Just had to share my experience with Big O in Mason City. I was about to leave for a long road trip and wasn’t able to get in to my usual place until after the trip but had thought it best to get an oil change just in case. After looking at my car, the manager told me I still had 4,000 miles left on my original oil change but topped off my fluids and checked tire pressure at no charge! And they were super nice about it, too. Great experience, it’s not every car shop that wouldn’t just have taken my money. I’ll definitely be back.

Always great. They always treat me really good. They explain things to me, we talk about the price and then they fix whatever is going on.

I had a flat tire on a Saturday afternoon and they fit me in and got the tie fixed great folks and more than fair.

Fixed tire on my Bronco, fast & didnt charge me, wow! Nice guys! Definitely will be back.

Just wanted to get an oil change and ask about new tires and was told I could get new tires that same morningGreat

They are so amazing! Most honest place ever ! They go above and beyond! I still cant hardly believe it! If you ever need help they are there for you!

Big o tires shorted me a quart and a half on oil last August. When I brought it back in they told me that they don’t know how it can be short on oil. I than took it to my local shop told them what happened they scanned my car. I had a cylinder misfire and a code for my catalytic converter they cleaned some stuff and told me if the light came back on I would need to replace the converter. Well one day later I bought the part and replaced it. Now I’ve been trying to get my money back from big o tires and the guy told me that all he could do is give me the money for the oil change. Do not go to big o tire!

Weve dealt with this shop/location/team of guys for at least 10 years! They are the BEST! So much more than tires & oil changes! Jesse is a first rate mechanic & if he says something needs to be done, you can trust them! It needs to be done & it will be done well! Al & Mike provide great customer service & know their business! Josh is a phenomenal manager & they walk the talk! Clean shop & friendly environment! You cant help but like these guys! I trust no one else with my vehicles! (Except my son who is also a mechanic after starting as a tire tech when he was in school & working with these guys for a few years & learning from them & Jesse, he went into automotives & is a mechanic as well!) Weve stuck with these guys & will continue! I refer everyone to them with 100% confidence!

Want to say thanks to big o tires for helping out at the last minute, my dad came down to visit from the twin t and we notice the steel belt coming out of the rear tire being a memorial weekend a Sat they were getting close to closing time they got my dads vehicle in and changed the rear tires, a big thank you, for helping get my dad back home, 5 stars to you guys

This place is unbelievable! Fast, friendly, went above and beyond to get me in at the last minute on a Saturday. Hands down the best place in town, and only place Ill go from now on!

I really have been pleased with the service and the smiles we get there.

Great place to get your tires in your oil done that

Good for basic needs... Wouldnt recommend mechanical work for their prices.

Is it possible to have negative marks for this supposed business? The only reason you should go to this tire place is if you want to throw your money away and drive on tires that risks your safety! The tires I purchased werent even in operation for 2months when the tires were riding worse and more unstable until the tires started audibly leaking air and the defective tires were worthless and no longer salvageable. When taken back to be inspected and repaired Big O Tires called me to inform me that not one tire could be fixed and they would replace with new tires if I wanted to buy new ones they would mount and balance free of charge. Warranty is honored just like the customers happiness is taken into consideration...NOT AT ALL!!! The customer service is as flat as my tires!! Shame on you Big O bunch of crooks

Missed the old management and techs.

I wouldnt bring a bicycle tube here to be fixed.They broke my aluminum alloy rim last Wednesday and just got a replacement in the next Monday. NO APOLOGIES from the store manager! Two extra trips back, and 4-5 hours of my time wasted due to his mistake.

Stopped in on a Saturday afternoon with a slow leak. They worked me in. I was happy. They found a nail. They said they could fix it. I was happier. They patched it and got me going in less than 1 hour. Hasn’t leaked in 8 days and 1,000 miles. I recommend. I didn’t buy tires there and cost to repair was the least I’ve ever paid at a tire shop.

Professional and responsive team at the front desk with skilled and friendly techs performing the required work and maintenance.

I recently had rear shocks changed in my car. The staff was friendly and helpful. The mechanic did a good job. They got my car right in and started working on it immediately.The only downside is that I later noticed 35$ Shop Supply Fee on my bill on top of Parts, Labor, and Tax. Im not sure what would have been used that cost 35$ above parts, labor, tax. It was not itemized in the bill. I feel like it was a hidden fee. 4 stars.

Excellent service, knowledgeable discussion about tire topics...great visit!

