me through how to maximize my warranties abd coverages and minimize my out of pocket expenses. The man even filled in for an ill employee and personally ensured the car was returned to my home ahead of schedule since I’m a single mom with one car. Treated like I was the only customer or family from the start and as a result I will be a Five Star customer for life. Thanks Five Star!!!!

Di
Review №17

Curtis weaver is the best salesman we ever had, very good to work with.

Th
Review №18

Jalen Runnels and Mac Faour provided great service. They were friendly and very knowledgeable about the vehicle I came to purchase. Easy and quick process for my wife and I. I Highly recommend asking for either of these guys if youre looking to purchase a vehicle

Ro
Review №19

J. Long, your shuttle driver, was very nice and professional, I appreciate the ride.

Do
Review №20

If you are looking for a car and a person that’s gonna shoot you straight with no extras then go here and see Romello Smith. He makes you family and then assist you with your needs. Every time I go to car search this is the only guy that I am talking to. A true business man with many talents and sincere with everything he does. Thank you for your time, expertise, and honesty. We will be back to shop with you again.

Sh
Review №21

Make sure you come see Mr. Juvon. He help my mom find the truck that she was look for over the internet and by phone, after taking a 2 hour drive, when we got there he had everything ready to go. Starting with going over all of the details that they had discussed to ensure that he got everything right to the test drive and and break down of all the charges. He was excellent, very patient, understanding, and very easy to work with.

Me
Review №22

The repairs they did were pretty good, however it was not what I requested. I asked for and paid for a full diagnostic and they only got me a new radiator and flushed and repaired the coolant hoses. There are still two lights illuminated on my dash. Those lights are the abs and traction control. They did only a portion of what I asked for and paid for, and ignored other issues. I also asked for email of the services the they were going to perform and never got one. I asked for this so I could look at it before authorizing. Never got it. $2,700 later, and I still cannot drive my car. The work they did do is good,, but not completed.. Not happy.

Je
Review №23

Great place if your looking for a friendly people and a vehicle. Mac Fayor and Chris Weaver were very helpful and I was in and out flawlessly with a great car

Br
Review №24

My experience at five Star was flawless. Romello Smith greeted me from the moment I stepped out the car. He was very passive in his approach which made feel comfortable. I promised I would buy a car from him when the time is right.

We
Review №25

Thanks to David and the team for a making buying a car easier in the middle of an ongoing Pandemic. Online purchase and delivered to my door. Fair pricing and great customer service. Highly Recommend.

Ky
Review №26

My experience at five Star was great one of the representatives Romello Smith helped me and it made the difference. He was very knowledgeable, efficient and helpful. He greeted me with a smile and that made my experience that more memorable I will definitely be back in the future !

ca
Review №27

I had an Great ride to my house, thanks Jimmy long

Jo
Review №28

Smooth transaction. AK was a great sales person! They went above and beyond for me.

Da
Review №29

Jane and Robin were very attentive to my visit for work on my Dodge Ram. They are professional women who show their dedication through excellence customer service. I highly recommend this dealership.

Ja
Review №30

Great customer service there if anyone is looking for suggestions in a dealer I recommend Romello Smith he took care of me and made sure I was getting a suitable car that was in price range. He went out of his way to make sure the car was top notch maintenance and was determined to put me in a car that I would like. There is no better dealership in the Macon area than five star. and I would personally like to thank them especially Romello smith for the great service

Lo
Review №31

Romello Smith was extremely professional and humorous. Even though I was in service, he sat with me for 30 minutes and bragged about how good the badgers would be this year. I enjoyed my visit !

Za
Review №32

Wonderful experience with salesman Romello Smith. He was very knowledgeable about all of the vehicles and helped my boyfriend and I find exactly what we were looking for and what we needed. The entire process was extremely smooth and efficient. A big thanks to him. I would definitely recommend Romello Smith for anyone looking to purchase a new vehicle!

