Very good selection of brands and products to choose from, with many of them on display so that you can really look at them. Johnny looked after us, answered all of our questions and was friendly and courteous when dealing with us from start to completion of our purchase. We would highly recommend CAS and our salesperson Johnny.Delivery was as scheduled. Cory and his partner were polite and courteous, even after a long day.We were #12 on the delivery schedule and they still had several more deliveries to go. Robert, Markham ON

We purchased a new washer/dryer from CAS. The salesperson was knowledgeable and addressed all of our questions. We received what we ordered on time which is an achievement given the current pandemic related delays we have all been experiencing!! Next time we are in the need for a new appliance, i will go to CAS first!

Be aware to shop here if you live inside a condo. The delivery team is painful. They took you more money $129 and say they will secure you a specific time for delivery. But at the end they do nothing. The time is never the one you requested.

Bought a Maytag washing machine online last week. What a pleasant experience - went and picked up at the Brampton Distribution Centre Warehouse - guys were great! As an added bonus, without asking, they came and picked up old machine - great touch. Will definitely be back for future appliance needs.

Great service. I was quite skeptical with the delivery & installation, but the installation guys are too fast in their job . It took them not more than 15 mins to detach and install a new one..Thank you

I enjoyed shopping at CAS, Markham. Johnny Wang was very friendly and efficient and we were able to finalize the purchases very quickly. Also, the delivery was done very promptly and on schedule. Will go there again when I need to buy appliances.

I would like to provide my feedback for one of your employees that assisted me with a delivery problem that I encountered. Her name was Akshika Bhayana from Customer Care Consultant. She listened to what had happened, sent me emails to make sure on how the problem could be resolved.Followed up with emails and phone calls to make sure that there were no further delays or problems. She looked after my delivery from beginning to the end, which I truly appreciate.

We purchased all of our kitchen appliances online from Canadian Appliance Source. We received excellent customer service from order through delivery. When an item was discontinued, the Customer Service team contacted us and identified three other available options with the same dimensions. Highly recommend!!!

Love the store, The staff is so courteous and they have world class coffee for free!

Ordered a new stackable washer and dryer. The sales person was very good at helping me find matching units that would fit my size restrictions. Ordered and delivered in a few days. The delivery guys set up the units and have been pretty happy with the purchase so far.

Received excellent help from Joseph. Great place to buy appliances.

I ordered a Samsung Range Hood that was on backorder for over 2 months. Akshika was very helpful and provided excellent Customer Service. She took the initiative to follow up with the Purchasing Department and got back to me right away with an update. She updated me regularly with when they would be receiving the product, reserved it for me as well as booked my appointment to pick it up. I highly recommend Canadian Appliance Source, great products, great pricing and great team. Akshika went above and beyond to make this shopping experience great.

Stood for over 20mins and no one attended to us or let us know they would be with us shortly so we left... Even when sales reps are busy with other clients that customer service of letting people know you see them and want their business is key.

Bought a Maytag Washer and Dryer Set from the Markham location. Kien Tran was great on the sales side. Delivery service was prompt, friendly and efficient. Really impressed with the whole experience from sales to delivery. Good business to deal with if youre looking for appliances.

Called to see if they were open and Nina was very friendly and welcoming.There was sanitizer at the door and we were the only customers in the store. When we visited the store she promptly met us, asked questions to determine our needs. She was very knowledgeable and easy to talk to. She showed us all the available 30 inch refrigerators. We found exactly what we needed in less than half and hour and the LG fridge was delivered two days later.

I had a very positive experience with CAS. My customer service rep, Akshika B., was prompt and thorough, and they even helped me add the refrigerator door hinge swap after I placed my initial order. Not to mention, my order was delivered next day! All in all, I’m happy with the product, but especially with the service. 10/10.

Rebecca was efficient and worked with me to stay within my price range. The delivery was a few days after my purchase and the appliance is working beautifully.Thanks.

