I made an appointment for a windshield replacement and the day before was told on the phone that someone would contact me the day of my appointment between 8:30 and 9:30 am to inform me of when they would be here. I didnt get a call in that timeframe so at 10:11am I called them and was told that they didnt have this glass in supply and they had no idea when it would be available. So... nobody was going to contact me to let me know? I made special arrangements for the day to get another vehicle to use. Very frustrating. I understand if something is not in stock but come on this is communications and customer service 101 here folks.
Tried to get information about their business, as I was trying to wrap up the conversation the gentleman who answered the phone hung up on me.
Tech was prompt and informal, explained everything ahead of time and followed through! Phone calls were all handled professionally during the entire process.Tech came out during scheduled time window. Reasonable pricing. I recommend this company.
I called and the lady asked for my zip code and she said we dont serve that area and before I could say I would drive to Madison she hung up on me before I got a word out. Rude. Unprofessional
I made an appointment on a Friday for the following Monday. Need front windshield replaced and this was the cheapest place, so I called and confirmed the appointment, gave my address and all the info. Needless to say it is NOT WORTH THE SAVINGS!!! On Monday I waited all morning for them to call to give me a more narrow time window. The original call Friday they said between 9-5 and would call Monday with a more specific time frame. Well at 1 pm Monday I finally called the company because I hadnt heard anything and they said the guy never added me to the appointment list for the day!!! Ive been waiting all weekend to have this done. I commute 1.5 hours for work and cannot drive with a 1 ft crack in my windshield! Ive been waiting all morning for this repair to find out I had to wait until Thursday now?? AND the guy on the phone when I called was SO RUDE I could not believe it. Would not recommend this place at all! Spend a few extra dollars to get the job done right and ON TIME!
I had an appointment and noone showed up and once i called they didnt answer
Tony came out to me for multiple visits, I bought this older vehicle that had significant damage from hood flying up breaking winshield, on first visit he advised me of problem with rust bent hood hinges things that had to be done to ensure success with install, he came out today and did the install helped me out with a few remaining issues getting everything tightened up,What I am getting at is I really think any other company would have just done the install initially and it certainly would have failed Tony ensured success here and I really appreciate it I really felt like he did an amazing job and that I will now have success with the winshield anywhere else I would have been replacing again in a few months, best price best service and I know for a fact install will be successful also best price thank you Tony
Have had the opportunity to work with Tony a couple of times. Returned calls promptly, very professional !just
Had a windshield put in my highlander was done quick & looks great also thanks Shannon..
Came to my house, around my schedule. Explained the procedure and completed the installation quickly and in a professional manor. Tony Tutas was my technician and did a terrific job; made me feel as though I was valued as a customer.
To expensive
Tony came to the house to do a windshield replacement. He was friendly, professional, and competent. The work was completed promptly.
Great work and service provided
Extremely rude the guy who answer the phone hang up on me without letting me finish speaking after I said I need it the windshield sooner. terrible customer service!!!!