Pa
Review №33

Be wary of their lifetime warranty. they do not honor it. My wife and I bought a brand new 2016 dodge journey crossroads from them. This car has a little less than 100,000 miles on it. Maintenance has been kept up on this vehicle. We have the oil changed every 5,000 miles and replace the air filter as needed. About 3 weeks ago the car developed a loud tick which I can only assume is cam and lifters and rocker arms. They wont honor the warranty. they say that we dont have adequate records of maintenance. The first 2 years of maintenance was done almost exclusively at five star. They gave us 2 years of maintenance with the car. And all maintenance has been kept up on this car. The truth is even if the oil had never been changed the lifters should not go bad before 100,000 miles it should be covered regardless. It is going to cost over 3k to fix a car that should be under their lifetime warranty. I will never buy another car from them again or give them any of my business. Their so called free lifetime warranty is a scam. They have had this car since last saturday and today is friday. they are just now telling us the car is not covered after waiting a week. If they offered to fix it at a lower cost or meet us in the middle somewhere, perhaps we would be satisfied. This is not the way to do business.

Ja
Review №34

I was very pleased with the service Romello smith gave me while visiting five star here in Macon. He explained all the details and helped me weigh all of my options. He represents five star and does a wonderful job.

mi
Review №35

Great experience here with salesmen Romello Smith. He helped my wife and I decide on which vehicle would be best for our daughter. Will definitely be back to purchase.

Je
Review №36

Curtis was amazing! Worked around my price range! Jumped through hoops to get me the perfect car for my first big girl purchase!

ka
Review №37

I have a Dodge Challenger 2019 RT manual.... I love this car! When my manual needed to be replaced and parts came in slowly due to the pandemic... Derek, Justin, KC and the GM James over the service department stepped in and handled it. They have all gone above and beyond. I want to tell you as a woman going to the dealership can be frightening.... they made me feel like I was a part of the family and explained every step of the way! You are and will always be in good hands with these guys! I’ll be back for sure!

Th
Review №38

Went to this dealership for a recall part for my car. When I got it back my A/C would not work at all. Took it back to the dealership to get it checked out. Got a email from them saying they could fix it, but it will cost $800 to fix it. So I took my car to another shop to get it checked out and find out what is the issue. They said it was a switch that was put on upside down. Long story short, simple fix, it cost $120 to fix. Thank you five star dodge for trying to get one over me. People watch yourselves!!!

Ro
Review №39

I tried to do the mobile check in. It would not work. I parked in the mobile check in areas. Went to the door. It was still locked as it was 7:30 right when they opened for the day. The whole staff was very unprofessional and very much seemed like they were there for a paycheck and was working by force. Not the atmosphere I am accustomed to at Delta Airlines, Hilton Hotels, or Chick-fil-A. When I picked up my car I had to go find someone in the building and it seemed like all was to busy engaged in personal conversations with their co-workers and was bothered when I had to clear my throat to get their attention.No talking to me of what they did with the recall of my airbags. No mentioning to me if they checked my car for any issues or anything. Just a I will get your car for you

Qu
Review №40

Kasey Hall was a pleasure to work with! If you are looking to get your car serviced, I would definitely recommend Kasey! He is the best!

Ch
Review №41

My experience at Five Star was amazing. In the attempt of inquiring about a vehicle, it was no hassle. Romello, car salesman, was very helpful and polite. That made the process great!

Sh
Review №42

Anthony and Derek were great! Thank for going the extra mile! - Shanna, white Ford truck

J&
Review №43

Mr. Smith had great customer service! I believe his name was Romello. Spoke very highly of a truck I had my eye on and talked me into purchasing it. I think I’m just about ready to come on back and make the purchase.

La
Review №44

I Recently came in for a visit and my salesman Romello Smith made sure I was well taken care of. Great customer service. I really appreciate the Great customer service .

Sc
Review №45

Excellent service! I walked away from Landmark Dodge and drove 56 miles to 5 star and it was well worth it. Quick, honest, no games. Thank You.. 2020 Jeep Gladiator Mojave. Sharla Kuhn is a ROCKSTAR

Se
Review №46

Juvon, I truly appreciate doing business with you! You made the process sooooo easy and enjoyable. You were very professional and courteous. Thank you so much! It’s been a pleasure doing business with you today!