This Markham location is very convenient near 407, hwy 7 & woodbine. Very busy on Sunday. Not a hugh place but carry lots of different brands, from affordable to high-end. Staffs are very helpful and price is negotiable. Too bad so many appliances are out of stocks, I guess its because of the covid and theres a import difficulty. But for sure its a great place to shop appliances.

Akshika Bhayana was extremely helpful.

Lots of models to choose from. Make sure you have your measurements. Appliances come in multiple sizes.Be very accurate in your measurements.

Amazing customer service. I would recommend Kien, he was very helpful and we were able to find exactly what we wanted!

We needed a price match and our rep Rebecca Chan was able to help by beating the competitors quote. Communication has been prompt and professional. Thanks so much for your help!

They even deleted my order history, because the deliver was never fulfilled and they dont reply calls, emails, CS did answer my calls, but no solutions. The newly purchased fridge with charging of delivery fee and haul away fees is still lying in the garage. Plus, i have to find place to park my car. They dont even deserve one single star.

Great products, great customer service, and fast reliable delivery. What you have to do first is KNOW what you want, then they will take care the rest for you!

I bought 5 pieces of appliances at your store, 2 of them are either damaged or non-functional. Upon the delivery, the guy damaged one of my refrigerator’s door. On the next day, when I open the box of my microwave, I found the door of the microwave was not functional. The door cannot even be closed! The whole experience is horrible. I supposed to be using my refrigerator and microwave with no problem 2days ago, but right now I am waiting for your team to contact me, then come and fix those problems that should be avoided at the first place! So so disappointed!

I ordered online through the CAS web site. We are on the west coast and nowhere near the physical store. I was nervous about ordering online from a company I knew nothing about but I did find their website very helpful for research and their selection and pricing seemed to be the best out there.Fortunately, I was connected to Rebecca Chan via the online chat tool. Im not a big review writer but I wanted to come here to say that, thanks to Rebecca, our experience was terrific. I asked A LOT of questions and even changed my mind on what appliances I wanted a few times. Rebecca sent me info and answered all my questions very quickly.If youre nervous about ordering online like I was, I can say we got better service and pricing than any of our local retailers (two of them never even called me back with pricing after promising to do so). Rebecca is a true professional and we are happy with our experience from beginning to end.

Impressed with their customer service. Over the phone or chat they are swift and efficient. No waiting in queues. I needed less than 5 minutes to modify some contact information for delivery. And I’ve got delivery in two day after I ordered the item.Again, excellent services. I recommend 100%.

Very satisfied with the customer care services skill that Mr. Amadou Diallo offered. His dedication and professionalism are very much appreciated. The issue of returning dishwasher has being resolved smoothly. Glad that CAS has such employee.

Not only the sales person are good and knowledgeable about products and extended warranty the delivery team also use high tech tracking of delivery time window and phone call and message to inform delivery time. Nobody would have to wait for half day doing nothing at home

Save your money and shop elsewhere. We unhooked the washer/dryer and paid for them to install the new ones, but left without installing. We called Customer Care for them to come back, they wanted to charge a second fee. They left the new machines in the middle of the hallway. Cant even get to my bedroom. Terrible customer experience. Even worse behaviour to hang up on a paying customer.

Hit and miss experience with CAS. The first half of delivery went completely smooth. The second half which still is yet to happen is for a dishwasher that was CONFIRMED to be delivered last week.When customer care called to confirm i let them know that the driveway was just paved so the truck cant park on there, but they can walk it up. Apparantly that means the environment presents too much of a risk of injury for the delivery people.Instead of rescheduling or giving me an option to pick up, they RELEASE the product to another customer, leaving me to have to wait a week or 2 for the next shipment.Also, im out $100 because i paid a deposit for an installation that will now no longer happen.Customer Care is essentially useless as all they do is give you the same information you can get by tracking the order on their website. No other answers are provided by them. They show very little care for the customer in general which is literally the name of that team.Again, experience was going very smoothly until it goes terribly wrong.** In response to owner response.FYI to anyone reading this. I never requested a cancellation. I notified delivery team that the truck could not park in my driveway but can be walked upon. Instead they cancelled the order instead of affording me the option to reschedule or pick up from warehouse.Customer care is useless and provides no answers. In fact it was all messed up because of them. Going directly to my sales rep was the best recourse. Also, dont mention anything that implies difficulty with delivery. The delivery company will cause a stink and do anything in their power to ensure their work is a simple and easy for them as possible.

