I had tried the online help to reactivate an old phone. After ending up with both my phones not working, I visited Russell cellular. My phone was activated in a short time. Service was professional and prompt and courteous. Great experience.

My service representative, Ally, was very helpful and professional. It was a very busy evening and she was the only one working. She had several customers come in at once and managed to take care of everyone, while remaining calm and friendly. She did a great job multitasking. . I could not have asked for a better experience. She is a great asset to the company.

We love working with Ally! She’s always so bright and makes the transaction seamless and the experience amazing!

Great service, good atmosphere.

Very Knowledgeable Helpful and just made my Day she was Working on Several other things as well. I say you guys give Her a hell of a raise. Need more like her Working for you

She was very knowledgeable and helpful in any and all assistance I needed ! Its always a pleasant experience with her.

I spent two and a half hours at the Verizon Office and the employees there made it enjoyable while they worked on my phone. They kept a professional yet fun atmosphere the entire time.

My rep was very professional and extremely helpful. Though she was being pulled many directions, she never stopped working on my sale. I was impressed.

Employees are patient and courteous. They offer you the best deals, and they make the customer feel welcome.

She did what she needed and had to do to get me my buisness Line! Got to love this store and the manager and the staff awesome guys

Walked in and she started helping me right away! I was done within 15 minutes!

All questions asked!! Very polite will recommend to family.great team there..👌👌

DRAYLON was very professional and cool under pressure (multi customers) Very knowledgeable and polite during sale and set up

I visited the Russell cellular store in magnolia AR 5/20/2021. A young lady named Ashley Barnes assisted me with getting my replacement moto razr activated after the qr code that was sent with the device did not work correctly. It was quite a task. She sat with me and was so very patient during the 1 hr and 45 mins it took us to get the digital sim to activate. The other workers in the store were very pleasent as well. They have a good thing going on there and if ever I have a problem again with my device I sure know that Ashley and the others at Russell cellular in Magnolia will fix me up! Thanks again and it was such a great pleasure to meet all of yall!

My sales rep was great! She was so sweet and patient, even with all the difficulties we had. She took her time and got me taken care of.

After trying to get my daughters’ devices activated through Verizon for nearly a week, they finally sent me to Russell Cellular to get new SIM cards. Sir Charles provided us with AWESOME customer service and fixed us up in about 30 mins. The other representative was also helpful, but I didn’t catch his name. I will definitely be going back if I have any other problems or future service needs.

Ally was terrific and set a high-bar for knowledgeable & professional service.

Great service gave me exactly what I needed ...was very helpful in other instances as well

Great customer service. The woman assisting me stayed a few hours over her shift to make sure I had everything taken care of. I appreciate her! Thanks again Latoiea!

Extremely helpful and courteous. Walked me through everything.

Very fast service and Draylon seemed very knowledgeable in his work.

Dre was exceptional in helping me with my new phone. He was pleasant to visit with while my phone was transferring all of its data over. I appreciate his help!

Really great people there to help you. I came in for a new phone and even tho it took a lil longer than normally the woman who helped me was still had a great attitude and was respectful the whole time.

Very helpful and such nice people!

Everytime I visit this establishment i am greeted with a smile. Their customer service great and the knowledge of their products is exceptional.

Excellent service. Very courteous and professional!!!

Ally was very helpful and very nice.

Ive never had better service anywhere. My sales rep. Went above and beyond to help me. Latoiea is super helpful. Thank you, again.

The staff there is very friendly and kind

Latoeia was very diligent in getting me a phone that was in my budget. She did all the leg work for me as I was right next door and needed to get my store open. Thank you Latoiea for getting me a phone that I was use to operating.

Knowledgeable and friendly sales staff made upgrading my phone a breeze. Ask for Latoiea or any of the great staff.

After moving to this area 5 years ago, I have visited this Verizon retailer several times and have been very satisfied with each outcome. Yesterday was a totally different story. I was filing my service contract away and noticed the Phone Protection recurring charge, down at the bottom of the paperwork... additional $10 per month. She NEVER mentioned this at all. I was purchasing a replacement phone, not an upgrade, not changing my plan AT ALL. I asked how much the phone was and was told I would leave the store paying less than $20. I thought that was a little bit of an odd way to describe the cost, but it never dawned on me that she was not telling me I would ALSO be paying an additional $120 via my monthly phone bill. I am highly disappointed with my experience because I feel I was deceived by her not allowing me an option to refuse the optional protection offer, nor being up front about the cost of the phone. Yes, its my fault for not being cautious with what I was signing, but I never had cause to be doubtful in the past as Ive always been completely informed. BAD decision on my part. Yes, I spoke to the lady about my issues, and asked to speak to her manager. Turns out she IS the manager. So I contacted Verizon Customer Service via phone. Please note, my complaint is NOT with Verizon, but with the employee at this particular location. Deceitful would be my description. And after speaking with her directly, the untruthful way she responded to me has caused me to write this review.

I love the great customer service from the employees here everytime I visit the store.

Lateoia is the best! She always takes excellent care of me!

Bought my phone there and have always had good service. Just went to Verizon pay as you go card just to stay with the company.They are always friendly and willing to help.

They always treat me with respect and make getting a new phone easy. 🥰

Ashley is your go to girl. Need anything from Verizon go see her. Very knowledgeable and helpful.

It was great, got just what I wanted and service was awesome, Thanks!

Every time I visit this location, I get great customer service from the wokers!

Very quick Friendly and Polite

Everyone was super nice and as long as I am with Verizon I will do all my shopping here

The employees here are very helpful, but like most of the other Russell cellular stores, there isnt much they can do without calling customer service or another department to get exactly what you need. They still help you get what you need, even if it does take a little longer than you may have.

I bought the Galaxy Note 9 here. I paid for it in full. She asked me for my phone number and called Verizon to ok the purchase. I presumed that she had the phone activated but when I got home I had to go online to Verizon and the Chat person helped me to activate it. Really? I bought a $1000 phone and they didnt even help me activate it?

April, the sales associate, worked with me most of the day to get my problem solved! Great customer service!

The service there is terrible! I would rather try Walmart for service at least there you will get a discount on certain devices

Awesome place to shop

When you make a purchase at Russell Cellular they place your number on a list and will frequently send you text messages about their promotions and such sometimes multiple times a day. You cannot unsubscribe from these messages. No texting stop, no calling the store, its awful.

Super nice guy.

Good service.

Love it

It’s okay :l

Pleasant experience

Friendly staff

Employees are RUDE!!!!!!