Al
Review №47

Want to say Jalen Runnels did a wonderful job assisting me and my family with purchasing our new car. He was helpful and patient, spent a lot of time answering all our questions and presenting several different options.

Cr
Review №48

Came in for a visit a few months back and had a great experience. My salesmen Romello Smith was an outstanding young guy. Thanks for the great customer service.

Br
Review №49

The service department was excellent. They got everything I needed done in a timely manner. They even had a shuttle driver offer to take me to the store if I needed anything while I waited

Ke
Review №50

Exceptional customer service from Romello Smith. Very kind and smart gentleman. He made the experience very smooth for my daughter and I.

An
Review №51

My visit to Five Star On Friday, May 7, 2021 was due to a roadside assistance matter with a flat tire. I was met by the service department associate Rudy Holm who handled all of my information, coordinated the repair with the garage team and kept me thoroughly updated throughout the entire process. Although a surprise visit due to the flat, the repairs were completed quickly and professionally. I highly recommend Five Star’s service department for your automotive needs. I have had experience with both the service department and sales team on multiple occasions and gladly give Five Star a full five stars!

Fr
Review №52

I just purchased a vehicle from here and the service was great. Thanks Dee Morton for the help, and great customer service.

Ar
Review №53

Our experience at Five Star of Macon was wonderful! Antonio Davis was our salesman and he was excellent. He wasnt pushy, he gave us plenty of time to make a decision, he was very knowledgeable regarding all the vehicles and he worked hard to ensure that we were getting the best deal. The Jeep Grand Cherokee is a car that my mother has always wanted and Antonio made that possible. Mr. Antonio, Devin and Bret really made us feel like family. And for that we are forever grateful and appreciative!

Ja
Review №54

Thanks to Romello Smith I had a wonderful experience. He went above and beyond to make sure I was satisfied. HIGHLY RECOMMENDED.

Fr
Review №55

Wonderful purchasing experience with Don Johnson. He was very inquisitive with us to find exactly what we wanted and needed. He made everything go smoothly, efficiently and stress free! I would definitely recommend him for anyone wanting a new vehicle!

Me
Review №56

Huge thank you to Mr. Romello Smith for helping me choose the perfect car. Great customer service. It was a pleasure and I will visit again!

De
Review №57

I want to Romello Smith for demonstrating great customer service with the purchase of my new vehicle. He was kind and courteous and help me find the right vehicle for me.

Ab
Review №58

This place is absolutely AMAZING. The moment we walked in we were greeted with friendly smiles! They made sure to listen to our needs when it came to picking out a vehicle. Curtis ( our salesman) made sure to make us not feel pressured into leaving with something. He wanted to make sure we were happy and satisfied with our purchase. Highly, highly, highly recommend.! I also want to say the BIGGEST shout out to AK! He was amazing! He stayed out there in the blazing sun walking the whole lot until we found what we needed! He helped us eliminate the cars we weren’t satisfied with and always kept a great attitude!

cj
Review №59

I was recently there and the salesman I had Romello Smith had excellent customer service and was very professional. He made sure I was satisfied with my experience at Five star and that I would leave with the car that was right for me. I would highly recommend anyone who’s looking for a car to visit Five star and ask for Romello Smith.

Mi
Review №60

Our salesman Romello was the best experience in buying from Five Star. He was very knowledgeable and his attitude towards customer care was greatly appreciated. I would recommend having him as your salesman.

La
Review №61

Juvon Wiggins helped me and my boyfriend find a new car and it went better than imagined. This was our first times buying a car on our own and Juvon made it as easy, convenient and quick as possible! So grateful for his help and for our new car!

Ke
Review №62

Romello Smith, one of the salesman brought me to his office and showed me a plethora of Ram 1500, my father & I loved his humor. Although we didn’t purchase a vehicle he gained our respect. If you want a great vehicle in Macon, GA Romello is the guy to talk to for sure.

An
Review №63

Jane was awesome! I dropped my Jeep off, she explained all of the services I needed and called me when my vehicle was ready. Very quick and Im very satisfied.