I am so happy to have Johnny helping me at CAS. I was looking for a new range for my home and many models were out of stock. He helped me identify the model matching my need and arranged the delivery in 5 days. Now I am looking forward to getting the new range deliverd.

THE WORST POSSIBLE PLACE YOU CAN GO TO BUY ANY APPLIANCES!!!!!I BOUGHT A FRIDGE FROM HERE, I WAS TOLD SOMETHING IN STORE AND SOMETHING COMPLETELY DIFFERENT OVER THE PHONE THE NEXT DAY.WHEN I ASKED TO RETURN THE FRIDGE THEY SAID ITLL TAKE THEM 2 TO 3 WEEKS TO GIVE ME BACK MY MONEY AND THAT TO BY CHEQUE, EVEN THOUGH I PAID CASH IN STORE.HIGHLY DISCOURAGE ANYONE TO VISIT THIS COMPANY TO BUY ANYTHING. THEY ARE LIARS!!!!!

I worked with Johnny Wang from CAS, Markham. and He is an excellent sales person with in-depth knowledge of appliances & customer needs.I will recommend him for sure !

Antonio B was very helpful in getting us our replacement refrigerator. He was able to get the price cheaper than other competitors.The delivery was simple and easy and we are very satisfied with the service. We will be returning once we are ready to upgrade our stove and dishwasher.

Naveed Afzal was so professional and knowledgable in regards to our many questions. He took the time and patiently helped me and my wife in choosing the right appliances we needed.

Delivery guys were quick to determine whether the fridge would fit through the door. No dings or dents during the move.

I am happy with CAS service . My rep was Johnny Wang. He provided me with all necessary information and assistance during my purchase. I had paid for my order in April and ordered delivery in September due to some delay with my reno, and company never pushed me with my items to be taken from their warehouse . Thank you so much on that. Delivery was done as per my first request, so I should not wait on my items. Delivery was as scheduled and I got several reminders by text. I am fully satisfied with CAS service and recommending this company to others.

Thanks Johnny Wang for helping me to chose right Fridge,Gas Stove and Dishwasher.

Excellent delivery and installation services! On time and professional.In addition, I like to thank you Akshika Bhayana, handled my request of changing delivery date and time, and kept me updated by emails. I have had great experiences from Kien Tran, Akshika, and the delivery team are very satisfy. Thank you.

Bought a washer and dryer. Got an amazing deal, quick delivery within 4 days and the delivery personally were impecable. Had to take the items up a floor and bring the old items down. Took care of the house, the items and ensured they installed the appliances perfectly. Informed me of what they were doing at each step and were really really nice overall. Would recommend 100%

In, Installed, old machine removed in 15 minutes, not a drop of a mess, Fantastic guys, and new exactly what they were doing !

Very pleased with entire process from purchase to delivery and installation. Great communication throughout. Everything done in a professional manner.

Happy all time to purchase from CAS.From sales agent Nina Zhang at Markham to Quebec. Perfect sales agent, she has made everything from not possible to possible. Very detailed kind of nice person. I am so lucky to have Nina to look after my deal.Today delivery 🚚 to my Quebec location. On time and nice good deliver and installing persons. Remove all packing cardboards and care my small place. Very helpful. We do not much knowing each other’s languages but they really know what and how to do things in good and professional ways.Very appreciate to CAS. You have good assets. I have already spread out your good works. And I am your loyal customer always.Happy 😃 customer! Judy

This is the second time I have purchased appliances from this company and I’m telling you it is like a military operation they are in and out quick efficient friendly and with attention to detail. Highly recommend them.

Great experience! Customer service was top notch, we had to exchange a fridge and it was seamless. Sales rep was a pleasure to deal with, very professional.

