Very difficult hearing the staff with things covering their mouths limiting their ability to breathe. Have been shopping here for years with 5 star reviews. Place used to be vibrant and full of energy. Employees went out if their way to assist you. Now it seems since the employees inhibit their breathing the service is going downhill, as if the employees are not getting enough oxygen. Not as helpful or vibrant as in the past. Would be 5 stars if not for this.

I understand that the pandemic has limited your staff and training, but waiting 20 minutes while multiple staff members talk and ignore customers is pretty unacceptable. The sheer lack of customer service cost you my business. I hope it improves.

The Best buy in Medford is an okay place to shop. Largely dependent on who is helping you with customer service. Our family has encountered some fairly knowledgeable employees there, and then a few that we have learned to stay away from..Their installation department has helped us out a few times. And we have bought stuff in many different departments from Computers, to DVDs, TVs, etc. Definitely worth a phone call, and possibly a visit or two!

Good luck trying to contact your actual local store. You are redirected to a national line. After 20 minutes of awful hold music, I did not get anywhere with the reason I was calling in the first place. After being asked multiple questions before finally being able to explain my reason for calling, I was told that I can go to my local store and they can help me. Yes... of course they can help with my question...the whole reason I was calling... I was then put on hold without even being told so after I waited 20 minutes to be told that they can help at the store. Absolutely ridiculous. I understand that certain customer service questions can be solved without pulling employees from in-store customers, but having a 20 minute hold time along with no answers after waiting.... at least have knowledgeable agents answering on the national call center. Give it up best buy! You can do MUCH better than the service youre providing to your customers.

Nick and his crew rock! Picture this a warehouse converted into a Best buy and not a speck of dust anywhere. Seriously its the biggest and nicest and cleanest Best buy I have ever been in. The crew in my opinion are amazing. It is so hard to know everything when electronics evolve daily but these guys and girls make it seem effortless and they really know what they are taking about! Kudos to you all.

Definitely up their prices for their name. Good selection, but priciest place Ive been to. You can find better deals if you look. They offer payment plans but theyre hard to be approved for any of them.Nice enough staff, but staff is not the most knowledgeable, they made several mistakes for me.

Place is filled with barely any knowledgeable staff. With the labor shortage what it is, I get that they are staffed with a crew of new folks who dont know what theyre doing,but except for a few,every customer service member runs and hides to their other crewmates, sitting back and gossiping. They really would rather be home trolling people online,and it shows...

They literally let me run in at 7:59 to grab something quickly before they closed. Thanks! Yall are amazing!!

What service! Received stereo for Fathers Day. Didnt have the right input for my old school headphones. They had me order online the input that could possibly help me. But that didnt work. They helped me exchange it for one that met my needs. Even though the one I bought after was less. They did not hesitate to help. Thank you so much. It really helps to save your receipt. Thanks Best Buy and thank our kids. They are the greatest!

The computer I wanted was not in stock so I picked another one.I paid cash but I could not pay cash for a longer warrenty that includes technical help, repairs etc rom their Geek Squad because I did not have my credit card. Gee you would think a computer place could E-mail you when it was time to renew a policy. I could have paid cash for three years. I am very disappointed.

Best buy usually has what you need for a reasonable price. Definitely not the best buy but convenient. Employees are usually miss informed, occasionally you get a knowledgeable sales representative that can give you good advice.

Very good help and informative. If they dont know the answer, they will find out. All personnel considerate.

Very happy! Associate was quite helpful.

They actually have a good team working for them here and theyre always willing to help. Even when things get a little janky. Its a good store 😉

They dont carry the items I needed for tablets. But good customer service. And I love their insurance plans. Very simple process

I love this store, you guys got everything.

Employees are usually pretty nice and helpful.Good selection of everyday things.Wish they had a few more specialty items like a larger monitor selection, PC hardware, maybe some audiophile headphones other than the mid tier name brand Bluetooth models etc but I understand its hard to compete with online prices.

