The screen on my radio kept gone off, they had a service bulletin issued sometime last year 2020 they did the update in the spring but it continued to go off so they had to replace the radio. Kevin, service advisor was fantastic and both times that I was there. Very personable gentleman very accommodating and he took the time to explain everything that was going on. I appreciate those kind of people and will continue to give Progressive my business.

They are extremely helpful, professional and always go out of their way to make sure to go above and beyond for the customer. They always make sure I am not inconvenienced and offer me a free rental car in the past and also this time. I will continue to go there and they will always get my business. They have earned a lifetime customer in me.

Scheduled both cars for oil changes and they scheduled them so we wouldn’t be without Both cars. Mike was awesome when I dropped off the wrangler and locked it up out front so I could pick it up after hours. Rob followed up on our renegade and a key issue. He figured out I need new fobs and it’s covered under my warranty. So nice to have well informed people helping me resolve the issue. Not sure who the techs were working on the cars but they alway make sure the cars are as clean as I left it and it’s appreciated. Grey job!

I was very pleased with how everything was done. Thank you for the great service.

Our technition, Kevin, was great. We got our dates messed up and showed up a week early. Kevin was great and fit us in. even when he didnt have to. He was so nice and professional. Thanks Kevin, your kindness went a long way.

The oil change went well. I just think that dealership service staff should try to make your visit more comfortable by being more welcoming. Often it is awkward and uncomfortable entering a service area at a dealership. This was my first visit here for an oil change and like any other service area….uncomfortable!Perhaps it’s just women coming in, I don’t know. There is no above and beyond in auto service areas. Sad really, it’s not that hard to get up and greet someone. Walk a new customer thru the process.

Purchased a new vehicle here and recently just had a service done. I had a pretty healthy list most of it being covered under warranty warranty. They took care of everything and even provided a temporary vehicle for me to drive while the repairs were completed. Service manager went above and beyond. Happy with service

Kane is always very professional and thorough. He explains not only what is going on with my service including timely updates, and includes things I can do to ensure I get the best performance from my vehicle. I have followed Kane as my service provider for many years and trust his guidance. Highly recommend him to everyone.

Great service department. Friendly, knowledgeable technicians. Repairs and recalls taken care of fast

Very thorough and professional throughout the entire process. Kane communicated in a timely manner to keep me informed throughout each phase of the process. I am very pleased with the vehicle repairs.

They are the best! Only wish it wouldn’t have taken so long to get in. I guess that is what the consequence of being so good is.

I took my car to get a diagnostic because my light was on. Kane (not sure if his title) was absolutely fantastic. Not only did I get everything taken care of with my car, but he called everyday to give updates. His customer service and professionalism was phenomenal!

Rob was very professional and great to work with. I appreciate that he didnt take advantage of me & oversell things that werent necessary. Will definitely be back!

Service took a bit longer than expected because vehicles just don’t cooperate sometimes. However, they kept me informed throughout the process and got the job done right. Very happy with my first experience using this dealership.

Had and still have a problem with me 2017 Dodge grand caravan.the transmission will downshift and make a nasty noise almost every day.i took to progressive and it was there Mon-Thursday.I got a call and was told there was nothing wrong.Well,there is something wrong but my warranty ends in 4,000 miles so I kinda figured they wouldnt find anything even though a very known mechanic (jeff at V&S in Massillon) said there was definately a problem.Strange the time it was there it only had 1 mile put on it. My last vehicle from Progressive and I will send a nice letter to Chrysler.I did a search and there has been many with this problem but most all were out of warranty.Richard Lamp

I brought my vehicle in because the check engine light was on. Michael in service was great. He was friendly and even though I showed up early he took care of me right away and was very welcoming. He took care of my rental while my vejicle.was being serviced and I even got a free car wash. He is very knowledgeable and explained everything on my vehicle to me. Thank you so much for the amazing service!

Quality & professional service every time. Rob is very knowledgeable & helpful in every aspect of meeting the needs of the customer. Highly recommend

Went in for recalls on my truck and Kevin helped me understand the process while staying in contact with me during everything. The techs even inspected my vehicle so I know what will need attention in the future but they did not pressure me to get it done there because we do our own work at home. Overall, highly satisfied and we have other vehicles we plan to take to Progressive as well.

Progressive is amazing! My 2020 had a check engine light on it, I had called my dealership and they told me it would be three weeks until they could get to me. Progressive worked me in the very next day and had a loaner car waiting for me as soon as I got there! All of my cars will be bought from here from now on!

Very prompt. They gave me a very nice loaner. Kane kept me informed regarding what they found. A great experience for my first visit to Progressive.

Kevin did a great job. Kept me informed and got the repair done quickly and efficiently. Thank you.

I did not personally buy my vehicle here I bought it a little over an hour away and it had tons of issues within the first 30 days. I took it to Progressive and they not only diagnosed it, but went to bat for me and helped get the dealership I bought it from to pay for all of the repairs. Rob was so helpful, personable, and kept in contact throughout the whole process. I will definitely take my vehicle there for any other repairs and when I am ready to purchase my next vehicle I know where to go this time! Thank you guys for all of your help!

We are still trying to figure out what to do to 100% fix the problem. I will continue to work with them until it does get fixed correctly.

I was having some issues with my Jeep. Kane and the crew too great care of my jeep. Thank you all so much!!