We had the greatest, easiest, most professional and efficient experience with Johnny Wang! He was quick and easy to talk to. He listened to the appliances I requested, and came back with a great quote for our new build home. It was a flawless process and took that one big purchase off our hands in a very stress-free fashion. Thank you Johnny and have referred him to other friends that will be looking for appliances shortly. Ask for him for your next appliance purchase !!!

Dont buy from their call center. I bought from their call center and didnt had a good experience. I even reported this experience to their customer service but no one ever responded. I recommend you stay alerted and dont place order on their call center in a rush. Take your time. Do your research.

Purchased a washer/dryer from CAS. Salesperson Kien Tran was very prompt in providing quotes and options for our selection over the phone, the whole sales process was super smooth and efficient. We also contacted customer service a few days later to add a vent kit to our order and Akshika Bhayana provided wonderful customer service, we couldn’t have asked for more. The delivery process was also very efficient, we were emailed the 4-hour delivery window the day before and even a tracking link to see where the driver is on the day of delivery.

Excellent service, competitive prices, fantastic delivery experience. I havent been able to test the appliances yet, but so far so good.

I have been a repeat customer at CAS Markham and so far my experience has been super satisfactory.

I order a washer and dryer through the chat online, I had questions and they were all answered. Two weeks later I decided to order a dishwasher too. The sales person arranged it so that the dishwasher would be delivered at the same time as my washer and dryer, so the extra delivery charge wasn’t incurred.Three days later all three appliances arrived, they had them in the house within 10 minutes.I’m very satisfied all around!

Look for Kein. He is great salesman. Prices are lower than most.

Rebecca Chan and the CAS team at the Woodbine, Markham location are fantastic! I will be buying again for all future appliances. My family was looking for a new washer and Rebecca was a pleasure to deal wit; no sales pressure and extremely helpful with her recommendations and information. Delivery was fast and organized, we got to choose a delivery date that worked for us, was notified again one day in advance. On day of delivery I received text and call from the people 10 minutes before they arrived. Everything was delivered, installed and as described. The washer is working great and the family is very happy with it. Overall, great customer experience from the sales to the delivery. Thank you!

Went yesterday with my fiancée to purchase appliances. It was our first time ever buying appliances, we knew what we had wanted and Naveed made our experience so smooth and stress free. He was really helpful in showing us each product and really took the time to get to know us. Thank you naveed for your amazing service will definitely recommend

Naveed ensured that our expectations were met in choosing the right product.He was very knowledgeable and patient in answering my questions. Also, as a sales person he seemed very genuine. Keep up the excellent customer service!

Quick service and got the product I wanted. Product is great and works well !

Great experience. Had the pleasure of dealing with Naveed, who was perfessional enough to know exactly what we were looking for and made the process very easy. Thank you Naveed, i will recommend your expertise to others.

I got my orders just on time as they promised. Their staff are very nice and polite

A big shout to Kristoff at CAS. I was there last week for an appliance return and he went out of his way to help me on a really busy day. The return was atypical and instead of throwing the corporate book at me, he helped me out. Great employees make great companies! Thanks Kristoff.

I bought a washer/dryer and dishwasher and the experience with CAS Markham was great. They were super helpful especially Akshika Bhayana. She was the after sales contact person and she was SUPER helpful and VERY responsive! Form the time between the sale and delivery I had to make a few changes and she made it so easy and was so friendly!

Worst customer service ever! you will never get your appliances on time!dont ever buy from them!Ordered a 30k worth of appliances for a project, the sales rep name Joseph gave ETA dates that matched our deadline. in July he claimed everything arrived and ready to ship and asked for full payment. a week after started getting emails that everything on back order. he kept changing dates and make excuses. manager wont answer the phone and only communicate through emails and the answer was they cant do anything. basically they are stealing your money and wont deliver the appliances for months. the kitchen cabinets been built by millwork company so they keep clients hostage. ddont believe anything they say they are just stealing money! dont ever buy from them!

Bought from this company a few times, and they have always provided a great service, right down to the delivery!

Bought a Washer here. Staff very knowlegeable, friendly. Purchase made during Covid 19 restrictions; this did not delay delivery at all. Washer working great. Great place to go to.

