Went in to just get pricing on getting added to my mother in laws plan. Nick showed me different phones and went over the deals they had for trade Ins. He was patient and answered all my questions. Helped me set up my new phone! Showed me how to back up passwords and made sure everything I wanted from my old phone came to my new one.. Super helpful and wonderful to work with. Will be doing ALL my business with nick from now on!

Was in a pinch as my wifes phone died out of nowhere and needed to find a replacement. Keeping with the stores appointment schedule and Covid restrictions, the saleslady Vivian still took the time to help. She was so kind and attentive. Found exactly the phone I was looking for and at a price I could afford to add to my plan. Really cant say enough about how grateful I am. As I told her, these days with coronavirus, the world often seems like a colder place. Thank you so much, Vivian, for being a real, warm and caring person. We will definitely be back for our future cellular needs.

Got a upgrade and was happy when staff found a way for my payment to actually go down. Then I got my first bill and it went way up. Returned to find out whats what and got blank stares and shrugs.

I had a flip phone that I’ve had for a while because it lasted. I just stopped in to see what they were offering for deals and had an amazing experience with McCartney. He made the switch from my old dinosaur of a phone to a smart phone easy. Will definitely be doing all of my business with him!

They had what I needed, only took between 10 and 15 minutes to process. Store rep was great.

I’ve bought several phones from here. Vivian is the best. She is very knowledgeable about the devices and set us up with the plan that was perfect for us. Highly recommend!

Went in to inquire about cell phone plans because I was currently with straight talk and wasn’t happy. Vivian gave GREAT customer service. I ended up leaving with 2 new iPhones & direct tv!! Will definitely be going back for upgrades.

Extremely helpful and knowledgeable staff. Clean atmosphere Very friendly.

All the employees are super helpful and keep customers informed of all the deals they have and all the ways they can save! If you need help with anything regarding AT&T definitely recommend their friendly staff!

Yous guys always help me when I come in. I don’t have to wait long. They’re real nice and smart, always showin me new things.

Always had a great experience at the Massena store. Knowledgeable staff, helpful, and always goes above and beyond.

Just signed up, for personal and business, very happy with both Services. Also would recommend to family and friends!

I have been a customer with AT&T for yrs now.. If I have ever had a problem with a phone, phone bill or direct tv bill, they have always been fixed immediately. Vivian is an amazing manager and will go above and beyond... Rena, Syndney, McCartney and Erica are also awesome customer service reps... they will also go above and beyond to help you. I have seen these employees get screamed at for no reason and they are still kind to the customers... I will always stay with At&t as long as these employee are there...

I really don’t have nothing bad to say about this store every time I go in there you get asked is there anything I can help you with or if there with someone there say right away I will be right with you all of them workers go throw so much with the lake of the computer System some time the system want to work some time they don’t they still work as hard as they can to get it to work to make sure everything is all set before you leave sometime saying over time just to finished I would not go throw any other atat team then Massena there the best your going to get

I was with a service called republic wireless for years and I finally upgraded to at&t a year ago. Sense transfering my service to at&t I have recieved excellent service and support from the team at the massena store. Everytime I have a question it gets answered and if they cant answer it they help find someone who can. Vivian is the manager of this branch and is the kindest person you will meet. Mcartney knows all the ways to save you money, erica will always give you a friendly smile and give you the best service. Rena is always there to lend a hand and always willing to help when the team needs help. Sidney is so funny and she makes the time fly by when you are transfering your service or upgrading. I will keep coming back to this branch for all of my questions and phone needs. Thank you guys for all you do it is appreciated.

I just walked in to get a phone case for the iPhone xs max, not one worker said hello to me, or asked if they could help me in anyways! i had to search and find my own case, then i stood there for 15 minutes and no one would check me out, so out i went! Keep the $50 case :-)

Viv is the absolute best! I won’t go to anyone else!

Went in to get help with my childs phone, only visible worker was on their cell phone arguing with someone, was very rude, and was very unhelpful. We switched providers and will never go back there again

I was really good the attention n every thing every body is nice thank you all

Took 2 hours to activate a phone that should have taken 20 min. Ordered case supposed to get overnight and still have not gotten 2 weeks later. They rarely answer their phone and dont call back when they say they are going. Will never ever shop there again.

The current staff is awesome. They just seem to go though a lot of employees, so it can be hit or miss.

Friendly and Knowledgeable manager is always happy to help resolve issues with billing, devices, etc.

Do NOT get Direct TV from this store! They totally misrepresented the service and ended costing a ton of money to cancel the service!!! BE VERY CAREFUL......terrible service!!!1. Said service would be with DVR boxes..NO2. Said they would negotiate with TWC for lower internet rate...NO3. Said would have 30 days to cancel...NO4. Went back for help...NOTHING THEY CAN DO!Terrible service for such a small town!!!actually deserve 0 stars....but it wouldnt let me!

The store help were very helpful. Especially Carol Clark and her assistant (another employee ).

Felicia was awesome helping me with porting my phone over from Straight Talk it was a two hour pain on Christmas Eve and worked over to complete the job .

Misrepresented the att plans. Overpaying for the plan now as acresult

The best place ever.

Great experience employees!

This is Donna Hartline, not Talon the Minecrafter.

Sydney is the bestest

Excellent Assistance

Really good

The best AT&T store ever!!!!!