Amazing experience! Randy was so helpful and waited for me with my car and paperwork ready. smooth process, beautiful dealership, great service! loving my new Qx50!

Exceptional service center, they try to accommodate to their clients to their best ability considering their high traffic of customers. Recommend Gina in the service center, she took care of me while my car was in for a month. Provided me with updates on my vehicle while it was there and went out of her way to accommodate my travel needs with a loaner due to the vehicles circumstance, thank you Jody! Thank you Infiniti of Massapequa, car is running like new!

Painless experience and no surprises. Ask for Joe if youre looking for the best dealer there. He knows what hes talking about and only had good intentions.Lease 2021 Q50 Sensory AWD

Byron in the service dept was NOT nice at all he goes in the back and starts saying these customers think they get everything!!! Very rude! However Kevin and Matt were excellent !

I am very satisfied with the servicing of my Infiniti. Customer service is great, mechanic was informative and attentive and they live up to what they promise.

I just had the best experience here this week! Paul was such an incredible man that made turning in my leased Q50 that was up, to leasing another Infinity a breeze. Id recommend Infinity of Massapequa over and over again! Thank you, I love my new car!

This is the best dealer and service, the service consultant (GINA) is very friendly and very professional. She never have a excuse to fix or repair you car. She is the best.

These guys are the best Steve, Nick the whole team this is my third car from them and every time it’s better and better if you’re looking for this car this is the dealership to go to and buy ityou will not be disappointed

Steve Gorin is a great and honest salesman. He made my experience of buying my first car an excellent one!

Easiest car buying/leasing process I have ever dealt with. Salesman Joseph Cunningham was a pleasure to deal with. Did all paperwork via email and just had to sign when I went for pickup of our new QX60 and return our old leased QX60. In and out of the dealership in less than 30 minutes.

Watch the paperwork. The finance guy is a crook. Was discussing his family with me and seemed like an alright guy until I went home and saw that he added the tax twice. The paperwork is done in a certain way to deliberately try to hide this. Look at their review on cars.com - I read it after going there. Seems like it’s a tactic he does often. ThenHe will hide from you and not answer calls. Go to Infiniti of Smithtown Atleast they have integrity.

Had a tough day today but Frank, the receptionist, Kevin, and everyone else in the dealership came through in a big way for me and my family to get us back on the road safely and quickly. Im very grateful to them. I would recommend them to my friends and family.

What a great a experience the team Joe & Ben from sales and Bill the manager came and worked with us also. No pressure from anyone to buy or add extra stuff into the contract at signing with Nick. Overall I will say they earned a new customer 👍

Make an appointment!Eveyone is ready when you walk in everytime!My girl Chris takes care of me everytime!From check in, to check out, its all smiles! Any issues I never left w.o a solid solution! Ima miss this location! Highly recommend if you live in the area!

What a pleasure it was to deal with Infiniti of Massapequa! Joe was amazing to work with and gets 5 stars from me regarding everything from sales to service. I will definitely be recommending Infiniti of Massapequa to all of my family and friends!

Great cars service is A1 Craig Zwerling is a great service advisor I bought a 2013 M56x a very rare find but he makes sure Im running in tip top shape ... A CPO is worth it and thanks again this is 3rd service there and I never have a complaint.. thanks to the wonderful service to the Infiniti Team..

Worst place I have ever done business with in my life. And Im 60 years old. They sold me an unsafe car along with an extended warranty. Neither will fix it. They are both saying its the other ones responsibility. Great, I own a very expensive car I cant drive. Terrible place to do business. Run away fast.....

We had a great pre-buy shopping experience here and decided that when the lease is up on our current vehicle is about 6 months, we will go straight back to Sebastian to buy, he is outstanding. There are very few salespeople like him, we have bought many cars at different dealerships over the years and he is the best. Friendly, easy, and genuinely interested in what youre looking to achieve. Cant wait to go back, how many dealerships/salespeople can you say that about?

Robert Chouloute is amazing, patient and knowledgeable. This is my 3rd car from him. Keep up the good work.