I use my Dodge Ram 5500 earn a livingI was a long way from home with a load that needed to be deliveredI had a check engine light on that was going to derate the truck to 5 mikes per hourI got to a truck stop and phoned aroundProgressive CDJ said there was a possibility they could look at it the next dayWhen I arrived the next morning and talked to the service manager he said his diesel techs were all bookedI explained to him my situation I live in my truckHe advised he would see what he could doA couple hours later a tech came out and said he was going to look at my truckAn hour later he had diagnosed the problem and was ready to make the repairTwo hours later I was hooked up and ready to deliver my loadIn my mind there are three things that really stand out about Progressive CDJ1 The service manager genuinely cared about my situation2 The tech was a true mechanic he traced the problem down to a corroded wire which he could easily repair where most shops would just replace the harness3 The cost of the repair was very economical and the following day they made a phone call to make sure everything was running goodI would recommend this dealer to anyone so if you are in the Canton area and need service look them upThanks Progressive CDJ

Kane is one of the best service providers I have worked with. He keeps constant communication and is up front with any information you need, even the uncomfortable information, like price.

Had some recalls done on my vehicle and it runs so much better. Thank you

Great place! Went for recall service. Was kindly given a date and time to drop off. Dropped vehicle off and it was done within hours! Will recommend!

I had an oil change, tire rotation, wiper blades replaced, a key fob battery replaced, start/stop issue repaired, and a water leak in the roof due to a clogged drain repaired. The service guy I dealt with, Rob, was amazing. Super helpful, courteous, and professional. Highly recommend him and Progressive Chrysler Dodge Jeep for repairs and regular maintenance.

Service team is outstanding and always goes above and beyond. Very friendly and welcoming environment.

I can’t thank Kane enough for working me into the mechanic schedule because I was unable to schedule appointment because of work schedule. I was there the previous week and was unable to get the repairs done so when I came back this week Kane made sure to take care of me and give me a great price for the work that needed done! Let me also mention the repairs were done under 2 hours which included ( oil change, tire rotation, multipoint inspection, 4 wheel alignment, power brake flush, cleaned fuel system and even fixed a lug nut) Wow! This is the exact reason why I Drive 45 minutes to come to progressive Dodge ram jeep in Massillon, Ohio! They are always so professional and always get the job done the first time! Can’t thank Kane enough ! 5 stars⭐️⭐️⭐️⭐️⭐️!!!!!

Very professional - communicated great with me as well.

Progressive had to replace a seatbelt that was covered under warranty. They had to order the part and replace it. It took a couple of days to get the part and put it in.

Kevin elton and Mac provided me with timely feedback every step of the way. They explained and sent picture of the vehicle. This dealership can be trusted, recommended, and relied on for quality and efficiency.Thank you Kevin for all the help! You and Mac are the reason I will be coming back!

Kane was very helpful and professional. My experience at progressive was made very easy. I would recommend them to family and friends.

The service on my Jeep was excellent and completed in a timely manner.

I took my Jeep in for a recall and to get my A/C fixed. They ran into some unforeseen problems that were pretty costly. Not only did they repair the problem they also worked with me on the price as well. During this time with the pandemic everyone is struggling in their own way. Kevin and John went up and beyond to help me and make the repairs affordable.

Everyone is so nice and helpful. I was able to ask questions and they answered them all! I will always come here for my jeep . Robert is the best!!

Fixed several issues with my vehicle in a timely manner.

If it’s something I cannot do, I take it to them. Because in the end the cost will be about the same because of all the parts that I would have broken. Kevin always takes care of me and keeps me up-to-date on what’s going on and what needs to be done to my car.

Outstanding service by Kevin and the rest of the service team! He met me when I dropped off the vehicle. Let me know what services would be performed and followed up with me when the vehicle was done.

Progressive Jeep Dodge of Massillon always takes care of me vehicle maintenance/issues and does them in a timely manner. My service technician Kane Medley was great!

Great service. Very professional.

This was fast and we got service with a Smile great working with them

Kane Medley was very helpful and kind. He made the experience easy and stress free.

Kevin and the service team at Progressive Chrysler are excellent to work with. Kevin’s communication is helpful with frequent updates, and the quality of work is on point.

They were booked but worked hard to fit me in! Kept me in the loop during the entire process. Very courteous and professional!

Friendly staff, Worked me in without an appointment, and I still got to work on time afterwards! Perfect!

The service department was great! Very courteous, friendly & efficient! Definitely recommend them!

Everyone there is very friendly and accommodating!

Very nice employees! Always quick and easy experience every time I schedule a service!

Everything was diagnosed properly and was handled in a timely matter. The team at progressive is the best!

Second Jeep I’ve purchased from this dealership with battery issues within 3 months no warranty on it & Cain is the only person who attempted to help and respected that I was upset

Great experience! Rob went above and beyond to help me, saved me money, and provided excellent service!!

The service representative, Rob, was very helpful.

Fantastic service, friendly service people, will definitely be back and will recommend Progressive to anyone who needs auto service . Thank you all so much

Ask for Mike Corbin he is fast and friendly 😉

Very pleased with my help from Kane and satisfied with the work they did

Great experience. Also had tires rotated and new wiper blades.

Kevin did a fantastic job of helping me.

Always very good and personal

I was treated with respect and Courtesy.

Had an unfortunate recall come up on my car and was worried till I got there kane medley and the others of progressive were such a help and relief even gave me estimates on a few things I didnt know i needed!thanks guys!

Great people, great service

It was a very pleasant experience they were very courteous

Fast, friendly, honest service

Kane went the extra mile to get the parts for my vehicle.

Quick and painless, Kane was great to work with.

Everything was great

Best Service Department around.

Great experience, very professional.

Lost Fob to my Jeep had to replace it

Great experience, very helpful!

A recall

Quick attention and repair

Great job thanks

Oil change, rotate tires

Awesome