The salesman was extremely helpful without pressure to buy. He was knowledgeable about everything we looked at. The show area was clean and roomy. Having never been here before, I was amazed at the quality furniture they had on hand! The prices were in line with competitors but delivery/pickup time was half or even less. I have no doubt I will be returning and plan to make Room and Rest my “go to” store!!
I was very happy with the customer service. The sales people were very helpful and friendly. I am happy with the quality of the items I bought and thought they were a fair price. Delivery people were also very helpful and courteous. The only downside was some products were on back order or out of stock due to production delays but that’s really out of the store’s control. They called me as soon as the items were available. I would shop here again!
Went in looking for a bed frame. We were assisted by Brian. He was very helpful. I went to 2 stores previous to picking Rooms and Rest. The first store we werent even greeted, and even once we were, the sales associate offered little help. The 2nd store was better, but their inventory was lacking. Once we picked out our bed, we had to drive to the warehouse to pick it up. It was a very simple process, albeit a bit of an inconvenience. I will definitely shop here again.
I have worked with Rooms and Rest for over ten years, both commercial projects and residential (including my own home). I drive over 50 miles one way to do business with them. Everyone on staff have always been very helpful. Highest recommendation.
Cindy is always wonderful to work with. She made our trip in today a breeze!!!!
Sean was very helpful and listened carefully to my vision. Then searched until he found it. Easy to work with. And free delivery and assembly to boot!!
Customer service is amazing. she walked us through everything and helped us out with all the measurements. Excited for our shipment to come in.
Corey was our salesman, and was great about giving us details regarding what we were looking for, as well as leaving us alone for enough time to discuss what we wanted, without feeling pressured at all. We feel really great about our purchases, and are excited to get them!
Brian was a fantastic salesmen. Low pressure environment, who made great recommendations. Was highly recommended to come here and will do the same to others.
I purchased a recliner made by a Norwegian company and spent over $1600 for the chair and a service agreement. The chair fell apart after approximately four months of use and waited four months until the service company finally came to my home and repaired it. Basically, the repair man used a power drill and drilled in some new screws. After another three months the chair fell apart again. This time I went to the store and complained. They sent out a service man and he repaired the arm that had fallen off. Now it has been about a year and the other arm has now called off. I am dismayed that what I saw as an investment in a piece that should last a very long time is now needing to be repaired again, the third time in almost three years.
Cindy at the Mankato location was very helpful and creative helping me furnish my new apartment. The delivery guys were very professional and did a wonderful job setting up my recliner and bed. Overall, it was a great experience!
We were just doing some preliminary looking for new living room and Cindy helped so, so much! She was fantastic, knew their merchandise, and seemed really invested in making great suggestions. Awesome customer service. Update: I just bought the pieces for our living room. Still amazing service and extremely helpful. Cant wait for the pieces to be delivered!
Very simple. Our sales associate was well-informed and very easy to talk too and understood our needs and delivered. Loved it
Brittany was so informative and nice. Not pushy at all which we appreciate very much. She was amazing! Highly recommended sales associate!
This is our second time purchasing from this store and both times have been an incredible experience! Great sales people who are not pushy or up in your face. Ryan was nice and great to work with!
I was treated with respect. I was asked several times to make sure all my needs were being met yet didnt feel forced into buying something I didnt need.
Today was yet another great experience at Rooms and Rest of Mankato! Corey has helped me with several furniture purchases. Everyone is very knowledgeable, making it easy to choose which piece of furniture to buy! I would HIGHLY recommend buying ANY of your furniture here :)
I came in to purchase mattress and a couch. Kevin showed me many different styles and prices. He was very patient with me. I am somewhat color blind and he explained the couch colors to me. I choose a loveseat instead of a full couch because of size. I found a mattress I liked in the economy section. Kevin explained the credit app to me and qualified me. We discussed mattresss again and he sold me on a better mattress. I paid for the couch and financed the mattress. Kevin set up a delivery date and waived the delivery fee. He was kind and courteous throughout our interaction. I appreciated his knowledge.