Stay away from this dealer. I had the displeasure of working with them on a 2018 Infiniti lease where they tried to tack on fees at the last second while the finance guy talked to me about family. After many emails from them on my expiring lease, and trying to work with a salesman, I can see nothing has changed in 3+ years. Management is atrocious and it trickles down to the sales people.

I have had an overall great experience with the Infiniti of Massapequa service dept.

The entire staff from sales to service treated us like we were apart of their family. My wife picked out the truck she wanted and in less then 24 hrs later, we drove it home. From test drive to sale, they completely exceeded every expectation my wife and I could have imagined thanks to Anthony.A few months later a minor problem was fixed on the vehicle and Frank in service was a gentlemen every step of the way.The staff here is the absolute highest you can get in customer satisfaction, service and hospitality. From sales to service, A++++!!!Many people dread the car buying headache...I urge everyone in the market for a vehicle to walk into this store because they redesigned the car buying experience!

Arrived at 10:20am without a scheduled appointment. Gina was great, she asked what was needed and an hour later I was on my way with an oil change, tire rotation and NYS Inspection!!The best service dept in the business!!

Would give them zero stars in service if it was possible. Was treated rude and lied to by a service advisor (GINA) and a service manager (Frank). Was made to feel bad that I purchased my vehicle through another dealership but wanted to service it local. News flash there has been an ongoing chip shortage I was not able to find the vehicle local. This is my 2nd Infiniti and am a loyal customer to the brand. Booked an appointment WITH a loaner 2 weeks in advance. Upon arrival I was told there are no loaners available due to COVID. Then later frank confirmed that loaners are reserved for people that only buy the vehicle there. I had plenty of work needed for them to do on my supposed LUXURY vehicle that would leave me without a vehicle for a few days. Between maintenance, tire & wheel repair and a ECU RECALL that they didn’t even check for. Will not be back and will be posting this review on other websites.LOL look at the condescending reply to the review. Backhanded apologies...If they don’t value one persons business in service. They won’t value yours whether you come in for sales or service either.Do yourselves a favor and stay away from this dealer!!!!Take care Infiniti of massapequa stay safe during the pandemic.. especially with your staff not wearing any masks!

After owning many cars and taking them to all types of dealerships around, Infiniti of Massapequa service department is truly the best! My car was serviced right at the time of appointment and was finished in less time than was originally predicted. I dealt with service advisor Gina as well as Service Manager Frank, they are both great people that not only know what they are doing, but treat you and your car with respect! If you live in Long Island and own an Infiniti, then this is the dealership you should take it to for service, truly the best!

I can honestly say that the people at Massapequa infinity are the most knowledgeable and honest people I have dealt with. They serviced my sons car because it had a faulty light. We got the car back quickly and they even washed the outside. I would highly recommend Massapequa Infinity for sales or service.

This is the best Infiniti dealership on the island! The service Manager Frank helped me with my car. He answered all my questions, everyone was very nice and professional. I would refer all of my closest friends and family members to this 5 star dealership!!! I am happy to finally find a trustworthy car dealership that will handle all my needs.

Gina is awesome!She was very understanding and kept me posted with the status of my Q50 Red Sport throughout the repair process.Defiantly recommending my Infiniti friends to you!Thanks again Gina.

Initially a little misleading as I was told to arrive by 730 am for Express service with no appointment necessary. I arrived at 730 am was asked if I had an appointment. The guy at the service said there were aa few appointments ahead of me. I was never offered an appointment but show up early so it wouldnt be long. To my surprise I was out on less than an hour and cost less than I was so it made up for my initial aggravation. They could have offered a complimentary exterior wash though.

I love this dealership. They were amazing and I didnt feel any pressure. From top to bottom they were awesome!

During the pandemic in May when all non essential businesses were suppose to be closed (the sales part of the dealership) I did a deal for a 2 car purchase trading out of two vehicles. The numbers were worked out to include the negative equity from the cars that were traded in. Turns out 3 weeks after we got a bill from Nissan Financial stating that we still owed payments when Infiniti of Massapequa was suppose to take care of everything. I spoke to Frank which is the sales manager, who said he would look into it and never called me back. The person who returned the call was Bill the general sales manager and he told me he couldnt help me and that there was nothing that could be done. This is very misleading, unprofessional and I will never go or recommend this dealership to anyone. I feel as if they took advantage of me because of the pandemic. Being that the dealer was closed for so long they wanted to make money and now they dont want to do right by me as a customer because the deal is done and they made there money. This is wrong because in a situation like this, during a pandemic they should understand and be more accommodating especially with the way the economy and the financial situation is. I work as a customer relations manager and I would NEVER do this to ANYONE and leave this major bill and responsibility to anyone especially during a time like this and be able to sleep comfortably knowing that someone is struggling and I did wrong by them. This is not how you run a business. At the end of the day if there are no customers or customer retention there is no business or money to be made.