Best Buy holds true to their name, I purchased a laptop almost 2 years ago, Long story short the laptop needed repairs and I sent off my laptop through Geek Squad at Best Buy with the power cord, but the cord didnt return with the laptop. I talked to Geek Squad and was told to talk to the manager of Best Buy. They settled my issue professionally and off I went quickly and satisfied. Thank you Best Buy, and thank you Geek Squad!!

Bought a Samsung phone today - $500. It was not a good experience. The visit probably took five times as long as it should have, and Ill say this to Best Buy corporate - You almost missed out on $50 worth of accessories sales today for that phone. The implications of that considering all stores and over time blow my mind.One thing that is really aggravating is the sales person that I mainly worked with asked ZERO questions. And something worth noting is after I bought (only) the phone and was on my way out of the store the first time I asked the salesperson, Is there anything, maybe a couple of things you can think of that I might need to know?The answer: No, not really.(I understand my question was very general in nature, but it was an opportunity for a quick discussion that could have been helpful and lead to additional sales.)

Easy to find the parts I needed. Clean and helpful service. Quick check out

Great deals, helpful staff. In store finance for larger purchases. Willing to order product not available right away.

Uhh i got a nice laptop from here (picture above)

Some associates were helpful and others were argumentative with old information. The helpful associates gave me great advice. Just wish bestbuy was able to stock Xbox Series x....

I appreciate the courtesy and respect for the customer. Its definitely not the norm for the industry!The person who was helping me, actually listened to me, and I was able to find what I wanted. A good brand name, that was available in store, and at a good price. I got what I needed in the price range I had told him; which allowed me to get an extended warranty.My interactions with the employees were very helpful and very much appreciated. What real customer service is supposed to be about; and is totally absent in most cases!The general rule for customer service is that they have none.Overall their attitudes and disregard for the customers should have consequences for their businesses. Unfortunately, its a matter of mobility and lack of choice, for most people, thats keeping them in business.Please keep up your standard of customer service and well keep coming back!!

Thank God for Best Buy theyre amazing I went to get my computer fixed by geek squad and it was probably the best experience Ive ever had they were understanding they listen to me they fixed my computer completely and if anybody is contemplating getting their computer fixed Im telling you to go there because geek squads the best.

In store experience was great. However, you cant call the store to talk to anyone & their automated service is awful.

Its pretty cool inside - has options that other BB dont have.

I went to this store to buy a laptop. Easy task apparently. They don’t even have stock in any of the laptops that I was ready to buy in the store/ Unbelievable. I’m never going to this store again. Such a waist of time

Folks were friendly, humorous, with extensive knowledge in exactly what I needed, which was helpful, as Im a really old school, paper and pencil type.Besides that, the store was closing, and the employees took the time to help me, which I really appreciate.

Love Best Buy!Everything was great,prices were great! And cant forget the employees! They rock! Well trained, well informed,really a breath of fresh air!

Some good people working there. They were slammed with customers but my dude Max was good at multi tasking and got me out of there with what I needed quickly. I really appreciate it and Ill definitely be back!

My experience was absolutely fantastic. 100% satisfied.

They have a very help helpful service department and this is a great store because you can actually get hands on experience with their equipment which is usually fully operational. This is a service no one else offers so I hope we all support our local Best buys

It is always easy to find a person to assist us. Quality products and good selections keep us returning!

As all Best Buy stores. Good service

Had one really nice sales associate who helped me find what I needed, despite being sold elsewhere. Had another who was very abrupt and dismissive. So, a mixed bag, as usual.

Max is a champion whos very knowledgeable about computers and extremely helpful

James was a great help finding our refrigerator I love. I never knew I would buy a fridge from Best Buy! I had bought one at Home Depot then stopped the order cause they just deliver & dont install. What? Best Buy & James are the Best. Cant wait till it gets to our home. Thanks BB

The store was busy. Help was easy to come by. It was 104F outside but the store offered a cool safe haven.

Never have what we are looking for, had to walk around and find someone to help but he didnt seem to know had to look on phone for item. ....just not a good experience...sorry Im sure its a fine store just not for us.....