I had a wonderful experience at the Mankato store. After looking around a bit, I approached Luke. He was very personable. I told him I had found just what I wanted on their website. He set about determining exactly what that was. Then he pointed out some similar chairs for me to try out. After trying them I was sold! We went to the service desk and I ordered exactly what I wanted! I want to thank Luke for a great shopping and buying experience. I’m happy to have found a source with a wide variety of colors and patterns far outside the neutrals box!
I have always gone to rooms and rest for my furniture and the staff is always so friendly and helpful!
Such patient and helpful people, my daughter found her starter furniture for their soon to be first home. Thank you Luke!!
Luke was fantastic, we were going to buy just a recliner but after looking at all our options Luke mentioned that for a little more money we could get the double recliner. Now my hubby and I can relax and enjoy endless evening together in confront.
We had a great experience working with Cindy. We very happy with our purchases We miss Andrea since she left for a career change.
Luke was our salesman and was extremely helpful and patient with us with everything we were interested in. Made the experience of purchasing furniture stress free and exciting.
Was super easy to get barstools we needed! Kevin is great and got back with us right away. Went into the store a couple days before and browsed! Looking forward to our barstools! Thanks Kevin for great customer service!
An excellent Rooms & Rest experience. Our saleswoman, Brittany C. Was amazing. Knowledgeable, honest, efficient, and professional. 5/5, will shop again.
Very friendly staff! Not pushy about a sale at all. Answered all of our questions. Was honest about if they didn’t know they went and asked. Was helpful in finding us items that were available same day instead of waiting up to six weeks.
I love Rooms and Rest. Best place to buy furniture
Corey was super friendly and very helpful. Did not push to make a sale, personable. Would recommend service from the store. Thank you!
Cindy was knowledgeable about the products and did a great job.
Amazing selection & salesman very knowledgeable & helpful.
Treated great, elevator up to find kitchen table for 200 dollars
I had a wonderful experience! Friendly people and beautiful furniture!
Kevin was very friendly and helpful, answered all my questions and more.There wasnt a fabric sample in the style, color that I wanted, so he gave me a cushion in the color to take home for reference.
Great shopping experience. No sales pressure but salesperson was available to answer questions
We were in desperate need of furniture and Luke was AMAZING! He took us through out the whole store showing us what was in stock so we didn’t have to wait months to get it. He was always checking the computer to verify that they still had it in stock and gave us 110% of his attention!
The customer service I received for my order was great they were quick to respond give me information keep me posted as well as give me options for quicker faster services that were available. Very happy with my experience would recommend as well as Any future shopping for furnishing my home.
All the items I wanted was showing and I feel like I was shown exactly what I was looking for. No pressure either. And the nicest employee in the store. Was lucky to have his help.
Friendly staff, nice show room. Good selection.
Kevin was great to work with in Mankato!
Brittany helped us through our process and was very honest when we asked questions about different items. I would highly recommend her if you’re shopping for furniture in the Mankato area.
One of the best customer service experiences I have ever had! My wife and I recently bought a sectional, and a dining room table & chairs here. There was a minor hiccup with financing that was promptly solved as soon as it was noticed. The staff is incredible, particularly Kyra. We will absolutely be back!
Awesome service! We had Luke B and he was so friendly and knowledgeable. We are so happy to have gotten our Tempurdic!
Friendly, helpful, knowledgeable sales help. We feel we made a quality purchase.
Corey got us the exact mattress we needed for the right price!
A very good experience. The salesman Luke was very good .
Large variety and prices for all from low to insanely high! Nice items but staff were down right creepy! Customer service is important to us and sorry to tell you, but you failed miserably on that factor!
Nice people and reasonable prices! Also the store is a lot larger than you think. So be sure to continue through the store past the mattresses and also up a level. Great service Ryan! Thank you for your help!
Brittany was great! So helpful, friendly and knowledgeable and answered all of our questions. We cant wait to get our new bed!
Brittany was awesome to work with. Very knowledgeable and not pushy. Would highly recommend.
Luke was very helpful in helping me find the specific bed frame I wanted, and made the transaction of buying a new bed a breeze!
Easy buying online, surprised buying online it said there was mfg delays but everything except 2 items are ready to get delivered. Will definitely shop at again
Very pleasant Luke was, he shared with us the different leathers and whether sunlight might be an issue, it made our decision pretty easy and had a nice color choice as well!