Always satisfied with the Infiniti of Massapequa service dept.

Very good experience here. everyone was friendly & courteous. financed a 2017 Q50, very quick & smooth deal. thanks a lot to my salesman joel & co.

Great purchase experience. Robert was very professional and showed us what we were looking for.

For all my years of leasing my Infiniti Q50 I’ve never had a problem and if so I would always take it go Infiniti Of Massapequa due to them being so motivated and honest to help and find out what the issue is.... Master tech does amazing workVery friendly and loving dealership thank you Infiniti Of Massapequa

Great friendly people. Would highly recommend this dealership. No hard sell, willing to negotiate my trade and the new-used car I was buying. Fair financing terms offered or you can get your own. Ask for Steve in used cars. Good luck!

I just leased a new car from Massapequa Infiniti and couldn’t be more happy with the my new car. The service was excellent and the price was better than any other dealership I had priced out. From the moment I walked in I was treated like family and wouldn’t hesitate to recommend this dealership to anyone looking for a new vehicle.

Nice service!

I had the pleasure of being helped by Gina in the service department. Absolutely 5 star performance! Thank you for making my experience like silk. You are an MVP for sure!

Quick assistance in parts department. Never going anywhere else for my infiniti needs.

It suked they did not have a loner car nor did the have shuttles to get you home.

I live in Knoxville but wanted a specific color combo for a slightly used 2018 Q70 AWD. Found it here and made the drive (approx. 11 hours each way). I was handled with professionalism from the phone to the arrival. The salesman Steve was great. Billy in Used Cars was completely honest with me regarding my trade (which I sold on my own). Rented a car and drove there. Avis was an 8 minute (much needed) walk to the dealership. Their repair shop in back looked clean and organized. This was honestly shopping and paying made simple. All paperwork was complete and pricing exact. Could not ask for more. Reviews are personal, my experience was excellent. Thanks guys at Infiniti of Massapequa!

Grabbed my 2016 Q50 red sport from here. Dealt with Steve who is a used car sales man. Stand up guy. Dealer had no hidden fees and was straight up. Worked out a great deal for me. Will definitely go back there again for my next car

Very professional service, thats the only one place that i will give my car for service in the future.Thank you so much Gina for an excellent service and taking care of my car

Do not bring any of your infinitis here for service. the techs will then take them out and joyride them. Many instances on social media i see the techs doing well above the speed limit in customers car to appear cool. A disgrace. Someone of management should look into them

Excellent service. People asked me if I was being helped guy frank took care of me. Trustworthy deapership

Thank you for being open during COVID-19!! Super easy return despite my car being from another dealership which was closed. The staff was friendly, welcoming, wore masks and respected social distancing. Stay safe!

Joel and nick were so great they made things sooo easy 4 us! We luv our new infiniti Q50!!!

Paul was phenomenal. I recommend him as he was very patient and didnt push.

Went in for service and ended up trading in my car towards a new lease. This may have been the best new car shopping experience I’ve ever had with a friendly sales person by the name of Randy doing everything right. I’ve since learned this is a family owned dealership who treat their customers right and long term employees like Randy are proof.

Amazing service. Clean location. Staff is very polite. Gina was awesome. Will always come back here.

There has to be some reason why they got good reviews, but my interaction on the phone with lady for the service department was very unpleasant. They offer no flexibility to accommodate their clients. Before infinity I owned Audi, their dealers were top notch, for them customer always come first.Disappointed may be try another dealer or will not buy Infiniti again.

I bought a car there on Saturday, the used car sales dept was excellent. i could not have been happier. from the salesman to the sales manager and the finance person. They were both professional and easy to deal with and i am not an easy person to please. i have already told my friends and will be back there next year for a car for my wife!!