Geak Squad employees are amazing offer different ways to use or buy.The whole store 100 % Helpfully

I would like to thank the cashier and manager for letting me exchange assassins creed valhalla ps5 version for the ps4 version when i accidently opened it without realizing it was for the wrong console. I would 100% recommend this best buy to buy any gadgets or tech you need.

Good to browse, sale items are worth the trip.

What I needed is no longer available in West Coast Best Buys. They helped me find where I can get. They always give me terrific customer service. I will continue shopping there.

Great staff, good deals

I waited 25 minutes to get help with phones. And they had called someone after 10! They were nice when they got to me though.

My appt was at noon, but, Geek Squad person helped me when I checked in. He did a great job in adjusting my cell phone and synching my fitnit. I would recommend Best Buy without hesitation. Keep up the good service. 😊

The guy that helped us in appliances, dont remember his name, was very helpful and knowledgeable.

Best buy is the place to go for just about any electronics 😁

I bought a 55 inch LG tv and it lasted no time at all. My grandkids work fine mine was a LEMON !!!!!!

Walked in, asked for tablets, got to where they were, picked it out, shopped and checked out in less than 5 minutes. I would rate 5 stars but the cost of the insurance for 2 years was ridiculous. It was essentially as much as the tablet. Tablet was almost 300, insurance was 200.

It was great walked around the whole store looking for something and finally asked an employee and learned about the setting on the Best Buy app that shows you map of the store and tells you where the item your searching for is pretty kewl I thought.

Unless you really know what youre looking for its a better bet to order online or shop local. It can be very nightmarish for help if you arent very patient.

Fantastic!! Thanks so much to Eddie. Keith & Jo Ann

Great customer service, as always ^~^

Dont normally give out 5 ⭐ ratings but Sarah was able to accomplish something that the online variants were only giving the run around on. THANK YOU, SARAH! For taking so much time with me and going the extra distance by making all the phone calls necessary.

Always enjoy browsing the latest tech. Decent prices.

The three geek squad guys were very helpful and quick with answers all questions and pass us on when they did not have answers

Great hotel love the pool and the spa I was disappointed in the no breakfast thing but with COVID I get it ohh and the am shift front desk guy is amazing super nice very helpfull this guy represents customer service definitely will be staying again..

Great spot very helpful.

Outstanding! This is the only place I buy electronics. Employees are friendly, knowledgeable and not overly pushy. Selection is great, prices are honestly better than anyone in town - or online.

They didn’t have the iphone portable battery with iPhones case in stock nor did they have any hydrogel screen protectors

Thumbs up for the guys at geek squad, they really go above and beyond to help people

Every time im there I’m looking for someone to help me....then when you do find someone they don’t really seem to know more then what the back of the box says. You can also tell no one there loves their job, they just grind away lifeless to get paid to little . Y’all should hire people who love tech & then pay those people well so they feel valued!Yes I often find what I’m looking for if I do my own research before I get there, & it’s always about 10-20% higher then just ordering it from anywhere on your google search...This store should be cool and exciting, it’s not just another corporate box store

Great place to buy pretty much anything you need electronically

Great they helped me find what I needed know problem

Sales associate was attentive and answered all my questions.

Custom service has greatly improved since the last time I was in this store. We were in and out, staff was accommodating even though is was almost closing time.

They always have what I need there.

Very happy with the service and love the choices in products, n great prices!!

Best buy had everything I needed and had everything I was looking for. The service was excellent.

The nerd squad is very helpful

Jordan saved the day! His tech support went above and beyond. He educated me and tweaked a few things on my computer to my liking. Everyone in the store was friendly. I will drive from Grants Pass for that kind of service.

Fast service, acceptable prices

The staff is always super helpful and kind ❤

Very knowledgeable staff. Quick and fast purchase.

Its Best Buy, a decently well stocked store and helpful employees were highlights.

The staff was quick to help, and was very polite. Andy was the one who ended up helping the most, and he got me all the information I needed. He didnt try to fake any answers, if he didnt know, he looked it up. And I appreciate that so much!! Honesty in sales!!