No pressure, easy transaction, great experience!
Luke was very helpful and easy to work with. He made our shopping experience simple and helped us figure out what would work best for our space and budget.
Ryan Z was very knowledgeable about what type off mattress would fit our needs. It was a very pleasant experience.
Great customer serviceExtremely helpful and friendlyHelped me find what a wanted and best price in town
Good service very helpful and did not feel pushed at all to purchase any specific brand or product
Brittany was a huge help and great to work with. Didn’t feel pressured to buy.
Very large selection of items and friendly customer service! Was frustrated because last week we came in and were told one thing and on our next trip back told something completely different on the same item. We came back the second time to make a purchase but decided to wait now as things were not the same. We would appreciate consistency or at least honor what was stated to us. Otherwise, lots of stuff and a wide selection of items.
Our sales associate was super helpful and fun to work with. We went from not sure on anything to agreeing very quickly! She also had a lot of personal experience with the furniture and got us a very good deal on the custom piece we wanted. 10/10 :)
We appreciate the help we received at Rooms and Rest. Kevin was very knowledgeable and took time with us to find exactly what we were looking for. I have purchased furniture from Rooms and Rest in the past and have always received great customer service, even when I had an issue with a coffee table I purchased previously, Rooms and Rest replaced the part I needed. Thank you!
Andrea did a great job. She was very attentive and answered all my questions. I can’t wait for our furniture to arrive! 🙌🏻 This was my first time shopping here and I will definitely be back.
Excellent selection of quality furniture at great prices. Also, Kevin was helpful in explaining even more ordering options so you can get exactly what youre looking for.
Went in with an idea of what we wanted. A sales associate approached us almost immediately and asked if we needed help. We showed him a picture, he took us right to the product we wanted. We also asked to see similar products within our price point which Ryan was able to quickly able to bring us to. Overall one of the beat furniture shopping experiences we have ever had. Thanks Ryan!
Excellent service. Helpful and informative!
Excellent product and selection along with the knowledgeable sales staff, shout out to Ryan as he is the best!
Quick response time and was able to fit the delivery in the same week.
Andrea was incredibly patient and easy to work with!! We are so excited for our new furniture and we cant wait to go back to her again next time we need something! A great experience to get us set up in our new home!
I very much enjoyed my experience at Rooms and Rest. My sales person listened to everything I told him and helped me find the perfect table. He was kind enough to run the numbers from another store I had seen the table at. He was very personable and easy to talk to. Not once did I feel like he was trying to sell me something but was genuinely interested in helping me find something that would fit my family and house. Thank you Mankato Rooms and Rest!! I cant wait for the arrival of our new table.
I love the couch we bought but DO NOT BUY the cleaning warranty. We purchased the added cleaning service to accompany our new couch and love seat. We were told NOT to clean any stain or marking on our couch during this time but to call as soon as we noticed it or it would void our cleaning warranty. I have done everything I was supposed to. I have called six times and have sent over five emails over the course of the last three months. I have called Rooms and Rest and they have also called four times on my behalf and still no cleaning has occurred. Im at my wits end. I cant believe that Rooms and Rest continues to use this service that clearly does not provide a service. I dont know if I should risk voiding it by hiring a local company or load up the couch and return the entire thing because clearly R&R is not concerned with fixing the situation. Its really too bad because we love the couch and we loved the sales experience.
Ryan was very informed and helpful in helping me pick what I was looking for
Brittany Collins was my salesperson and did an outstanding job. She was very helpful and was very patient with helping me choose my furniture. Thank you so much for all your help..
Andrea was extremely helpful! She gracefully dealt with all of my little questions and specifications. She was so friendly and was very knowledgeable about the items I was looking at. Definitely the best furniture shopping experience I’ve had!
I recommend Rooms and Rest for those that are in the market to buy furniture! I had a wonderful experience and was helped by Cindy R., who was absolutely amazing! She really helped me with my purchase and answered any questions I had without hesitation. She was very clear and broke down numbers, explaining what charges are what, and all of that!The store itself was nice and clean, and felt very welcoming! The showroom is spacious and not cluttered, making it easier to check out all the furniture with ease.All in all, I had a great experience and would definitely return for any further purchases!