Fa
Review №64

Both my son and I are pleased with the service provided by the two salesmen that assisted us on the day my son purchased his new car. Elijah and Jovan were both attentive to what my sons needs were and did their best to make it possible for him to drive off the lot in his new car! Thanks you both! Blessings!

ma
Review №65

Only reason Im giving 5 star is because Romello Smith was a great sales man he was trying to help me for months. Very nice guy committed to helping and great customer service. If you go there ask for him. The sales manager SUCKED tried to low ball me on my trade after driving 2 hours. otherwise would have made the deal other than that Romello is your guy!!!

Qu
Review №66

I really enjoyed the Hospitality from Romello Smith. Amazing guy with expansive information. Worth the experience.

Gl
Review №67

The shuttle driver, Jimmy Long, was an exceptional driver and very knowledgeable about Macon, Ga. He made the trip quite enjoyable!

Ni
Review №68

I stopped in at Five Star in search of a car and was greeted so kindly by Romelo Smith. He was very knowledgeable and helpful. Thank you so much Mr. Smith!

Sa
Review №69

Today I was provided with excellent customer service and Jimmy Long was definitely a joy to ride with!

Ma
Review №70

Romello was extremely friendly, he continuously asked if I needed water or anything else. Even though he didn’t know me he was very welcoming.

Da
Review №71

I don’t normally do reviews but I had to come on here and thank Mr. Romello Smith for the service that he provided at this dealership. I had a long day and came in frustrated but he quickly turned my mood around and made the visit great. Thank you so much.

Kb
Review №72

I came into 5 star Chrysler dodge hero and Romello assisted me and my friend perfectly. 10 out of 10 recommended to see. Once again thank you Romello with the help I needed

De
Review №73

Salesmen Romello Smith went above and beyond to make sure my fiancé and I had a great experience. Appreciate the hospitality. We’ll definitely be back.

Si
Review №74

Romello Smith By Far Best Salesman I’ve Ever Ran Across, and I’ve been dealing with the same five star for almost 3 years . Outstanding Customer Service, by far the best !

Su
Review №75

Great location. Salesmen Romello Smith was patient, knowledgeable, and didn’t pressure me when I visited. Will be back to purchase. Thank you.

Ja
Review №76

I couldn’t be happier with my purchase and the team at Five Star Dodge Jeep in Macon that helped me from start to finish. Hannah was awesome from the beginning and helped me get started. I highly recommend salesman Grant; he was very knowledgeable about the vehicles and their features. Even after the deal was done, he made sure I had everything set up and ready to go. Matt worked with me to get a great deal on a vehicle that I love and fits my budget. Rohan discussed all paperwork thoroughly and made sure all my questions were answered. They all provided me with awesome customer service. No pressure either, they were extremely patient with me during my decision making process. Thank you!!!

Ne
Review №77

Rudy has excellent customer service! From making sure I made it to work on time to answering all of my questions, he is simply phenomenal. He made what could have been a very stressful time super smooth for me. I’ve been receiving services here for over 5 years and Rudy has been the best yet. I appreciate you more than you know!

Be
Review №78

Great place to purchase a vehicle!! Romello Smith was a great salesman… Definitely recommended

Sy
Review №79

Had to come on here and give a huge shoutout to Mr. Romello Smith at Five Star. He displayed a vast amount of knowledge, interpersonal skills, and respect during my visit. Keep up the good work.

Ke
Review №80

Jimmy long was extremely helpful, I enjoyed conversations about him & his son.

Te
Review №81

I have purchased my vehicle from Five Star and I have my vehicle serviced there when needed. Had nothing but a great experience . Except one time however the way Five Star value me as a customer they did everything to fix the issue and continued to treat me with the most respect. If it was 10 stars I would give it to them.

ro
Review №82

Romello Smith was amazing, the knowledge he gave me about Dodge Chargers were very useful. I really appreciate Romello and the entire 5 star staff.

St
Review №83

Curtis was a pleasure to deal with when purchasing our new Ram Truck. He was very responsive and made the out of state buying process easy. We were in and out of the dealership within an hour or so and back on the road home. Would recommend dealing with him and 5 star to anyone we know.

jo
Review №84

Romello gave me great information about a the brand new charger and great information on other cars on the lot and he also showed me the back of the dealership which had a variety of used vehicles I was unaware of.