Awesome people to deal with, make you feel like family. On my 4th car with them and will be in soon for #5

Randy and Nick were a dynamic duo. From start to finish they were on point and followed thru with every promise. They also gave me the best deal. However, money cant buy the respect and kindness that they naturally have. The entire staff at Massapequa is great from the service manager Frank to the parts department and the service team as well as the techs. This is my second Infiniti and I will never buy another car anywhere else and I highly recommend this dealership. The dealership was clean and everyone wore masks and followed the NYS guidelines regarding Covid-19.

Infinity Service was Excellent! Christine, the service adviser, was very helpful and I left feeling like she really cared about providing outstanding customer service. I would highly recommend her and the shop to anyone who needs to know.

Didnt really venture inside just went to parts dept. To base it on the interaction with the gentlemen in the parts, he was cordial and polite.

Excellent services

If you are a fan of standard cars, this agency is definitely not your option, everything else very well.

Great sales and Service dept

Even during covid 19 the shop was extremely pleasant to deal with and extremely helpful would recommend to anyone who needs there car worked on

Always very efficient and professional. Took my SUV in for a recall and it was done within 4 hours.

Wish i could give 10 stars, Im over 65, and never in my life have had so much fun buying a car, NO GAMES, NO HOLDING YOUR LICENSE SO YOU CAN NOT LEAVE, NO GOING BACK,AND FORTH SPEAKING TO THE MANAGER. Just one person selling a car, and one person buying a car. The service was great. I want to thank my salesman Steve Berko for going above and beyond, coming in on his day off to close the deal! Thank you Steve.

Going through old reviews, had to update this one. From 5 stars to one. They were not there for me when I needed help. Sales staff were great, service was pretty bad. Wont see me back at this dealership for my next purchase

I usually dont write reviews but the service I got with Infiniti of Massapequa was just WOW. Im been leasing cars for the past 20 years and every time you come to a dealership all they want to do is rip you off from the sales person to a finance guy. Not with these guys. I came to the dealership on my lunch break of cause I new the car that I want to get and I did some homework. When I looked at the car Richard H approached me and took me for a test drive. I told Richard what I want to pay for a car and in few minutes after speaking to his manager we got a deal but thats not it. Usually when you get to a finance guy thats when they start increasing your payment. To my surprise that was not the case Robert was pleasant to deal with and didnt force me to buy anything else. When I came to pick up the car it was ready to drive with plates and registration. The whole process from start to finish was just an amazing experience that I never saw before at any other dealerships. If you need an Infiniti do yourself a favor and visit these guys you wouldt regret. I know where Im coming next time for my Infiniti. Thank you guys for service I love the car

07/29/2020 4PM SHARPCalled in asking for Gina at the Service Department.The lady who picked up the phone was RUDE.Please train your staff to have some customer service.

I have a lease car due to return today. Was in contact with Infiniti of massapequa months ago who told me to just drive it in on April 2n . Had inspection done all set for return. Dealership giving run around telling me to call Infiniti financial which has been contacted several times. They insist that the dealers take the car back. Infinity now not picking up phone or returning call and messages left from days before . I now am paying insurance and registration on a car I dont need or want. No one knows how to resolve this. Terrible communication As it is I played on this car since oct 2018 after a death in family because they would not take the car back without paying entire lease Have dealt with this company 20 plus years and will never deal with them again.

This review is long overdue. Service dept makes up things about your vehicle. And everything ‘isn’t covered’ even in a new car. They find a way to get you to pay like “water in your fuel line” mean while it’s something else that’s indeed covered. Keep away from Anthony. Biggest liar in there. There’s a reason he doesn’t have that much customers. Save yourself a lot of headache. Bunch of crooks. Matter of fact- go to Infiniti of Manhasset. Whether they are better or not, you actually don’t walk out of there scratching your head feeling taken advantage of. Negative 100000 stars.

I had a great experience with their sales department. I did some research beforehand and when I came in I found them to be very competitively priced and the sales department was easy to deal with. I have had the car for about 10 months and havent had any problems. I brought my car into the service department for an oil change and was in and out quickly. This is my first time driving an Infiniti and the overall experience has been excellent.