I was in Mason City for a PGI convention, and was leaving the next day to drive 1100 miles back to Texas. My truck had a squeaky belt that was driving me absolutely insane, and this place was recommended by another shop that was booked up for the day. Diagnosis was that I needed a new tensioner pulley, and new belt. I asked if they thought I could limp back home, to my mechanic, and they advised against it. Anyways, the manager, Mike, gave me a quote to fix the issues and i was rather worried he was upping the $ for an out of towner in need. I called my mechanic back home, and said Mikes price was lower than what he would do it for! Bottom line is, Mike is AWESOME. He even let me borrow his personal vehicle to go shopping while my truck was being worked on! If you live in Mason City, or are just passing through, and need tires or work done to your vehicle, Mike, and Big O Tires is the best you will find! Id give 10 stars if I could!

Friendly and knowledgeable fair prices Great mechanics

Great job on my oil changes

Thank you for helping me out with my tire pressure sensor. Great service and great guys! BIG O TIRES!!!!

They got me in last minute on a Tuesday. They were fast and they did quality work. They also only sold me what I needed. And told me the quality of the other tires were in great shape.

Josh at the Mason City IA store has been very kind and professional each time I visit with my vehicles. He puts me at ease with a solution to anything I bring my vehicle in for. He seems to truly care about making me understand the problem and solution. He is upfront, honest and knowledgeable. Great store and employees.

Very nice guys working there. Definitely a positive experience.

I went in for an oil change, and was treated with respect, and it was quick! They have a great policy about not charging to patch your tires as well. I will definitely be back!

Excellent customer service. When I called the guy on the phone was very polite and they were very reasonable pricing for the work I had done. They were also very prompt and punctual for my appointment.

Scheduling is quick and easy, however, dont rely on the vehicle inspection. I had a dead battery in the parking lot right after service. A quick battery and charging system check showed my battery was junk.

Because they tell you what you need done with your car. I had a lot of major work of wheel bearings that the extended coverage paid for, but I still had $178 to pay of the bill. I had my rear brakes and rotors replaced. Plus the recommended new front tires. That was $350 for the brakes and rotors. $207 for the front tires. I only have to get the front brakes and rotors. That will be $400.

Josh Peterson is very knowledgeable and safety conscious. His technicians go the extra mile to take the time and make sure the job is done correctly and in a timely manner. The safety and satisfaction of the customer is always first with Josh and the rest of the staff. Great service, great prices, and great attitudes what more can a person ask for.

Took nail out of tire and fixed tire for free !! God bless this wonderful place !

Came in with a flat tire today. They took really good care of me and got my truck in and out in a hurry! Great group of people there!!!

We love bringing our car here for Service because Al is always cheerful and very helpful. We feel that we can trust him to tell us what our car really needs without trying to sell services that are not necessary at the time. We have been coming here since we moved into the area and plan to continue to do so!

We had a flat tire on our way to Northern Wisconsin and had our vehicle towed to this location. Even though they were booked for the day they were able to get us in and back on the road. Very helpful, friendly with fair prices.

Fast friendly service. I would give them my business again and recommend them.

A rating of 5...... NO WAY! These guys are at least a 10. Friendly, fair prices, professional in every way. Ive had them work on several vehicles over the years, from tires to tune ups and ongoing maintenance. They are the Best!

The staff at Big O Tire were very professional and accommodating. I set up an appointment to have a slow leaker checked; dropped off my car and went for a walk. Less than an hour latter I got a call from Mike stating that my care was ready for pick up. I was surprised to learn that there was no charge for tire stem repair. Ill remember Big O then next time I need tires.

These guys are a godsend. They go outta their way and def dont gotta. Hard to find ppl like this that are genuinely kind

Fantastic customer service! Very accommodating and friendly. Repaired my tire and saved me from having a rotten Saturday. Highly recommended!!

They went out of their way to keep me on schedule and completed the work really quickly. They also provided me with quotes for additional services I didnt know they provided, which would be beneficial to my vehicle. I always feel confident about their work and respected as a customer.

Very respectable place and Super helpful people. Pulling a trailer with a car just purchased had a tire go flat. Was able to limp it in to find out was just a valve stem. Checked in got a repair all in under 20mns. Recommend adding a sixth 🌟..

I stopped in without an appointment because I had driven over a hook of some kind and it was stuck in my tire. They took the time to repair it and send me in my way with only a small wait time. It was a very busy saturday and they were so nice to do this! I had just started my 6 hour drive back home to visit my dad who had just had a heart attack and they had no idea what this meant to me.