We bought a LG tower washer/dryer from this store. Our laundry is on the second floor, which is the design of the houses in this neighborhood. The delivery with 2 men came and refused to bring the machines up because the machines were heavy and was told that it should be a 4 men job; they took some pictures of the stairs and left. We looked it up and learned that this model could be disassembled for moving (but not for operation). We contacted our salesperson with our suggestions 1) either bring 4 men or 2) disassemble the machines which we were fine with. The reply we got from our sales rep was a CUT and PASTE message which he didnt even bother to write himself If your client would like to try, they are responsible for the $150 4 Man team fee. Please have your client send you pictures of the stairs including any obstacles and measurements of the turns. If we were informed at the beginning that there might be an extra charge because the laundry was on the second floor, we would have absolutely no problem paying it. Second delivery arranged a week later, this time once again, 2 men came and once again, refused to bring the machines up and left. We emailed our salesperson and suggested to disassemble the machines and the reply was This is a new model and for warranty, we are not allowed to disassemble. This needs to be done by technician only. Technician would charge you more. and no other suggestion was made. We gave up on asking him for advice. We finally called and talked to a gentleman in the Customer Care, Joseph and he was helpful. He said it was a complete bogus to said the warranty would be voided if taking this model apart (as it is designed to be able to take apart for moving purpose). Third delivery arranged 3 days later, also 2 men came but we were lucky this time, the 2 gentlemen were patient, and hardworking, took it one step at a time and got the job done. If you have any issue with your order, try contact Customer Care directly. For us, the experience with our salesperson, Kien Tian, was frustrating. He was unprofessional and he didnt know his products. Very disappointing experience.

Great friendly service! On the day of delivery, I was informed one hour before my products arrived.

Over promised and has yet to deliver ...I ordered a Napoleon bbq June 13. I was told they would have it for me within 5 weeks. I agreed to the purchase based on that delivery date. My visa was charged half of the net cost plus all of the HST, a 55% deposit.Since then they have spammed the email address I gave them twice a week with urgent order updates. There was no real update the order status remained the same. When I complained about the spam they said just ignore the emails ....I checked back in with them in July the delivery estimate was updated with the new arrival date of August 20. August 20 I went to their online chat asked the robot for customer care and waited .... to then be told, Aug 20th was the estimate for arrival at the manufacturer. We should have it in about 10 days.Thought I should check in this week and see if there was any news. Waited again for the customer care chat person. While discussing the order with her I mentioned the the order status on their web site had not been updated since July 6th. She said she would look into and to check back for an update in 48 hours.The order has been updated .... new ETA Oct 22nd.I dont even know what to ask for in terms of compensation. What is the value of a lost summer bbq season. I aint getting any younger, I could die before I receive this damn grill.

Akshika Bhayana is a most helpful individual. Even though she is not my sales rep but she answered my phone and extended her services and assistance without hesitation. Very pleasant personality. Will look for her if looking for appliances again at Canadian Appliance Source @ Markham location. Thanks Akshika.

Very unpleasant experience. Wanted to find out the prices for a few appliances, and the sales person kept talking about unrelated things and waste a ton of our time.

Made my shopping experience easy and were patient with me while I made a decision. The delivery tracker was perfect to track when the delivery would arrive. Only downside was it was raining and the delivery team did not have booties so my carpet has mud on it.

Great service at the Markham location from sales to delivery. Rebecca in sales was very helpful and followed up several times to ensure we were getting what we wanted, when we wanted. Delivery guys were thorough, removed and installed new washer and dryer and cleaned up and discarded all packing materials. Would definitely recommend and use again for future appliances!

This is the second major appliance I’ve bought from CAS; the first time was a refrigerator online while this time I actually went to the CAS store in Markham.I did my research and went to the six, top rated (4 star+) appliance stores, looking to match products with pricing and availability. CAS won, hands down. The model that I ended up with, a Whirlpool 5005, was purchased on August 15 and delivered today. (August 18) At two other stores, I was told this particular model was not going to be available for anywhere from 6 to 8 weeks even though the price/delivery fees were identical. As a bonus, the two gentleman who delivered and installed my new washer and removed the old one were friendly,efficient, and entertaining. My friends recommend CAS and so do I. If you don’t want to do any research and just cut to the chase, start and end your appliance search with CAS.