Infiniti of Massapequa provided me with great service. They responded in a timely manner with my mechanical issue and was able to provide me with a loaner.

So Ive been in the market looking for a new car and was unsure on what was the best option for me. Thank goodness I met Rob who was God sent! He answered every single question I had, thorough and knowledgeable about all cars and helped me understand the process from beginning to end! He showed personalized customer service and made me comfortable in making the right choice! Thank you Rob!

Awesome experience!

Love this place.. great service

I just called Infinity Massapequa and was pleasantly helped by a lovely girl in service (didn’t get her name) to bring my car there because my lease is up —- I Have tried to bring it back to Lynbrook since it’s closer to my home (don’t do highway driving) the girl involved(no name mentioned) told me it would have to go back to Brooklyn where it was leased from ..had several conversations with her —-even called corporate office - thank you Infinity Massapequa see you on Friday —easy and simple 😊

Great cars and I got a great deal. No pressure sales and no games played. I highly recommend my salesman Robert C.

It was overall a great experience. The process was pretty smooth and quick. Great Service!!

I and an exceptional experience when purchasing my QX30 from infinity of Massapequa. My sales rep Robert Chouloute handled the whole process expeditiously and with ease. This dealership is outstanding and I recommend to my family and friends

Purchased a brand new Infiniti G37x sedan here in April 2014, great service, great deal, same day delivery!Cant say enough good things about the sales and management staff at this dealership, no run around, very honest and straight forward people!All in all I got a great car for a great price! I would and often do recommend this dealer to anyone looking to buy a new car!! When its time for new car I will definitely be a returning!

I bought a used car from them sight unseen. Very scary, but they where great! No games, and the car is perfect! Thank you!

Just finished 1 week with my new Q60 and I love it! The sales team of Richard H, Nick I, and the GM Larry were all very professional and so helpful to make my buying experience smooth and stress free. I highly recommend this dealership!

Infiniti of massapequa is a 1st class operation brand new shop an service department an a huge use car department with plenty of cars to choose from an new car department has a knowledgeable an friendly team that goes above an beyond

A lovely facility, I came in with my family to look at cars the other night and was greeted by the receptionist (I think her name was Erin) she was so nice and professional! Looking forward to continuing my search at infinity of massapequa. 😃

I dreaded for years to come to a dealership because I didnt want to deal with the god awful car sales people but I knew my time has come and I needed to go. Looking at a specific car and this location had plenty and for much cheaper price compare to others. I walked in and met with Steve Berko who was very helpful and detail oriented. After a few minutes of speaking with Steve, I actually forgot that I was actually in a dealership. Steve made me feel very comfortable, at ease and most important of all, did not force anything for me to buy. He gave me his opinion and again, did not force me to move in and just let me decide whats best for me. I know that sales people are trained to be the way they are but it felt different this time around. Its hard to explain but youll know once you meet with Steve, his Boss Anthony and everyone else in that dealership. As a bonus, they have Robert as their finance guy who is nice, honest and willing to give you a discount as much as he can push it.Go see them if you are looking for a used Inifiniti for a cheaper price and great sales people!Sincerely,MR

Leased 3 vehicles here Go see Larry S the GM. Paul R is my sales guy Robert S in Finance is great and Robert C sales are all straight shooters. Gina B in service is awesome. Tell em Norman sent you. You wont regret it.

The service was fast. The staff was very professional and helpful, plus they gave us a great deal on a new QX60.

Last week I got my daughters car at this dealershipI have been shopping around for it for few weeks . Was my 3rd time there and every time I when the sales person Robert Chaulotte was so nice and understanding never pushy or got tired of all my questions was very informative and truthful!Thank you for everything Robert I will be getting my cars all ways there

Just leased a vehicle again from Massapequa Infiniti and had another awesome experience. The ease of the transaction made everything pleasurable from start to finish. Our salesperson Paul Rabinowitz was honest and followed through on all his commitments on the deal. Thanks again for making what can be a stressful time, a great experience.

My husband and I just purchased a pre-owned Infinity QX50. Joe, and the financial manager not only gave us a great price, they made purchasing the vehicle such a good experience. They were honest and fair.