Al and his team at Big O tires literally saved the day for my husband and I. We blew a tire 30 minutes into our 7 hour road trip and they took care of us at 5:00 pm as they were closing. We had called dozens of places along our drive and no one could help us, so on our horrible donut tire we made it safely (thank goodness) to Mason City. I am a Big O customer for life and would highly recommend the Mason City location - super friendly, competent and fair staff. Also conveniently located next to Target, Aldi, TJ max and more if you are just stopping through town and need to kill some time while they help you with your car. I would give this 10 stars if I could. 💫

We had a flat on the way home to Indiana from South Dakota. No one had our tire in stock that was open on a Sunday. Big O was able to fix our tire so we were able to make it home. We appreciate how quickly he got us back on the road.

Couldnt say enough good things about Big O. Had a broken valve stem and they fixed it quick and had me on the road. Great, generous people.

Thankyou Big O Tires! I highly recommend this place. Excellent customer service. And a big shout out to Action Towing (John) for getting me to Big O!

Guys frm Big O saved my day on a Sunday. Was on my way home from South Dakota and still had 3 hours till home. Wheel bearing detonated. Called and the friendliest gentleman assured me they would do everything they could to get me back on the road. That was at one oclock. Had it towed over and was heading home by five. Nice job guys!

I always get the best service and the best most resalable work done there. The guys behind the counter are great. Very knowledgeable and the guys in the shop know what they are doing.

Seriously the BEST service Ive ever had! Not only did it cost me $200 less than other places quoted me, I was in and out in less than an hour! Thank you so much!

They were truly a blessing to my family. We were on our way to mall of America and ran into car trouble. They fixed us up quick and got us back on our way. They went out of there way to help us find food and hotel while the work was being done. Couldnt have asked for better service or help. If we lived closer this would be our car place. Thanks Big O Tires.

I arrived monday morning with a slow leak in a tire. As they were not very busy I got right in. About 20 min latter they were done. They had removed the tire,cleaned the bead on the rim,and put in a new valve stem. As I was taking out my wallet to pay The man said NO CHARGE!Thank You Big O.

The estimated hour was 34 minutes. Always clean and quiet while you wait. Friendly and professional staff. Well worth the extra distance I travel to be a customer here.

Great service . Quick in and out for tires with a reasonable price. Thanks

Very pleased with the guys at Big O Tires, will definitely do business again! Thank you very much!!!

Today was my first experience at Big O Tires and I was very pleased with the service. It was a sort of emergency situation so I did not have an appointment, but Josh got me in and out of there in a very reasonable amount of time. Will definitely go back!

Fast service

Had quick appointment time in and out in less than a hour

Discovered a leaking tire in the middle of a trip to Minnesota. The crew in Mason City took us in with no appointment and we were back on the road in less than an hour. Managers were super friendly, great all around service!!

Excellent service! Needed help with zero notice and they took great care of my auto!

Great shop!! very knowledgeable and helpful workers!! clean, warm, and comfortable while waiting.. reasonable length of time too!!!!!

Fast and friendly! Had a tire that wouldnt hold air very well and they fixed it and at NO cost! Thank you Big O Tires!!

The staff was more than helpful. Extraordinary service. Fast, reliable. Have a customer for life! Thanks Big O!

My wifes tire blew up on the way to work so I had it towed here and they got her car in right away. I talked to Al over the phone and he took care of everything. When my wife went to pick up the car, he was very busy and the only one working the front. He wasnt rushed and did a great job explaining to his customers what they needed. Al at Big OTires (Mason City) you are a lifesaver and a big asset to the company! You will continue to have my business! Thank you again!

If you buy new tires dont plan on bringing it in to have rotation done. They make it virtually impossible for you to have it done apparently they dont realize people have jobs and have to work. Be careful they might try to charge you for the balancing of the tires which they say its free when you buy them. Very long story short they put tires on my vehicle screwed my alignment up. They would not stand by their work. Extremely frustrating when they acknowledge the alignment was fine and the wear patterns on the tire did not show the alignment being off and still expect you to pay for an alignment to be done.

I had a fantastic experience at Big O Tire! I got 4 new tires and an alignment all done in an hour! A couple weeks later in the middle of a snowstorm my wheel was a little shakey because I didn’t get any chance to torque my tires at home. They sent two really nice guys out to torque my tires and it took like 30 seconds, it was in my way to work! They were HUNDREDS of dollars cheaper than Graham. I will be taking my car back and my fiancé’s car there for any tire needs.

This is the BEST place in town to have work done on your vehicle. Very friendly staff and is always willing to help. I always got this place for my vehicle maintenance needs.