Everytime we come here the staff always says hello how can I help you. I love that they are keeping great customer service. We sometimes just order online because its super easy but I love going and looking at my electronics. The staff in every department is always willing to help you out. It is always been a great experience here

Great service from sales staff. Also I have a Tech Support Geek Squad membership. The staff in the store as well as phone support staff are exceptionally friendly and helpful.

I have never had the worst customer service ever then at this store. I can not understand what had happened to customer service, especially these days during the Covid you would think that you would want to keep your customers. I guess this store has so many they do not care about customers. I am so glad that you are doing so well customers do not matter to you.

The store doesn’t want to be a store anymore. What they want is for you to do all of your shopping online then come to their store to pick it up locally. They went carrying hardly anything, because they know that you will wait for whatever it is you need, and that you don’t trust online retailers, so you will keep coming back to them. They’ve stopped carrying movies nearly completely, they stopped carrying video games nearly completely, they stopped carrying any relevant cables that you might need. Basically all they have in store are display appliances, TVs, phones, and computers. They are banking on the fact that you will bring them your repairs and pick up your online orders from them. Covid turned pickup into their number one goal, so the already dying storefront has had its penultimate nail hammered into the coffin. Their customer service has been iffy for years, and it’s only getting worse, overall. You don’t have another choice in Southern Oregon, and they know that. I’m sure soon they will turn into an empty warehouse pick up center, with the tech repair drop off, and lose the store front completely. And there’s nothing we can do, because there’s no other game in town.

Not a lot of stuff here but they had what I needed. Was looking for a Eacort 360c radar detector and they had it in stock. Little more expensive, but supply and demand, oh well. Service was okay, tool some time to get it, but payment process was quick. Easy parking like all other locations. Wont returndl due to location (not near by).

Great for tech products. Just expect to pay top dollar for everything. Great place to get a hands on look at stuff before you buy online

Checked out the Best Buy store in Medford, Oregon. It was clean and the shelves were well srocked.They did not have the item I was looking for, many phones and their accessories were not limited. The clerk was helpful and nice. It was a good visit. Will be back soon.

Would have gladly spent a few hundred dollars here this evening.. However, I asked four different people for help in car audio, stood around for 45 minutes, and left empty handed. The employees of this location are absolutely terrible.

Manager Jessie professional, helpful and knowledgeable.

Good service. I had to exchange my initial purchase which they did happily.

I work there and its funIf you stop by, ask for Max. Hes pretty cool

Extremely helpful knowledgeable and kind. Thanx Matt u were awesome 👌! And our order was two weeks early!!!

Honestly they have never let me down with their inventory. And I generally get decent deals and great help.

Top of my list for a Best Buy, the best service ever.

I needed to buy a new router that is compatible with Century Link. Best Buy doesnt carry it.The person that I spoke with was knowledgeable about Century Link and told me where to find what I need. I really appreciate that he didnt try to sell me something that I cant use or that I wouldve had to return.Most of the time Best Buy has what I need for home electronics. Good on you guys that you helped me anyway.

Sylas and Ben are great. Made making a big purchase easy.

Picked up order. Fast, friendly

The geek guys are always very very helpful. Theyre better then the other electrical places Ive been to. I now go Best Buy, no where else for help. So, thank You.

Very unhelpful. Bought what I needed at fred meyers.

Fantastic collection of devices with reasonable prices

I have never seen so many employees on the clock and doing absolutely nothing before. There were at least 12 employees standing in various groups around the store ignoring the customers. All I can say is that they learned the trait of standing around and chatting with each other and ignoring customers from the managers because even the managers were not helpful. My family and I literally left the store without making our purchase because the employees were so terrible. They need to be trained better. On the bright side, the store was clean and well-organized.

Made a purchase at the Medford Best Buy. Was totally impressed with their easy going and friendly professionalism. Also noticed that all employees seemed genuinely happy to be there!A shout out to “ blue shirt” Ethan who was so informative and helpful allowing us to make our technology purchase with confidence. Many thanks.