Great bunch of guys at the pre owned side! They work as a team to get you in a vehicle that fits you! Great prices too! Thanks Chris my wife loves her car!!!

Great Dealership and Service Department

Great service.

Infiniti serviced my rear brakes in June and the same rear brakes started failing in August. I rushed to my local mechanic who had to re-repair the rear brakes (comments like the rotors were improperly resurfaced were made). Note, I was shopping with this dealership for a new vehicle having purchased 2 in 2010. Naturally I complained to Gina in the service dept. and although I faxed her the repair bill at her request and was told she would f/Up with her Mgr Frank I have never heard back from them.. I’ve given them 2 stars b/c throughout my 7 year relationship with them, Gina was a wonderful rep, but Sadly they have lost a loyal customer.

Was in and out with no appointment for an oil and filter change with tire rotation. Service was 2013 infiniti m56x

Went for a recall for my air bags, they mistakenly cracked my dashboard of my car. Spoke to Frank and Craig and they were able to replace my dash in a short period of time and even gave me a rental car for a few days while they worked on it.I would take before pictures before getting service. I had to point out the issue first which was a bit of a pain but overall good service.

Best customer service experience Ive received at any Infiniti car service department on Long Island. This place beats Infiniti of Lynbrook. I highly recommend Infiniti of Massapequa over Lynbrook. Extremely professional, non-judgmental and thorough. I would not say the same for Infiniti of Lynbrook which I do not recommend to any Infiniti owner. Skip Lynbrook and take your vehicle to Infiniti of Massapequa. You will be glad to duck the awful experience youll receive at Lynbrook.

I recently purchased a vehicle from Massapequa Infiniti. The salesman, Steve Berko, was very nice and did a great job. The finance department was a pleasure to deal with. The car was a great deal, looks beautiful and I’m very happpy. If you are interested in an Infiniti you should definitely check them out.

I went to get an engine code checked out and told them to fix it under my warranty as soon as they found out the problem. They take my car, mind you my G is lowered so its not as easy as it should be to get the car on a lift but I know this service center has low car lifts so I dont think any problems should come up.Sure enough about 10mins later, a tech comes in saying we cant get the car on the lift due to modified suspension and it voids your warranty Surprised I tell him its not that low and Ill pay out of pocket if i have to.He tells me hell be right back and comes back in 2 minutes telling me that another car is using the low lift at the moment and once its done well service your car. During that time he also told me that he checked the engine light code and said its a fuel solenoid problem. Price? $550 total. I laughed and told him how its funny that once i said ill pay out of pocket you surprisingly have a lift for my car and a fuel solenoid fix should be a max of about $300. He just looked at me dumbfounded and said well sir its high quality Infiniti parts. Laughed again and I left.Went to Nissan with no issues with a lift. Payed out of pocket but was much cheaper than what Infiniti quoted me. $215 total.

Massapequa service it’s horrible took my car there 4 times to fixed a problem and they always fixed something else charge me every time even do the car was on warranty every call was always over thousand dollars.... and the worst part the problem was still there... this it’s the last time I do business with this dealer I rather pay some else who knows what they are doing than this people

I had been shopping many places to buy certified used car but I could not find any places with the right price. Most of the dealers changed their words when I visited.Finally I just stopped by Infiniti of Massapequa accidently.I decided to buy on the spot!!Very friendly, professional, honest and great customer service.I paid at least $1,500 less price for better condition of car, it is my 2013 G37x 4door sedan.I strongly recommend this place to all!!

Unfortunately it’s common practice to only review businesses when you’re fueled by a bad experience so take other reviews with a grain of salt for this service department. This morning I saw there was a nail in my run flat tire on my 2019 QX50 and learned the safest option was to replace the whole tire. I was crushed to find out the cost would be upwards of $300 through the dealer, which was the only place who of course had this very specific tire in stock that day, I had no other option. I was able to make an appointment to come in within 2 hours and wait for my car in their very comfortable waiting room with super friendly service throughout. Within 35 minutes Gina from service came to tell me my tire was replaced, my car was washed and they were able to comp my tire and installation because the car was less than a year old!!! Thank you, thank you..