Very pleasant sales lady. No hassle purchase and delivery. Well organized, great communication.

Really nice people, and very polite and very fast what they do.

Great experience with Naveed. Everything was done in a prop

Customer service and delivery experience were great. Still waiting on one piece that is on backorder and we havent opened the packaging on the appliances delivered so far because we arent ready to install yet. Would definitely recommend CAS from this point. Will update review once we get everything installed and put to use!

My experience with CAS Woodbine Ave., Markham branch for purchase of a gas range was excellent.In particular, I have to provide a great deal of credit to Mr. Naveed Afzal - the representative who serviced my account.Naveed is most knowledgeable of all products in the store not only because he was able to answer all my questions, but I also noticed couple of other representatives consulting him from time to time on technical issues. Based on our discussions, Naveed was able to recommend and help me to narrow down and choose a product amongst many, that best suited my needs and one that was within my budget.Naveed was very responsive to my phone calls and emails and was extremely polite and patient with my queries despite the busy schedules that most representatives of CAS are subject to during the day.If I were to rate CAS and Naveed, I would give them both 5 stars out of a total of 5.

I ordered my dishwasher on July 5th and it was delivered on July 14th.Very good service and I didnt have to wait that long for it.I would recommend this company.

Quick helpful service. Had just what we needed at a great price!

Terrible customer experience at the Woodbine location from both the senior manager and the sales associate. My frustration is with how the team communicates and not with the delay itself. We were assured that our appliances would be ready when we needed them in early July and at the time our fridge was in stock but other appliances were out of stock. When our other appliances came back into stock, our fridge became out of stock! Week after week, our communication with the team has been very frustrating with misleading updates (i.e will be ready next week). As sales associates, I would assume that the appropriate next steps would be to offer other comparable options or some sort of compensation. The sales team that looked after our order needs to be more proactive and offer ACTUAL solutions and not bogus ETAs. I suggest you look elsewhere if you are looking to buy appliances. It has been 10 weeks that my fiancé and I have been dealing with the team and not a pleasant experience!

Good prices. Great customer service. The delivery was organized, fast and friendly. Very impressed!

Excellent customer service from Naveed, the store manager. He was very friendly, patient and helpful. He spend time after store closure to make sure our work is done. Thank you Naveed for the amazing support!

Nice clean store. Sales representatives all wore masks and the one we spoke to was knowledgeable. We had no problems with the store itself for our fridge purchase. Only had to wait longer than the expected time frame as the model we wanted was not in stock and had to be back ordered from the supplier.

Highly recommend Canadian Appliance Source. They were a pleasure to deal with, provided quick and efficient service including installation and service follow up.

Super easy purchasing process and it went something like this:I found the fridge, stove and dishwasher on the CAS website - then walked into to the store and Vikas gave me an amazing price... Almost 20% lower than advertised on the website. No haggling, no nonsense. Just a great price and in less than 30 minutes. Did I mention the delivery was seamless? Overall, very happy and will be returning for more 😀

Rep was knowledgeable and courteous. Also follow up after sales.

Quick and friendly service. A very enjoyable pick-up experience!

They surprisingly had everything I wanted in stock with delivery available next day. Thank you!!!

Nice variety of appliances. A lot of high end stuff though so be prepared

Good price! Friendly sales lady and speedy delivery.

BUYER BEWARE!!!!!! Was delivered a defective stove last week 7/23/2021. The stovetop works but the oven didnt. Called the store to let them know that it was defective the moment it was delivered. The store tells us they cant do anything so we have to call Customer Care. Their so-called Customer Care was rude and dismissive. They told us we are now responsible to contact the manufacture to fix it. CAS you sold us a defective stove and now giving us the run around?!HERE IS THE BEST PART: We proceeded to ask for a refund (was told we had 7 days), but they refused because we had plugged in the stove....wth? How else would we be able to tell if the appliance you sold us was defective??? This has been a nightmare experience. CAS please dont give me your cut and paste reply to this review. To date, your customer care team has done nothing to help but cause us more grief. Additionally, a manager is never available but according to some of these reviews, that wouldnt make a difference anyways.