Da
Review №85

Really love the Jeep I purchased and appreciate how quickly it was delivered. Only wish that it would have been cleaned and detailed better before delivery.

De
Review №86

Great dealership. Romello is a great salesman. Helped me out a lot.

Nu
Review №87

All I want to say is Romello Smith is the guy you want to see. Gave me a good breakdown of the features in the inventory and recommended a car to match my needs and wants.

De
Review №88

The service managers did not make sure the work was completed properly causing other problems with my vehicle. When the mechanic offered a free service in compensation for the time and trouble they caused the service manage did not write it on the service receipt even after I reminded her and requested for it to be documented so there would be a record of the conversation. They appear to be far more worried about reviews then correctly completing the services you pay for.

La
Review №89

Thoroughly enjoyed my experience here. Salesman Romello Smith was very knowledgeable and an absolute joy.

Me
Review №90

Chellsey was amazing from start to finish. She explained all the parts and work my car needed, she called often to keep me informed. The service department was friendly and efficient all while being extremely busy with other vehicles. I would highly recommend to anyone. Thank you.

lo
Review №91

Five star was an amazing experience romello smith was a great help very nice respectful and helpful quick responses such a lovable guy would recommend anybody to try and get a car from great job romello

Ro
Review №92

Mr. Jalen Runnels and Mr. Aubrien Kemp had great customer service. We talked to them on the phone and they delivered everything they said they could do for us. When we got to the lot they had the car clean and ready to go. We appreciate their work.

Ti
Review №93

Looked long and hard for clean used truck that wasn’t overpriced and finally found it at 5 Star. Dealt with Ms Dorothy Lamar and she took great care of me answering all of my questions and requests. Highly recommended.

Li
Review №94

I recently went to 5star dodge in Macon Georgia looking for a bigger vehicle for my family. When the representative Madison came out very shortly to assist. Although, nothing was purchased she render spectacular service and worked her hardest to see that I got all and every piece of information needed, she was well informed, polite and patient upon shopping around, especially since I carried a 6month baby around you with me who’d just received shots. When my husband are ready to choose the best deal for us we’re definitely looking to make that deal with Madison at 5 star Macon Ga.

ju
Review №95

They were great to work with. All of my paperwork was done prior to my arrival and I was in and out in 20 minutes tops. I had some questions afterwards and Patrick and the team got me what i needed very quickly. You can tell customer service is important to them.

Ro
Review №96

Romello Smith’s customer’s experience was undoubtedly Pre-eminent. I enjoyed purchasing a car from him.

Ja
Review №97

Appreciate the information Romello gave me he knew his chargers and challengers and answer all my questions really lookin forward buying one next month or so.

Ch
Review №98

Very friendly and fast … dropped my car off, they easily accepted it & had it back 2 days later . They’re great.

Ch
Review №99

Juvon Wiggins did a great job helping me get the car I wanted within the price range I wanted. Couldn’t have asked for an easier and more efficient visit here with Juvon.

he
Review №100

Great experience! Everyone was upfront and personable from start to finish. Jalen Runnels went above and beyond for us!

Information
98 Photos
100 Comments
4.8 Rating
  • Address:3068 Riverside Dr, Macon, GA 31210, United States
  • Site:https://fivestarcdjr.com/?utm_source=google&utm_medium=organic&utm_campaign=google_my_business
  • Phone:+1 478-345-8899
Categories
  • Car dealer
  • Car repair and maintenance
  • Dodge dealer
  • Jeep dealer
  • Truck dealer
  • Used car dealer
Working hours
  • Monday:Closed
  • Tuesday:9AM–8PM
  • Wednesday:9AM–8PM
  • Thursday:9AM–8PM
  • Friday:9AM–8PM
  • Saturday:9AM–8PM
  • Sunday:9AM–8PM
Offerings
  • Car rental:Yes
  • Oil change:Yes
Payments
  • Debit cards:Yes
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