Worked me in and great service. I will be back for my service needs.

Came in for an Oil Change without an appointment and was in and out within 30 minutes. Great & eager to help staff. I will be back and will tell others!!

Josh and Mike took great care of my vehicle. Put new tires on and also found a tire pressure light was on. They quickly fixed the issue by replacing the tpms sensor. Great job and thanks

I had a good experience and Im happy with the performance of the tires so far. Will see how they handle after the next snow fall!

What ever my car needs, they offer to fix. The best car service in Mason City, Iowa is Big O.

Ive been going to these guys with mechanically challenged cars for years and theyre consistently wonderful. Fair pricing, honest, and so pleasant and patient.

These guys always do a fantastic job servicing my vehicles! Very polite staff.

Excellent support

Came in for an oil change and Michael was awesome. Explained everything and wasnt busy with add-ons as most places are when they see females. Great job guys

Our experience was great!! We had a trailer loaded and the tire went flat - they were so generous they fixed it as soon as we got there and didnt even charge us saying it was on them!!

Very friendly staff. My tire was fixed very quickly. I will return and refer.

Ok, so heres my story...Heading back to Missouri from visiting my family in Wisconsin for Thanksgiving when my car battery decides to die on the side of I-35 Thanksgiving night, near Albert Lea,MN. Call my insurance company for roadside assistance and get a tow to the Walmart there, purchase a new battery. Tow driver installs the battery and I get on my way again, but the battery light is still on, so now Im worried the alternator is bad. Get as far as Clear Lake, IA and stay at a local hotel, because theres no chance of making it all the way home and no chance in getting it fixed on a holiday night. Got a recommendation for an auto shop from the front desk, called in the morning when the internet listing said theyd be open and they werent, so called another place listed in the yellow pages, again no answer. Check with front desk again and they gave me another number to try. He says he cant help but can probably tow me somewhere that can. Ask him where and he tells me Big O Tires probably can. So, I called them around 8:15 a.m. and by 9:30, I was leaving their shop with a brand new alternator to accommodate my brand new battery. Originally they told me they could probably have me on the road again by 10:00 a.m. so I am overjoyed with the quickness of service! They were even kind enough to keep my cheese curds cold in their fridge while they worked on my car and promptly returned them with my keys! Awesome group of guys there - though I kinda hope not to have to see them again anytime soon, since theyre a long way from home and a long way from where my family is, but good to know I had all kinds of people looking out for me!!

I have been taking my van to Big O Tires since they were NTB. I wont take my van anywhere else. The guys are all knowledgeable and friendly, they also dont try and upsell me things I dont need done to my vehicle. I recommend them to all my friends and family!

Had a fast oil and filter change, went very good, they were same price as Jiffy Lube.

Went in for oil change & tire rotation. They got it done fairly quickly but I noticed later they forgot my lug nut lock on my wheel. Probably because they were too busy revving my engine when they finished. Also returned my vehicle with a pretty dirty interior.

They are the best in Mason by far they know what they are talking about and wont make you fix things that dont need fixed they do what they are supposed to but also check other things and make sure your car is in good condition but without the fix now or else. Great place to go.

Got me in quickly. Found the problem with my tire (a small screw) and after repairing it, refused to charge me. I couldnt believe it. Ill be going back with other problems arise.

They are always friendly and helpful!!

They made choosing the tires I like easy. It only took 45 minutes to put them on.

I was just passing through and the tires were wobbly. The last couple of times this has happened before the people have always tried to sell me new tires, but they gave me options. They balanced them, and everything was fixed and they letter me go without pressuring me. Im a little sad I probably wont be in the neighborhood to go back- I definitely would.

Great service, always manage to get me in even without a appointment.

They were busy and made sure that I knew it would take approximately 2 hours to look at my tire. I had time to go out to lunch and then stopped by and they were just finishing up.

Was good experience went in for oil change and winter inspection i had a coupon and was please with the final cost

Had a slow leak that had that continued to get worse. I called in and they made time for me. Got me fixed up. Friendly people. Straight shooters. Ill continue to do business with Big O Mason City

Great deal on tires! Saved me money, and service was fast

Only place Ill go for my automotive needs. Professional, sociable, responsible, knowledgeable. The list goes on and on.

Great customer service they get stuff done real quick and are very helpful

Good service and easy online scheduling

Fast friendly service.

Awesome service. Honest and prompt, no appointment necessary.

Always friendly prompt service.

Great service. Always busy, so a little slow.