Ryan Z has been great to work with! Extremely educated and very personal. Also, the Management team of Paul and Tom are passionate about helping their customers. Wonderful company to buy furniture from!
Mike Fine was very helpful checking inventory to help us find exactly what we were looking for.
Excellent service, great suggestions!
Only thing was we have to wait 2 months to get our new sofas. But other than that nice and friendly people.
Our experience was really good, we weren’t bombarded as we walked through the door. Which I appreciate, I hate sales people who do that! We looked around, found what we wanted. Salesman Ryan came over after a few minutes asked if we had questions but didn’t make us feel pressured.
We checked out 4 different stores trying to find something that fit our family, budget and livingroom space. Ryan Z. Was amazing. He gave us many options, answered our questions and didnt follow us around (some sales people are lurkers). Great Experience. They will definitely be our Frst stop next time.
Great friendly and quick service!
Great customer service! Corey came from the front of the store with a skip in his step and was genuinely happy to help us. He gave us great guidance on what we were purchasing and what to look for the next time we are in need.
Still waiting for my furniture after 5 months. Delivery is on their terms, not whats convenient for the customer. I will have to take the day off of work to receive my couch. Ridiculous!!
Great shopping experience. We’re buying an electric recliner. So am happy, if ever there is a need to repair it. They said they take care of repairs in-house.
They have two stories of furniture its nice people were really helpful there
This is our third bed from rooms and rest within a year and every time the staff has been helpful and courteous. Kevin was great to work with and made our purchase easy and convenient.
Great experience. Not pushy. Allowed me to find what I wanted. Awesome place. 2nd purchase here. Quality of furniture was great. Delivery out 4 weeks is my only problem. Ryan Z went above and beyond and got me the best deal. Thank you Ryan and staff!
The staff was very friendly and we were able to find what we were looking for. Prices were great! They aloud us to pay 20% down and will hold our piece for us until we are ready for it to come to our new home. Free delivery in mankato! Great experience.
The salesman Ryan was perfect. He answered every question we had, and was super patient with us when we changed our minds about what we wanted. Could not have asked for a better experience. Will definitely be going back there the next time we need anything!
Purchased My new Furniture, Process was easy, and the staff are friendly, and very helpful, long term customer, and very satisfied with my new purchase
I went to Rooms and Rest to purchase a mattress, fully expecting to deal with the unpleasantries that come with commission-based sales. To my absolute delight, that was absolutely a non-issue.Ryan was fantastic! I told him exactly what I was looking for and how much I wanted to spend, and he hit the nail right on the head. I was in and out in less than 15 minutes. This dude deserves a raise! For any of my furniture/home needs, Ryan is the first person I will be going to.
Using chat room and rest Furniture website the person I was talking to was very informative. And since we had purchased from rooms and rest before and been very satisfied also knowing the Ashley brand I was very comfortable with placing an order. I would recommend rooms and rest in the future for ordering online again.
Best place hands down to get a mattress.
We had a Super awesome sales person! She was friendly and knew her stuff. Great prices you cant beat. Ive boughton many things here now, never a problem.
At a time when customer service is nowhere to be found, shipping is slow and communication is so limited with so many stores, I had a personal conversation with a salesman who drove to the store to help me over the phone and got my order done. He also told me exactly how to reach him with any questions in the future (no more hour long holds and zero replies back). Also assured me fast, easy shipping and bent over backwards for my family. Hands down the best service Ive had in a long time. Will most definitely choose R&R for future furniture purchases!
Prompt courteous service. When I went to place my order my sales associate was not going to be in for a couple days. It was urgent that we get our order delivered ASAP. I got a quick call back from a Mgr. who helped us place our order with a quick delivery. Perfect!
Friendly staff. Not pushy and very responsive to all my questions
Brittany was helpful and kind. She showed us what we needed, was available for questions and not pushy. I would love to work with her again on our next purchase.
Kevin was very helpful & knowledgeable. He helped me choose the perfect sofa and recliner. Not to mention they had GREAT prices!! Highly recommend.