Good variety of products, sales person was knowledgeable. Do give better pricing when purchasing numerous appliances but will only give set discount amounts, no room to negotiate further. Charge for delivery, the more items, higher the delivery charge. Delivery people unboxed fridge and range but would not inbox dishwasher or microwave. Wouldn’t even slide the range into the spot and plug it in.

Our experience at the Markham store was excellent. The sales manager Antonio was not pushy and made recommendations based on what we were looking for. The fridge was delivered today. Looks good so far.

With in store shopping not an option, Rebecca was amazing and very patient as we asked questions while viewing online and talking with her by phone. She was knowledgeable and was very helpful with her suggestions. We were able to find the item with the specifics we had in mind and it was quick and painless. Fast turn around for pickup. Will definitely consider them for the next appliance very soon. Their prices were lower than other places that carried the brand we were looking at.

If I could I would give them a 0 star... terrible customer service. Store manager refuses to take responsibility and tend to the client needs.

Great service from Johnny Wang and flawless delivery.

Order # T1413446. It was a the biggest mistake on my end to trust making the purchase in this store. And I am not saying they delivered my item in an bend box, no, they ensured they provided me with the worst service anyone could ever receive, I ordered major appliances from the location in Markham, fridge, stove, dishwasher, all to ensure my mother, who unfortunately is sick and needs the new appliances to assist in her care and her ability to perform daily functions, as ours were old and needed to be retired of their duties. At first Canadian Appliance store in Markham gladly processed my order and charged me for it, while thanking me for my business and support during the tough times of Covid, promising the complete delivery within 6-8 weeks. Now we are sitting at 16 weeks, and here I am, sitting with only an damaged fridge (which they did deliver after 2 month, and bent a whole in my wall when installing it, thanks for that a lot, definitely improved the design of my empty kitchen.) And the worst part is, when I call in to complain and seek any answers or help, desperate as I cannot make a simple omelets at my own house, while caring of an ill mother, because they cannot deliver my stove! All I hear from customer support is that we do not have these items in at the moment, you can either sit and wait, or cancel your order. Not to be rude, but how do any of these options solve any of this at the moment?!? You guys said 6-8 weeks! If you cannot deliver, why do you give this timeframe? I ordered during COVID times, so do not put the blame on pandemic for your own simple incompetence and clearly no experience on how to run a business. I want to make a special shoutout to two associates from the customer support team who kindly did nothing to help me at all, ignored any requests to speak to the manager and simply repeated that if I do not like something then to get my refund. Brishini, and Kien, I am talking about you. Thank you for being great at turning your customers away, and showing how little the company stands by its products and services. I hope the Corporate office looks into this issue and other people think twice before ordering here.

Very well organized, thank you!

Knowledgable sales people, and was able to help me secure a fridge that was needed urgently! Check them out before going to big box stores.

Im surprise to see quite some bad reviews on BBB recently but my experience with CAS is nothing but above satisfaction.My washer had broken down on a Saturday and CAS had both the washer and dryer replaced the following Tuesday, I have never experienced such efficiency for buying home appliances ever. Other chain stores couldnt deliver for at least 2 to 3 weeks later, provided they have ready stock.Kudos for my salesman, Kien Tran, who not only kept his promise on delivering the washer on time, he somehow managed to get a hold of a supposedly out-of-stock dryer and delivered both units together, saving me extra delivery cost that I had agreed to pay. Additional extra efforts was to honor the discount, which was expired a day earlier, plus to refund the difference of a substituted (not the original brand) stream hose kit, which I later found out was of very good quality.I normally dont write long review but I want to do justice to CAS for all the bad reviews out there. Needless to say, CAS will be my first choice to look for appliances again and I would highly recommend Kien to my friends in the future.